Assessing organizational behavior: a case study in a colombian retail store
In this research, significant components of organizational behavior in an actual commercial retail store located in Colombia, were further considered and investigated. The business case was analyzed by applying a structured questionnaire in the company. It was concluded that the success of the compa...
- Autores:
-
Chams-Anturi, Odette
Gomez, Anamaria P
Escorcia-Caballero, Juan P.
Soto-Ferrari, Milton
- Tipo de recurso:
- Article of journal
- Fecha de publicación:
- 2020
- Institución:
- Corporación Universidad de la Costa
- Repositorio:
- REDICUC - Repositorio CUC
- Idioma:
- eng
- OAI Identifier:
- oai:repositorio.cuc.edu.co:11323/7818
- Acceso en línea:
- https://hdl.handle.net/11323/7818
https://repositorio.cuc.edu.co/
- Palabra clave:
- Organizational behavior
Human behavior
Psychological factors
- Rights
- openAccess
- License
- CC0 1.0 Universal
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Assessing organizational behavior: a case study in a colombian retail store |
| title |
Assessing organizational behavior: a case study in a colombian retail store |
| spellingShingle |
Assessing organizational behavior: a case study in a colombian retail store Organizational behavior Human behavior Psychological factors |
| title_short |
Assessing organizational behavior: a case study in a colombian retail store |
| title_full |
Assessing organizational behavior: a case study in a colombian retail store |
| title_fullStr |
Assessing organizational behavior: a case study in a colombian retail store |
| title_full_unstemmed |
Assessing organizational behavior: a case study in a colombian retail store |
| title_sort |
Assessing organizational behavior: a case study in a colombian retail store |
| dc.creator.fl_str_mv |
Chams-Anturi, Odette Gomez, Anamaria P Escorcia-Caballero, Juan P. Soto-Ferrari, Milton |
| dc.contributor.author.spa.fl_str_mv |
Chams-Anturi, Odette Gomez, Anamaria P Escorcia-Caballero, Juan P. Soto-Ferrari, Milton |
| dc.subject.spa.fl_str_mv |
Organizational behavior Human behavior Psychological factors |
| topic |
Organizational behavior Human behavior Psychological factors |
| description |
In this research, significant components of organizational behavior in an actual commercial retail store located in Colombia, were further considered and investigated. The business case was analyzed by applying a structured questionnaire in the company. It was concluded that the success of the company is influenced by factors such as motivation, job satisfaction, emotions and decision making, indicating that perception factors and attitudes need reinforcement. In addition, recommendations for the intervention of organizational behavior, as well as the perspective of reducing the negative impacts that these findings might have on the obtained results are also proposed. |
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2020 |
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2020 |
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2021-02-02T22:14:20Z |
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2021-02-02T22:14:20Z |
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Artículo de revista |
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1947-3788 |
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https://hdl.handle.net/11323/7818 |
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DOI: 10.5171/2020.261423 |
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Corporación Universidad de la Costa |
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REDICUC - Repositorio CUC |
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1947-3788 DOI: 10.5171/2020.261423 Corporación Universidad de la Costa REDICUC - Repositorio CUC |
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eng |
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eng |
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• Ashkanasy, N., Hartel, C. and Daus, C. (2004) ‘Diversity and emotion: The new frontiers in organizational behavior research’, Journal of Management, 28(3), 307–338. • Bandura, A. (1997) Self-efficacy: The exercise of control, Freeman, New York. • Barling, J., Kelloway, E. and Iverson, R. (2003) ‘High-quality work, job satisfaction, and occupational injuries’, Journal of Applied Psychology, 88(2), 276. • Bateman, T. and Crant, J. (1999) ‘Proactive behavior: Meaning, impact, recommendations’, Business Horizons, 42(3), 63–70. • Bitner, M., Booms, B. and Mohr, L. (1994) ‘Critical service encounters: The employee’s viewpoint’, Journal of Marketing, 58(4), 95–106. • Breckler, S. (1984) ‘Empirical validation of affect, behavior, and cognition as distinct components of attitude’, Journal of Personality and Social Psychology, 47(6), 1191. • Brooke, P., Russell, D. and Price, J. (1988) ‘Discriminant validation of measures of job satisfaction, job involveAent, and organizational commitment’, Journal of Applied Psychology, 73(2), 139. • Chams-Anturi, O., Moreno-Luzon, M. D. and Escorcia-Caballero, J. P. (2019) ‘Linking organizational trust and performance through ambidexterity’,Personnel Review • De Charms, R. (1968) Personal causation: The internal affective determinants of behavior, Academic Press, New York. • Chiavenato, I. (2009) Comportamiento 0rganizacional. La dinámica del éxito en las organizaciones, 2da. ed.,Mc Graw Hill,México. • Davis, K. and Newstrom, J. (2002) Human behavior at work: Organizational behavior, 11thed.,McGraw-Hill, New York. • Descartes, R. (1989) The passions of the soul, Hackett, Indianapolis. • Fridja, N. (1993) Moods, emotion episodes and emotions, In M. Lewis y J. Haviland (eds.), Handbook of Emotions. Nueva York: Guilford Press, 381–403. • Gilovich, V., Griffin, D. and Kahnemann, D. (2002) Heuristics and biases: The psychology of intuitive judgement, Cambridge University Press, Nueva York. • Griffin, R. and Moorhead, G. (2011) Organizational behavior: Managing people and organizations, 9th ed., Nelson Education, Canada. • Heath, C. and Sitkin, S. (2001) ‘Big-B versus Big-O: What is organizational about organizational behavior?’, Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 22(1), 43–58. • Herzberg, F., Mausner, B. and Snyderman, B. (1959) The motivation to work, Wiley, Nueva York. • Kahneman, D. (2003) ‘Maps of bounded rationality: Psychology for behavioral economics’, American Economic Review, 93(5), 1449–1475. • Komaki, J., Coombs, T. and Schepman, S. (1996) Motivational implications of reinforcement theory, In R. Steers, L. Porter, y G. Bigley (eds.), Motivation and Work Behavior, 6th ed. Nueva York: McGraw-Hill, 87–107. • Luthans, F. (2011) Organizational behavior: An evidence-based approach, 12th ed., McGraw-Hill, New York. • March, J. (1994) A primer on decision making, The Free Press, Nueva York. • Maslow, A. (1954) Motivation and Personality,Harper & Row, Nueva York. • McClelland, D. (1961) The achieving society,Van Nostrand Reinhold, Nueva York. • McGregor, D. (1960) The human side of enterprise, McGraw-Hill, Nueva York. • Mcshane, S. (2018) Organisational behavior, 6th ed., McGraw-Hill, Irwin. • Miner, J. (2003) ‘The rated importance, scientific validity, and practical usefulness of organizational behavior theories: A quantitative review’, Academy of Management Learning & Education, 2(3), 250–268. • Moreno-Luzon, M. D., Chams-Anturi, O. and Escorcia-Caballero, J. (2018) Organizational legitimacy and stakeholder trust in the organization: A feed-forward relationship, In Díez-deCastro, E; Peris-Ortiz, M. (eds). Organizational legitimacy. Springer, Cham, 283–299. • Mullins, L. and Mclean, J. (2019) Organisational behavior in the workplace,Pearson Education Limited, New York. • Organ, D. (2018) ‘Organizational citizenship behavior: Recent trends and developments’, Annual Review of Organizational Psychology and Organizational Behavior, 80, 295–306. • Pangil, F. and Nasurdin, A. (2019) ‘Assessing the relationship between organisational commitment and knowledge sharing behavior’, Malaysian Management Journal, 13, 35– 50. • Pinder, C. (2014) Work motivation in organizational behavior, 2nd ed., Psychology Press, New York. • Robbins, S. and Judge, T. (2013) Organisational behavior, 15th ed., Editorial Pearson,Boston. • Ronen, S. (1986) ‘Equity perception in multiple comparisons: A field study’, Human Relations, 39(4), 333–345. • Schneider, B. and Bowen, D. (1985) ‘Employee and customer perceptions of service in banks: Replication and extension’, Journal of Applied Psychology, 70(3), 423. • Simon, H. (1986) ‘Rationality in psychology and economics’, Journal of Business, S209–S224. • Tubbs, M. (1986) ‘Goal setting: A metaanalytic examination of the empirical evidence’, Journal of Applied Psychology, 71(3), 474. • Wagner, J. and Hollenbeck, J. (2014) Organizational behavior: Securing competitive advantage, 2nd ed., Routledge, New York & London. |
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Chams-Anturi, OdetteGomez, Anamaria PEscorcia-Caballero, Juan P.Soto-Ferrari, Milton2021-02-02T22:14:20Z2021-02-02T22:14:20Z20201947-3788https://hdl.handle.net/11323/7818DOI: 10.5171/2020.261423Corporación Universidad de la CostaREDICUC - Repositorio CUChttps://repositorio.cuc.edu.co/In this research, significant components of organizational behavior in an actual commercial retail store located in Colombia, were further considered and investigated. The business case was analyzed by applying a structured questionnaire in the company. It was concluded that the success of the company is influenced by factors such as motivation, job satisfaction, emotions and decision making, indicating that perception factors and attitudes need reinforcement. In addition, recommendations for the intervention of organizational behavior, as well as the perspective of reducing the negative impacts that these findings might have on the obtained results are also proposed.Chams-Anturi, Odette-will be generated-orcid-0000-0002-8353-7326-600Gomez, Anamaria P-will be generated-orcid-0000-0001-9578-7798-600Escorcia-Caballero, Juan P.-will be generated-orcid-0000-0001-8425-0266-600Soto-Ferrari, Milton-will be generated-orcid-0000-0002-0255-968X-600application/pdfengCorporación Universidad de la CostaCC0 1.0 Universalhttp://creativecommons.org/publicdomain/zero/1.0/info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2IBIMA Business Reviewhttps://ibimapublishing.com/articles/IBIMABR/2020/261423/Organizational behaviorHuman behaviorPsychological factorsAssessing organizational behavior: a case study in a colombian retail storeArtículo de revistahttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Textinfo:eu-repo/semantics/articlehttp://purl.org/redcol/resource_type/ARTinfo:eu-repo/semantics/acceptedVersion• Ashkanasy, N., Hartel, C. and Daus, C. (2004) ‘Diversity and emotion: The new frontiers in organizational behavior research’, Journal of Management, 28(3), 307–338.• Bandura, A. (1997) Self-efficacy: The exercise of control, Freeman, New York.• Barling, J., Kelloway, E. and Iverson, R. (2003) ‘High-quality work, job satisfaction, and occupational injuries’, Journal of Applied Psychology, 88(2), 276.• Bateman, T. and Crant, J. (1999) ‘Proactive behavior: Meaning, impact, recommendations’, Business Horizons, 42(3), 63–70.• Bitner, M., Booms, B. and Mohr, L. (1994) ‘Critical service encounters: The employee’s viewpoint’, Journal of Marketing, 58(4), 95–106.• Breckler, S. (1984) ‘Empirical validation of affect, behavior, and cognition as distinct components of attitude’, Journal of Personality and Social Psychology, 47(6), 1191.• Brooke, P., Russell, D. and Price, J. (1988) ‘Discriminant validation of measures of job satisfaction, job involveAent, and organizational commitment’, Journal of Applied Psychology, 73(2), 139.• Chams-Anturi, O., Moreno-Luzon, M. D. and Escorcia-Caballero, J. P. (2019) ‘Linking organizational trust and performance through ambidexterity’,Personnel Review• De Charms, R. (1968) Personal causation: The internal affective determinants of behavior, Academic Press, New York.• Chiavenato, I. (2009) Comportamiento 0rganizacional. La dinámica del éxito en las organizaciones, 2da. ed.,Mc Graw Hill,México.• Davis, K. and Newstrom, J. (2002) Human behavior at work: Organizational behavior, 11thed.,McGraw-Hill, New York.• Descartes, R. (1989) The passions of the soul, Hackett, Indianapolis.• Fridja, N. (1993) Moods, emotion episodes and emotions, In M. Lewis y J. Haviland (eds.), Handbook of Emotions. Nueva York: Guilford Press, 381–403.• Gilovich, V., Griffin, D. and Kahnemann, D. (2002) Heuristics and biases: The psychology of intuitive judgement, Cambridge University Press, Nueva York.• Griffin, R. and Moorhead, G. (2011) Organizational behavior: Managing people and organizations, 9th ed., Nelson Education, Canada.• Heath, C. and Sitkin, S. (2001) ‘Big-B versus Big-O: What is organizational about organizational behavior?’, Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 22(1), 43–58.• Herzberg, F., Mausner, B. and Snyderman, B. (1959) The motivation to work, Wiley, Nueva York.• Kahneman, D. (2003) ‘Maps of bounded rationality: Psychology for behavioral economics’, American Economic Review, 93(5), 1449–1475.• Komaki, J., Coombs, T. and Schepman, S. (1996) Motivational implications of reinforcement theory, In R. Steers, L. Porter, y G. Bigley (eds.), Motivation and Work Behavior, 6th ed. Nueva York: McGraw-Hill, 87–107.• Luthans, F. (2011) Organizational behavior: An evidence-based approach, 12th ed., McGraw-Hill, New York.• March, J. (1994) A primer on decision making, The Free Press, Nueva York.• Maslow, A. (1954) Motivation and Personality,Harper & Row, Nueva York.• McClelland, D. (1961) The achieving society,Van Nostrand Reinhold, Nueva York.• McGregor, D. (1960) The human side of enterprise, McGraw-Hill, Nueva York.• Mcshane, S. (2018) Organisational behavior, 6th ed., McGraw-Hill, Irwin.• Miner, J. (2003) ‘The rated importance, scientific validity, and practical usefulness of organizational behavior theories: A quantitative review’, Academy of Management Learning & Education, 2(3), 250–268.• Moreno-Luzon, M. D., Chams-Anturi, O. and Escorcia-Caballero, J. (2018) Organizational legitimacy and stakeholder trust in the organization: A feed-forward relationship, In Díez-deCastro, E; Peris-Ortiz, M. (eds). Organizational legitimacy. Springer, Cham, 283–299.• Mullins, L. and Mclean, J. (2019) Organisational behavior in the workplace,Pearson Education Limited, New York.• Organ, D. (2018) ‘Organizational citizenship behavior: Recent trends and developments’, Annual Review of Organizational Psychology and Organizational Behavior, 80, 295–306.• Pangil, F. and Nasurdin, A. (2019) ‘Assessing the relationship between organisational commitment and knowledge sharing behavior’, Malaysian Management Journal, 13, 35– 50.• Pinder, C. (2014) Work motivation in organizational behavior, 2nd ed., Psychology Press, New York.• Robbins, S. and Judge, T. (2013) Organisational behavior, 15th ed., Editorial Pearson,Boston.• Ronen, S. (1986) ‘Equity perception in multiple comparisons: A field study’, Human Relations, 39(4), 333–345.• Schneider, B. and Bowen, D. (1985) ‘Employee and customer perceptions of service in banks: Replication and extension’, Journal of Applied Psychology, 70(3), 423.• Simon, H. (1986) ‘Rationality in psychology and economics’, Journal of Business, S209–S224.• Tubbs, M. (1986) ‘Goal setting: A metaanalytic examination of the empirical evidence’, Journal of Applied Psychology, 71(3), 474.• Wagner, J. and Hollenbeck, J. 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