Combinations of methods for collaborative evaluation of the usability of interactive software systems
Usability is a fundamental quality characteristic for the success of an interactive system. It is a concept that includes a set of metrics and methods in order to obtain easy-to-learn and easy-to-use systems. Usability Evaluation Methods, UEM, are quite diverse; their application depends on variable...
- Autores:
-
Solano Alegría, Andrés Fernando
Collazos, Cesar
Rusu, Cristian Alexandru
Fardoun, Habib M.
- Tipo de recurso:
- Article of journal
- Fecha de publicación:
- 2016
- Institución:
- Universidad Autónoma de Occidente
- Repositorio:
- RED: Repositorio Educativo Digital UAO
- Idioma:
- eng
- OAI Identifier:
- oai:red.uao.edu.co:10614/11090
- Acceso en línea:
- http://hdl.handle.net/10614/11090
http://dx.doi.org/10.1155/2016/4089520
- Palabra clave:
- Software colaborativo (Software para computadores)
Ingeniería de software
Desarrollo de software
Groupware (Computer software)
Software engineering
Computer software - Development
- Rights
- openAccess
- License
- Derechos Reservados - Universidad Autónoma de Occidente
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dc.title.eng.fl_str_mv |
Combinations of methods for collaborative evaluation of the usability of interactive software systems |
title |
Combinations of methods for collaborative evaluation of the usability of interactive software systems |
spellingShingle |
Combinations of methods for collaborative evaluation of the usability of interactive software systems Software colaborativo (Software para computadores) Ingeniería de software Desarrollo de software Groupware (Computer software) Software engineering Computer software - Development |
title_short |
Combinations of methods for collaborative evaluation of the usability of interactive software systems |
title_full |
Combinations of methods for collaborative evaluation of the usability of interactive software systems |
title_fullStr |
Combinations of methods for collaborative evaluation of the usability of interactive software systems |
title_full_unstemmed |
Combinations of methods for collaborative evaluation of the usability of interactive software systems |
title_sort |
Combinations of methods for collaborative evaluation of the usability of interactive software systems |
dc.creator.fl_str_mv |
Solano Alegría, Andrés Fernando Collazos, Cesar Rusu, Cristian Alexandru Fardoun, Habib M. |
dc.contributor.author.none.fl_str_mv |
Solano Alegría, Andrés Fernando |
dc.contributor.author.Spa.fl_str_mv |
Collazos, Cesar Rusu, Cristian Alexandru Fardoun, Habib M. |
dc.subject.armarc.spa.fl_str_mv |
Software colaborativo (Software para computadores) Ingeniería de software Desarrollo de software |
topic |
Software colaborativo (Software para computadores) Ingeniería de software Desarrollo de software Groupware (Computer software) Software engineering Computer software - Development |
dc.subject.armarc.eng.fl_str_mv |
Groupware (Computer software) Software engineering Computer software - Development |
description |
Usability is a fundamental quality characteristic for the success of an interactive system. It is a concept that includes a set of metrics and methods in order to obtain easy-to-learn and easy-to-use systems. Usability Evaluation Methods, UEM, are quite diverse; their application depends on variables such as costs, time availability, and human resources. A large number of UEM can be employed to assess interactive software systems, but questions arise when deciding which method and/or combination of methods gives more (relevant) information. We propose Collaborative Usability Evaluation Methods, CUEM, following the principles defined by the Collaboration Engineering. This paper analyzes a set of CUEM conducted on different interactive software systems. It proposes combinations of CUEM that provide more complete and comprehensive information about the usability of interactive software systems than those evaluation methods conducted independently |
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2016 |
dc.date.issued.spa.fl_str_mv |
2016 |
dc.date.accessioned.none.fl_str_mv |
2019-09-10T22:20:53Z |
dc.date.available.none.fl_str_mv |
2019-09-10T22:20:53Z |
dc.type.spa.fl_str_mv |
Artículo de revista |
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1687-5907 (en línea) 1687-5893 (impresa) |
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http://hdl.handle.net/10614/11090 |
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http://dx.doi.org/10.1155/2016/4089520 |
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eng |
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eng |
dc.relation.cites.eng.fl_str_mv |
Solano, A., Collazos, C. A., Rusu, C., & Fardoun, H. M. (2016). Combinations of methods for collaborative evaluation of the usability of interactive software systems. Advances in Human-Computer Interaction, 2016. http://dx.doi.org/10.1155/2016/4089520 |
dc.relation.ispartofjournal.eng.fl_str_mv |
Advances in Human-Computer Interaction |
dc.relation.references.spa.fl_str_mv |
C. A. Ellis, S. J. Gibbs, and G. L. Rein, “Groupware some issues and experiences,” Communications of the ACM, vol. 34, no. 1, pp. 38–58, 1991 T. Granollers, MPIu+a una metodología que integra la ingeniería del software, la interacción persona-ordenador y la accesibilidad en el contexto de equipos de desarrollo multidisciplinares [M.S. thesis], Departamento de Sistemas Informáticos, Universidad de Lleida, Lleida, Spain, 2007 A. Folstad, E. L.-C. Law, and K. Hornbæk, “Analysis in practical usability evaluation: a survey study,” in Proceedings of the 30th ACM Conference on Human Factors in Computing Systems (CHI '12), pp. 2127–2136, May 2012 G. Kolfschoten and G.-J. D. Vreede, “The collaboration engineering approach for designing collaboration processes,” in Proceedings of the International Conference on Groupware: Design, Implementation and Use, Bariloche, Argentina, September 2007 P. K. Chilana, J. O. Wobbrock, and A. J. Ko, “Understanding usability practices in complex domains,” in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '10), pp. 2337–2346, ACM, Atlanta, Ga, USA, April 2010 A. Woolrych, K. Hornbæk, E. Frøkjær, and G. Cockton, “Ingredients and meals rather than recipes: a proposal for research that does not treat usability evaluation methods as indivisible wholes,” International Journal of Human-Computer Interaction, vol. 27, no. 10, pp. 940–970, 2011 H. R. Hartson, T. S. Andre, and R. C. Williges, “Criteria for evaluating usability evaluation methods,” International Journal of Human-Computer Interaction, vol. 15, no. 1, pp. 145–181, 2003 A. Solano, Metodología para la evaluación colaborativa de la usabilidad de sistemas software interactivos [Ph.D. thesis], Departamento de Sistemas, Universidad del Cauca, Popayán, Colombia, 2015 G. L. Kolfschoten, R. O. Briggs, and G. Vreede, “Definitions in collaboration engineering,” in Proceedings of the 39th Hawaii International Conference on System Sciences, Kauia, Hawaii, USA, 2006 J. R. Lewis, “Usability: lessons learned... and yet to be learned,” International Journal of Human-Computer Interaction, vol. 30, no. 9, pp. 663–684, 2014 T. Hollingsed and D. G. Novick, “Usability inspection methods after 15 years of research and practice,” in Proceedings of the 25th ACM International Conference on Design of Communication (SIGDOC '07), pp. 249–255, October 2007 X. Ferré, Marco de integración de la usabilidad en el proceso de desarrollo software [Ph.D. thesis], Lenguajes y Sistemas Informáticos e Ingeniería del Software, Universidad Politécnica de Madrid, Madrid, Spain, 2005 R. Otaiza, C. Rusu, and S. Roncagliolo, “Evaluating the usability of transactional web sites,” in Proceedings of the 3rd International Conference on Advances in Computer-Human Interactions (ACHI '10), pp. 32–37, Saint Maarten, The Netherlands, February 2010 W. D. Gray and M. C. Salzman, “Damaged merchandise? a review of experiments that compare usability evaluation methods,” Human-Computer Interaction, vol. 13, no. 3, pp. 203–261, 1998 W. O. Galitz, The Essential Guide to User Interface Design: An Introduction to GUI Design Principles and Techniques, Wiley Computer Pub, 2002 J. Nielsen, Usability Engineering, Morgan Kaufmann, Boston, Mass, USA, 1993 J. Nielsen, “Usability inspection methods,” in Proceedings of the Conference Companion on Human Factors in Computing Systems, pp. 413–414, 1994 J. Rieman, M. Franzke, and D. Redmiles, “Usability evaluation with the cognitive walkthrough,” in Proceedings of the Conference on Human Factors in Computing Systems, pp. 387–388, Denver, Colo, USA, May 1995 C. O'Malley, S. Draper, and M. Riley, “Constructive interaction: a method for studying user-computer-user interaction,” in Proceedings of the Conference on Human-Computer Interaction, pp. 1–5, 1984 A. Solano, T. Granollers, C. A. Collazos, and J. L. Arciniegas, “Experiencias en la especificación colaborativa de métodos de evaluación de usabilidad,” in Proceedings of the 14th Congreso Internacional de Interacción Persona-Ordenador (Interacción '13), Madrid, Spain, September 2013 A. Solano, T. Granollers, C. A. Collazos, and C. Rusu, “Proposing formal notation for modeling collaborative processes extending HAMSTERS notation,” in Proceedings of the World Conference on Information Systems and Technologies (WorldCIST '14), pp. 257–266, Madeira, Portugal, 2014 M. Mehta, I. Ajmera, and R. Jondhale, Mobile Cloud Computing, International journal of Electronics, 2013 A. Solano, C. Rusu, C. A. Collazos, and J. Arciniegas, “Evaluating interactive digital television applications through usability heuristics,” Ingeniare. Revista chilena de ingeniería, vol. 21, no. 1, pp. 16–29, 2013 D. Quiñones, C. Rusu, and S. Roncagliolo, “Redefining usability heuristics for transactional web applications,” in Proceedings of the 11th International Conference on Information Technology: New Generations (ITNG '14), pp. 260–265, IEEE, April 2014 R. Inostroza, C. Rusu, S. Roncagliolo, C. Jiménez, and V. Rusu, “Usability heuristics for touchscreen-based mobile devices,” in Proceedings of the 9th International Conference on Information Technology (ITNG '12), pp. 662–667, April 2012 T. Tullis and B. Albert, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, Morgan Kaufmann, Boston, Mass, USA, 2nd edition, 2013 M. Piattini, F. García, J. Garzás, and M. Genero, “Medición y estimación del software: técnicas y métodos para mejorar la calidad y productividad del software,” RA-MA Editorial, pp. 121–127, 2008 M. Hertzum, R. Molich, and N. E. Jacobsen, “What you get is what you see: revisiting the evaluator effect in usability tests,” Behaviour & Information Technology, vol. 33, no. 2, pp. 144–162, 2014 L. Masip, T. Granollers, and M. Oliva, “A heuristic evaluation experiment to validate the new set of usability heuristics,” in Proceedings of the 8th International Conference on Information Technology: New Generations (ITNG '11), pp. 429–434, April 2011 M. González, L. Masip, A. Granollers, and M. Oliva, “Quantitative analysis in a heuristic evaluation experiment,” Advances in Engineering Software, vol. 40, no. 12, pp. 1271–1278, 2009 L. Masip, M. Oliva, and T. Granollers, “Classification of interactive system components enables planning heuristic evaluation easier,” in Design, User Experience, and Usability. Theory, Methods, Tools and Practice, pp. 478–486, Springr, Berlin, Germany, 2011 C. Rusu, S. Roncagliolo, V. Rusu, and C. Collazos, “A methodology to establish usability heuristics,” in Proceedings of the 4th International Conference on Advances in Computer-Human Interactions (ACHI '11), Gosier, France, 2011 C. Rusu, R. Muñoz, S. Roncagliolo, S. Rudloff, V. Rusu, and A. Figueroa, “Usability heuristics for virtual worlds,” in Proceedings of the 3rd International Conference on Advances in Future Internet (AFIN '11), pp. 16–19, Nice, France, August 2011 C. Rusu, S. Roncagliolo, G. Tapia, D. Hayvar, V. Rusu, and D. Gorgan, “Usability heuristics for grid computing applications,” in Proceedings of the 4th International Conference on Advances in Computer-Human Interactions (ACHI '11), pp. 53–58, February 2011 |
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Derechos Reservados - Universidad Autónoma de Occidente |
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Solano Alegría, Andrés Fernandovirtual::4705-1Collazos, Cesara36aa0888f8ddcf8f0bbafe11fab89b3Rusu, Cristian Alexandrufd736540e349a182de1c59b07c52694eFardoun, Habib M.ae2f7b5029adc244c98da15f8bafa8082019-09-10T22:20:53Z2019-09-10T22:20:53Z20161687-5907 (en línea)1687-5893 (impresa)http://hdl.handle.net/10614/11090http://dx.doi.org/10.1155/2016/4089520Usability is a fundamental quality characteristic for the success of an interactive system. It is a concept that includes a set of metrics and methods in order to obtain easy-to-learn and easy-to-use systems. Usability Evaluation Methods, UEM, are quite diverse; their application depends on variables such as costs, time availability, and human resources. A large number of UEM can be employed to assess interactive software systems, but questions arise when deciding which method and/or combination of methods gives more (relevant) information. We propose Collaborative Usability Evaluation Methods, CUEM, following the principles defined by the Collaboration Engineering. This paper analyzes a set of CUEM conducted on different interactive software systems. It proposes combinations of CUEM that provide more complete and comprehensive information about the usability of interactive software systems than those evaluation methods conducted independentlyapplication/pdf17 páginasengHindawi Publishing CorporationDerechos Reservados - Universidad Autónoma de Occidentehttps://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)http://purl.org/coar/access_right/c_abf2Combinations of methods for collaborative evaluation of the usability of interactive software systemsArtículo de revistahttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Textinfo:eu-repo/semantics/articlehttp://purl.org/redcol/resource_type/ARTREFinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/version/c_970fb48d4fbd8a85Software colaborativo (Software para computadores)Ingeniería de softwareDesarrollo de softwareGroupware (Computer software)Software engineeringComputer software - DevelopmentSolano, A., Collazos, C. A., Rusu, C., & Fardoun, H. M. (2016). Combinations of methods for collaborative evaluation of the usability of interactive software systems. Advances in Human-Computer Interaction, 2016. http://dx.doi.org/10.1155/2016/4089520Advances in Human-Computer InteractionC. A. Ellis, S. J. Gibbs, and G. L. Rein, “Groupware some issues and experiences,” Communications of the ACM, vol. 34, no. 1, pp. 38–58, 1991T. Granollers, MPIu+a una metodología que integra la ingeniería del software, la interacción persona-ordenador y la accesibilidad en el contexto de equipos de desarrollo multidisciplinares [M.S. thesis], Departamento de Sistemas Informáticos, Universidad de Lleida, Lleida, Spain, 2007A. Folstad, E. L.-C. Law, and K. Hornbæk, “Analysis in practical usability evaluation: a survey study,” in Proceedings of the 30th ACM Conference on Human Factors in Computing Systems (CHI '12), pp. 2127–2136, May 2012G. Kolfschoten and G.-J. D. Vreede, “The collaboration engineering approach for designing collaboration processes,” in Proceedings of the International Conference on Groupware: Design, Implementation and Use, Bariloche, Argentina, September 2007P. K. Chilana, J. O. Wobbrock, and A. J. Ko, “Understanding usability practices in complex domains,” in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '10), pp. 2337–2346, ACM, Atlanta, Ga, USA, April 2010A. Woolrych, K. Hornbæk, E. Frøkjær, and G. Cockton, “Ingredients and meals rather than recipes: a proposal for research that does not treat usability evaluation methods as indivisible wholes,” International Journal of Human-Computer Interaction, vol. 27, no. 10, pp. 940–970, 2011H. R. Hartson, T. S. Andre, and R. C. Williges, “Criteria for evaluating usability evaluation methods,” International Journal of Human-Computer Interaction, vol. 15, no. 1, pp. 145–181, 2003A. Solano, Metodología para la evaluación colaborativa de la usabilidad de sistemas software interactivos [Ph.D. thesis], Departamento de Sistemas, Universidad del Cauca, Popayán, Colombia, 2015G. L. Kolfschoten, R. O. Briggs, and G. Vreede, “Definitions in collaboration engineering,” in Proceedings of the 39th Hawaii International Conference on System Sciences, Kauia, Hawaii, USA, 2006J. R. Lewis, “Usability: lessons learned... and yet to be learned,” International Journal of Human-Computer Interaction, vol. 30, no. 9, pp. 663–684, 2014T. Hollingsed and D. G. Novick, “Usability inspection methods after 15 years of research and practice,” in Proceedings of the 25th ACM International Conference on Design of Communication (SIGDOC '07), pp. 249–255, October 2007X. Ferré, Marco de integración de la usabilidad en el proceso de desarrollo software [Ph.D. thesis], Lenguajes y Sistemas Informáticos e Ingeniería del Software, Universidad Politécnica de Madrid, Madrid, Spain, 2005R. Otaiza, C. Rusu, and S. Roncagliolo, “Evaluating the usability of transactional web sites,” in Proceedings of the 3rd International Conference on Advances in Computer-Human Interactions (ACHI '10), pp. 32–37, Saint Maarten, The Netherlands, February 2010W. D. Gray and M. C. Salzman, “Damaged merchandise? a review of experiments that compare usability evaluation methods,” Human-Computer Interaction, vol. 13, no. 3, pp. 203–261, 1998W. O. Galitz, The Essential Guide to User Interface Design: An Introduction to GUI Design Principles and Techniques, Wiley Computer Pub, 2002J. Nielsen, Usability Engineering, Morgan Kaufmann, Boston, Mass, USA, 1993J. Nielsen, “Usability inspection methods,” in Proceedings of the Conference Companion on Human Factors in Computing Systems, pp. 413–414, 1994J. Rieman, M. Franzke, and D. Redmiles, “Usability evaluation with the cognitive walkthrough,” in Proceedings of the Conference on Human Factors in Computing Systems, pp. 387–388, Denver, Colo, USA, May 1995C. O'Malley, S. Draper, and M. Riley, “Constructive interaction: a method for studying user-computer-user interaction,” in Proceedings of the Conference on Human-Computer Interaction, pp. 1–5, 1984A. Solano, T. Granollers, C. A. Collazos, and J. L. Arciniegas, “Experiencias en la especificación colaborativa de métodos de evaluación de usabilidad,” in Proceedings of the 14th Congreso Internacional de Interacción Persona-Ordenador (Interacción '13), Madrid, Spain, September 2013A. Solano, T. Granollers, C. A. Collazos, and C. Rusu, “Proposing formal notation for modeling collaborative processes extending HAMSTERS notation,” in Proceedings of the World Conference on Information Systems and Technologies (WorldCIST '14), pp. 257–266, Madeira, Portugal, 2014M. Mehta, I. Ajmera, and R. Jondhale, Mobile Cloud Computing, International journal of Electronics, 2013A. Solano, C. Rusu, C. A. Collazos, and J. Arciniegas, “Evaluating interactive digital television applications through usability heuristics,” Ingeniare. Revista chilena de ingeniería, vol. 21, no. 1, pp. 16–29, 2013D. Quiñones, C. Rusu, and S. Roncagliolo, “Redefining usability heuristics for transactional web applications,” in Proceedings of the 11th International Conference on Information Technology: New Generations (ITNG '14), pp. 260–265, IEEE, April 2014R. Inostroza, C. Rusu, S. Roncagliolo, C. Jiménez, and V. Rusu, “Usability heuristics for touchscreen-based mobile devices,” in Proceedings of the 9th International Conference on Information Technology (ITNG '12), pp. 662–667, April 2012T. Tullis and B. Albert, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, Morgan Kaufmann, Boston, Mass, USA, 2nd edition, 2013M. Piattini, F. García, J. Garzás, and M. Genero, “Medición y estimación del software: técnicas y métodos para mejorar la calidad y productividad del software,” RA-MA Editorial, pp. 121–127, 2008M. Hertzum, R. Molich, and N. E. Jacobsen, “What you get is what you see: revisiting the evaluator effect in usability tests,” Behaviour & Information Technology, vol. 33, no. 2, pp. 144–162, 2014L. Masip, T. Granollers, and M. Oliva, “A heuristic evaluation experiment to validate the new set of usability heuristics,” in Proceedings of the 8th International Conference on Information Technology: New Generations (ITNG '11), pp. 429–434, April 2011M. González, L. Masip, A. Granollers, and M. Oliva, “Quantitative analysis in a heuristic evaluation experiment,” Advances in Engineering Software, vol. 40, no. 12, pp. 1271–1278, 2009L. Masip, M. Oliva, and T. Granollers, “Classification of interactive system components enables planning heuristic evaluation easier,” in Design, User Experience, and Usability. Theory, Methods, Tools and Practice, pp. 478–486, Springr, Berlin, Germany, 2011C. Rusu, S. Roncagliolo, V. Rusu, and C. Collazos, “A methodology to establish usability heuristics,” in Proceedings of the 4th International Conference on Advances in Computer-Human Interactions (ACHI '11), Gosier, France, 2011C. Rusu, R. Muñoz, S. Roncagliolo, S. Rudloff, V. Rusu, and A. Figueroa, “Usability heuristics for virtual worlds,” in Proceedings of the 3rd International Conference on Advances in Future Internet (AFIN '11), pp. 16–19, Nice, France, August 2011C. Rusu, S. Roncagliolo, G. Tapia, D. Hayvar, V. Rusu, and D. 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