Perception of trust and commitment in the financial sector in Bogota (Colombia)
This study aims to determine the variables through which financial sector entities can establish retention processes and create long-term and quality relationships with Bogota's financial consumers. This was done by applying a survey to a sample of 384 people. The perception of trust and commit...
- Autores:
-
Zarate Arevalo, Andres Felipe
Lis Gutierrez, Jenny Paola
Gaitan Angulo, Mercedes
Laverde Rojas, Henry
Viloria Silva, Amelec Jesus
- Tipo de recurso:
- Article of journal
- Fecha de publicación:
- 2017
- Institución:
- Corporación Universidad de la Costa
- Repositorio:
- REDICUC - Repositorio CUC
- Idioma:
- eng
- OAI Identifier:
- oai:repositorio.cuc.edu.co:11323/2236
- Acceso en línea:
- https://hdl.handle.net/11323/2236
https://repositorio.cuc.edu.co/
- Palabra clave:
- Financial sector
Ommitment
Quality
Relationship
T~ustc
- Rights
- openAccess
- License
- Atribución – No comercial – Compartir igual
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Perception of trust and commitment in the financial sector in Bogota (Colombia) |
| title |
Perception of trust and commitment in the financial sector in Bogota (Colombia) |
| spellingShingle |
Perception of trust and commitment in the financial sector in Bogota (Colombia) Financial sector Ommitment Quality Relationship T~ustc |
| title_short |
Perception of trust and commitment in the financial sector in Bogota (Colombia) |
| title_full |
Perception of trust and commitment in the financial sector in Bogota (Colombia) |
| title_fullStr |
Perception of trust and commitment in the financial sector in Bogota (Colombia) |
| title_full_unstemmed |
Perception of trust and commitment in the financial sector in Bogota (Colombia) |
| title_sort |
Perception of trust and commitment in the financial sector in Bogota (Colombia) |
| dc.creator.fl_str_mv |
Zarate Arevalo, Andres Felipe Lis Gutierrez, Jenny Paola Gaitan Angulo, Mercedes Laverde Rojas, Henry Viloria Silva, Amelec Jesus |
| dc.contributor.author.spa.fl_str_mv |
Zarate Arevalo, Andres Felipe Lis Gutierrez, Jenny Paola Gaitan Angulo, Mercedes Laverde Rojas, Henry Viloria Silva, Amelec Jesus |
| dc.subject.spa.fl_str_mv |
Financial sector Ommitment Quality Relationship T~ustc |
| topic |
Financial sector Ommitment Quality Relationship T~ustc |
| description |
This study aims to determine the variables through which financial sector entities can establish retention processes and create long-term and quality relationships with Bogota's financial consumers. This was done by applying a survey to a sample of 384 people. The perception of trust and commitment of financialconsumers is between regular and non-conforming however, it was possible to establish significant variations between such perception associated with age groups, number of years linked to the financial institution, marital status, type of economic activity and the number of financial products. |
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2017 |
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2017 |
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2019-01-25T13:57:44Z |
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2019-01-25T13:57:44Z |
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Artículo de revista |
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1816949X |
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https://hdl.handle.net/11323/2236 |
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Corporación Universidad de la Costa |
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REDICUC - Repositorio CUC |
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https://repositorio.cuc.edu.co/ |
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1816949X Corporación Universidad de la Costa REDICUC - Repositorio CUC |
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| dc.language.iso.none.fl_str_mv |
eng |
| language |
eng |
| dc.relation.ispartof.spa.fl_str_mv |
10.3923/jeasci.2017.2835.2837 |
| dc.rights.spa.fl_str_mv |
Atribución – No comercial – Compartir igual |
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info:eu-repo/semantics/openAccess |
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Atribución – No comercial – Compartir igual http://purl.org/coar/access_right/c_abf2 |
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openAccess |
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Journal of Engineering and Applied Sciences |
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Corporación Universidad de la Costa |
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Zarate Arevalo, Andres FelipeLis Gutierrez, Jenny PaolaGaitan Angulo, MercedesLaverde Rojas, HenryViloria Silva, Amelec Jesus2019-01-25T13:57:44Z2019-01-25T13:57:44Z20171816949Xhttps://hdl.handle.net/11323/2236Corporación Universidad de la CostaREDICUC - Repositorio CUChttps://repositorio.cuc.edu.co/This study aims to determine the variables through which financial sector entities can establish retention processes and create long-term and quality relationships with Bogota's financial consumers. This was done by applying a survey to a sample of 384 people. The perception of trust and commitment of financialconsumers is between regular and non-conforming however, it was possible to establish significant variations between such perception associated with age groups, number of years linked to the financial institution, marital status, type of economic activity and the number of financial products.Zarate Arevalo, Andres Felipe-2e306415-7cf6-4dfc-b482-2ef90136b6e5-0Lis Gutierrez, Jenny Paola-fb3c67c5-59fb-4b76-93e9-9d0a538dd4f0-0Gaitan Angulo, Mercedes-5ac05053-9a6d-49a8-a070-02ee03393d3a-0Laverde Rojas, Henry-a63bb106-78e8-453b-bb8d-d28d758dad56-0Viloria Silva, Amelec Jesus-0000-0003-2673-6350-600engJournal of Engineering and Applied Sciences10.3923/jeasci.2017.2835.2837Atribución – No comercial – Compartir igualinfo:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Financial sectorOmmitmentQualityRelationshipT~ustcPerception of trust and commitment in the financial sector in Bogota (Colombia)Artículo de revistahttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Textinfo:eu-repo/semantics/articlehttp://purl.org/redcol/resource_type/ARTinfo:eu-repo/semantics/acceptedVersionPublicationORIGINALPerception of trust and commitment in the financial sector in Bogota (Colombia).pdfPerception of trust and commitment in the financial sector in Bogota (Colombia).pdfapplication/pdf179622https://repositorio.cuc.edu.co/bitstreams/b021bfa5-7bc6-4e24-ae1c-7e871bfb098c/download42e17bdcb8fbe19fed900623a017a850MD51LICENSElicense.txtlicense.txttext/plain; charset=utf-81748https://repositorio.cuc.edu.co/bitstreams/b3aaae05-371f-4c45-bed8-585ad66be107/download8a4605be74aa9ea9d79846c1fba20a33MD52THUMBNAILPerception of trust and commitment in the financial sector in Bogota (Colombia).pdf.jpgPerception of trust and commitment in the financial sector in Bogota (Colombia).pdf.jpgimage/jpeg33491https://repositorio.cuc.edu.co/bitstreams/7873c73d-7a7e-4e2a-bc05-d736217783ef/download4ce4ed400810ece6734111a0eaee39a9MD54TEXTPerception of trust and commitment in the financial sector in Bogota (Colombia).pdf.txtPerception of trust and commitment in the financial sector in Bogota (Colombia).pdf.txttext/plain928https://repositorio.cuc.edu.co/bitstreams/bdf9c06d-3851-4468-b5da-efedeec411da/download3850c861e21abfc8dae55362670fa452MD5511323/2236oai:repositorio.cuc.edu.co:11323/22362024-09-17 12:48:01.234open.accesshttps://repositorio.cuc.edu.coRepositorio de la Universidad de la Costa CUCrepdigital@cuc.edu.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 |