Quality Management and Knowledge: two Complementary Approaches

Quality Management applied to organizations generates better products and services, cost reduction, more satisfied customers and employees, and improved financial performance, which in turn means competitive advantages. However, sometimes the efforts are not enough, because the organizations don’t h...

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Autores:
Javier E De la Hoz Freyle
Elberto Carrillo Rincón
Luis Carlos Gómez Flórez
Tipo de recurso:
Fecha de publicación:
2019
Institución:
Universidad EAFIT
Repositorio:
Repositorio EAFIT
Idioma:
spa
OAI Identifier:
oai:repository.eafit.edu.co:10784/13975
Acceso en línea:
http://hdl.handle.net/10784/13975
Palabra clave:
Organizational culture
quality management
knowledge management
organizations
competitive advantages
JEL Classification D83
L15
Cultura organizacional
gestión de la calidad
gestión del conocimiento
organizaciones
ventajas competitivas
JEL D83
L15
Rights
License
Copyright © 2012 Javier E De la Hoz Freyle, Elberto Carrillo Rincón, Luis Carlos Gómez Flórez
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repository_id_str
dc.title.eng.fl_str_mv Quality Management and Knowledge: two Complementary Approaches
dc.title.spa.fl_str_mv Gestión de la calidad y del conocimiento: dos enfoques complementarios
title Quality Management and Knowledge: two Complementary Approaches
spellingShingle Quality Management and Knowledge: two Complementary Approaches
Organizational culture
quality management
knowledge management
organizations
competitive advantages
JEL Classification D83
L15
Cultura organizacional
gestión de la calidad
gestión del conocimiento
organizaciones
ventajas competitivas
JEL D83
L15
title_short Quality Management and Knowledge: two Complementary Approaches
title_full Quality Management and Knowledge: two Complementary Approaches
title_fullStr Quality Management and Knowledge: two Complementary Approaches
title_full_unstemmed Quality Management and Knowledge: two Complementary Approaches
title_sort Quality Management and Knowledge: two Complementary Approaches
dc.creator.fl_str_mv Javier E De la Hoz Freyle
Elberto Carrillo Rincón
Luis Carlos Gómez Flórez
dc.contributor.author.spa.fl_str_mv Javier E De la Hoz Freyle
Elberto Carrillo Rincón
Luis Carlos Gómez Flórez
dc.contributor.affiliation.spa.fl_str_mv Universidad Industrial de Santander. Bucaramanga, Colombia
Profesor Asociado Ingeniería de Sistemas, Universidad Industrial de Santander. Bucaramanga, Colombia
Profesor Titular Ingeniería de Sistemas, Universidad Industrial de Santander. Bucaramanga
dc.subject.keyword.eng.fl_str_mv Organizational culture
quality management
knowledge management
organizations
competitive advantages
JEL Classification D83
L15
topic Organizational culture
quality management
knowledge management
organizations
competitive advantages
JEL Classification D83
L15
Cultura organizacional
gestión de la calidad
gestión del conocimiento
organizaciones
ventajas competitivas
JEL D83
L15
dc.subject.keyword.spa.fl_str_mv Cultura organizacional
gestión de la calidad
gestión del conocimiento
organizaciones
ventajas competitivas
JEL D83
L15
description Quality Management applied to organizations generates better products and services, cost reduction, more satisfied customers and employees, and improved financial performance, which in turn means competitive advantages. However, sometimes the efforts are not enough, because the organizations don’t have a mature organizational culture that guide them to hold the continuous improvement, satisfied customers, reduced duplicity efforts, redesign of processes, team work and closer supplier relationships. Knowledge management understood as the activities related to creation, storage, transference, and usage of organizational knowledge arises as a possible solution to the difficulties acquired by the application of quality management. This paper shows the difficulties and opportunities created by quality management and how these can be avoided and exploited through the implementation of knowledge management strategies.
publishDate 2019
dc.date.issued.none.fl_str_mv 04/12/2012
dc.date.available.none.fl_str_mv 2019-10-04T14:14:07Z
dc.date.accessioned.none.fl_str_mv 2019-10-04T14:14:07Z
dc.date.none.fl_str_mv 04/12/2012
dc.type.eng.fl_str_mv article
info:eu-repo/semantics/article
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dc.type.local.spa.fl_str_mv Artículo
status_str publishedVersion
dc.identifier.issn.none.fl_str_mv 2256-4322
1692-0279
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/10784/13975
identifier_str_mv 2256-4322
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url http://hdl.handle.net/10784/13975
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dc.rights.eng.fl_str_mv Copyright © 2012 Javier E De la Hoz Freyle, Elberto Carrillo Rincón, Luis Carlos Gómez Flórez
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rights_invalid_str_mv Copyright © 2012 Javier E De la Hoz Freyle, Elberto Carrillo Rincón, Luis Carlos Gómez Flórez
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dc.coverage.spatial.eng.fl_str_mv Medellín de: Lat: 06 15 00 N degrees minutes Lat: 6.2500 decimal degrees Long: 075 36 00 W degrees minutes Long: -75.6000 decimal degrees
dc.publisher.spa.fl_str_mv Universidad EAFIT
dc.source.none.fl_str_mv instname:Universidad EAFIT
reponame:Repositorio Institucional Universidad EAFIT
dc.source.spa.fl_str_mv AD-minister: No 21 (2012)
instname_str Universidad EAFIT
institution Universidad EAFIT
reponame_str Repositorio Institucional Universidad EAFIT
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spelling Medellín de: Lat: 06 15 00 N degrees minutes Lat: 6.2500 decimal degrees Long: 075 36 00 W degrees minutes Long: -75.6000 decimal degrees04/12/20122019-10-04T14:14:07Z04/12/20122019-10-04T14:14:07Z2256-43221692-0279http://hdl.handle.net/10784/13975Quality Management applied to organizations generates better products and services, cost reduction, more satisfied customers and employees, and improved financial performance, which in turn means competitive advantages. However, sometimes the efforts are not enough, because the organizations don’t have a mature organizational culture that guide them to hold the continuous improvement, satisfied customers, reduced duplicity efforts, redesign of processes, team work and closer supplier relationships. Knowledge management understood as the activities related to creation, storage, transference, and usage of organizational knowledge arises as a possible solution to the difficulties acquired by the application of quality management. This paper shows the difficulties and opportunities created by quality management and how these can be avoided and exploited through the implementation of knowledge management strategies.La gestión de la calidad aplicada en las organizaciones genera mejores productos y servicios, reducción de costos, más clientes y empleados satisfechos, y mejor rendimiento financiero que a su vez conlleva ventajas competitivas. Sin embargo, en muchas ocasiones los esfuerzos realizados resultan en vano debido a que las organizaciones no cuentan con una cultura organizacional madura que las guíe para mantener las mejoras continuas, satisfacer las necesidades de los clientes, reducir la duplicidad de esfuerzos, o en el rediseño de procesos, el trabajo en equipo y las relaciones cercanas con los proveedores. La gestión del conocimiento entendida como las actividades relativas a la creación, almacenamiento, transferencia y aplicación del conocimiento en las organizaciones surge como una posible solución a las dificultades adquiridas por la aplicación de la gestión de calidad. En este artículo se muestran las dificultades y oportunidades generadas por la gestión de la calidad y cómo estas pueden ser sorteadas y aprovechadas por la implementación de estrategias de gestión del conocimiento.text/htmlspaUniversidad EAFIThttp://publicaciones.eafit.edu.co/index.php/administer/article/view/1728http://publicaciones.eafit.edu.co/index.php/administer/article/view/1728Copyright © 2012 Javier E De la Hoz Freyle, Elberto Carrillo Rincón, Luis Carlos Gómez FlórezAcceso abiertohttp://purl.org/coar/access_right/c_abf2instname:Universidad EAFITreponame:Repositorio Institucional Universidad EAFITAD-minister: No 21 (2012)Quality Management and Knowledge: two Complementary ApproachesGestión de la calidad y del conocimiento: dos enfoques complementariosarticleinfo:eu-repo/semantics/articlepublishedVersioninfo:eu-repo/semantics/publishedVersionArtículohttp://purl.org/coar/version/c_970fb48d4fbd8a85http://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Organizational culturequality managementknowledge managementorganizationscompetitive advantagesJEL Classification D83L15Cultura organizacionalgestión de la calidadgestión del conocimientoorganizacionesventajas competitivasJEL D83L15Javier E De la Hoz FreyleElberto Carrillo RincónLuis Carlos Gómez FlórezUniversidad Industrial de Santander. Bucaramanga, ColombiaProfesor Asociado Ingeniería de Sistemas, Universidad Industrial de Santander. Bucaramanga, ColombiaProfesor Titular Ingeniería de Sistemas, Universidad Industrial de Santander. BucaramangaAD-minister217185THUMBNAILminiatura-administer.jpgminiatura-administer.jpgimage/jpeg8755https://repository.eafit.edu.co/bitstreams/ce721357-ec0e-4ebc-b627-c35d9a9847ba/download87c28d32b620f3408b1c70a3c505fbd8MD51ORIGINALGestión de la calidad y del conocimiento dos enfoques complementarios.pdfGestión de la calidad y del conocimiento dos enfoques complementarios.pdfTexto completo PDFapplication/pdf366192https://repository.eafit.edu.co/bitstreams/151d0c4d-53b3-4de2-ad54-b7828a578bf2/downloada013a6933bb13fbf3d5c0aff972fdb18MD52articulo.htmlarticulo.htmlTexto completo HTMLtext/html374https://repository.eafit.edu.co/bitstreams/8b681854-af9c-4236-83ee-9770fb15080e/download8c67c0429f1ca33b2dce73cfe95caf5dMD5310784/13975oai:repository.eafit.edu.co:10784/139752019-12-03 10:27:24.717open.accesshttps://repository.eafit.edu.coRepositorio Institucional Universidad EAFITrepositorio@eafit.edu.co