Plan de transición del sistema de gestión de calidad basado en la norma NTC ISO 9001:2008 a NTC ISO 9001:20185 en una empresa de fabricación de vehículos para la zona franca industrial
The study carried out is of a qualitative nature, in which a diagnosis of the state of the company was developed, prior to the transition of the quality management system in its NTC ISO 9001: 2015 version. Based on the diagnosis, the state of compliance of the company's management system regard...
- Autores:
- Tipo de recurso:
- Fecha de publicación:
- 2018
- Institución:
- Universidad de América
- Repositorio:
- Lumieres
- Idioma:
- spa
- OAI Identifier:
- oai:repository.uamerica.edu.co:20.500.11839/6981
- Acceso en línea:
- https://hdl.handle.net/20.500.11839/6981
- Palabra clave:
- Gestión de la calidad
Mejora continua
Satisfacción del cliente
Continuous improvement
Customer satisfaction
Quality management
Tesis y disertaciones académicas
- Rights
- License
- Atribución – No comercial
| Summary: | The study carried out is of a qualitative nature, in which a diagnosis of the state of the company was developed, prior to the transition of the quality management system in its NTC ISO 9001: 2015 version. Based on the diagnosis, the state of compliance of the company's management system regarding the standard in its 2015 version was evaluated by means of a checklist provided by the ICONTEC, this list allowed to find opportunities for improvement, which were reflected in a plan of activities, later strategies were established to achieve the satisfactory transition of the norm in the organization, which would allow compliance with the requirements of the standard. |
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