Desarrollo de un modelo de negocio de una herramienta tecnológica en la empresa SENTECOL S.A. basada en inteligencia artificial (IA) para la óptima trasmisión de información entre instituciones prestadoras de servicio de salud y sus usuarios durante los procesos de agendamiento, confirmación y seguimiento de citas médicas

Health systems are important within any society since they are responsible for offering the necessary services so that people can prevent and treat diseases in a timely and appropriate manner. Considering the foregoing, and based on Article 100 of the Constitutional Law, everyone must have access to a quality health service, for which reason these systems have tried to update and advance to make the processes faster and more effective. reducing waiting times and optimizing customer / patient care. SENTECOL S.A.S, is a company dedicated to offering telecommunications services in the country, which has its largest contracts with Healthcare Provider Institutions, hence it tends to update itself to assume the different challenges and respond to the current regulations in force related to the provision of a quality health service. Consequently, with the foregoing, and considering in turn, that according to the IPS, a problem that afflicts the health sector and generates extra expenses are the additional costs due to the non-attendance of patients to scheduled medical appointments and the constant complaints and disagreements of users in waiting times for appointment scheduling. Thus, SENTECOL S.A. It has been at the forefront by updating itself through an innovation project that allows its clients-affiliates in the health sector to have a digital tool that facilitates assertive communication and information exchange between health care providers and their users during the processes. scheduling, confirmation and monitoring of medical appointments. In this sense, this project, which is in line with the demands of globalization and the market, contemplates the incorporation of non-traditional contact channels connected to each other, and the use of artificial intelligence to automate the scheduling, confirmation, and follow-up process. of medical appointments, allowing patients to access this information at any time, and guaranteeing health care providers a reduction in the number of no-shows for medical appointments.

• Autores: Alfaro Orozco, Zuleimy; Suarez Ramírez, Carlos
• Fecha de publicación: 2023
• Institución: Corporación Universidad de la Costa
• Repositorio: REDICUC - Repositorio CUC
• Idioma: spa
• OAI Identifier: oai:repositorio.cuc.edu.co:11323/9968
• Acceso en línea: https://hdl.handle.net/11323/9968; https://repositorio.cuc.edu.co/
• Palabra clave: Digital tool; Innovation; Assertive communication; Health; Artificial intelligence; Herramienta digital; Innovación; Comunicación asertiva; Salud; Inteligencia artificial
• Rights: openAccess
• License: Atribución-NoComercial-CompartirIgual 4.0 Internacional (CC BY-NC-SA 4.0)