Comparative analysis between anp and anp- dematel for six sigma project selection process in a healthcare provider

This paper presents an ANP technique applied to identify and priori- tize Six Sigma projects for healthcare providers whose results allow selecting the project that ensures the maximum financial benefits for the healthcare com- pany. First, the Six Sigma evaluation model is determined, then the crit...

Full description

Autores:
Ortiz Barrios, Miguel Angel
Felizzola Jiménez, Heriberto
Nieto Isaza, Santiago
Tipo de recurso:
Article of journal
Fecha de publicación:
2014
Institución:
Corporación Universidad de la Costa
Repositorio:
REDICUC - Repositorio CUC
Idioma:
eng
OAI Identifier:
oai:repositorio.cuc.edu.co:11323/1655
Acceso en línea:
https://hdl.handle.net/11323/1655
https://repositorio.cuc.edu.co/
Palabra clave:
Six Sigma
Evaluation model
ANP
Healthcare provider
Rights
openAccess
License
http://purl.org/coar/access_right/c_abf2
Description
Summary:This paper presents an ANP technique applied to identify and priori- tize Six Sigma projects for healthcare providers whose results allow selecting the project that ensures the maximum financial benefits for the healthcare com- pany. First, the Six Sigma evaluation model is determined, then the criteria weights are established by ANP (Analytic Network Process) and finally, results from ANP and ANP- DEMATEL (Decision Making Trial and Evaluation Labo- ratory) are compared. The results show a better decision making performance for ANP-DEMATEL. An empirical case from healthcare sector is presented, showing the effectiveness of the proposed technique.