Lean Six Sigma in small and medium enterprises: a methodological approach
Six Sigma and Lean Manufacturing are quality improvement and productivity approaches which have been implemented with great success in large global companies in the field of manufacturing and services. But now researchers and experts in the field have found that small and medium enterprises (SMEs) h...
- Autores:
-
Felizzola Jiménez, Heriberto
Luna Amaya, Carmenza
- Tipo de recurso:
- Article of journal
- Fecha de publicación:
- 2014
- Institución:
- Corporación Universidad de la Costa
- Repositorio:
- REDICUC - Repositorio CUC
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.cuc.edu.co:11323/4192
- Acceso en línea:
- https://hdl.handle.net/11323/4192
https://repositorio.cuc.edu.co/
- Palabra clave:
- Lean manufacturing
Lean Six Sigma
Methodological approach
Six Sigma
SMEs
Manufactura esbelta
PYMES
Enfoque metodológico
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- openAccess
- License
- Attribution-NonCommercial-ShareAlike 4.0 International
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Lean Six Sigma in small and medium enterprises: a methodological approach |
| dc.title.translated.spa.fl_str_mv |
Lean Six Sigma en pequeñas y medianas empresas: un enfoque metodológico |
| title |
Lean Six Sigma in small and medium enterprises: a methodological approach |
| spellingShingle |
Lean Six Sigma in small and medium enterprises: a methodological approach Lean manufacturing Lean Six Sigma Methodological approach Six Sigma SMEs Manufactura esbelta PYMES Enfoque metodológico |
| title_short |
Lean Six Sigma in small and medium enterprises: a methodological approach |
| title_full |
Lean Six Sigma in small and medium enterprises: a methodological approach |
| title_fullStr |
Lean Six Sigma in small and medium enterprises: a methodological approach |
| title_full_unstemmed |
Lean Six Sigma in small and medium enterprises: a methodological approach |
| title_sort |
Lean Six Sigma in small and medium enterprises: a methodological approach |
| dc.creator.fl_str_mv |
Felizzola Jiménez, Heriberto Luna Amaya, Carmenza |
| dc.contributor.author.spa.fl_str_mv |
Felizzola Jiménez, Heriberto Luna Amaya, Carmenza |
| dc.subject.spa.fl_str_mv |
Lean manufacturing Lean Six Sigma Methodological approach Six Sigma SMEs Manufactura esbelta PYMES Enfoque metodológico |
| topic |
Lean manufacturing Lean Six Sigma Methodological approach Six Sigma SMEs Manufactura esbelta PYMES Enfoque metodológico |
| description |
Six Sigma and Lean Manufacturing are quality improvement and productivity approaches which have been implemented with great success in large global companies in the field of manufacturing and services. But now researchers and experts in the field have found that small and medium enterprises (SMEs) have difficulties in implementing such approaches. For this reason, this paper aims to develop a methodology for the implementation of an integrated approach, commonly called Lean Six Sigma (LSS), which is adapted to the needs and characteristics of SMEs. The methodology consists of four phases: the first phase establishes the key factors in which SMEs must be prepared to implement LSS, secondly the identification of improvement areas and definition of a project portfolio is set; as third phase, prioritized projects are executed, and finally, the results are evaluated. The methodology was validated in a SME dedicated to the manufacture of wooden furniture, where the execution of the first two LSS projects provided important savings in poor quality costs, reduction of product returns in addition to achieving the implementation of best practices in the process management. |
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2014 |
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2019-05-17T14:18:49Z |
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2019-05-17T14:18:49Z |
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[1] R.D. Snee. “Lean Six Sigma – getting better all the time”. International Journal of Lean Six Sigma. Vol. 1, Issue 1, pp. 9-29. March, 2010. ISSN: 2040-4166. DOI: 10.1108/20401461011033130. [2] J. Antony, A. Kumar and R. Bañuelas “World Class Applications of Six Sigma”. Butterworth-Heinemann. 2006. [3] J.A. Maneesh Kumar. “Does size matter for Six Sigma implementation?: Findings from the survey in UK SMEs”. The TQM Journal. Vol. 21, Issue 6, pp. 623-635. February, 2009. ISSN: 1754-2731. DOI: 10.1108/17542730910995882. [4] A.C. Sunil and V. Deshmukh. “Six Sigma and SMEs: a critical review of literature”. International Journal of Lean Six Sigma. Vol. 3, Issue 2, pp. 157-167. January, 2012. ISSN: 2040-4166. DOI: 10.1108/20401461211243720. [5] J. Antony, M. Kumar and C.N. Madu. “Six sigma in small- and medium-sized UK manufacturing enterprises: Some empirical observations”. International Journal of Quality & Reliability Management. Vol. 22, Issue 8, pp. 860-874. January, 2005. ISSN: 0265- 671X. DOI: 10.1108/02656710510617265. [6] M. Kumar and J. Antony. “Comparing the quality management practices in UK SMEs”. Industrial Management & Data Systems. Vol. 108, Issue 9, pp. 1153-1166. October, 2008. ISSN: 0263-5577. DOI: 10.1108/02635570810914865. [7] W. Timans, J. Antony, K. Ahaus and R. van Solingen. “Implementation of Lean Six Sigma in small- and medium-sized manufacturing enterprises in the Netherlands”. Journal of the Operational Research Society. Vol. 63, Issue 3, pp. 339-353. May, 2011. ISSN: 0160-5682. DOI: 10.1057/jors.2011.47. [8] A. Thomas, R. Barton and C. ChukeOkafor. “Applying lean six sigma in a small engineering company – a model for change”. Journal of Manufacturing Technology Management. Vol. 20, Issue 1, pp. 113-129. December, 2008. ISSN: 1741-038X. DOI: 10.1108/17410380910925433. [9] T. Andrew and R. Barton. “Using the Quick Scan Audit Methodology (QSAM) as a precursor towards successful Lean Six Sigma implementation”. International Journal of Lean Six Sigma. Vol. 2, Issue 1, pp. 41-54. March, 2011. ISSN: 2040-4166. DOI: 10.1108/20401461111119440. [10] M. Kumar, J. Antony and M.K. Tiwari. “Six Sigma implementation framework for SMEs – a roadmap to manage and sustain the change”. International Journal of Production Research. Vol. 49, Issue 18, pp. 5449-5467, September, 2011. ISSN: 0020-7543. DOI: 10.1080/00207543.2011.563836. [11] S.M. Gnanaraj, S.R. Devadasan, R. Murugesh and C.G. Sreenivasa. “Sensitisation of SMEs towards the implementation of Lean Six Sigma – an initialisation in a cylinder frames manufacturing Indian SME”. Production Planning & Control. Vol. 23, Issue 8, pp. 599- 608. August, 2012. ISSN: 0953-7287. DOI: 10.1080/09537287.2011.572091. [12] J. Folaron. “The Evolution of Six Sigma”. Six Sigma Forum Magazine. Vol. 2, Issue 4. August, 2003. [13] J. Maleyeff, E. Arnheiter and V. Venkateswaran. “The continuing evolution of lean six sigma”. The TQM Journal. Vol. 24, Issue 6, pp. 542- 555. September, 2012. ISSN: 1754-2731. DOI: 10.1108/17542731211270106. [14] M.P.J. Pepper and T.A. Spedding. “The evolution of lean Six Sigma”. International Journal of Quality & Reliability Management. Vol. 27, Issue 2, pp. 138- 155. January, 2010. ISSN: 0265-671X. DOI: 10.1108/02656711011014276. [15] T.N. Goh. “A strategic assessment of six sigma”. Quality and Reliability Engineering International. Vol. 18, Issue 5, pp. 403-410. August, 2002. ISSN: 1099-1638. DOI: 10.1002/qre.491. [16] D.C. Montgomery and W.H. Woodall. “An Overview of Six Sigma”. International Statistical Review. Vol. 76, Issue 3, pp. 329- 346. December, 2008. ISSN: 03067734. DOI: 10.1111/j.1751-5823.2008.00061.x. [17] R.G. Schroeder, K. Linderman, C. Liedtke and A.S. Choo. “Six Sigma: Definition and underlying theory”. Journal of Operations Management. Vol. 26, Issue 4, pp. 536-554. July, 2008. ISSN: 02726963. DOI: 10.1016/j. jom.2007.06.007. [18] D.T. Jones and J.P. Womack. “Lean Thinking: Cómo utilizar el pensamiento Lean para eliminar los despilfarros y crear valor en la empresa”. Grupo Planeta. 2012. [19] T. Pyzdek and P.A. Keller. “The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels”. McGraw-Hill Professional. 2009. [20] R.B. Pojasek. “Lean, six sigma, and the systems approach: Management initiatives for process improvement”. Environmental Quality Management. Vol. 13, Issue 2, pp. 85-92. December, 2003. ISSN: 1520- 6483. DOI: 10.1002/tqem.10113. [21] E.D. Arnheiter and J. Maleyeff. “The integration of lean management and Six Sigma”. The TQM Magazine. Vol. 17, Issue 1, pp. 5-18. February, 2005. ISSN: 0954-478X. DOI: 10.1108/09544780510573020. [22] J. Antony. “Six Sigma vs Lean: Some perspectives from leading academics and practitioners”. International Journal of Productivity and Performance Management. Vol. 60, Issue 2, pp. 185- 190. January, 2011. ISSN: 1741-0401. DOI: 10.1108/17410401111101494. [23] R. Andersson, H. Eriksson and H. Torstensson. “Similarities and differences between TQM, six sigma and lean”. The TQM Magazine. Vol. 18, Issue 3, pp. 282-296. January, 2006. ISSN: 0954-478X. DOI: 10.1108/09544780610660004. [24] R.D. Snee and R.W. Hoerl. “Integrating Lean and Six Sigma - a Holistic Approach”. Six Sigma Forum Magazine. Vol. 6, Issue 3, pp. 15-21. May, 2007. [25] M. Assarlind, I. Gremyr and K. Bäckman. “Multi-faceted views on a Lean Six Sigma application”. International Journal of Quality & Reliability Management. Vol. 29, Issue 1, pp. 21–30. June, 2012. ISSN: 0265-671X. DOI: 10.1108/02656711211190855. [26] R. Shah, A. Chandrasekaran and K. Linderman. “In pursuit of implementation patterns: the context of Lean and Six Sigma”. International Journal of Production Research. Vol. 46, Issue 23, pp. 6679-6699. December, 2008. ISSN: 0020-7543. DOI: 10.1080/00207540802230504. [27] A.J. Thomas and D. Webb. “Quality systems implementation in Welsh small- to mediumsized enterprises: A global comparison and a model for change”. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture. Vol. 217, Issue 4, pp. 573-579. April, 2003. ISSN: 0954- 4054. DOI: 10.1243/095440503321628251. [28] A. Thomas, R. Barton and C. ChukeOkafor. “Applying lean six sigma in a small engineering company – a model for change”. Journal of Manufacturing Technology Management. Vol. 20, Issue 1, pp. 113-129. December, 2008. ISSN: 1741-038X. DOI: 10.1108/17410380910925433. [29] S.S. Chakravorty. “Six Sigma programs: An implementation model”. International Journal of Production Economics. Vol. 119, Issue 1, pp. 1-16. May, 2009. ISSN: 0925- 5273. DOI: 10.1016/j.ijpe.2009.01.003. [30] G. Knowles, L. Whicker, J.H. Femat and F.D.C. Canales. “A conceptual model for the application of Six Sigma methodologies to supply chain improvement”. International Journal of Logistics Research and Applications. Vol. 8, Issue 1, pp. 51-65. 2005. ISSN: 1367- 5567. DOI: 10.1080/13675560500067459. [31] G. Wessel and P. Burcher. “Six sigma for small and medium-sized enterprises”. The TQM Magazine. Vol. 16, Issue 4, pp. 264- 272. January, 2004. ISSN: 0954-478X. DOI: 10.1108/09544780410541918. [32] P.S. Pande, R.P. Neuman and R.R. Cavanagh “The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance”. 1ª edición. McGraw-Hill. 2000. [33] R.B. Coronado and J. Antony. “Critical success factors for the successful implementation of six sigma projects in organisations”. The TQM Magazine. Vol. 14, Issue 2, pp. 92-99. April, 2002. ISSN: 0954-478X. DOI: 10.1108/09544780210416702. [34] A. Chakraborty and K. Chuan. “Qualitative and Quantitative Analysis of Six Sigma in Service Organizations”. In Total Quality Management and Six Sigma, T. Aized. Ed. InTech. 2012. [35] A.C. Laraia, P.E. Moody and R.W. Hall. “The Kaizen Blitz: Accelerating Breakthroughs in Productivity and Performance”. Wiley. 1999. [36] K. Linderman, R.G. Schroeder, S. Zaheer and A.S. Choo. “Six Sigma: a goal-theoretic perspective”. Vol. 21, Issue 2, pp. 193-203. March, 2003. ISSN: 0272-6963. DOI: 10.1016/S0272-6963(02)00087-6. [37] K.M. Henderson and J.R. Evans. “Successful implementation of Six Sigma: benchmarking General Electric Company”. Benchmarking: An International Journal. Vol. 7, Issue 4, pp. 260-282. October, 2000. ISSN: 1463- 5771. DOI: 10.1108/14635770010378909. [38] J. Antony and R. Banuelas. “Key ingredients for the effective implementation of Six Sigma program”. Measuring Business Excellence. Vol. 6, Issue 4, pp. 20-27. December, 2002. ISSN: 1368-3047. DOI: 10.1108/13683040210451679. [39] K.Yang. “Voice of the Customer: Capture and Analysis”. McGraw-Hill Professional. 2007. [40] S. Karthi, S.R. Devadasan and R. Murugesh. “Integration of Lean Six-Sigma with ISO 9001:2008 standard”. International Journal of Lean Six Sigma. Vol. 2, Issue 4, pp. 309- 331. November, 2011. ISSN: 2040-4166. DOI: 10.1108/20401461111189416. [41] A. Larson. “Demystifying Six Sigma: A Company-wide Approach to Continuous Improvement”. AMACOM. 2003. [42] G. Brue. “Six Sigma for Small Business”. Entrepreneur Press. 2006. [43] M.M. Fernandes, M.B. Da Silva and J.B. Turrioni. “Modelo teórico-conceitual para gestão de portfólio de projetos Seis Sigma”. Revista de Gestão e Projetos. Vol. 1 Nº 2, pp. 3-25. Mayo 2011. ISSN: 2236-0972. DOI: 10.5585/gep.v1i2.13. [44] D.C. Montgomery “Introduction to statistical quality control”. Wiley. Hoboken, NJ, USA. 2009. |
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Felizzola Jiménez, HeribertoLuna Amaya, Carmenza2019-05-17T14:18:49Z2019-05-17T14:18:49Z2014-01-1707183291https://hdl.handle.net/11323/4192Corporación Universidad de la CostaREDICUC - Repositorio CUChttps://repositorio.cuc.edu.co/Six Sigma and Lean Manufacturing are quality improvement and productivity approaches which have been implemented with great success in large global companies in the field of manufacturing and services. But now researchers and experts in the field have found that small and medium enterprises (SMEs) have difficulties in implementing such approaches. For this reason, this paper aims to develop a methodology for the implementation of an integrated approach, commonly called Lean Six Sigma (LSS), which is adapted to the needs and characteristics of SMEs. The methodology consists of four phases: the first phase establishes the key factors in which SMEs must be prepared to implement LSS, secondly the identification of improvement areas and definition of a project portfolio is set; as third phase, prioritized projects are executed, and finally, the results are evaluated. The methodology was validated in a SME dedicated to the manufacture of wooden furniture, where the execution of the first two LSS projects provided important savings in poor quality costs, reduction of product returns in addition to achieving the implementation of best practices in the process management.Six Sigma y Manufactura Esbelta son enfoques de mejora de la calidad y productividad que han sido implementados con gran éxito en grandes empresas a nivel mundial, en el ámbito de la manufactura y los servicios. Pero en la actualidad investigadores y expertos en el tema han encontrado hallazgos que evidencian dificultades en la implementación de este tipo de enfoques en pequeñas y medianas empresas (PYMES). Por esta razón, el presente artículo propone una metodología para la implementación de un enfoque integrado, comúnmente llamado Lean Six Sigma (LSS), el que se adapta a las necesidades y características de las PYMES.Felizzola Jiménez, Heriberto-3b77efb4-5e3c-4b80-84f3-5a3db28059f5-0Luna Amaya, Carmenza-b60d9f3e-a2d6-4847-a4cb-04d8b85c5919-0spaIngeniare. Revista chilena de ingenieríaAttribution-NonCommercial-ShareAlike 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-sa/4.0/info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Lean manufacturingLean Six SigmaMethodological approachSix SigmaSMEsManufactura esbeltaPYMESEnfoque metodológicoLean Six Sigma in small and medium enterprises: a methodological approachLean Six Sigma en pequeñas y medianas empresas: un enfoque metodológicoArtículo de revistahttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Textinfo:eu-repo/semantics/articlehttp://purl.org/redcol/resource_type/ARTinfo:eu-repo/semantics/acceptedVersion[1] R.D. Snee. “Lean Six Sigma – getting better all the time”. International Journal of Lean Six Sigma. Vol. 1, Issue 1, pp. 9-29. March, 2010. ISSN: 2040-4166. DOI: 10.1108/20401461011033130. [2] J. Antony, A. Kumar and R. Bañuelas “World Class Applications of Six Sigma”. Butterworth-Heinemann. 2006. [3] J.A. Maneesh Kumar. “Does size matter for Six Sigma implementation?: Findings from the survey in UK SMEs”. The TQM Journal. Vol. 21, Issue 6, pp. 623-635. February, 2009. ISSN: 1754-2731. DOI: 10.1108/17542730910995882. [4] A.C. Sunil and V. Deshmukh. “Six Sigma and SMEs: a critical review of literature”. International Journal of Lean Six Sigma. Vol. 3, Issue 2, pp. 157-167. January, 2012. ISSN: 2040-4166. DOI: 10.1108/20401461211243720. [5] J. Antony, M. Kumar and C.N. Madu. “Six sigma in small- and medium-sized UK manufacturing enterprises: Some empirical observations”. International Journal of Quality & Reliability Management. Vol. 22, Issue 8, pp. 860-874. January, 2005. ISSN: 0265- 671X. DOI: 10.1108/02656710510617265. [6] M. Kumar and J. Antony. “Comparing the quality management practices in UK SMEs”. Industrial Management & Data Systems. Vol. 108, Issue 9, pp. 1153-1166. October, 2008. ISSN: 0263-5577. DOI: 10.1108/02635570810914865. [7] W. Timans, J. Antony, K. Ahaus and R. van Solingen. “Implementation of Lean Six Sigma in small- and medium-sized manufacturing enterprises in the Netherlands”. Journal of the Operational Research Society. Vol. 63, Issue 3, pp. 339-353. May, 2011. ISSN: 0160-5682. DOI: 10.1057/jors.2011.47. [8] A. Thomas, R. Barton and C. ChukeOkafor. “Applying lean six sigma in a small engineering company – a model for change”. Journal of Manufacturing Technology Management. Vol. 20, Issue 1, pp. 113-129. December, 2008. ISSN: 1741-038X. DOI: 10.1108/17410380910925433. [9] T. Andrew and R. Barton. “Using the Quick Scan Audit Methodology (QSAM) as a precursor towards successful Lean Six Sigma implementation”. International Journal of Lean Six Sigma. Vol. 2, Issue 1, pp. 41-54. March, 2011. ISSN: 2040-4166. DOI: 10.1108/20401461111119440. [10] M. Kumar, J. Antony and M.K. Tiwari. “Six Sigma implementation framework for SMEs – a roadmap to manage and sustain the change”. International Journal of Production Research. Vol. 49, Issue 18, pp. 5449-5467, September, 2011. ISSN: 0020-7543. DOI: 10.1080/00207543.2011.563836. [11] S.M. Gnanaraj, S.R. Devadasan, R. Murugesh and C.G. Sreenivasa. “Sensitisation of SMEs towards the implementation of Lean Six Sigma – an initialisation in a cylinder frames manufacturing Indian SME”. Production Planning & Control. Vol. 23, Issue 8, pp. 599- 608. August, 2012. ISSN: 0953-7287. DOI: 10.1080/09537287.2011.572091. [12] J. Folaron. “The Evolution of Six Sigma”. Six Sigma Forum Magazine. Vol. 2, Issue 4. August, 2003. [13] J. Maleyeff, E. Arnheiter and V. Venkateswaran. “The continuing evolution of lean six sigma”. The TQM Journal. Vol. 24, Issue 6, pp. 542- 555. September, 2012. ISSN: 1754-2731. DOI: 10.1108/17542731211270106. [14] M.P.J. Pepper and T.A. Spedding. “The evolution of lean Six Sigma”. International Journal of Quality & Reliability Management. Vol. 27, Issue 2, pp. 138- 155. January, 2010. ISSN: 0265-671X. DOI: 10.1108/02656711011014276. [15] T.N. Goh. “A strategic assessment of six sigma”. Quality and Reliability Engineering International. Vol. 18, Issue 5, pp. 403-410. August, 2002. ISSN: 1099-1638. DOI: 10.1002/qre.491. [16] D.C. Montgomery and W.H. Woodall. “An Overview of Six Sigma”. International Statistical Review. Vol. 76, Issue 3, pp. 329- 346. December, 2008. ISSN: 03067734. DOI: 10.1111/j.1751-5823.2008.00061.x. [17] R.G. Schroeder, K. Linderman, C. Liedtke and A.S. Choo. “Six Sigma: Definition and underlying theory”. Journal of Operations Management. Vol. 26, Issue 4, pp. 536-554. July, 2008. ISSN: 02726963. DOI: 10.1016/j. jom.2007.06.007. [18] D.T. Jones and J.P. Womack. “Lean Thinking: Cómo utilizar el pensamiento Lean para eliminar los despilfarros y crear valor en la empresa”. Grupo Planeta. 2012. [19] T. Pyzdek and P.A. Keller. “The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels”. McGraw-Hill Professional. 2009. [20] R.B. Pojasek. “Lean, six sigma, and the systems approach: Management initiatives for process improvement”. Environmental Quality Management. Vol. 13, Issue 2, pp. 85-92. December, 2003. ISSN: 1520- 6483. DOI: 10.1002/tqem.10113. [21] E.D. Arnheiter and J. Maleyeff. “The integration of lean management and Six Sigma”. The TQM Magazine. Vol. 17, Issue 1, pp. 5-18. February, 2005. ISSN: 0954-478X. DOI: 10.1108/09544780510573020. [22] J. Antony. “Six Sigma vs Lean: Some perspectives from leading academics and practitioners”. International Journal of Productivity and Performance Management. Vol. 60, Issue 2, pp. 185- 190. January, 2011. ISSN: 1741-0401. DOI: 10.1108/17410401111101494. [23] R. Andersson, H. Eriksson and H. Torstensson. “Similarities and differences between TQM, six sigma and lean”. The TQM Magazine. Vol. 18, Issue 3, pp. 282-296. January, 2006. ISSN: 0954-478X. DOI: 10.1108/09544780610660004. [24] R.D. Snee and R.W. Hoerl. “Integrating Lean and Six Sigma - a Holistic Approach”. 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