A contrast between dematel-anp and anp methods for six sigma project selection: a case study in healthcare industry
The project selection process is a crucial step for healthcare organizations at the moment of implementing six sigma programs in both administrative and caring processes. However, six-sigma project selection is often defined as a decision making process with interaction and feedback between criteria...
- Autores:
-
Ortiz Barrios, Miguel Angel
Felizzola Jiménez, Heriberto
Isaza, Santiago Nieto
- Tipo de recurso:
- Article of journal
- Fecha de publicación:
- 2015
- Institución:
- Corporación Universidad de la Costa
- Repositorio:
- REDICUC - Repositorio CUC
- Idioma:
- eng
- OAI Identifier:
- oai:repositorio.cuc.edu.co:11323/735
- Acceso en línea:
- http://hdl.handle.net/11323/735
https://repositorio.cuc.edu.co/
- Palabra clave:
- Rights
- openAccess
- License
- Atribución – No comercial – Compartir igual
| Summary: | The project selection process is a crucial step for healthcare organizations at the moment of implementing six sigma programs in both administrative and caring processes. However, six-sigma project selection is often defined as a decision making process with interaction and feedback between criteria; so that it is necessary to explore different methods to help healthcare companies to determine the Six-sigma projects that provide the maximum benefits. This paper describes the application of both ANP (Analytic Network process) and DEMATEL (Decision Making trial and evaluation laboratory)-ANP in a public medical centre to establish the most suitable six sigma project and finally, these methods were compared to evaluate their performance in the decision making process. |
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