Applying rhetorical analysis to processing technical documents
Rhetorical discourse analysis (RDA) emphasizes the communicative purpose and organization structures of texts. This paper proposes a rhetorical organization model for business-based technical documents. Using RDA and genre analysis, we define such a model based on functional and structural features...
- Autores:
- Tipo de recurso:
- Fecha de publicación:
- 2019
- Institución:
- Universidad de Medellín
- Repositorio:
- Repositorio UDEM
- Idioma:
- eng
- OAI Identifier:
- oai:repository.udem.edu.co:11407/5772
- Acceso en línea:
- http://hdl.handle.net/11407/5772
- Palabra clave:
- Functional
Rhetorical discourse analysis
Standard operating procedure
Structural model
- Rights
- License
- http://purl.org/coar/access_right/c_16ec
| id |
REPOUDEM2_0b63ee6aa513d40c0bb7263be7c86fb5 |
|---|---|
| oai_identifier_str |
oai:repository.udem.edu.co:11407/5772 |
| network_acronym_str |
REPOUDEM2 |
| network_name_str |
Repositorio UDEM |
| repository_id_str |
|
| dc.title.none.fl_str_mv |
Applying rhetorical analysis to processing technical documents |
| title |
Applying rhetorical analysis to processing technical documents |
| spellingShingle |
Applying rhetorical analysis to processing technical documents Functional Rhetorical discourse analysis Standard operating procedure Structural model |
| title_short |
Applying rhetorical analysis to processing technical documents |
| title_full |
Applying rhetorical analysis to processing technical documents |
| title_fullStr |
Applying rhetorical analysis to processing technical documents |
| title_full_unstemmed |
Applying rhetorical analysis to processing technical documents |
| title_sort |
Applying rhetorical analysis to processing technical documents |
| dc.subject.none.fl_str_mv |
Functional Rhetorical discourse analysis Standard operating procedure Structural model |
| topic |
Functional Rhetorical discourse analysis Standard operating procedure Structural model |
| description |
Rhetorical discourse analysis (RDA) emphasizes the communicative purpose and organization structures of texts. This paper proposes a rhetorical organization model for business-based technical documents. Using RDA and genre analysis, we define such a model based on functional and structural features in terms of macro-moves, moves, and functions that comprise a type of document called standard operating procedure (SOP). An SOP is a technical document that describes procedures for segments of business processes or policies to be implemented inside organizations (commonly called a procedure manual). We propose a functional-structural framework for analyzing SOP discourses by influencing and restricting their content based on the style of the 'manual' genre. We identify an SOP as a document with procedural information that serves as a relevant source for extracting domain knowledge and business information. We apply this model as an analytical-conceptual procedure for mapping business documents and generating a controlled language output. © 2019 Eduem - Editora da Universidade Estadual de Maringa. All rights reserved. |
| publishDate |
2019 |
| dc.date.accessioned.none.fl_str_mv |
2020-04-29T14:53:57Z |
| dc.date.available.none.fl_str_mv |
2020-04-29T14:53:57Z |
| dc.date.none.fl_str_mv |
2019 |
| dc.type.eng.fl_str_mv |
Article |
| dc.type.coarversion.fl_str_mv |
http://purl.org/coar/version/c_970fb48d4fbd8a85 |
| dc.type.coar.fl_str_mv |
http://purl.org/coar/resource_type/c_6501 http://purl.org/coar/resource_type/c_2df8fbb1 |
| dc.type.driver.none.fl_str_mv |
info:eu-repo/semantics/article |
| dc.identifier.issn.none.fl_str_mv |
19834675 |
| dc.identifier.uri.none.fl_str_mv |
http://hdl.handle.net/11407/5772 |
| dc.identifier.doi.none.fl_str_mv |
10.4025/actascilangcult.v41i1.43382 |
| identifier_str_mv |
19834675 10.4025/actascilangcult.v41i1.43382 |
| url |
http://hdl.handle.net/11407/5772 |
| dc.language.iso.none.fl_str_mv |
eng |
| language |
eng |
| dc.relation.isversionof.none.fl_str_mv |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85074105786&doi=10.4025%2factascilangcult.v41i1.43382&partnerID=40&md5=34b5ca32042b56fd083eb0d0c50b2986 |
| dc.relation.citationvolume.none.fl_str_mv |
41 |
| dc.relation.citationissue.none.fl_str_mv |
1 |
| dc.relation.references.none.fl_str_mv |
Askehave, I., Swales, J.M., Genre identification and communicative purpose: A problem and a possible solution (2001) Applied Linguistics, 22 (2), pp. 195-212 Azaustre, A., Casas, J., (1997) Manual De Retórica Española, , Barcelona, ES: Ariel Bakhtin, M., The problem of speech genres (1986) Speech Genres and Other Late Essays, pp. 209-218. , M. Bakhtin, Austin, TX: University Press Biber, D., (2006) University Language: A Corpus-Based Study of Spoken and Written Registers, , Amsterdam, ND: John Benjamins Biber, D., Conrad, S., Cortes, V., If you look at ...: Lexical bundles in university teaching and textbooks (2004) Applied Linguistics, 25 (3), pp. 371-405 Biber, D., Conrad, S., Reppen, R., (1998) Corpus Linguistics: Investigating Language Structure and Use, , Cambridge, MA: University Press Burdiles, G.A., Género Caso Clínico: Organización retórica de su macromovida Relato del Caso en publicaciones médicas chilenas (2016) Revista Signos, 49 (91), pp. 192-216 Cabré, M.T., La terminología: Representación y comunicación (1999) Elementos Para Una Teoría De Base Comunicativa Y Otros Artículos, , Barcelona, ES: Univ. Pompeu Fabra Christie, F., Genre theory and ESL teaching: A systemic functional perspective (1999) TESOL Quarterly, 33 (4), pp. 759-763 Connor, U., (1996) Contrastive Rhetoric: Cross-Cultural Aspects of Second-Language Writing, , Cambridge, MA: Cambridge University Press Eggins, S., (1994) An Introduction to Systemic Functional Linguistics, , London, UK: Pinter Freedman, A., Medway, P., Locating genre studies: Antecedents and prospects (1994) Genre and the New Rhetoric, pp. 79-101. , A. Freedman, & Medway Ed, Londres: UK: Wiley Gee, J.P., Discourse analysis: What makes it critical? (2000) An Introduction to Critical Discourse Analysis in Education, pp. 19-50. , R. Rogers Ed, Mahwah, NJ: Laurence Erlbaum Grusenmeyer, D., Developing effective standard operating procedures (2003) Dairy Business Management, 1 (1), pp. 1-7 Jameson, D.A., The making of positive meaning (2008) Proceedings Thai Annual Reports during the 1997 Economic Crisis, pp. 80-93. , Pattaya, TH Karreman, J., Steehouder, M., Effects of declarative information in instructions for use (2003) IEEE International Professional Communication, 1 (1), pp. 29-33 Kennedy, G., (2000) An Introduction to Corpus Linguistics, , New York, US: NY Press Manrique, B., Zapata, C.M., Burgos, D., Exploring MWEs for knowledge acquisition from corporate technical documents (2013) Proceedings of the 9th Workshop on Multiword Expressions MWE 2013, pp. 82-86. , Atlanta, GE McCarthy, M., Handford, M., Invisible to US: A preliminary corpus-based study of spoken business English (2004) Discourse in the Professions, pp. 167-202. , U. Connor, & T. A. Upton Ed, Amsterdam, ND: Benjamins Meurer, J.L., Genre as diversity, and rhetorical mode as unity in language use (2002) Revista Ilha Do Desterro a Journal of English Language, Literatures in English and Cultural Studies, 1 (43), pp. 61-82 Nickerson, C., The usefulness of genre theory in the investigation of organizational communication across cultures (1999) Document Design, 1 (3), pp. 203-215 (2014) How to Write Standard Operating Procedure (SOP), , https://www.ces.ncsu.edu/wp-content/uploads/2014/03/how-to-write-an-SOP.pdf, Retrieved from Parodi, G., (2005) Discurso Especializado E Instituciones Formadoras, , Valparaíso, CH: Ediciones Universitarias de Valparaíso Parodi, G., Lingüística de corpus: Una introducción al ámbito (2008) Revista De Lingüística Teórica Y Aplicada, 46 (1), pp. 93-119 Parodi, G., Ibáñez, R., Venegas, R., Discourse genres in PUCV-2006 corpus of academic and professional Spanish: Criteria, definitions and examples (2010) Discourse Genres in Spanish: Academic and Professional Connections, pp. 39-68. , G. Parodi Ed, Amsterdam, ND: Benjamins Price, B., Set monitoring protocols for SOPs (2001) Dairy Herd Management, 38 (3), pp. 1-8 Renkema, J., En torno a la solución del problema de Orwell en la comunicación gubernamental (2003) Revista Signos, 36 (53), pp. 103-120 Simpson, R., Swales, J., Corpus linguistics in North America (2001) Selections from the 1999 Symposium Ann Arbor, , Arbor, MI: University of Michigan Press Sinclair, J., (1991) Corpus, Concordance, Collocation, , Oxford, UK: Oxford University Press Stup, R., (2001) Standard Operating Procedures: A Writing Guide, , http://extension.psu.edu/animals/dairy/hr/tools-for-dairy-employee-supervisors/ud011, Retrieved from Swales, J.M., (1981) Aspects of Article Introductions, , Birmingham, UK: University of Aston Swales, J.M., (1990) Genre Analysis: English in Academic and Research Settings, , Cambridge, MA: University Press Swales, J.M., (2004) Research Genres: Explorations and Applications, , Cambridge, MA: University Press Tognini-Bonelli, E., (2001) Corpus Linguistics at Work: Studies in Corpus Linguistics, 6. , Amsterdam, ND: John Benjamins Trosborg, A., (2000) Analyzing Professional Genres, , Amsterdam, ND: Benjamins Van Dijk, T.A., (2008) Discourse and Context. a Sociocognitive Approach, , Cambridge, MA: Cambridge University Press Van Nus, M., Business genres and their corporate con-text (1999) Journal of Research and Problem Solving in Organizational Communication: Document Design, 1 (3), pp. 187-197 Venegas, R., Multi-dimensional analysis of the PUCV-2006 corpus of Academic Spanish (2010) Discourse Genres in Spanish: Academic and Professional Connections, pp. 112-134. , G. Parodi Ed, Ámsterdam, ND: Benjamins Warren, M., So, what have you been working on recently? Compiling a specialized corpus of spoken business English (2004) Discourse in the Professions. Perspectives from Corpus Linguistics, pp. 115-140. , U. Connor, & T. A. Upton Ed, Amsterdam, ND: Benjamins Wieringa, D., Moore, C., Barnes, V., (1998) Procedure Writing: Principles and Practices, , Columbus, Ohio: Battelle Press Yates, J., (1998) Control through Communication: The Rise of System in American Management, , Baltimore, MA: Johns Hopkins University Press |
| dc.rights.coar.fl_str_mv |
http://purl.org/coar/access_right/c_16ec |
| rights_invalid_str_mv |
http://purl.org/coar/access_right/c_16ec |
| dc.publisher.none.fl_str_mv |
Eduem - Editora da Universidade Estadual de Maringa |
| dc.publisher.program.none.fl_str_mv |
Ingeniería de Sistemas |
| dc.publisher.faculty.none.fl_str_mv |
Facultad de Ingenierías |
| publisher.none.fl_str_mv |
Eduem - Editora da Universidade Estadual de Maringa |
| dc.source.none.fl_str_mv |
Acta Scientiarum Language and Culture |
| institution |
Universidad de Medellín |
| repository.name.fl_str_mv |
Repositorio Institucional Universidad de Medellin |
| repository.mail.fl_str_mv |
repositorio@udem.edu.co |
| _version_ |
1814159190309994496 |
| spelling |
20192020-04-29T14:53:57Z2020-04-29T14:53:57Z19834675http://hdl.handle.net/11407/577210.4025/actascilangcult.v41i1.43382Rhetorical discourse analysis (RDA) emphasizes the communicative purpose and organization structures of texts. This paper proposes a rhetorical organization model for business-based technical documents. Using RDA and genre analysis, we define such a model based on functional and structural features in terms of macro-moves, moves, and functions that comprise a type of document called standard operating procedure (SOP). An SOP is a technical document that describes procedures for segments of business processes or policies to be implemented inside organizations (commonly called a procedure manual). We propose a functional-structural framework for analyzing SOP discourses by influencing and restricting their content based on the style of the 'manual' genre. We identify an SOP as a document with procedural information that serves as a relevant source for extracting domain knowledge and business information. We apply this model as an analytical-conceptual procedure for mapping business documents and generating a controlled language output. © 2019 Eduem - Editora da Universidade Estadual de Maringa. All rights reserved.engEduem - Editora da Universidade Estadual de MaringaIngeniería de SistemasFacultad de Ingenieríashttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85074105786&doi=10.4025%2factascilangcult.v41i1.43382&partnerID=40&md5=34b5ca32042b56fd083eb0d0c50b2986411Askehave, I., Swales, J.M., Genre identification and communicative purpose: A problem and a possible solution (2001) Applied Linguistics, 22 (2), pp. 195-212Azaustre, A., Casas, J., (1997) Manual De Retórica Española, , Barcelona, ES: ArielBakhtin, M., The problem of speech genres (1986) Speech Genres and Other Late Essays, pp. 209-218. , M. Bakhtin, Austin, TX: University PressBiber, D., (2006) University Language: A Corpus-Based Study of Spoken and Written Registers, , Amsterdam, ND: John BenjaminsBiber, D., Conrad, S., Cortes, V., If you look at ...: Lexical bundles in university teaching and textbooks (2004) Applied Linguistics, 25 (3), pp. 371-405Biber, D., Conrad, S., Reppen, R., (1998) Corpus Linguistics: Investigating Language Structure and Use, , Cambridge, MA: University PressBurdiles, G.A., Género Caso Clínico: Organización retórica de su macromovida Relato del Caso en publicaciones médicas chilenas (2016) Revista Signos, 49 (91), pp. 192-216Cabré, M.T., La terminología: Representación y comunicación (1999) Elementos Para Una Teoría De Base Comunicativa Y Otros Artículos, , Barcelona, ES: Univ. Pompeu FabraChristie, F., Genre theory and ESL teaching: A systemic functional perspective (1999) TESOL Quarterly, 33 (4), pp. 759-763Connor, U., (1996) Contrastive Rhetoric: Cross-Cultural Aspects of Second-Language Writing, , Cambridge, MA: Cambridge University PressEggins, S., (1994) An Introduction to Systemic Functional Linguistics, , London, UK: PinterFreedman, A., Medway, P., Locating genre studies: Antecedents and prospects (1994) Genre and the New Rhetoric, pp. 79-101. , A. Freedman, & Medway Ed, Londres: UK: WileyGee, J.P., Discourse analysis: What makes it critical? (2000) An Introduction to Critical Discourse Analysis in Education, pp. 19-50. , R. Rogers Ed, Mahwah, NJ: Laurence ErlbaumGrusenmeyer, D., Developing effective standard operating procedures (2003) Dairy Business Management, 1 (1), pp. 1-7Jameson, D.A., The making of positive meaning (2008) Proceedings Thai Annual Reports during the 1997 Economic Crisis, pp. 80-93. , Pattaya, THKarreman, J., Steehouder, M., Effects of declarative information in instructions for use (2003) IEEE International Professional Communication, 1 (1), pp. 29-33Kennedy, G., (2000) An Introduction to Corpus Linguistics, , New York, US: NY PressManrique, B., Zapata, C.M., Burgos, D., Exploring MWEs for knowledge acquisition from corporate technical documents (2013) Proceedings of the 9th Workshop on Multiword Expressions MWE 2013, pp. 82-86. , Atlanta, GEMcCarthy, M., Handford, M., Invisible to US: A preliminary corpus-based study of spoken business English (2004) Discourse in the Professions, pp. 167-202. , U. Connor, & T. A. Upton Ed, Amsterdam, ND: BenjaminsMeurer, J.L., Genre as diversity, and rhetorical mode as unity in language use (2002) Revista Ilha Do Desterro a Journal of English Language, Literatures in English and Cultural Studies, 1 (43), pp. 61-82Nickerson, C., The usefulness of genre theory in the investigation of organizational communication across cultures (1999) Document Design, 1 (3), pp. 203-215(2014) How to Write Standard Operating Procedure (SOP), , https://www.ces.ncsu.edu/wp-content/uploads/2014/03/how-to-write-an-SOP.pdf, Retrieved fromParodi, G., (2005) Discurso Especializado E Instituciones Formadoras, , Valparaíso, CH: Ediciones Universitarias de ValparaísoParodi, G., Lingüística de corpus: Una introducción al ámbito (2008) Revista De Lingüística Teórica Y Aplicada, 46 (1), pp. 93-119Parodi, G., Ibáñez, R., Venegas, R., Discourse genres in PUCV-2006 corpus of academic and professional Spanish: Criteria, definitions and examples (2010) Discourse Genres in Spanish: Academic and Professional Connections, pp. 39-68. , G. Parodi Ed, Amsterdam, ND: BenjaminsPrice, B., Set monitoring protocols for SOPs (2001) Dairy Herd Management, 38 (3), pp. 1-8Renkema, J., En torno a la solución del problema de Orwell en la comunicación gubernamental (2003) Revista Signos, 36 (53), pp. 103-120Simpson, R., Swales, J., Corpus linguistics in North America (2001) Selections from the 1999 Symposium Ann Arbor, , Arbor, MI: University of Michigan PressSinclair, J., (1991) Corpus, Concordance, Collocation, , Oxford, UK: Oxford University PressStup, R., (2001) Standard Operating Procedures: A Writing Guide, , http://extension.psu.edu/animals/dairy/hr/tools-for-dairy-employee-supervisors/ud011, Retrieved fromSwales, J.M., (1981) Aspects of Article Introductions, , Birmingham, UK: University of AstonSwales, J.M., (1990) Genre Analysis: English in Academic and Research Settings, , Cambridge, MA: University PressSwales, J.M., (2004) Research Genres: Explorations and Applications, , Cambridge, MA: University PressTognini-Bonelli, E., (2001) Corpus Linguistics at Work: Studies in Corpus Linguistics, 6. , Amsterdam, ND: John BenjaminsTrosborg, A., (2000) Analyzing Professional Genres, , Amsterdam, ND: BenjaminsVan Dijk, T.A., (2008) Discourse and Context. a Sociocognitive Approach, , Cambridge, MA: Cambridge University PressVan Nus, M., Business genres and their corporate con-text (1999) Journal of Research and Problem Solving in Organizational Communication: Document Design, 1 (3), pp. 187-197Venegas, R., Multi-dimensional analysis of the PUCV-2006 corpus of Academic Spanish (2010) Discourse Genres in Spanish: Academic and Professional Connections, pp. 112-134. , G. Parodi Ed, Ámsterdam, ND: BenjaminsWarren, M., So, what have you been working on recently? Compiling a specialized corpus of spoken business English (2004) Discourse in the Professions. Perspectives from Corpus Linguistics, pp. 115-140. , U. Connor, & T. A. Upton Ed, Amsterdam, ND: BenjaminsWieringa, D., Moore, C., Barnes, V., (1998) Procedure Writing: Principles and Practices, , Columbus, Ohio: Battelle PressYates, J., (1998) Control through Communication: The Rise of System in American Management, , Baltimore, MA: Johns Hopkins University PressActa Scientiarum Language and CultureFunctionalRhetorical discourse analysisStandard operating procedureStructural modelApplying rhetorical analysis to processing technical documentsArticleinfo:eu-repo/semantics/articlehttp://purl.org/coar/version/c_970fb48d4fbd8a85http://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Manrique-Losada, B., Universidad de Medellín, Cra 87 No. 30-65, Medellín, Colombia; Zapata-Jaramillo, C.M., Universidad Nacional de Colombia, Medellín, Colombia; Venegas-Velásquez, R., Pontificia Universidad Católica de Valparaíso, Viña del Mar, Chilehttp://purl.org/coar/access_right/c_16ecManrique-Losada B.Zapata-Jaramillo C.M.Venegas-Velásquez R.11407/5772oai:repository.udem.edu.co:11407/57722020-05-27 17:51:29.528Repositorio Institucional Universidad de Medellinrepositorio@udem.edu.co |