Diagnostic tool for radical improvement in business processes
The present work presents a diagnostic tool applicable in any business sector; it works as a support to managers for decision-making towards the need for a radical improvement of processes. A literary review was conducted to collect case studies in order to identify the problems it addresses and the...
- Autores:
-
Sanchez-Comas, Andres
Vasquez Osorio, L E
Pérez-Vargas, M
Caicedo-García, M
Neira Rodado, Dionicio
Troncoso Palacio, Alexander
- Tipo de recurso:
- Article of journal
- Fecha de publicación:
- 2020
- Institución:
- Corporación Universidad de la Costa
- Repositorio:
- REDICUC - Repositorio CUC
- Idioma:
- eng
- OAI Identifier:
- oai:repositorio.cuc.edu.co:11323/7121
- Acceso en línea:
- https://hdl.handle.net/11323/7121
https://repositorio.cuc.edu.co/
- Palabra clave:
- Tools
Diagnostic
Business processes
- Rights
- openAccess
- License
- CC0 1.0 Universal
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Diagnostic tool for radical improvement in business processes |
| title |
Diagnostic tool for radical improvement in business processes |
| spellingShingle |
Diagnostic tool for radical improvement in business processes Tools Diagnostic Business processes |
| title_short |
Diagnostic tool for radical improvement in business processes |
| title_full |
Diagnostic tool for radical improvement in business processes |
| title_fullStr |
Diagnostic tool for radical improvement in business processes |
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Diagnostic tool for radical improvement in business processes |
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Diagnostic tool for radical improvement in business processes |
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Sanchez-Comas, Andres Vasquez Osorio, L E Pérez-Vargas, M Caicedo-García, M Neira Rodado, Dionicio Troncoso Palacio, Alexander |
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Sanchez-Comas, Andres Vasquez Osorio, L E Pérez-Vargas, M Caicedo-García, M Neira Rodado, Dionicio Troncoso Palacio, Alexander |
| dc.subject.spa.fl_str_mv |
Tools Diagnostic Business processes |
| topic |
Tools Diagnostic Business processes |
| description |
The present work presents a diagnostic tool applicable in any business sector; it works as a support to managers for decision-making towards the need for a radical improvement of processes. A literary review was conducted to collect case studies in order to identify the problems it addresses and the impacts generated by the process of reengineering application in organizations. Through conceptual modeling and synthesization, some diagnostic questions were formulated related to the problems that reengineering has addressed in the literature, and an evaluation model was built that allows organizations to identify what type of problem the organization has, its processes or departments, which should be approached from a radical improvement approach. Finally a diagnostic tool with an evaluation method was formulated, to recommend initiate process improvement either organization, departments o process, formulated fully integrable with PDCA cycle and evaluation or monitoring phases for systems like business activity monitoring based on IT systems, relevant in today's contexts when most of the nowadays organization are technology-based, and progressive improvements do not become a pragmatic and agile alternative in the business context. |
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2020 |
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2020-09-23T15:27:19Z |
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2020-09-23T15:27:19Z |
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2020 |
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Artículo de revista |
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https://hdl.handle.net/11323/7121 |
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doi:10.1088/1757-899X/844/1/012052 |
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Corporación Universidad de la Costa |
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eng |
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[1] Alvarado F 2018 Interviewee, BPM: metodologías para lograr un cambio radical en los procesos. [Entrevista]. 04 09 2018. [2] Johnson M E, Cramer and Cross Aimin R L Sources of Fidelity in Purposive Organizational Change: Lessons from a Re‐engineering Case ( Journal of Management Studies, vol. 40, nº 7) pp. 1837-1870, 2003. [3] Suárez-Barraza M and Ramis-Pujol J 2008 Aplicación y Evolución de la Mejora Continua de Procesos en la Administración Pública ( Journal of Globalization, Competitiveness & Governability, vol. 2, nº 1) pp. 74-86, 2008. [4] Villasmil Molero M and Crissien Borrero T 2015 Cambio de paradigma en la gestión universitaria basado en la teoría y praxis de la reingeniería, (Journal Económicas CUC, vol. 36, nº 1) pp. 245-274, 2015. [5] Sánchez-Comas A 2018 QoProcess: framework para el mejoramiento de procesos durante la implementación y certificación de sistemas de gestión de calidad, Barranquilla: Universidad de la Costa [6] Sanchez-Comas A, Neira-Rodado D and Cabello-Eras J J 2016 Marcos aplicados a la gestión de calidad - Una revisión sistemática de la literatura (Journal Espacios vol 37) pp. 17-34. [7] Caicedo Garcia M and Pérez Vargas M 2018 Marco para la aplicación de mejoras radicales en los procesos durante la implementación y certificación de sistemas de gestión de la calidad, (Barranquilla: Universidad de la Costa). [8] Bancoldex, 2016 10 tips para mejorar la productividad de su empresa (Revista Dinero) [9] ISOTools 2017 www.isotools.com.co. [En línea]. Available: https://www.isotools.com.co/3- estrategias-para-lograr-la-excelencia-de-los-procesos-empresariales-de-hse. [Último acceso: 20 07 2019]. [10] Bounds G and Hewitt F 1995 Xerox: Envisioning a corporate transformation (Journal Review of Financial economics, vol. 4, nº 1) pp. 3-17 [11] Moreno-Garcia R R and Parra-Bofill S 2017 Methodology for the reengineering of processes. Validation in the company Cereals Santiago (Ingeniería Industrial, vol. 38, nº 2) pp. 130-142 [12] Paliwal S, Seth D, Yadav D, Yadav R and Paliwal S 2011 Development of a robust QSAR model to predict the affinity of pyrrolidine analogs for dipeptidyl peptidase IV (Journal of Enzyme Inhibition and Medicinal Chemistry, vol. 26, nº 1) pp. 129-140 [13] Yong L, and W. Jian-ping W 2007 The Optimization Design of Measure & Payment Process in Construction by Using the Business Process Reengineering Technolog (International Conference on Management Science and Engineering) [14] Moreno-Garcia R and Parra-Perez K 2012 La reingenieria de procesos una herramienta en la gestion de negocios: Caso Cereales Santiago (Ciencia en su PC N° 4) pp. 85-98 [15] Gómez-Palacios J and Noriega-Zambrano P 2018 Reingeniería de Procesos Operativos y Administrativos en el Area Soporte de Ventas de Unidades Nuevas de un Concesionario Automotriz (http://www.dspace.espol.edu.ec/xmlui/handle/123456789/42369 GuayaquilEcuador) [16] Troncoso-Palacio A, Neira-Rodado D, Ortíz-Barrios M, Jiménez-Delgado G, Hernández-Palma H 2018 Using Discrete-Event-Simulation for Improving Operational Efficiency in Laboratories: A Case Study in Pharmaceutical Industry. (Shangai China Advances in Swarm Intelligence. ICSI 2018. Lecture Notes in Computer Science, vol 10942. Springer, Cham) pp. 440-451 [17] V. Acosta Carpio, Una metodologia de redise;o de procesos de negocios basada en la teoria de la reestructuraci[on de las organizaciones, Santiago: Facultad Econom[ia y Negocios Universidad de chile, 2017. [18] J. Osorio Acosta J and Paredes Alonso E 2001 Reingeniería de procesos en los hospitales públicos: ¿reinventando la rueda? (Revista española de salud pública, vol. 75, nº 3) pp. 193-206 [19] Conde Paucar I O and Luján Campo L A 1998 Reingeniería de procesos corporativos para una compañía de seguros [20] Coley T 1994 Learning to Change in SmithKline Beecham (Business Change & re-engineering, vol. 1, nº 4) pp. 10-19 [21] M. Sadiq Sohail M, Daud S and Rajadurai J 2006 Restructuring a higher education institution: A case study from a developing country (International Journal of Educational Management, vol. 20, nº 4) pp. 279-290 [22] Choi C J 1995 Samsung: Re-engineering Korean style (Long Range Planning, vol. 28, nº 4) pp. 6-7, 74-80 [23] Hill F M 2010 Total quality management and business process re-engineering: A study of incremental and radical approaches to change management at BTNI (Total Quality Management, vol. 10, nº 1) pp. 37-45 [24] Rotab Khan M 2000 Business process reengineering of an air cargo handling process (International Journal of Production Economics, vol. 63, nº 1) pp. 99-108 [25] Rio Belver R M and Contreras Romeral M T 2009 Re-Ingeniería en el proceso de gestión de reclamaciones: aplicación al sector aeronaútico (DYNA, vol. 84, nº 6) pp. 485-492 [26] De-La Hoz-Hernandez J, Troncoso Palacio A and De-La-Hoz-Franco E 2019 Implementation of the Eclipse Process Framework Composer Tool for the Documentation of Quality Management Systems: A Case Applied in Healthcare Services (Lecture Notes in Computer Science, vol. 11656) pp. 200-210 |
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Sanchez-Comas, AndresVasquez Osorio, L EPérez-Vargas, MCaicedo-García, MNeira Rodado, DionicioTroncoso Palacio, Alexander2020-09-23T15:27:19Z2020-09-23T15:27:19Z20201757-89811757-899Xhttps://hdl.handle.net/11323/7121doi:10.1088/1757-899X/844/1/012052Corporación Universidad de la CostaREDICUC - Repositorio CUChttps://repositorio.cuc.edu.co/The present work presents a diagnostic tool applicable in any business sector; it works as a support to managers for decision-making towards the need for a radical improvement of processes. A literary review was conducted to collect case studies in order to identify the problems it addresses and the impacts generated by the process of reengineering application in organizations. Through conceptual modeling and synthesization, some diagnostic questions were formulated related to the problems that reengineering has addressed in the literature, and an evaluation model was built that allows organizations to identify what type of problem the organization has, its processes or departments, which should be approached from a radical improvement approach. Finally a diagnostic tool with an evaluation method was formulated, to recommend initiate process improvement either organization, departments o process, formulated fully integrable with PDCA cycle and evaluation or monitoring phases for systems like business activity monitoring based on IT systems, relevant in today's contexts when most of the nowadays organization are technology-based, and progressive improvements do not become a pragmatic and agile alternative in the business context.Sanchez-Comas, Andres-will be generated-orcid-0000-0002-4280-8070-600Vasquez Osorio, L EPérez-Vargas, MCaicedo-García, MNeira Rodado, Dionicio-will be generated-orcid-0000-0003-0837-7083-600Troncoso Palacio, Alexander Humberto-will be generated-orcid-0000-0001-6034-695X-600engCorporación Universidad de la CostaCC0 1.0 Universalhttp://creativecommons.org/publicdomain/zero/1.0/info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2IOP Conference Series: Materials Science and EngineeringToolsDiagnosticBusiness processesDiagnostic tool for radical improvement in business processesArtículo de revistahttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Textinfo:eu-repo/semantics/articlehttp://purl.org/redcol/resource_type/ARTinfo:eu-repo/semantics/acceptedVersion[1] Alvarado F 2018 Interviewee, BPM: metodologías para lograr un cambio radical en los procesos. [Entrevista]. 04 09 2018.[2] Johnson M E, Cramer and Cross Aimin R L Sources of Fidelity in Purposive Organizational Change: Lessons from a Re‐engineering Case ( Journal of Management Studies, vol. 40, nº 7) pp. 1837-1870, 2003.[3] Suárez-Barraza M and Ramis-Pujol J 2008 Aplicación y Evolución de la Mejora Continua de Procesos en la Administración Pública ( Journal of Globalization, Competitiveness & Governability, vol. 2, nº 1) pp. 74-86, 2008.[4] Villasmil Molero M and Crissien Borrero T 2015 Cambio de paradigma en la gestión universitaria basado en la teoría y praxis de la reingeniería, (Journal Económicas CUC, vol. 36, nº 1) pp. 245-274, 2015.[5] Sánchez-Comas A 2018 QoProcess: framework para el mejoramiento de procesos durante la implementación y certificación de sistemas de gestión de calidad, Barranquilla: Universidad de la Costa[6] Sanchez-Comas A, Neira-Rodado D and Cabello-Eras J J 2016 Marcos aplicados a la gestión de calidad - Una revisión sistemática de la literatura (Journal Espacios vol 37) pp. 17-34.[7] Caicedo Garcia M and Pérez Vargas M 2018 Marco para la aplicación de mejoras radicales en los procesos durante la implementación y certificación de sistemas de gestión de la calidad, (Barranquilla: Universidad de la Costa).[8] Bancoldex, 2016 10 tips para mejorar la productividad de su empresa (Revista Dinero)[9] ISOTools 2017 www.isotools.com.co. [En línea]. Available: https://www.isotools.com.co/3- estrategias-para-lograr-la-excelencia-de-los-procesos-empresariales-de-hse. [Último acceso: 20 07 2019].[10] Bounds G and Hewitt F 1995 Xerox: Envisioning a corporate transformation (Journal Review of Financial economics, vol. 4, nº 1) pp. 3-17[11] Moreno-Garcia R R and Parra-Bofill S 2017 Methodology for the reengineering of processes. Validation in the company Cereals Santiago (Ingeniería Industrial, vol. 38, nº 2) pp. 130-142[12] Paliwal S, Seth D, Yadav D, Yadav R and Paliwal S 2011 Development of a robust QSAR model to predict the affinity of pyrrolidine analogs for dipeptidyl peptidase IV (Journal of Enzyme Inhibition and Medicinal Chemistry, vol. 26, nº 1) pp. 129-140[13] Yong L, and W. Jian-ping W 2007 The Optimization Design of Measure & Payment Process in Construction by Using the Business Process Reengineering Technolog (International Conference on Management Science and Engineering)[14] Moreno-Garcia R and Parra-Perez K 2012 La reingenieria de procesos una herramienta en la gestion de negocios: Caso Cereales Santiago (Ciencia en su PC N° 4) pp. 85-98[15] Gómez-Palacios J and Noriega-Zambrano P 2018 Reingeniería de Procesos Operativos y Administrativos en el Area Soporte de Ventas de Unidades Nuevas de un Concesionario Automotriz (http://www.dspace.espol.edu.ec/xmlui/handle/123456789/42369 GuayaquilEcuador)[16] Troncoso-Palacio A, Neira-Rodado D, Ortíz-Barrios M, Jiménez-Delgado G, Hernández-Palma H 2018 Using Discrete-Event-Simulation for Improving Operational Efficiency in Laboratories: A Case Study in Pharmaceutical Industry. (Shangai China Advances in Swarm Intelligence. ICSI 2018. Lecture Notes in Computer Science, vol 10942. Springer, Cham) pp. 440-451[17] V. Acosta Carpio, Una metodologia de redise;o de procesos de negocios basada en la teoria de la reestructuraci[on de las organizaciones, Santiago: Facultad Econom[ia y Negocios Universidad de chile, 2017.[18] J. Osorio Acosta J and Paredes Alonso E 2001 Reingeniería de procesos en los hospitales públicos: ¿reinventando la rueda? (Revista española de salud pública, vol. 75, nº 3) pp. 193-206[19] Conde Paucar I O and Luján Campo L A 1998 Reingeniería de procesos corporativos para una compañía de seguros[20] Coley T 1994 Learning to Change in SmithKline Beecham (Business Change & re-engineering, vol. 1, nº 4) pp. 10-19[21] M. Sadiq Sohail M, Daud S and Rajadurai J 2006 Restructuring a higher education institution: A case study from a developing country (International Journal of Educational Management, vol. 20, nº 4) pp. 279-290[22] Choi C J 1995 Samsung: Re-engineering Korean style (Long Range Planning, vol. 28, nº 4) pp. 6-7, 74-80[23] Hill F M 2010 Total quality management and business process re-engineering: A study of incremental and radical approaches to change management at BTNI (Total Quality Management, vol. 10, nº 1) pp. 37-45[24] Rotab Khan M 2000 Business process reengineering of an air cargo handling process (International Journal of Production Economics, vol. 63, nº 1) pp. 99-108[25] Rio Belver R M and Contreras Romeral M T 2009 Re-Ingeniería en el proceso de gestión de reclamaciones: aplicación al sector aeronaútico (DYNA, vol. 84, nº 6) pp. 485-492[26] De-La Hoz-Hernandez J, Troncoso Palacio A and De-La-Hoz-Franco E 2019 Implementation of the Eclipse Process Framework Composer Tool for the 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