Knowledge management assessment model for information technology SMEs

This paper discusses the statistical validation of a knowledge management (KM) assessment model for software-developing SMEs (small and medium-sized enterprises) located in the so called Colombian coffee triangle. A confirmatory correlational research, validated with 110 companies, was carried out taking into account a variety of aspects, namely infrastructure, intensive use of knowledge management and communities of practice (CoP). The model was tested under a confirmatory factor analysis meeting convergence, divergence and joint reliability criteria. A single model for assessing KM was obtained which is based on a holistic approach and a process-driven management. This model assesses 22 variables, 7 categories and 3 dimensions on SMEs pertaining to the information and communications technology industry (ICT). This allows the validation of a theoretical model that suits software companies’ needs, which can be applied to similar sectors in other cities around Colombia and the world.

• Autores: Marulanda Echeverry, Carlos Eduardo; Giraldo García, Jaime Alberto; Serna Gómez, Héctor Mauricio
• Fecha de publicación: 2015
• Institución: Universidad EAFIT
• Repositorio: Repositorio EAFIT
• Idioma: spa
• OAI Identifier: oai:repository.eafit.edu.co:10784/11365
• Acceso en línea: http://hdl.handle.net/10784/11365
• Palabra clave: M150; L8; L86; knowledge management; assessment model; confirmatory factor analysis; information and communications technology industry; technology companies; gestión de conocimiento; modelo de evaluación; análisis factorial confirmatorio; sector tecnología de información y comunicaciones; empresas de base tecnológica
• License: Copyright (c) 2015 AD-minister