NPOs and their Stakeholders’ Psychological Contracts: The Value of Implicit Expectations in Bolivia

Managing non-profit organizations (NPOs) in developing countries constitutes a challenge due to the intrinsic hardship of their missions, and the pressure of balancing their stakeholder’s interests and needs. Beyond the explicit challenges NPOs face (e.g., attracting volunteers, retaining employees,...

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Autores:
Barreal, Maria Renee
Pepermans, Roland
Dooms, Michael
Tipo de recurso:
Fecha de publicación:
2019
Institución:
Universidad EAFIT
Repositorio:
Repositorio EAFIT
Idioma:
eng
OAI Identifier:
oai:repository.eafit.edu.co:10784/17702
Acceso en línea:
http://hdl.handle.net/10784/17702
Palabra clave:
Stakeholder management
Psychological contract
Non-profit organizations
Bolivia
Gerencia de actores claves
Contrato psicológico
Organizaciones sin fines de lucro
Bolivia
Rights
License
Copyright © 2019 Maria Renee Barreal, Roland Pepermans, Michael Dooms
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oai_identifier_str oai:repository.eafit.edu.co:10784/17702
network_acronym_str REPOEAFIT2
network_name_str Repositorio EAFIT
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dc.title.eng.fl_str_mv NPOs and their Stakeholders’ Psychological Contracts: The Value of Implicit Expectations in Bolivia
dc.title.spa.fl_str_mv Las OSFL y los contratos psicológicos de sus partes interesadas: el valor de las expectativas implícitas en Bolivia
title NPOs and their Stakeholders’ Psychological Contracts: The Value of Implicit Expectations in Bolivia
spellingShingle NPOs and their Stakeholders’ Psychological Contracts: The Value of Implicit Expectations in Bolivia
Stakeholder management
Psychological contract
Non-profit organizations
Bolivia
Gerencia de actores claves
Contrato psicológico
Organizaciones sin fines de lucro
Bolivia
title_short NPOs and their Stakeholders’ Psychological Contracts: The Value of Implicit Expectations in Bolivia
title_full NPOs and their Stakeholders’ Psychological Contracts: The Value of Implicit Expectations in Bolivia
title_fullStr NPOs and their Stakeholders’ Psychological Contracts: The Value of Implicit Expectations in Bolivia
title_full_unstemmed NPOs and their Stakeholders’ Psychological Contracts: The Value of Implicit Expectations in Bolivia
title_sort NPOs and their Stakeholders’ Psychological Contracts: The Value of Implicit Expectations in Bolivia
dc.creator.fl_str_mv Barreal, Maria Renee
Pepermans, Roland
Dooms, Michael
dc.contributor.author.spa.fl_str_mv Barreal, Maria Renee
Pepermans, Roland
Dooms, Michael
dc.contributor.affiliation.spa.fl_str_mv Vrije Universiteit Brussel
dc.subject.keyword.eng.fl_str_mv Stakeholder management
Psychological contract
Non-profit organizations
Bolivia
topic Stakeholder management
Psychological contract
Non-profit organizations
Bolivia
Gerencia de actores claves
Contrato psicológico
Organizaciones sin fines de lucro
Bolivia
dc.subject.keyword.spa.fl_str_mv Gerencia de actores claves
Contrato psicológico
Organizaciones sin fines de lucro
Bolivia
description Managing non-profit organizations (NPOs) in developing countries constitutes a challenge due to the intrinsic hardship of their missions, and the pressure of balancing their stakeholder’s interests and needs. Beyond the explicit challenges NPOs face (e.g., attracting volunteers, retaining employees, accounting to donors), we tackle the implicit obligations and returns that volunteers, employees, and donors hold towards an NPO. By introducing the concept of Stakeholder Psychological Contracts (SPC) and its three currencies (relational, transactional and ideological), we identify how each creates value for these stakeholders in a different way, using data from 409 respondents, representing 7 Bolivian NPOs. Despite the high levels of satisfaction and engagement among respondents, currencies such as Transactional Obligations in volunteers or Relational Returns in donors did not create substantial value. As predicted, Ideological returns showed relevance for all groups. However, in the case of employees, this currency shows a negative impact on satisfaction with the NPO, and engagement with the cause has no influence on their turnover intentions, as only satisfaction with the organization mediates in their intention to quit. We conclude that SPCs are a valuable concept for NPO managers when it comes to triggering engagement and satisfaction for each stakeholder group.
publishDate 2019
dc.date.issued.none.fl_str_mv 2019-12-02
dc.date.available.none.fl_str_mv 2020-09-04T16:43:22Z
dc.date.accessioned.none.fl_str_mv 2020-09-04T16:43:22Z
dc.date.none.fl_str_mv 2019-12-02
dc.type.eng.fl_str_mv article
info:eu-repo/semantics/article
publishedVersion
info:eu-repo/semantics/publishedVersion
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dc.type.local.spa.fl_str_mv Artículo
status_str publishedVersion
dc.identifier.issn.none.fl_str_mv 2474-2678
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/10784/17702
identifier_str_mv 2474-2678
url http://hdl.handle.net/10784/17702
dc.language.iso.none.fl_str_mv eng
language eng
dc.relation.isversionof.none.fl_str_mv https://orb.binghamton.edu/gobernar/vol3/iss5/6/
dc.relation.uri.none.fl_str_mv https://orb.binghamton.edu/gobernar/vol3/iss5/6/
dc.rights.eng.fl_str_mv Copyright © 2019 Maria Renee Barreal, Roland Pepermans, Michael Dooms
dc.rights.coar.fl_str_mv http://purl.org/coar/access_right/c_abf2
dc.rights.local.spa.fl_str_mv Acceso abierto
rights_invalid_str_mv Copyright © 2019 Maria Renee Barreal, Roland Pepermans, Michael Dooms
Acceso abierto
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dc.coverage.spatial.none.fl_str_mv Medellín de: Lat: 06 15 00 N degrees minutes Lat: 6.2500 decimal degrees Long: 075 36 00 W degrees minutes Long: -75.6000 decimal degrees
dc.publisher.spa.fl_str_mv Universidad EAFIT
dc.source.spa.fl_str_mv Gobernar, Vol. 3, Núm. 5 (2019)
institution Universidad EAFIT
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spelling Medellín de: Lat: 06 15 00 N degrees minutes Lat: 6.2500 decimal degrees Long: 075 36 00 W degrees minutes Long: -75.6000 decimal degrees2019-12-022020-09-04T16:43:22Z2019-12-022020-09-04T16:43:22Z2474-2678http://hdl.handle.net/10784/17702Managing non-profit organizations (NPOs) in developing countries constitutes a challenge due to the intrinsic hardship of their missions, and the pressure of balancing their stakeholder’s interests and needs. Beyond the explicit challenges NPOs face (e.g., attracting volunteers, retaining employees, accounting to donors), we tackle the implicit obligations and returns that volunteers, employees, and donors hold towards an NPO. By introducing the concept of Stakeholder Psychological Contracts (SPC) and its three currencies (relational, transactional and ideological), we identify how each creates value for these stakeholders in a different way, using data from 409 respondents, representing 7 Bolivian NPOs. Despite the high levels of satisfaction and engagement among respondents, currencies such as Transactional Obligations in volunteers or Relational Returns in donors did not create substantial value. As predicted, Ideological returns showed relevance for all groups. However, in the case of employees, this currency shows a negative impact on satisfaction with the NPO, and engagement with the cause has no influence on their turnover intentions, as only satisfaction with the organization mediates in their intention to quit. We conclude that SPCs are a valuable concept for NPO managers when it comes to triggering engagement and satisfaction for each stakeholder group.La gestión de organizaciones sin fines de lucro (OSFL) en los países en desarrollo constituye un desafío debido a la dificultad intrínseca de sus misiones y la presión de equilibrar los intereses y necesidades de sus partes interesadas. Más allá de los desafíos explícitos que enfrentan las NPO (por ejemplo, atraer voluntarios, retener empleados, rendir cuentas a los donantes), abordamos las obligaciones implícitas y los beneficios que los voluntarios, empleados y donantes tienen hacia una NPO. Al introducir el concepto de Contratos Psicológicos de las Partes Interesadas (SPC) y sus tres monedas (relacional, transaccional e ideológico), identificamos cómo cada uno crea valor para estas partes interesadas de una manera diferente, utilizando datos de 409 encuestados, que representan a 7 OSFL bolivianas. A pesar de los altos niveles de satisfacción y compromiso entre los encuestados, monedas como Obligaciones transaccionalesen los voluntarios o los retornos relacionales en los donantes no crearon un valor sustancial. Como se predijo, los retornos ideológicos mostraron relevancia para todos los grupos. Sin embargo, en el caso de los empleados, esta moneda muestra un impacto negativo en la satisfacción con la ONL, y el compromiso con la causa no influye en sus intenciones de rotación, ya que solo la satisfacción con la organización media en su intención de renunciar. Concluimos que los SPC son un concepto valioso para los gerentes de OSFL cuando se trata de generar compromiso y satisfacción para cada grupo de partes interesadas.application/pdfengUniversidad EAFIThttps://orb.binghamton.edu/gobernar/vol3/iss5/6/https://orb.binghamton.edu/gobernar/vol3/iss5/6/Copyright © 2019 Maria Renee Barreal, Roland Pepermans, Michael DoomsAcceso abiertohttp://purl.org/coar/access_right/c_abf2Gobernar, Vol. 3, Núm. 5 (2019)NPOs and their Stakeholders’ Psychological Contracts: The Value of Implicit Expectations in BoliviaLas OSFL y los contratos psicológicos de sus partes interesadas: el valor de las expectativas implícitas en Boliviaarticleinfo:eu-repo/semantics/articlepublishedVersioninfo:eu-repo/semantics/publishedVersionArtículohttp://purl.org/coar/version/c_970fb48d4fbd8a85http://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Stakeholder managementPsychological contractNon-profit organizationsBoliviaGerencia de actores clavesContrato psicológicoOrganizaciones sin fines de lucroBoliviaBarreal, Maria ReneePepermans, RolandDooms, MichaelVrije Universiteit BrusselGobernar351742THUMBNAILminaitura-gobernar[489].jpgminaitura-gobernar[489].jpgimage/jpeg26734https://repository.eafit.edu.co/bitstreams/7fb7ea02-3ebf-4d1e-a826-e5fdb4ed4da7/download7bfcb253f2e46163eed6724d5b11cdf5MD51ORIGINALarticulo.htmlarticulo.htmlTexto completo HTMLtext/html348https://repository.eafit.edu.co/bitstreams/9e118b74-9f9a-45b9-b621-bb2610a398ac/download7b68f525ab0359c1b60fc82a85fb76dcMD52NPOs and their Stakeholders_ Psychological Contracts_ The Value.pdfNPOs and their Stakeholders_ Psychological Contracts_ The Value.pdfTexto completo PDFapplication/pdf1322450https://repository.eafit.edu.co/bitstreams/e681b7e9-b65d-4b6e-8164-c3445415773e/downloaddeadbb889ea2b34d081f7a64497ac926MD5310784/17702oai:repository.eafit.edu.co:10784/177022020-09-21 09:26:55.766open.accesshttps://repository.eafit.edu.coRepositorio Institucional Universidad EAFITrepositorio@eafit.edu.co