Measuring the quality of management in education. Review article

The objective of this study is to perform a review and contextualize the existing definitions of educational quality from the managerial point of view. We will be presenting also the factors that have been considered to support managerial decision making within educational institutions. Relevant res...

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Autores:
Crissien Borrero, Tito José
Velásquez Rodríguez, Javier
Neira Rodado, Dionicio
Turizo Martínez, Luis Gabriel
Tipo de recurso:
Article of journal
Fecha de publicación:
2019
Institución:
Corporación Universidad de la Costa
Repositorio:
REDICUC - Repositorio CUC
Idioma:
eng
OAI Identifier:
oai:repositorio.cuc.edu.co:11323/6038
Acceso en línea:
https://hdl.handle.net/11323/6038
https://repositorio.cuc.edu.co/
Palabra clave:
Quality in education
Quality measurement
Critical quality factors
Educational institutions
Evaluation
Audits
Assessment
Quality assurance
Higher education
Students perceptions
Indicators
Criteria
Education centers
Universities
Schools
Student experiences
Education
Literature review
Education management
Review article
Rights
openAccess
License
CC0 1.0 Universal
id RCUC2_7006a9aecff60d83512aa8637f72c666
oai_identifier_str oai:repositorio.cuc.edu.co:11323/6038
network_acronym_str RCUC2
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repository_id_str
dc.title.spa.fl_str_mv Measuring the quality of management in education. Review article
title Measuring the quality of management in education. Review article
spellingShingle Measuring the quality of management in education. Review article
Quality in education
Quality measurement
Critical quality factors
Educational institutions
Evaluation
Audits
Assessment
Quality assurance
Higher education
Students perceptions
Indicators
Criteria
Education centers
Universities
Schools
Student experiences
Education
Literature review
Education management
Review article
title_short Measuring the quality of management in education. Review article
title_full Measuring the quality of management in education. Review article
title_fullStr Measuring the quality of management in education. Review article
title_full_unstemmed Measuring the quality of management in education. Review article
title_sort Measuring the quality of management in education. Review article
dc.creator.fl_str_mv Crissien Borrero, Tito José
Velásquez Rodríguez, Javier
Neira Rodado, Dionicio
Turizo Martínez, Luis Gabriel
dc.contributor.author.spa.fl_str_mv Crissien Borrero, Tito José
Velásquez Rodríguez, Javier
Neira Rodado, Dionicio
Turizo Martínez, Luis Gabriel
dc.subject.spa.fl_str_mv Quality in education
Quality measurement
Critical quality factors
Educational institutions
Evaluation
Audits
Assessment
Quality assurance
Higher education
Students perceptions
Indicators
Criteria
Education centers
Universities
Schools
Student experiences
Education
Literature review
Education management
Review article
topic Quality in education
Quality measurement
Critical quality factors
Educational institutions
Evaluation
Audits
Assessment
Quality assurance
Higher education
Students perceptions
Indicators
Criteria
Education centers
Universities
Schools
Student experiences
Education
Literature review
Education management
Review article
description The objective of this study is to perform a review and contextualize the existing definitions of educational quality from the managerial point of view. We will be presenting also the factors that have been considered to support managerial decision making within educational institutions. Relevant research related to the different models for measuring educational quality and the different factors that affect this quality are discussed. The existing methodological gap of the statistical processes, the theoretical evidences and the number of investigations in every level of education are identified. The results provide a framework for future research and can become the basis for the design and construction of multidimensional models for educational management quality measurement needs of educational institutions. The results evidence also the lack of a single criterion to build the indicators, as well as the fact that there is a strong of subjectivity in the measuring processes.
publishDate 2019
dc.date.issued.none.fl_str_mv 2019
dc.date.accessioned.none.fl_str_mv 2020-02-19T13:20:59Z
dc.date.available.none.fl_str_mv 2020-02-19T13:20:59Z
dc.type.spa.fl_str_mv Artículo de revista
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dc.identifier.uri.spa.fl_str_mv https://hdl.handle.net/11323/6038
dc.identifier.instname.spa.fl_str_mv Corporación Universidad de la Costa
dc.identifier.reponame.spa.fl_str_mv REDICUC - Repositorio CUC
dc.identifier.repourl.spa.fl_str_mv https://repositorio.cuc.edu.co/
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Corporación Universidad de la Costa
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dc.language.iso.none.fl_str_mv eng
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dc.relation.ispartof.spa.fl_str_mv https://doi.org/10.3145/epi.2019.nov.04
dc.relation.references.spa.fl_str_mv Ahmad, Syed Zamberi (2015). “Evaluating student satisfaction of quality at international branch campuses”. Assessment & evaluation in higher education, v. 40, n. 4, pp. 488-507. https://doi.org/10.1080/02602938.2014.925082
Akareem, Husain-Salilul; Hossain, Syed-Shahadat (2016). “Determinants of education quality: what makes students’ perception different?”. Open review of educational research, v. 3, n. 1, pp. 52-67. https://doi.org/10.1080/23265507.2016.1155167
Barbosa, Nanci-Rodrigues (2005). A construção de indicadores de qualidade no campo da ação cultural, pp. 18-21.
Bezpalko, Olga V.; Klishevych, Nataliia A.; Liakh, Tetiana L.; Pavliuk, Roman O. (2016). “Criteria and indicators of university education quality: The results of expert interview”. The new educational review, v. 46, n. 4, pp. 61-71. https://doi.org/10.15804/tner.2016.46.4.05
Blanco, Carolina (2011). “Evaluación de la calidad en la educación inicial: una experiencia en centros educativos urbanos”. Revista de investigación, v. 35, n. 72, pp. 33-49. http://www.redalyc.org/articulo.oa?id=376140387002
Calvo, Rafael A.; Markauskaite, Lina; Trigwell, Keith (2010). “Factors affecting students’ experiences and satisfaction about teaching quality in engineering”. Australasian journal of engineering education, v. 16, n. 2, pp. 1-24. https://doi.org/10.1080/22054952.2010.11464049
Casanova, María-Antonia (2012). “El diseño curricular como factor de calidad educativa”. Reice (Revista iberoamericana sobre calidad, eficacia y cambio en educación), v. 10, n. 4, pp. 6-20. https://revistas.uam.es/index.php/reice/article/view/2984
Castillo-Riquelme, Víctor; Escalona-Bustos, Juan (2016). “Medición de la integralidad educativa. Una aproximación desde los nuevos indicadores de calidad escolar”. Revista iberoamericana de evaluación educativa, v. 9, n. 2, pp. 149-165. https://doi.org/10.15366/riee2016.9.2.008
Cudney, Elizabeth A.; Venuthurumilli, Sri S. J.; Materla, Tejaswi; Antony, Jiju (2018). “Systematic review of Lean and Six Sigma approaches in higher education”. Total quality management and business excellence, n. 0, pp. 1-14. https://doi.org/10.1080/14783363.2017.1422977
De-la-Orden, Arturo (2009). “Evaluación y calidad: análisis de un modelo”. Estudios sobre educación, n. 16, pp. 17-36. https://www.unav.edu/publicaciones/revistas/index.php/estudios-sobre-educacion/article/view/22426
Doherty, Geoffrey D. (2008). “On quality in education”. Quality assurance in education, v. 16, n. 3, pp. 255-265. https://doi.org/10.1108/09684880810886268
Du, Guo-Feng; Zhao, Yan; Ma, Chao; Yu, Si-Ping (2010). “Study on the design of co-operative education quality evaluation indicators”. Applied mechanics and materials, v. 33, pp. 583-587. https://doi.org/10.4028/www.scientific.net/AMM.33.583
Gambhir, Victor; Wadhwa, N. C.; Grover, Sandeep (2016). “Quality concerns in technical education in India: A quantifiable quality enabled model”. Quality assurance in education, v. 24, n. 1, pp. 2-25. https://doi.org/10.1108/QAE-07-2011-0040
Hollins, Etta R. (2011). “Teacher preparation for quality teaching”. Journal of teacher education, v. 62, n. 4, pp. 395-407. https://doi.org/10.1177/0022487111409415
Icontec (2005). Norma técnica Ntc-Iso colombiana 9000 - 2005, 45. http://www.ceicmo.com/resources/documents/NTC_ISO_9000-2005.pdf
Inciarte-González, Alicia; Bozo-de-Carmona, Ana-Julia; Parra-Sandoval, María-Cristina (2012). “Reconceptualización de la calidad universitaria: un reto para América Latina”. Avaliação: Revista da avaliação da educação superior (Campinas), v. 17, n. 3, pp. 637-660. https://doi.org/10.1590/S1414-40772012000300005
Jalongo, Mary-Renck; Fennimore, Beatrice S.; Pattnaik, Jyotsna; Laverick, DeAnna M.; Brewster, Jeffrey; Mutuku, Moses (2004). “Blended perspectives: A global vision for high-quality early childhood education”. Early childhood education journal, v. 32, n. 3, pp. 143-155. https://doi.org/10.1023/B:ECEJ.0000048966.13626.be
Ko, Jang-Wan (2017). “Chapter 7 - Quality assurance system in Korean higher education”. In: The rise of quality assurance in Asian higher education, pp. 109-125. Elsevier, Chandos. https://doi.org/10.1016/B978-0-08-100553-8.00002-1
Koslowski III, Fred A. (2006). “Quality and assessment in context: a brief review”. Quality assurance in education, v. 14, n. 3, pp. 277-288. https://doi.org/10.1108/09684880610678586
Kumar, Goutam (2017). “Quality in higher education from different perspectives: a literature review”. International journal for quality research, v. 11, n. 1, pp. 17-34. https://doi.org/10.18421/IJQR11.01-02
Lim-Ratnam, Cristina (2013). “Tensions in defining quality pre-school education: the Singapore context”. Educational review, v. 65, n. 4, pp. 416-431. https://doi.org/10.1080/00131911.2012.707641
Liu, Shuiyun (2017). “Quality assurance and institutional transformation”. In: Higher education in Asia: The Chinese experience. The rise of quality assurance in Asian higher education. Springer. https://doi.org/10.1007/978-981-10-0789-7
López, Pablo (2010). “Variables asociadas a la gestión escolar como factores de calidad educativa”. Estudios pedagógicos (Valdivia), v. 36, n. 1, pp. 147-158. https://doi.org/10.4067/S0718-07052010000100008
Lupo, Toni (2013). “A fuzzy ServQual based method for reliable measurements of education quality in Italian higher education area”. Expert systems with applications, v. 40, n. 17, pp. 7096-7110. https://doi.org/10.1016/j.eswa.2013.06.045
Murillo, F. Javier; Román, Marcela (2010). “Retos en la evaluación de la calidad de la educación en América Latina”. Revista iberoamericana de educación, v. 53, pp. 97-120. https://rieoei.org/RIE/article/view/559 https://doi.org/10.35362/rie530559
Qureshi, Asma-Asrar; Mahmood, Usman; Sajid, Ali (2008). “Impact of quality of service delivery in business education”. In: 11th QMOD conf. quality management and organizational development attaining sustainability from organizational excellence to sustainable excellence; 20-22 August; Helsingborg; Sweden, pp. 117-125. http://www.ep.liu.se/ecp/033/010/ecp0803310.pdf
Sahney, Sangeeta; Banwet, Dewinder-Kumat; Karunes, Sabita (2008). “An integrated framework of indices for quality management in education: a faculty perspective”. The TQM journal, v. 20, n. 5, pp. 502-519. https://doi.org/10.1108/17542730810898467
Sahu, Anil R.; Shrivastava, Rashmi R.; Shrivastava, R. L. (2013). “Critical success factors for sustainable improvement in technical education excellence”. The TQM journal, v. 25, n. 1, pp. 62-74. https://doi.org/10.1108/17542731311286432
Shah, Mahsood (2012). “Ten years of external quality audit in Australia: Evaluating its effectiveness and success”. Assessment and evaluation in higher education, v. 37, n. 6, pp. 761-772. https://doi.org/10.1080/02602938.2011.572154
Shuang, Guan (2015). “Ideological and political education quality evaluation using fuzzy comprehensive evaluation”. In: 2015 Sixth intl conf on intelligent systems design and engineering applications (Isdea), pp. 441-444, IEEE. https://doi.org/10.1109/ISDEA.2015.116
Sverdlick, Ingrid (2012). ¿Qué hay de nuevo en evaluación educativa? Buenos Aires: Noveduc. ISBN: 978 987 538 339 5
Tiana-Ferrer, Alejandro (2006). “Evaluación de la calidad docente de la calidad de la educación: Conceptos, modelos e instrumentos”. Idea La Mancha, n. 3, pp. 54-71. https://dialnet.unirioja.es/servlet/articulo?codigo=2141452&orden=150169
Tikly, Leon (2011). “Towards a framework for researching the quality of education in low-income countries”. Comparative education, v. 47, n. 1, pp. 1-23. https://doi.org/10.1080/03050068.2011.541671
Tranfield, David; Denyer, David; Smart, Palminder (2003). “Towards a methodology for developing evidence-informed management knowledge by means of systematic review”. British journal of management, v. 14, n. 3, pp. 207-222. https://doi.org/10.1111/1467-8551.00375
Tsinidou, Maria; Gerogiannis, Vassilis; Fitsilis, Panos (2010). “Evaluation of the factors that determine quality in higher education: an empirical study”. Quality assurance in education, v. 18, n. 3, pp. 227-244. https://doi.org/10.1108/09684881011058669
Udouj, Gary; Grover, Kenda; Belcher, Greg; Kacirek, Kit (2017). “An investigation of perceptions of programme quality support of adult basic education programmes”. Evaluation and program planning, v. 61, pp. 106-112. https://doi.org/10.1016/j.evalprogplan.2016.11.015
UNDP (2017). Objetivos de desarrollo sostenible. Objetivo 4: Educación de calidad. http://www.undp.org/content/undp/es/home/sustainable-development-goals/goal-4-quality-education.html
Unesco (2017a). 6 out of 10 children and adolescents are not learning a minimum in reading and math. http://uis.unesco.org/en/news/6-out-10-children-and-adolescents-are-not-learning-minimum-reading-and-math
Unesco (2017b). Educación para el siglo XXI. https://es.unesco.org/themes/education-21st-century
Viswanadhan, K. G. (2007). “Teachers’ outlook on improvement of quality of engineering education in India”. WSEAS transactions on advances in engineering education, v. 4, n. 8. https://pdfs.semanticscholar.org/3d96/3adfd97aea62e5ad52c955cae3a8d66c9d3f.pdf
Volosovets, Tatiana; Kirillov, Ivan; Buyanov, Alexander (2017). “Evaluating the quality of preschool education in Russia”. Procedia - Social and behavioral sciences, v. 237, pp. 1299-1303. https://doi.org/10.1016/j.sbspro.2017.02.213
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spelling Crissien Borrero, Tito JoséVelásquez Rodríguez, JavierNeira Rodado, DionicioTurizo Martínez, Luis Gabriel2020-02-19T13:20:59Z2020-02-19T13:20:59Z20191699-24071386-6710https://hdl.handle.net/11323/6038Corporación Universidad de la CostaREDICUC - Repositorio CUChttps://repositorio.cuc.edu.co/The objective of this study is to perform a review and contextualize the existing definitions of educational quality from the managerial point of view. We will be presenting also the factors that have been considered to support managerial decision making within educational institutions. Relevant research related to the different models for measuring educational quality and the different factors that affect this quality are discussed. The existing methodological gap of the statistical processes, the theoretical evidences and the number of investigations in every level of education are identified. The results provide a framework for future research and can become the basis for the design and construction of multidimensional models for educational management quality measurement needs of educational institutions. The results evidence also the lack of a single criterion to build the indicators, as well as the fact that there is a strong of subjectivity in the measuring processes.Crissien Borrero, Tito José-will be generated-orcid-0000-0002-7459-7941-600Velásquez Rodríguez, Javier-will be generated-orcid-0000-0002-8257-6016-600Neira Rodado, Dionicio-will be generated-orcid-0000-0003-0837-7083-600Turizo Martínez, Luis Gabriel-will be generated-orcid-0000-0002-0830-7766-600engProfesional de la Informaciónhttps://doi.org/10.3145/epi.2019.nov.04Ahmad, Syed Zamberi (2015). “Evaluating student satisfaction of quality at international branch campuses”. Assessment & evaluation in higher education, v. 40, n. 4, pp. 488-507. https://doi.org/10.1080/02602938.2014.925082Akareem, Husain-Salilul; Hossain, Syed-Shahadat (2016). “Determinants of education quality: what makes students’ perception different?”. Open review of educational research, v. 3, n. 1, pp. 52-67. https://doi.org/10.1080/23265507.2016.1155167Barbosa, Nanci-Rodrigues (2005). A construção de indicadores de qualidade no campo da ação cultural, pp. 18-21.Bezpalko, Olga V.; Klishevych, Nataliia A.; Liakh, Tetiana L.; Pavliuk, Roman O. (2016). “Criteria and indicators of university education quality: The results of expert interview”. The new educational review, v. 46, n. 4, pp. 61-71. https://doi.org/10.15804/tner.2016.46.4.05Blanco, Carolina (2011). “Evaluación de la calidad en la educación inicial: una experiencia en centros educativos urbanos”. Revista de investigación, v. 35, n. 72, pp. 33-49. http://www.redalyc.org/articulo.oa?id=376140387002Calvo, Rafael A.; Markauskaite, Lina; Trigwell, Keith (2010). “Factors affecting students’ experiences and satisfaction about teaching quality in engineering”. Australasian journal of engineering education, v. 16, n. 2, pp. 1-24. https://doi.org/10.1080/22054952.2010.11464049Casanova, María-Antonia (2012). “El diseño curricular como factor de calidad educativa”. Reice (Revista iberoamericana sobre calidad, eficacia y cambio en educación), v. 10, n. 4, pp. 6-20. https://revistas.uam.es/index.php/reice/article/view/2984Castillo-Riquelme, Víctor; Escalona-Bustos, Juan (2016). “Medición de la integralidad educativa. Una aproximación desde los nuevos indicadores de calidad escolar”. Revista iberoamericana de evaluación educativa, v. 9, n. 2, pp. 149-165. https://doi.org/10.15366/riee2016.9.2.008Cudney, Elizabeth A.; Venuthurumilli, Sri S. J.; Materla, Tejaswi; Antony, Jiju (2018). “Systematic review of Lean and Six Sigma approaches in higher education”. Total quality management and business excellence, n. 0, pp. 1-14. https://doi.org/10.1080/14783363.2017.1422977De-la-Orden, Arturo (2009). “Evaluación y calidad: análisis de un modelo”. Estudios sobre educación, n. 16, pp. 17-36. https://www.unav.edu/publicaciones/revistas/index.php/estudios-sobre-educacion/article/view/22426Doherty, Geoffrey D. (2008). “On quality in education”. Quality assurance in education, v. 16, n. 3, pp. 255-265. https://doi.org/10.1108/09684880810886268Du, Guo-Feng; Zhao, Yan; Ma, Chao; Yu, Si-Ping (2010). “Study on the design of co-operative education quality evaluation indicators”. Applied mechanics and materials, v. 33, pp. 583-587. https://doi.org/10.4028/www.scientific.net/AMM.33.583Gambhir, Victor; Wadhwa, N. C.; Grover, Sandeep (2016). “Quality concerns in technical education in India: A quantifiable quality enabled model”. Quality assurance in education, v. 24, n. 1, pp. 2-25. https://doi.org/10.1108/QAE-07-2011-0040Hollins, Etta R. (2011). “Teacher preparation for quality teaching”. Journal of teacher education, v. 62, n. 4, pp. 395-407. https://doi.org/10.1177/0022487111409415Icontec (2005). Norma técnica Ntc-Iso colombiana 9000 - 2005, 45. http://www.ceicmo.com/resources/documents/NTC_ISO_9000-2005.pdfInciarte-González, Alicia; Bozo-de-Carmona, Ana-Julia; Parra-Sandoval, María-Cristina (2012). “Reconceptualización de la calidad universitaria: un reto para América Latina”. Avaliação: Revista da avaliação da educação superior (Campinas), v. 17, n. 3, pp. 637-660. https://doi.org/10.1590/S1414-40772012000300005Jalongo, Mary-Renck; Fennimore, Beatrice S.; Pattnaik, Jyotsna; Laverick, DeAnna M.; Brewster, Jeffrey; Mutuku, Moses (2004). “Blended perspectives: A global vision for high-quality early childhood education”. Early childhood education journal, v. 32, n. 3, pp. 143-155. https://doi.org/10.1023/B:ECEJ.0000048966.13626.beKo, Jang-Wan (2017). “Chapter 7 - Quality assurance system in Korean higher education”. In: The rise of quality assurance in Asian higher education, pp. 109-125. Elsevier, Chandos. https://doi.org/10.1016/B978-0-08-100553-8.00002-1Koslowski III, Fred A. (2006). “Quality and assessment in context: a brief review”. Quality assurance in education, v. 14, n. 3, pp. 277-288. https://doi.org/10.1108/09684880610678586Kumar, Goutam (2017). “Quality in higher education from different perspectives: a literature review”. International journal for quality research, v. 11, n. 1, pp. 17-34. https://doi.org/10.18421/IJQR11.01-02Lim-Ratnam, Cristina (2013). “Tensions in defining quality pre-school education: the Singapore context”. Educational review, v. 65, n. 4, pp. 416-431. https://doi.org/10.1080/00131911.2012.707641Liu, Shuiyun (2017). “Quality assurance and institutional transformation”. In: Higher education in Asia: The Chinese experience. The rise of quality assurance in Asian higher education. Springer. https://doi.org/10.1007/978-981-10-0789-7López, Pablo (2010). “Variables asociadas a la gestión escolar como factores de calidad educativa”. Estudios pedagógicos (Valdivia), v. 36, n. 1, pp. 147-158. https://doi.org/10.4067/S0718-07052010000100008Lupo, Toni (2013). “A fuzzy ServQual based method for reliable measurements of education quality in Italian higher education area”. Expert systems with applications, v. 40, n. 17, pp. 7096-7110. https://doi.org/10.1016/j.eswa.2013.06.045Murillo, F. Javier; Román, Marcela (2010). “Retos en la evaluación de la calidad de la educación en América Latina”. Revista iberoamericana de educación, v. 53, pp. 97-120. https://rieoei.org/RIE/article/view/559 https://doi.org/10.35362/rie530559Qureshi, Asma-Asrar; Mahmood, Usman; Sajid, Ali (2008). “Impact of quality of service delivery in business education”. In: 11th QMOD conf. quality management and organizational development attaining sustainability from organizational excellence to sustainable excellence; 20-22 August; Helsingborg; Sweden, pp. 117-125. http://www.ep.liu.se/ecp/033/010/ecp0803310.pdfSahney, Sangeeta; Banwet, Dewinder-Kumat; Karunes, Sabita (2008). “An integrated framework of indices for quality management in education: a faculty perspective”. The TQM journal, v. 20, n. 5, pp. 502-519. https://doi.org/10.1108/17542730810898467Sahu, Anil R.; Shrivastava, Rashmi R.; Shrivastava, R. L. (2013). “Critical success factors for sustainable improvement in technical education excellence”. 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Procedia - Social and behavioral sciences, v. 237, pp. 1299-1303. https://doi.org/10.1016/j.sbspro.2017.02.213CC0 1.0 Universalhttp://creativecommons.org/publicdomain/zero/1.0/info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Quality in educationQuality measurementCritical quality factorsEducational institutionsEvaluationAuditsAssessmentQuality assuranceHigher educationStudents perceptionsIndicatorsCriteriaEducation centersUniversitiesSchoolsStudent experiencesEducationLiterature reviewEducation managementReview articleMeasuring the quality of management in education. 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