Quality Management and Knowledge: two Complementary Approaches
Quality Management applied to organizations generates better products and services, cost reduction, more satisfied customers and employees, and improved financial performance, which in turn means competitive advantages. However, sometimes the efforts are not enough, because the organizations don’t h...
- Autores:
-
Javier E De la Hoz Freyle
Elberto Carrillo Rincón
Luis Carlos Gómez Flórez
- Tipo de recurso:
- Fecha de publicación:
- 2019
- Institución:
- Universidad EAFIT
- Repositorio:
- Repositorio EAFIT
- Idioma:
- spa
- OAI Identifier:
- oai:repository.eafit.edu.co:10784/13975
- Acceso en línea:
- http://hdl.handle.net/10784/13975
- Palabra clave:
- Organizational culture
quality management
knowledge management
organizations
competitive advantages
JEL Classification D83
L15
Cultura organizacional
gestión de la calidad
gestión del conocimiento
organizaciones
ventajas competitivas
JEL D83
L15
- Rights
- License
- Copyright © 2012 Javier E De la Hoz Freyle, Elberto Carrillo Rincón, Luis Carlos Gómez Flórez
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| dc.title.eng.fl_str_mv |
Quality Management and Knowledge: two Complementary Approaches |
| dc.title.spa.fl_str_mv |
Gestión de la calidad y del conocimiento: dos enfoques complementarios |
| title |
Quality Management and Knowledge: two Complementary Approaches |
| spellingShingle |
Quality Management and Knowledge: two Complementary Approaches Organizational culture quality management knowledge management organizations competitive advantages JEL Classification D83 L15 Cultura organizacional gestión de la calidad gestión del conocimiento organizaciones ventajas competitivas JEL D83 L15 |
| title_short |
Quality Management and Knowledge: two Complementary Approaches |
| title_full |
Quality Management and Knowledge: two Complementary Approaches |
| title_fullStr |
Quality Management and Knowledge: two Complementary Approaches |
| title_full_unstemmed |
Quality Management and Knowledge: two Complementary Approaches |
| title_sort |
Quality Management and Knowledge: two Complementary Approaches |
| dc.creator.fl_str_mv |
Javier E De la Hoz Freyle Elberto Carrillo Rincón Luis Carlos Gómez Flórez |
| dc.contributor.author.spa.fl_str_mv |
Javier E De la Hoz Freyle Elberto Carrillo Rincón Luis Carlos Gómez Flórez |
| dc.contributor.affiliation.spa.fl_str_mv |
Universidad Industrial de Santander. Bucaramanga, Colombia Profesor Asociado Ingeniería de Sistemas, Universidad Industrial de Santander. Bucaramanga, Colombia Profesor Titular Ingeniería de Sistemas, Universidad Industrial de Santander. Bucaramanga |
| dc.subject.keyword.eng.fl_str_mv |
Organizational culture quality management knowledge management organizations competitive advantages JEL Classification D83 L15 |
| topic |
Organizational culture quality management knowledge management organizations competitive advantages JEL Classification D83 L15 Cultura organizacional gestión de la calidad gestión del conocimiento organizaciones ventajas competitivas JEL D83 L15 |
| dc.subject.keyword.spa.fl_str_mv |
Cultura organizacional gestión de la calidad gestión del conocimiento organizaciones ventajas competitivas JEL D83 L15 |
| description |
Quality Management applied to organizations generates better products and services, cost reduction, more satisfied customers and employees, and improved financial performance, which in turn means competitive advantages. However, sometimes the efforts are not enough, because the organizations don’t have a mature organizational culture that guide them to hold the continuous improvement, satisfied customers, reduced duplicity efforts, redesign of processes, team work and closer supplier relationships. Knowledge management understood as the activities related to creation, storage, transference, and usage of organizational knowledge arises as a possible solution to the difficulties acquired by the application of quality management. This paper shows the difficulties and opportunities created by quality management and how these can be avoided and exploited through the implementation of knowledge management strategies. |
| publishDate |
2019 |
| dc.date.issued.none.fl_str_mv |
04/12/2012 |
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2019-10-04T14:14:07Z |
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2019-10-04T14:14:07Z |
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04/12/2012 |
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article info:eu-repo/semantics/article publishedVersion info:eu-repo/semantics/publishedVersion |
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Artículo |
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2256-4322 1692-0279 |
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http://hdl.handle.net/10784/13975 |
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2256-4322 1692-0279 |
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http://hdl.handle.net/10784/13975 |
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spa |
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spa |
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http://publicaciones.eafit.edu.co/index.php/administer/article/view/1728 |
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http://publicaciones.eafit.edu.co/index.php/administer/article/view/1728 |
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Copyright © 2012 Javier E De la Hoz Freyle, Elberto Carrillo Rincón, Luis Carlos Gómez Flórez |
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http://purl.org/coar/access_right/c_abf2 |
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Acceso abierto |
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Copyright © 2012 Javier E De la Hoz Freyle, Elberto Carrillo Rincón, Luis Carlos Gómez Flórez Acceso abierto http://purl.org/coar/access_right/c_abf2 |
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text/html |
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Universidad EAFIT |
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Medellín de: Lat: 06 15 00 N degrees minutes Lat: 6.2500 decimal degrees Long: 075 36 00 W degrees minutes Long: -75.6000 decimal degrees04/12/20122019-10-04T14:14:07Z04/12/20122019-10-04T14:14:07Z2256-43221692-0279http://hdl.handle.net/10784/13975Quality Management applied to organizations generates better products and services, cost reduction, more satisfied customers and employees, and improved financial performance, which in turn means competitive advantages. However, sometimes the efforts are not enough, because the organizations don’t have a mature organizational culture that guide them to hold the continuous improvement, satisfied customers, reduced duplicity efforts, redesign of processes, team work and closer supplier relationships. Knowledge management understood as the activities related to creation, storage, transference, and usage of organizational knowledge arises as a possible solution to the difficulties acquired by the application of quality management. This paper shows the difficulties and opportunities created by quality management and how these can be avoided and exploited through the implementation of knowledge management strategies.La gestión de la calidad aplicada en las organizaciones genera mejores productos y servicios, reducción de costos, más clientes y empleados satisfechos, y mejor rendimiento financiero que a su vez conlleva ventajas competitivas. Sin embargo, en muchas ocasiones los esfuerzos realizados resultan en vano debido a que las organizaciones no cuentan con una cultura organizacional madura que las guíe para mantener las mejoras continuas, satisfacer las necesidades de los clientes, reducir la duplicidad de esfuerzos, o en el rediseño de procesos, el trabajo en equipo y las relaciones cercanas con los proveedores. La gestión del conocimiento entendida como las actividades relativas a la creación, almacenamiento, transferencia y aplicación del conocimiento en las organizaciones surge como una posible solución a las dificultades adquiridas por la aplicación de la gestión de calidad. En este artículo se muestran las dificultades y oportunidades generadas por la gestión de la calidad y cómo estas pueden ser sorteadas y aprovechadas por la implementación de estrategias de gestión del conocimiento.text/htmlspaUniversidad EAFIThttp://publicaciones.eafit.edu.co/index.php/administer/article/view/1728http://publicaciones.eafit.edu.co/index.php/administer/article/view/1728Copyright © 2012 Javier E De la Hoz Freyle, Elberto Carrillo Rincón, Luis Carlos Gómez FlórezAcceso abiertohttp://purl.org/coar/access_right/c_abf2instname:Universidad EAFITreponame:Repositorio Institucional Universidad EAFITAD-minister: No 21 (2012)Quality Management and Knowledge: two Complementary ApproachesGestión de la calidad y del conocimiento: dos enfoques complementariosarticleinfo:eu-repo/semantics/articlepublishedVersioninfo:eu-repo/semantics/publishedVersionArtículohttp://purl.org/coar/version/c_970fb48d4fbd8a85http://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Organizational culturequality managementknowledge managementorganizationscompetitive advantagesJEL Classification D83L15Cultura organizacionalgestión de la calidadgestión del conocimientoorganizacionesventajas competitivasJEL D83L15Javier E De la Hoz FreyleElberto Carrillo RincónLuis Carlos Gómez FlórezUniversidad Industrial de Santander. Bucaramanga, ColombiaProfesor Asociado Ingeniería de Sistemas, Universidad Industrial de Santander. Bucaramanga, ColombiaProfesor Titular Ingeniería de Sistemas, Universidad Industrial de Santander. BucaramangaAD-minister217185THUMBNAILminiatura-administer.jpgminiatura-administer.jpgimage/jpeg8755https://repository.eafit.edu.co/bitstreams/ce721357-ec0e-4ebc-b627-c35d9a9847ba/download87c28d32b620f3408b1c70a3c505fbd8MD51ORIGINALGestión de la calidad y del conocimiento dos enfoques complementarios.pdfGestión de la calidad y del conocimiento dos enfoques complementarios.pdfTexto completo PDFapplication/pdf366192https://repository.eafit.edu.co/bitstreams/151d0c4d-53b3-4de2-ad54-b7828a578bf2/downloada013a6933bb13fbf3d5c0aff972fdb18MD52articulo.htmlarticulo.htmlTexto completo HTMLtext/html374https://repository.eafit.edu.co/bitstreams/8b681854-af9c-4236-83ee-9770fb15080e/download8c67c0429f1ca33b2dce73cfe95caf5dMD5310784/13975oai:repository.eafit.edu.co:10784/139752019-12-03 10:27:24.717open.accesshttps://repository.eafit.edu.coRepositorio Institucional Universidad EAFITrepositorio@eafit.edu.co |