Diseño de un sistema de gestión de calidad en la IPS Hospice Cuidados SAS, basado en la Norma Técnica Colombiana ISO 9001:2008

The general intention of this investigation is to design a system of management of the quality that bases on the requirements of the ISO norm 9001: 2008, for the IPS Hospice Cuidados SAS. Sustained in the theoretical expositions of. Hernández (2010), Rodríguez (2010), visible congress (2010), Vargas (2004), Deming (1989), Palella (2010), Martínez (2008), Ferryman (2007), Crosby (1961), Reyes (2010), Kotter (2000), Spedding (1979), Koontz (2007), Koontz (2004), between others for the variables of management of the quality and administrative processes. It is a descriptive, documentary investigation and of field with transverse design. The compilation of information fulfilled in a list of checkup based on the ISO norm 9001: 2008 which corresponds to an analysis of the current situation of the company where the processes and current procedures are identified, allowing to know the principal non-conformities, this way to realize a plan of constant improvement for the company. The information was gathered by means of a list of checkup of agreement to the ISO norm 9001: 2008, the quantity was tabulated of it expires, does not expire and expires partially of every numeral of the norm throwing the percentages of fulfillment and I do not complete of the same one. Then I develop the documentation according to the requirements of the ISO norm 9001:2008 and one proceeds to the production of the manual of the quality, normative procedures, hoping that these it facilitates a future implementation of the SGC designed for the company.

• Autores: Ochoa Bohórquez, Irmis Leonora
• Tipo de recurso: Trabajo de grado de pregrado
• Fecha de publicación: 2015
• Institución: Corporación Universidad de la Costa
• Repositorio: REDICUC - Repositorio CUC
• Idioma: spa
• OAI Identifier: oai:repositorio.cuc.edu.co:11323/391
• Acceso en línea: https://hdl.handle.net/11323/391; https://repositorio.cuc.edu.co/
• Palabra clave: Sistema de Gestión de la calidad; Procesos administrativos; Quality management system; Administrative processes
• Rights: openAccess
• License: Atribución – No comercial – Compartir igual