Usability Heuristics for Applications in the context of Resilitent Cities

This research establishes a set of usability heuristics for designers and developers of interactive software systems that are used in the context of resilient cities, and thus contributes to the specification of a tool for the evaluation and design of solutions for this context. The article describe...

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Autores:
Sinisterra Betancourth, Juan Sebastián
Parra, Juan Sebastián
Castro, David Alejandro
Solano Alegría, Andrés Fernando
Peláez Ayala, Carlos Alberto
Tipo de recurso:
Article of investigation
Fecha de publicación:
2023
Institución:
Universidad Autónoma de Occidente
Repositorio:
RED: Repositorio Educativo Digital UAO
Idioma:
eng
OAI Identifier:
oai:red.uao.edu.co:10614/15847
Acceso en línea:
https://hdl.handle.net/10614/15847
https://doi.org/10.55612/s-5002-000
https://red.uao.edu.co/
Palabra clave:
Resilient Cities
Usability
User experience
Usability heuristics
Rights
openAccess
License
Derechos reservados - ASLERD, 2023
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dc.title.eng.fl_str_mv Usability Heuristics for Applications in the context of Resilitent Cities
title Usability Heuristics for Applications in the context of Resilitent Cities
spellingShingle Usability Heuristics for Applications in the context of Resilitent Cities
Resilient Cities
Usability
User experience
Usability heuristics
title_short Usability Heuristics for Applications in the context of Resilitent Cities
title_full Usability Heuristics for Applications in the context of Resilitent Cities
title_fullStr Usability Heuristics for Applications in the context of Resilitent Cities
title_full_unstemmed Usability Heuristics for Applications in the context of Resilitent Cities
title_sort Usability Heuristics for Applications in the context of Resilitent Cities
dc.creator.fl_str_mv Sinisterra Betancourth, Juan Sebastián
Parra, Juan Sebastián
Castro, David Alejandro
Solano Alegría, Andrés Fernando
Peláez Ayala, Carlos Alberto
dc.contributor.author.none.fl_str_mv Sinisterra Betancourth, Juan Sebastián
Parra, Juan Sebastián
Castro, David Alejandro
Solano Alegría, Andrés Fernando
Peláez Ayala, Carlos Alberto
dc.subject.proposal.eng.fl_str_mv Resilient Cities
Usability
User experience
Usability heuristics
topic Resilient Cities
Usability
User experience
Usability heuristics
description This research establishes a set of usability heuristics for designers and developers of interactive software systems that are used in the context of resilient cities, and thus contributes to the specification of a tool for the evaluation and design of solutions for this context. The article describes the research process carried out to identify a set of 15 usability heuristics, which are grouped into five families: (1) design and aesthetics, (2) flexibility and navigation, (3) errors and help, (4) information use and display, and (5) community. The heuristics were validated through various mechanisms, such as the application of the heuristics, expert judgment, and evaluation, to ensure their clarity and effectiveness. The implementation of these heuristics is expected to contribute to the ease of use of interactive software systems in resilient city contexts, so that citizens can enjoy a user experience that is satisfactory to stakeholders
publishDate 2023
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dc.date.accessioned.none.fl_str_mv 2024-10-04T19:28:58Z
dc.date.available.none.fl_str_mv 2024-10-04T19:28:58Z
dc.type.spa.fl_str_mv Artículo de revista
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dc.identifier.citation.spa.fl_str_mv Sinisterra Betancourth, J. S., et. al. (2023). "Usability Heuristics for Applications in the context of Resilitent Cities". Interaction Design and Architecture(s) Journal - IxD&A. 27 p. ISSN: 1826-9745, e-ISSN: 2283-2998. https://doi.org/10.55612/s-5002-000
dc.identifier.issn.spa.fl_str_mv 18269745
dc.identifier.uri.none.fl_str_mv https://hdl.handle.net/10614/15847
dc.identifier.doi.spa.fl_str_mv https://doi.org/10.55612/s-5002-000
dc.identifier.eissn.spa.fl_str_mv 22832998
dc.identifier.instname.spa.fl_str_mv Universidad Autónoma de Occidente
dc.identifier.reponame.spa.fl_str_mv Respositorio Educativo Digital UAO
dc.identifier.repourl.none.fl_str_mv https://red.uao.edu.co/
identifier_str_mv Sinisterra Betancourth, J. S., et. al. (2023). "Usability Heuristics for Applications in the context of Resilitent Cities". Interaction Design and Architecture(s) Journal - IxD&A. 27 p. ISSN: 1826-9745, e-ISSN: 2283-2998. https://doi.org/10.55612/s-5002-000
18269745
22832998
Universidad Autónoma de Occidente
Respositorio Educativo Digital UAO
url https://hdl.handle.net/10614/15847
https://doi.org/10.55612/s-5002-000
https://red.uao.edu.co/
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language eng
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dc.relation.citationissue.spa.fl_str_mv 56
dc.relation.citationstartpage.spa.fl_str_mv 174
dc.relation.ispartofjournal.eng.fl_str_mv Interaction Design and Architecture(s) Journal
dc.relation.references.none.fl_str_mv 1. Godschalk D. R: Urban hazard mitigation: Creating resilient cities, Natural Hazards Review, 4(3), pp. 136–143 (2003) doi: 10.1061/(ASCE)1527-6988(2003)4:3(136)
2. Bellini E., Coconea L., Nesi P.: A functional resonance analysis method driven resilience quantification for socio-technical systems, IEEE Systems Journal, 14(1), pp. 1234–1244 (2020) doi: 10.1109/JSYST.2019.2905713
3. Foster H. D.: The Ozymandias principles: Thirty-one strategies for surviving change, p. 201 (1997)
4. Comfort L. K.: Shared risk: Complex systems in seismic response, p. 322 (1999)
5. Bolin R. C., Stanford L.: The Northridge earthquake: Vulnerability and disaster, p. 272 (1998).
6. Interaction Design Foundation: What is Usability? https://www.interactiondesign.org/literature/topics/usability
7. Quiñones D., Rusu C., Rusu V.: A methodology to develop usability/user experience heuristics, Computer Standards and Interfaces, 59(February), pp. 109–129 (2018) doi: 10.1016/j.csi.2018.03.002
8. Nielsen Norman Group: 10 Usability Heuristics for User Interface Design. https://www.nngroup.com/articles/ten-usability-heuristics/
9. Quiñones D., Rusu C.: Applying a methodology to develop user eXperience heuristics, Computer Standards and Interfaces, 66(January), p. 103345, 2019, doi: 10.1016/j.csi.2019.04.004
10. Hermawati S., Lawson G.: Establishing usability heuristics for heuristics evaluation in a specific domain: Is there a consensus? Applied Ergonomics, 56, pp. 34–51 (2016) doi: 10.1016/J.APERGO.2015.11.016
11. ISO 9241-210. Ergonomics of Human-System Interaction—Part 210: Human-Centred Design for Interactive Systems. International Organization for Standardization (2010)
12. Nielsen, J.: Usability 101: Introduction to Usability (2012). https://www.nngroup.com/articles/usability-101-introduction-to-usability/
13. Morville P.: User Experience Design, 2004, http://semanticstudios.com/user_experience_design/
14. Usability Partners: Methods, http://www.usabilitypartners.se/aboutusability/methods#heuristic-evaluation
15. UNDRR: Detailed level assessment disaster resilience scorecard for cities, 2017
16. Meerow S., Stults M.: Comparing conceptualizations of urban climate resilience in theory and practice, Sustainability (Switzerland), 8(7), pp. 1–16 (2016) doi: 10.3390/su8070701
17. Bayrak T.: Identifying requirements for a disaster-monitoring system, Disaster Prevention and Management: An International Journal, 18(2), pp. 86–99 (2009) doi: 10.1108/09653560910953171
18. Delgado D., Zamora D., Quiñones D., Rusu C., Roncagliolo S., Rusu V.: User experience heuristics for national park websites, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 12195(LNCS), pp. 193–204 (2020) doi: 10.1007/978-3-030-49576-3_14
19. Dowding D., Merrill J. A.: The development of heuristics for evaluation of dashboard visualizations, Applied Clinical Informatics, 9(3), pp. 511–518 (2018) doi: 10.1055/s0038-1666842
20. Rusu C., Roncagliolo S., Tapia G., Hayvar D., Rusu V., Gorgan D.: Usability heuristics for grid computing applications, ACHI 2011 4th International Conference on Advances in Computer-Human Interactions(c), pp. 53–58. (2011)
21. Forsell C., Johansson J.: An heuristic set for evaluation in information visualization, Proceedings of the Workshop on Advanced Visual Interfaces (AVI), pp. 199–206. (2010) doi: 10.1145/1842993.1843029
22. Nielsen J.: Usability engineering, p. 358 (1993) https://doi.org/10.1016/B978-0-08- 052029-2.50009-7
23. Boletín Autónoma en línea: Resiliencia en Cali a través de una plataforma digital, 2018, https://www.uao.edu.co/boletin-autonoma-en-linea/resiliencia-en-cali-a-traves-de-unaplataforma-digital/
24. Alcaldía de Santiago de Cali: Estrategia de respuesta a emergencias de Santiago de Cali, Santiago de Cali, 2018, https://www.cali.gov.co/gestiondelriesgo/loader.php?lServicio=Tools2&lTipo=descargas &lFuncion=descargar&idFile=34628
25. Semana: Cali tiene la tasa de contagio de coronavirus más alta del país, 2020, https://www.semana.com/nacion/articulo/coronavirus-cali-tiene-la-tasa-de-contagio-masalta-del-pais/665206/
26. SGC - Visor Sismos, https://www.sgc.gov.co/sismos
27. Bayrak T.: Performance evaluation of disaster monitoring systems, Natural Hazards, 58(3), pp. 1193–1208 (2011) doi: 10.1007/s11069-011-9722-y
28. Statcounter Global Stats: Desktop vs Mobile vs Tablet Market Share Worldwide. https://gs.statcounter.com/platform-market-share/desktop-mobile-tablet
29. Tsirulnik G.: Mobile phone ranked most used electronic device: Forrester, https://www.marketingdive.com/ex/mobilemarketer/cms/news/research/7473.html
30. Bashir M. S., Farooq A.: EUHSA: Extending Usability Heuristics for Smartphone Application, IEEE Access, 7, pp. 100838–100859 (2019) doi: 10.1109/ACCESS.2019.2923720
31. Zuk T., Carpendale S.: Theoretical analysis of uncertainty visualizations, Visualization and Data Analysis 6060, p. 606007 (2006) doi: 10.1117/12.643631
32. Shneiderman B.: Eyes have it: A task by data type taxonomy for information visualizations, IEEE Symposium on Visual Languages, Proceedings, pp. 336–343. (1996) doi: 10.1016/b978-155860915-0/50046-9
33. Cuttone A., Petersen M. K., Larsen J. E.: Four data visualization heuristics to facilitate reflection in personal informatics, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 8516 LNCS(PART 4), pp. 541–552 (2014) doi: 10.1007/978-3-319-07509-9_51
34. Campo S., Khan V. J., Papangelis K., Markopoulos P.: Community heuristics for user interface evaluation of crowdsourcing platforms, Future Generation Computer Systems, 95, pp. 775–789 (2019) doi: 10.1016/j.future.2018.02.028
35. Protopsaltis A., Sarigiannidis P., Margounakis D., Lytos A.: Data visualization in internet of things: Tools, methodologies, and challenges, ACM International Conference Proceeding Series. August (2020) doi: 10.1145/3407023.3409228
36. Quiñones D., Rusu C., Arancibia D., González S., Saavedra M. J.: SNUXH: A set of social network user experience heuristics, Applied Sciences (Switzerland), 10(18) (2020) doi: 10.3390/APP10186547
37. Preece J., Abras C., Maloney-Krichmar D.: Designing and evaluating online communities: Research speaks to emerging practice, International Journal of Web Based Communities, 1(1), pp. 2–18 (2004) doi: 10.1504/IJWBC.2004.004795
38. Coronavirus (COVID-19) - Google Noticias, https://news.google.com/covid19/map?hl=es419&mid=%2Fm%2F01ls2&gl=CO&ceid= CO%3Aes-419
39. Disaster Alert, https://disasteralert.pdc.org/disasteralert/ 40. ResCity, https://sites.google.com/uao.edu.co/rescity 41. Streetwyze – Discover The Power Of Local Knowledge, https://www.streetwyze.com/
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spelling Sinisterra Betancourth, Juan SebastiánParra, Juan SebastiánCastro, David AlejandroSolano Alegría, Andrés Fernandovirtual::5710-1Peláez Ayala, Carlos Albertovirtual::5711-12024-10-04T19:28:58Z2024-10-04T19:28:58Z2023Sinisterra Betancourth, J. S., et. al. (2023). "Usability Heuristics for Applications in the context of Resilitent Cities". Interaction Design and Architecture(s) Journal - IxD&A. 27 p. ISSN: 1826-9745, e-ISSN: 2283-2998. https://doi.org/10.55612/s-5002-00018269745https://hdl.handle.net/10614/15847https://doi.org/10.55612/s-5002-00022832998Universidad Autónoma de OccidenteRespositorio Educativo Digital UAOhttps://red.uao.edu.co/This research establishes a set of usability heuristics for designers and developers of interactive software systems that are used in the context of resilient cities, and thus contributes to the specification of a tool for the evaluation and design of solutions for this context. The article describes the research process carried out to identify a set of 15 usability heuristics, which are grouped into five families: (1) design and aesthetics, (2) flexibility and navigation, (3) errors and help, (4) information use and display, and (5) community. The heuristics were validated through various mechanisms, such as the application of the heuristics, expert judgment, and evaluation, to ensure their clarity and effectiveness. The implementation of these heuristics is expected to contribute to the ease of use of interactive software systems in resilient city contexts, so that citizens can enjoy a user experience that is satisfactory to stakeholders27 páginasapplication/pdfengASLERDItaliaDerechos reservados - ASLERD, 2023https://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)http://purl.org/coar/access_right/c_abf2Usability Heuristics for Applications in the context of Resilitent CitiesArtículo de revistahttp://purl.org/coar/resource_type/c_2df8fbb1Textinfo:eu-repo/semantics/articlehttp://purl.org/redcol/resource_type/ARTinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/version/c_970fb48d4fbd8a8520056174Interaction Design and Architecture(s) Journal1. Godschalk D. R: Urban hazard mitigation: Creating resilient cities, Natural Hazards Review, 4(3), pp. 136–143 (2003) doi: 10.1061/(ASCE)1527-6988(2003)4:3(136)2. Bellini E., Coconea L., Nesi P.: A functional resonance analysis method driven resilience quantification for socio-technical systems, IEEE Systems Journal, 14(1), pp. 1234–1244 (2020) doi: 10.1109/JSYST.2019.29057133. Foster H. D.: The Ozymandias principles: Thirty-one strategies for surviving change, p. 201 (1997)4. Comfort L. K.: Shared risk: Complex systems in seismic response, p. 322 (1999)5. Bolin R. C., Stanford L.: The Northridge earthquake: Vulnerability and disaster, p. 272 (1998).6. Interaction Design Foundation: What is Usability? https://www.interactiondesign.org/literature/topics/usability7. Quiñones D., Rusu C., Rusu V.: A methodology to develop usability/user experience heuristics, Computer Standards and Interfaces, 59(February), pp. 109–129 (2018) doi: 10.1016/j.csi.2018.03.0028. Nielsen Norman Group: 10 Usability Heuristics for User Interface Design. https://www.nngroup.com/articles/ten-usability-heuristics/9. Quiñones D., Rusu C.: Applying a methodology to develop user eXperience heuristics, Computer Standards and Interfaces, 66(January), p. 103345, 2019, doi: 10.1016/j.csi.2019.04.00410. Hermawati S., Lawson G.: Establishing usability heuristics for heuristics evaluation in a specific domain: Is there a consensus? Applied Ergonomics, 56, pp. 34–51 (2016) doi: 10.1016/J.APERGO.2015.11.01611. ISO 9241-210. Ergonomics of Human-System Interaction—Part 210: Human-Centred Design for Interactive Systems. International Organization for Standardization (2010)12. Nielsen, J.: Usability 101: Introduction to Usability (2012). https://www.nngroup.com/articles/usability-101-introduction-to-usability/13. Morville P.: User Experience Design, 2004, http://semanticstudios.com/user_experience_design/14. Usability Partners: Methods, http://www.usabilitypartners.se/aboutusability/methods#heuristic-evaluation15. UNDRR: Detailed level assessment disaster resilience scorecard for cities, 201716. Meerow S., Stults M.: Comparing conceptualizations of urban climate resilience in theory and practice, Sustainability (Switzerland), 8(7), pp. 1–16 (2016) doi: 10.3390/su807070117. Bayrak T.: Identifying requirements for a disaster-monitoring system, Disaster Prevention and Management: An International Journal, 18(2), pp. 86–99 (2009) doi: 10.1108/0965356091095317118. Delgado D., Zamora D., Quiñones D., Rusu C., Roncagliolo S., Rusu V.: User experience heuristics for national park websites, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 12195(LNCS), pp. 193–204 (2020) doi: 10.1007/978-3-030-49576-3_1419. Dowding D., Merrill J. A.: The development of heuristics for evaluation of dashboard visualizations, Applied Clinical Informatics, 9(3), pp. 511–518 (2018) doi: 10.1055/s0038-166684220. Rusu C., Roncagliolo S., Tapia G., Hayvar D., Rusu V., Gorgan D.: Usability heuristics for grid computing applications, ACHI 2011 4th International Conference on Advances in Computer-Human Interactions(c), pp. 53–58. (2011)21. Forsell C., Johansson J.: An heuristic set for evaluation in information visualization, Proceedings of the Workshop on Advanced Visual Interfaces (AVI), pp. 199–206. (2010) doi: 10.1145/1842993.184302922. Nielsen J.: Usability engineering, p. 358 (1993) https://doi.org/10.1016/B978-0-08- 052029-2.50009-723. Boletín Autónoma en línea: Resiliencia en Cali a través de una plataforma digital, 2018, https://www.uao.edu.co/boletin-autonoma-en-linea/resiliencia-en-cali-a-traves-de-unaplataforma-digital/24. Alcaldía de Santiago de Cali: Estrategia de respuesta a emergencias de Santiago de Cali, Santiago de Cali, 2018, https://www.cali.gov.co/gestiondelriesgo/loader.php?lServicio=Tools2&lTipo=descargas &lFuncion=descargar&idFile=3462825. Semana: Cali tiene la tasa de contagio de coronavirus más alta del país, 2020, https://www.semana.com/nacion/articulo/coronavirus-cali-tiene-la-tasa-de-contagio-masalta-del-pais/665206/26. SGC - Visor Sismos, https://www.sgc.gov.co/sismos27. Bayrak T.: Performance evaluation of disaster monitoring systems, Natural Hazards, 58(3), pp. 1193–1208 (2011) doi: 10.1007/s11069-011-9722-y28. Statcounter Global Stats: Desktop vs Mobile vs Tablet Market Share Worldwide. https://gs.statcounter.com/platform-market-share/desktop-mobile-tablet29. Tsirulnik G.: Mobile phone ranked most used electronic device: Forrester, https://www.marketingdive.com/ex/mobilemarketer/cms/news/research/7473.html30. Bashir M. S., Farooq A.: EUHSA: Extending Usability Heuristics for Smartphone Application, IEEE Access, 7, pp. 100838–100859 (2019) doi: 10.1109/ACCESS.2019.292372031. Zuk T., Carpendale S.: Theoretical analysis of uncertainty visualizations, Visualization and Data Analysis 6060, p. 606007 (2006) doi: 10.1117/12.64363132. Shneiderman B.: Eyes have it: A task by data type taxonomy for information visualizations, IEEE Symposium on Visual Languages, Proceedings, pp. 336–343. (1996) doi: 10.1016/b978-155860915-0/50046-933. Cuttone A., Petersen M. K., Larsen J. E.: Four data visualization heuristics to facilitate reflection in personal informatics, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 8516 LNCS(PART 4), pp. 541–552 (2014) doi: 10.1007/978-3-319-07509-9_5134. Campo S., Khan V. J., Papangelis K., Markopoulos P.: Community heuristics for user interface evaluation of crowdsourcing platforms, Future Generation Computer Systems, 95, pp. 775–789 (2019) doi: 10.1016/j.future.2018.02.02835. Protopsaltis A., Sarigiannidis P., Margounakis D., Lytos A.: Data visualization in internet of things: Tools, methodologies, and challenges, ACM International Conference Proceeding Series. August (2020) doi: 10.1145/3407023.340922836. Quiñones D., Rusu C., Arancibia D., González S., Saavedra M. J.: SNUXH: A set of social network user experience heuristics, Applied Sciences (Switzerland), 10(18) (2020) doi: 10.3390/APP1018654737. Preece J., Abras C., Maloney-Krichmar D.: Designing and evaluating online communities: Research speaks to emerging practice, International Journal of Web Based Communities, 1(1), pp. 2–18 (2004) doi: 10.1504/IJWBC.2004.00479538. Coronavirus (COVID-19) - Google Noticias, https://news.google.com/covid19/map?hl=es419&mid=%2Fm%2F01ls2&gl=CO&ceid= CO%3Aes-41939. Disaster Alert, https://disasteralert.pdc.org/disasteralert/ 40. ResCity, https://sites.google.com/uao.edu.co/rescity 41. 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