Diseño e implementación de una metodología para la mejora de procesos en la fábrica de muebles H&M Ltda. Basada en la filosofía de calidad seis sigma
This Project was realized to reduce the percentage of nonconformities due to the pieces made by the assembly department of the furniture enterprise H&M LTDA. The methodology used to the improvements is based on the quality philosophy of 6 sigma, taking as a guide the process DMAIC. Control stati...
- Autores:
-
Martinez Henriquez, Elkin Andrés
- Tipo de recurso:
- Trabajo de grado de pregrado
- Fecha de publicación:
- 2012
- Institución:
- Corporación Universidad de la Costa
- Repositorio:
- REDICUC - Repositorio CUC
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.cuc.edu.co:11323/476
- Acceso en línea:
- https://hdl.handle.net/11323/476
https://repositorio.cuc.edu.co/
- Palabra clave:
- Diseño
Sigma
Metodología
- Rights
- openAccess
- License
- Atribución – No comercial – Compartir igual
| Summary: | This Project was realized to reduce the percentage of nonconformities due to the pieces made by the assembly department of the furniture enterprise H&M LTDA. The methodology used to the improvements is based on the quality philosophy of 6 sigma, taking as a guide the process DMAIC. Control statistic tools and Minitabs’ software were used for the statistical analysis of data. This was made due to the increase of claims from our principal client: Muebles Jamar. The core of the problem was the quality of products, generating high rejection ratings, especially regarding the assembly process. This indicator is measured according to the percentage of product rejections (number of pieces rejected/number of pieces inspected). Nowadays, these assembly problems have a frequency of 26.5% causing the company’s quality indicator to rise, worsen the client’s perception. One way to see if the improvements made are given results is through 6 sigma’s metric measurements: DPU, DPO, DPMO and Sigma level. Using this method and based on the calculations made to evaluate the process throughout its development, we could observe an improvement regarding the process performance. The amount of claims due to rejections because of nonconformities was reduced including the expenses generated for the reparation or reworks. This took as a result the rise up of the client’s satisfaction responses and also the rise of the company’s profits. |
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