Factores de influencia en la coordinación logística para la preparación y atención de desastres – Una revisión de literatura

El objetivo de este trabajo es presentar los factores que influyen en la coordinación de los actores que participan en las operaciones de preparación y respuesta de desastres. Para ello, se ha realizado una revisión de literatura con el fin de identificar los factores que facilitan y dificultan la c...

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Autores:: López-Vargas, Juan Camilo
Cárdenas-Aguirre, Diana Maria

Tipo de recurso:: Article of journal

Fecha de publicación:: 2018

Institución:: Universidad EIA .

Repositorio:: Repositorio EIA .

Idioma:: spa

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dc.title.spa.fl_str_mv	Factores de influencia en la coordinación logística para la preparación y atención de desastres – Una revisión de literatura
dc.title.translated.eng.fl_str_mv	Factores de influencia en la coordinación logística para la preparación y atención de desastres – Una revisión de literatura
title	Factores de influencia en la coordinación logística para la preparación y atención de desastres – Una revisión de literatura
spellingShingle	Factores de influencia en la coordinación logística para la preparación y atención de desastres – Una revisión de literatura Gestión de operaciones de desastres Logística humanitaria Preparación y atención de desastres Cadenas de aprovisionamiento humanitarias Coordinación logística Logística humanitaria Coordinación
title_short	Factores de influencia en la coordinación logística para la preparación y atención de desastres – Una revisión de literatura
title_full	Factores de influencia en la coordinación logística para la preparación y atención de desastres – Una revisión de literatura
title_fullStr	Factores de influencia en la coordinación logística para la preparación y atención de desastres – Una revisión de literatura
title_full_unstemmed	Factores de influencia en la coordinación logística para la preparación y atención de desastres – Una revisión de literatura
title_sort	Factores de influencia en la coordinación logística para la preparación y atención de desastres – Una revisión de literatura
dc.creator.fl_str_mv	López-Vargas, Juan Camilo Cárdenas-Aguirre, Diana Maria
dc.contributor.author.spa.fl_str_mv	López-Vargas, Juan Camilo Cárdenas-Aguirre, Diana Maria
dc.subject.spa.fl_str_mv	Gestión de operaciones de desastres Logística humanitaria Preparación y atención de desastres Cadenas de aprovisionamiento humanitarias Coordinación logística Logística humanitaria Coordinación
topic	Gestión de operaciones de desastres Logística humanitaria Preparación y atención de desastres Cadenas de aprovisionamiento humanitarias Coordinación logística Logística humanitaria Coordinación
description	El objetivo de este trabajo es presentar los factores que influyen en la coordinación de los actores que participan en las operaciones de preparación y respuesta de desastres. Para ello, se ha realizado una revisión de literatura con el fin de identificar los factores que facilitan y dificultan la coordinación en el marco de la logística humanitaria. La coordinación en las cadenas de abastecimiento humanitarias es compleja a pesar que esté dirigida hacia los objetivos fundamentales de reducir las muertes y el sufrimiento de las víctimas de un desastre. Con base en la revisión de literatura, puede establecerse que la coordinación está condicionada por el entorno complejo inherente a los desastres, por las capacidades organizacionales, así como la confianza y transparencia que existan entre sí. Estos hallazgos pretenden fomentar el interés por la coordinación inter-organizacional y el mejoramiento de los procesos de preparación y respuesta a los desastres.
publishDate	2018
dc.date.accessioned.none.fl_str_mv	2018-11-26 00:00:00 2022-06-17T20:19:36Z
dc.date.available.none.fl_str_mv	2018-11-26 00:00:00 2022-06-17T20:19:36Z
dc.date.issued.none.fl_str_mv	2018-11-26
dc.type.spa.fl_str_mv	Artículo de revista
dc.type.eng.fl_str_mv	Journal article
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dc.relation.references.spa.fl_str_mv	Afsar, H. M.; Prins, C.; Santos, A. C. (2014). Exact and heuristic algorithms for solving the generalized vehicle routing problem with flexible fleet size. International Transactions in Operational Research, 21 (1), pp. 153-175. DOI: 10.1111/itor.12041 Afshar, A.; Haghani, A. (2012). Modeling integrated supply chain logistics in real-time large-scale disaster relief operations. Socio-Economic Planning Sciences, 46 (4), pp. 327-338. DOI: 10.1016/j.seps.2011.12.003 Akhtar, P.; Marr, N. E.; Garnevska, E. V. (2012). Coordination in humanitarian relief chains: chain coordinators. Journal of Humanitarian Logistics and Supply Chain Management, 2 (1), pp. 85-103. DOI: 10.1108/20426741211226019 Altay, N.; Green, W. G. (2006). OR/MS research in disaster operations management. European Journal of Operational Research, 175 (1), pp. 475–493. DOI: 10.1016/j.ejor.2005.05.016 Altay, N.; Pal, R. (2014). Information Diffusion among Agents: Implications for Humanitarian Operations. Production and Operations Management, 23 (6), pp. 1015-1027. DOI: 10.1111/poms.12102 Anaya-Arenas, A. M.; Renaud, J.; Ruiz, A. (2014). Relief distribution networks: a systematic review. Annals of Operations Research, 223 (1), pp. 53-79. DOI: 10.1007/s10479-014-1581-y Balcik, B.; Beamon, B. M. (2008). Facility location in humanitarian relief. International Journal of Logistics: Research and Applications, 11 (2), pp. 101-121. DOI: 10.1080/13675560701561789 Balcik, B.; Beamon, B. M.; Krejci, C. C.; Muramatsu, K. M.; Ramirez, M. (2010). Coordination in humanitarian relief chains: Practices, challenges and opportunities. International Journal of Production Economics, 126 (1), pp. 22-34. DOI: 10.1016/j.ijpe.2009.09.008 Baldini, G.; Oliveri, F.; Braun, M.; Seuschek, H.; Hess, E. (2012). Securing disaster supply chains with cryptography enhanced RFID. Disaster Prevention and Management: An International Journal, 21 (1), pp. 51-70. DOI: 10.1108/09653561211202700 Chakravarty, A. K. (2014). Humanitarian relief chain: Rapid response under uncertainty. International Journal of Production Economics, 151 (1), pp. 146-157. DOI: 10.1016/j.ijpe.2013.10.007 Charles, A.; Lauras, M. (2011). An enterprise modelling approach for better optimisation modelling: application to the humanitarian relief chain coordination problem. OR Spectrum, 33 (3), pp.815-841. DOI: 10.1007/s00291-011-0255-2 Charles, A.; Lauras, M.; Van Wassenhove, L. N.; Dupont, L. (2016). Designing an efficient humanitarian supply network. Journal of Operations Management, 47-48, pp.58-70. DOI: 10.1016/j.jom.2016.05.012 Cozzolino, A. (2012). Humanitarian Logistics: Cross-Sector Cooperation in Disaster Relief Management. New York: Springer. Day, J. M. (2014). Fostering emergent resilience: the complex adaptive supply network of disaster relief. International Journal of Production Research, 52 (7), pp. 1970-1988. DOI: 10.1080/00207543.2013.787496 Day, J. M.; Melnyk, S. A.; Larson, P. D.; Davis, E. W.; Whybark, D. C. (2012). Humanitarian and disaster relief supply chains: a matter of life and death. Journal of Supply Chain Management, 48 (2), pp. 21-36. DOI: 10.1111/j.1745-493X.2012.03267.x Diedrichs, D. R.; Phelps, K.; Isihara, P. A. (2016). Quantifying communication effects in disaster response logistics: A multiple network system dynamics model. Journal of Humanitarian Logistics and Supply Chain Management, 6 (1), pp. 24-45. DOI: 10.1108/JHLSCM-09-2014-0031 Eftekhar, M., H. M.; Van Wassenhove, L. N.; Webster, S. (2017). The Role of Media Exposure on Coordination in the Humanitarian Setting. Production and Operations Management, 26 (5), pp. 802-816. DOI: 10.1111/poms.12669 Ergun, Ö.; Gui, L.; Heier-Stamm, J. L.; Keskinocak, P.; Swann, J. (2014). Improving Humanitarian Operations through Technology-Enabled Collaboration. Production and Operations Management, 23 (6), pp. 1002-1014. DOI: 10.1111/poms.12107 Ertem, M. A.; Buyurgan, N. (2013). A Procurement Auctions-Based Framework for Coordinating Platforms in Humanitarian Logistics. En Zeimpekis, V., Ichoua, S., & Minis, I. (Eds.), Humanitarian and Relief Logistics: Research Issues, Case Studies and Future Trends. New York: Springer, pp. 111-127. Fikar, C.; Gronalt, M.; Hirsch, P. (2016). A decision support system for coordinated disaster relief distribution. Expert Systems With Applications, 57, pp. 104-116. DOI: 10.1016/j.eswa.2016.03.039 Ganguly, K.; Rai, S. S. (2016). Managing the humanitarian relief chain: the Uttarakhand disaster issues. Journal of Advances in Management Research, 13 (1), pp. 92-111. DOI: 10.1108/JAMR-09-2014-0052 Habib, M. S.; Lee, Y. H.; Memon, M. S. (2016). Mathematical Models in Humanitarian Supply Chain Management: A Systematic Literature Review. Mathematical Problems in Engineering, 2016, Article ID 3212095, 20 páginas. DOI: 10.1155/2016/3212095 Hasanzadeh, H.; Bashiri, M. (2016). An efficient network for disaster management: Model and solution. Applied Mathematical Modelling, 40 (5-6), pp. 3688-3702. DOI: 10.1016/j.apm.2015.09.113 Heaslip, G.; Sharif, A. M.; Althonayan, A. (2012). Employing a systems-based perspective to the identification of inter-relationships within humanitarian logistics. International Journal of Production Economics, 139 (2), pp. 377-392. DOI: 10.1016/j.ijpe.2012.05.022 Herlin, H.; Pazirandeh, A. (2015). Avoiding the pitfalls of cooperative purchasing through control and coordination: Insights from a humanitarian context. International Journal of Procurement Management, 8 (3), pp. 303-325. DOI: 10.1504/IJPM.2015.069155 Holguín-Veras, J.; Jaller, M.; Van Wassenhove, L. N.; Pérez, N.; Wachtendorf, T. (2012). On the unique features of post-disaster humanitarian logistics. Journal of Operations Management, 30 (7-8), pp. 494-506. DOI: 10.1016/j.jom.2012.08.003 Hoyos, M. C.; Morales, R. S.; Akhavan-Tabatabaei, R. (2015). OR models with stochastic components in disaster operations management: A literature survey. Computers & Industrial Engineering, 82, pp. 183-197. DOI: 10.1016/j.cie.2014.11.025 Jahre, M.; Jensen, L. M. (2010). Coordination in humanitarian logistics through clusters. International Journal of Physical Distribution & Logistics Management, 40 (8-9), pp. 657-674. DOI: 10.1108/09600031011079319 Jensen, L. M.; Hertz, S. (2016). The coordination roles of relief organisations in humanitarian logistics. International Journal of Logistics Research and Applications, 19 (5), pp. 465-485. DOI: 10.1080/13675567.2015.1124845 Kabra, G.; Ramesh, A.; Arshinder, K. (2015). Identification and prioritization of coordination barriers in humanitarian supply chain management. International Journal of Disaster Risk Reduction, 13, pp. 128-138. DOI: 10.1016/j.ijdrr.2015.01.011 Kovács, G.; Spens, K. M. (2007). Humanitarian logistics in disaster relief operations. International Journal of Physical Distribution & Logistics Management, 37 (2), pp. 99-114. DOI: 10.1108/09600030710734820 Kovács, G.; Spens, K. M. (2009). Identifying challenges in humanitarian logistics. International Journal of Physical Distribution & Logistics Management, 39 (6), pp. 506-528. DOI: 10.1108/09600030910985848 Krishnamurthy, A.; Roy, D.; Bhat, S. (2013). Analytical Models for Estimating Waiting Times at a Disaster Relief Center. En Zeimpekis, V., Ichoua, S., & Minis, I. (Eds.), Humanitarian and Relief Logistics: Research Issues, Case Studies and Future Trends. New York: Springer, pp. 21-41. Kumar, S.; Havey, T. (2013). Before and after disaster strikes: A relief supply chain decision support framework. International Journal of Production Economics, 145 (2), pp. 613-629. DOI: 10.1016/j.ijpe.2013.05.016 Kunz, N.; Gold, S. (2015). Sustainable humanitarian supply chain management – exploring new theory. International Journal of Logistics Research and Applications, 20 (2), pp. 85-104. DOI: 10.1080/13675567.2015.1103845 Kunz, N.; Reiner, G.; Gold, S. (2014). Investing in disaster management capabilities versus pre-positioning inventory: A new approach to disaster preparedness. International Journal of Production Economics, 157, pp. 261-272. DOI: 10.1016/j.ijpe.2013.11.002 Lassiter, K.; Khademi, A.; Taaffe, K. M. (2015). A robust optimization approach to volunteer management in humanitarian crises. International Journal of Production Economics, 163, pp. 97-111. DOI: 10.1016/j.ijpe.2015.02.018 Maghsoudi, A.; Pazirandeh, A. (2016). Visibility, resource sharing and performance in supply chain relationships: insights from humanitarian practitioners. Supply Chain Management: An International Journal, 21 (1), pp. 125-139. DOI: 10.1108/SCM-03-2015-0102 Makepeace, D.; Tatham, P.; Wu, Y. (2017). Internal integration in humanitarian supply chain management: perspectives at the logistics-programmes interface. Journal of Humanitarian Logistics and Supply Chain Management, 7 (1), pp. 26-56. DOI: 10.1108/JHLSCM-12-2015-0042 Mohan, S.; Gopalakrishnan, M.; Mizzi, P. J. (2013). Improving the efficiency of a non-profit supply chain for the food insecure. International Journal of Production Economics, 143 (2), pp. 248-255. DOI: 10.1016/j.ijpe.2011.05.019 Moreno, A.; Alem, D.; Ferreira, D. (2016). Heuristic approaches for the multiperiod location-transportation problem with reuse of vehicles in emergency logistics. Computers & Operations Research, 69, pp. 79-96. DOI: 10.1016/j.cor.2015.12.002 Muggy, L.; Heier-Stamm, J. L. (2017). Dynamic, robust models to quantify the impact of decentralization in post-disaster health care facility location decisions. Operations Research for Health Care, 12, pp. 43-59. DOI: 10.1016/j.orhc.2017.01.002 Najafi, M.; Farahani, R. Z.; De Brito, M. P.; Dullaert, W. (2015). Location and Distribution Management of Relief Centers: A Genetic Algorithm Approach. International Journal of Information Technology & Decision Making, 14 (4), pp. 769-803. DOI: 10.1142/S0219622014500382 Nikbakhsh, E.; Farahani, R. Z. (2011). Humanitarian Logistics Planning in Disaster Relief Operations. En Farahani, R. Z.; Rezapour, S.; Kardar, L. (Eds.), Logistics Operations and Management: Concepts and Models. Amsterdam: Elsevier, pp. 291-332. DOI: 10.1016/B978-0-12-385202-1.00015-3 Oloruntoba, R.; Gray, R. (2006). Humanitarian aid: an agile supply chain? Supply Chain Management: An International Journal, 11 (2), pp. 115-120. DOI: 10.1108/13598540610652492 Oloruntoba, R.; Gray, R. (2009). Customer service in emergency relief chains. International Journal of Physical Distribution & Logistics Management, 39 (6), pp. 486-505. DOI: 10.1108/09600030910985839 Pettit, S.; Beresford, A. (2009). Critical success factors in the context of humanitarian aid supply chains. International Journal of Physical Distribution & Logistics Management, 39 (6), pp. 450-468. DOI: 10.1108/09600030910985811 Ransikarbum, K.; Mason, S. J. (2014). Multiple-objective analysis of integrated relief supply and network restoration in humanitarian logistics operations. International Journal of Production Research, 54 (1), pp. 49-68. DOI: 10.1080/00207543.2014.977458 Rodríguez-Espíndola, O.; Gaytán, J. (2015). Scenario-based preparedness plan for floods. Natural Hazards, 76 (2), pp. 1241-1262. DOI: 10.1007/s11069-014-1544-2 Salman, F. S.; Yücel, E. (2015). Emergency facility location under random network damage: Insights from the Istanbul case. Computers & Operations Research, 62, pp. 266-281. DOI: 10.1016/j.cor.2014.07.015 Sarache, W.; Morales, M. M. (2016). Localización, transporte e inventarios: tres decisiones estructurales en el diseño de cadenas de abastecimiento, primera edición. Bogotá: Universidad Nacional de Colombia. Sebbah, S.; Boukhtouta, A.; Berger, J.; Ghanmi, A. (2013). Military Logistics Planning in Humanitarian Relief Operations. En Zeimpekis, V., Ichoua, S., & Minis, I. (Eds.), Humanitarian and Relief Logistics: Research Issues, Case Studies and Future Trends. New York: Springer, pp. 77-110. DOI: 10.1007/978-1-4614-7007-6_5 Tatham, P.; Ball, C.; Wu, Y.; Diplas, P. (2017b). Long endurance remotely piloted aircraft systems (LE-RPAS) support for humanitarian logistic operations: the current position and a proposed way ahead. Journal of Humanitarian Logistics and Supply Chain Management, 7 (1), pp. 2-25. DOI: 10.1108/JHLSCM-05-2016-0018 Tatham, P.; Kovács, G. (2010). The application of “swift trust” to humanitarian logistics. International Journal of Production Economics, 126 (1), pp. 35-45. DOI: 10.1016/j.ijpe.2009.10.006 Tatham, P.; Spens, K.; Kovács, G. (2017a). The humanitarian common logistic operating picture: a solution to the inter-agency coordination challenge. Disasters, 41 (1), pp. 77-100. DOI: 10.1111/disa.12193 Tatham, P.; Spens, K. (2011). Towards a humanitarian logistics knowledge management system. Disaster Prevention and Management, 20 (1), pp. 6-26. DOI: 10.1108/09653561111111054 Tatham, P.; Spens, K. (2016). Cracking the humanitarian logistic coordination challenge: Lessons from the urban search and rescue community. Disasters, 40 (2), pp. 246-261. DOI: 10.1111/disa.12139 Tofighi, S.; Torabi, S. A.; Mansouri, S. A. (2016). Humanitarian logistics network design under mixed uncertainty. European Journal of Operational Research, 250 (1), pp. 239-250. DOI: 10.1016/j.ejor.2015.08.059 Tuzkaya, U. R.; Yilmazer, K. B.; Tuzkaya, G. (2015). An Integrated Methodology for the Emergency Logistics Centers Location Selection Problem and its Application for the Turkey Case. Homeland Security & Emergency Management, 12 (1), pp. 121-144. DOI: 10.1515/jhsem-2013-0107 Van Wassenhove, L. N. (2006). Humanitarian aid logistics: supply chain management in high gear. Journal of the Operational Research Society, 57 (5), pp. 475-489. DOI: 10.1057/palgrave.jors.2602125 Vargas-Florez, J.; Lauras, M.; Okongwu, U.; Dupont, L. (2015). A decision support system for robust humanitarian facility location. Engineering Applications of Artificial Intelligence, 46 Part B, pp. 326-335. DOI: 10.1016/j.engappai.2015.06.020 Vega, D.; Roussat, C. (2015). Humanitarian logistics: the role of logistics service providers. International Journal of Physical Distribution & Logistics Management, 45 (4), pp. 352-375. DOI: 10.1108/IJPDLM-12-2014-0309 Yadav, D. K.; Barve, A. (2015). Analysis of critical success factors of humanitarian supply chain: An application of Interpretive Structural Modeling. International Journal of Disaster Risk Reduction, 12, pp. 213-225. DOI: 10.1016/j.ijdrr.2015.01.008 Zhen, L.; Wang, K.; Liu, H. C. (2015). Disaster Relief Facility Network Design in Metropolises. IEEE Transactions on Systems, Man, and Cybernetics: Systems, 45 (5), pp. 751-761. DOI: 10.1109/TSMC.2014.2364550
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spelling	López-Vargas, Juan Camilodd13f02c77b74959b57dbca0f67f044e300Cárdenas-Aguirre, Diana Mariacca8fc7688ded15e2b75d84e969cf95a3002018-11-26 00:00:002022-06-17T20:19:36Z2018-11-26 00:00:002022-06-17T20:19:36Z2018-11-261794-1237https://repository.eia.edu.co/handle/11190/501510.24050/reia.v15i30.11462463-0950https://doi.org/10.24050/reia.v15i30.1146El objetivo de este trabajo es presentar los factores que influyen en la coordinación de los actores que participan en las operaciones de preparación y respuesta de desastres. Para ello, se ha realizado una revisión de literatura con el fin de identificar los factores que facilitan y dificultan la coordinación en el marco de la logística humanitaria. La coordinación en las cadenas de abastecimiento humanitarias es compleja a pesar que esté dirigida hacia los objetivos fundamentales de reducir las muertes y el sufrimiento de las víctimas de un desastre. Con base en la revisión de literatura, puede establecerse que la coordinación está condicionada por el entorno complejo inherente a los desastres, por las capacidades organizacionales, así como la confianza y transparencia que existan entre sí. Estos hallazgos pretenden fomentar el interés por la coordinación inter-organizacional y el mejoramiento de los procesos de preparación y respuesta a los desastres.El objetivo de este trabajo es presentar los factores que influyen en la coordinación de los actores que participan en las operaciones de preparación y respuesta de desastres. Para ello, se ha realizado una revisión de literatura con el fin de identificar los factores que facilitan y dificultan la coordinación en el marco de la logística humanitaria. La coordinación en las cadenas de abastecimiento humanitarias es compleja a pesar que esté dirigida hacia los objetivos fundamentales de reducir las muertes y el sufrimiento de las víctimas de un desastre. Con base en la revisión de literatura, puede establecerse que la coordinación está condicionada por el entorno complejo inherente a los desastres, por las capacidades organizacionales, así como la confianza y transparencia que existan entre sí. Estos hallazgos pretenden fomentar el interés por la coordinación inter-organizacional y el mejoramiento de los procesos de preparación y respuesta a los desastres.application/pdfspaFondo Editorial EIA - Universidad EIARevista EIA - 2018https://creativecommons.org/licenses/by-nc-sa/4.0/info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2https://revistas.eia.edu.co/index.php/reveia/article/view/1146Gestión de operaciones de desastresLogística humanitariaPreparación y atención de desastresCadenas de aprovisionamiento humanitariasCoordinación logísticaLogística humanitariaCoordinaciónFactores de influencia en la coordinación logística para la preparación y atención de desastres – Una revisión de literaturaFactores de influencia en la coordinación logística para la preparación y atención de desastres – Una revisión de literaturaArtículo de revistaJournal articlehttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionTexthttp://purl.org/redcol/resource_type/ARTREFhttp://purl.org/coar/version/c_970fb48d4fbd8a85Afsar, H. M.; Prins, C.; Santos, A. C. (2014). Exact and heuristic algorithms for solving the generalized vehicle routing problem with flexible fleet size. International Transactions in Operational Research, 21 (1), pp. 153-175. DOI: 10.1111/itor.12041Afshar, A.; Haghani, A. (2012). Modeling integrated supply chain logistics in real-time large-scale disaster relief operations. Socio-Economic Planning Sciences, 46 (4), pp. 327-338. DOI: 10.1016/j.seps.2011.12.003Akhtar, P.; Marr, N. E.; Garnevska, E. V. (2012). Coordination in humanitarian relief chains: chain coordinators. Journal of Humanitarian Logistics and Supply Chain Management, 2 (1), pp. 85-103. DOI: 10.1108/20426741211226019Altay, N.; Green, W. G. (2006). OR/MS research in disaster operations management. European Journal of Operational Research, 175 (1), pp. 475–493. DOI: 10.1016/j.ejor.2005.05.016Altay, N.; Pal, R. (2014). Information Diffusion among Agents: Implications for Humanitarian Operations. 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DOI: 10.1109/TSMC.2014.2364550https://revistas.eia.edu.co/index.php/reveia/article/download/1146/1187Núm. 30 , Año 201856304115Revista EIAPublicationOREORE.xmltext/xml2688https://repository.eia.edu.co/bitstreams/d87290f4-e95c-4d40-b933-5971ada26cdf/download2916d4ad6ce16eee2a88aa621652b02eMD5111190/5015oai:repository.eia.edu.co:11190/50152023-07-25 17:14:32.665https://creativecommons.org/licenses/by-nc-sa/4.0/Revista EIA - 2018metadata.onlyhttps://repository.eia.edu.coRepositorio Institucional Universidad EIAbdigital@metabiblioteca.com

Factores de influencia en la coordinación logística para la preparación y atención de desastres – Una revisión de literatura

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