Linking Emotional Dissonance and Service Climate to Well-Being at Work: A Cross- Level Analysis

In this study, emotional dissonance and service climate are related to well-being at work through two independent corridors. To consider emotional dissonance and service climate, we designed a cross-level model where multilevel predictors (individual emotional dissonance and work-unit service climat...

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Autores:
Tipo de recurso:
article
Fecha de publicación:
2014
Institución:
Pontificia Universidad Javeriana
Repositorio:
Repositorio Universidad Javeriana
Idioma:
spa
OAI Identifier:
oai:repository.javeriana.edu.co:10554/33148
Acceso en línea:
http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/2445
http://hdl.handle.net/10554/33148
Palabra clave:
Burnout; clima de servicio; disonancia emocional; engagement
Burnout; emotional dissonance; engagement; service climate
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openAccess
License
Atribución-NoComercial-SinDerivadas 4.0 Internacional
id JAVERIANA_e7add117125e84c3c3e02141a0613436
oai_identifier_str oai:repository.javeriana.edu.co:10554/33148
network_acronym_str JAVERIANA
network_name_str Repositorio Universidad Javeriana
repository_id_str
spelling Linking Emotional Dissonance and Service Climate to Well-Being at Work: A Cross- Level AnalysisRelaciones de la disonancia emocional y del clima de servicio con el bienestar en el trabajo: un estudio multinivelCarrasco, Hugo; Profesora titular de UniversidadMartínez-Tur, Vicente; IDOCAL, University of Valencia, SpainPeiró, Jose María; IDOCAL, University of Valencia, Spain Instituto Valenciano de Investigaciones Económicas (IVIE), SpainMoliner, Carolina; IDOCAL, University of Valencia, SpainRamis, Carmen; Universidad de las Islas BalearesBurnout; clima de servicio; disonancia emocional; engagementBurnout; emotional dissonance; engagement; service climateIn this study, emotional dissonance and service climate are related to well-being at work through two independent corridors. To consider emotional dissonance and service climate, we designed a cross-level model where multilevel predictors (individual emotional dissonance and work-unit service climate) were related to individual levels of burnout and engagement. Using a sample of 512 employees working in 152 work-units, we confirmed the existence of a model where service climate is significantly related to burnout and engagement, beyond the role of emotional dissonance. The research concludes with a discussion of these results and future implications.Este trabajo analiza las relaciones entre disonancia emocional y clima de servicio con bienestar en el trabajo, en dos vías. Se realizó un diseño transnivel en el que se analizan variables en diferentes niveles (disonancia emocional individual y clima de servicio work-unit), como predictores de burnout y engagement. En el estudio participó una muestra de 512 empleados pertenecientes a 152 unidades de trabajo. Los análisis multinivel confirmaron la existencia de un modelo donde el clima de servicio está directamente relacionado con los niveles de burnout y engagement de los trabajadores, una vez controlado su nivel de disonancia emocional. La investigación concluye con la discusión de los resultados y las implicaciones de los mismos.Pontificia Universidad Javerianathe Spanish Agency of Economy and Competitivenes (I+D+i project, PSI2010-21891), the Spanish Agency of Education and Science (CONSOLIDER Project (SEJ2006-14086/PSIC) and the support of FEDERnull2018-02-24T16:05:00Z2020-04-15T18:28:33Z2018-02-24T16:05:00Z2020-04-15T18:28:33Z2014-03-07http://purl.org/coar/version/c_970fb48d4fbd8a85Artículo de revistahttp://purl.org/coar/resource_type/c_6501info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionPDFapplication/pdfapplication/pdfhttp://revistas.javeriana.edu.co/index.php/revPsycho/article/view/244510.11144/Javeriana.UPSY13-3.leds2011-27771657-9267http://hdl.handle.net/10554/33148spahttp://revistas.javeriana.edu.co/index.php/revPsycho/article/view/2445/9833http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/2445/8737http://revistas.javeriana.edu.co/index.php/revPsycho/article/downloadSuppFile/2445/618Universitas Psychologica; Vol. 13, Núm. 3 (2014)Atribución-NoComercial-SinDerivadas 4.0 Internacionalinfo:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2reponame:Repositorio Universidad Javerianainstname:Pontificia Universidad Javerianainstacron:Pontificia Universidad Javeriana2023-03-29T19:28:36Z
dc.title.none.fl_str_mv Linking Emotional Dissonance and Service Climate to Well-Being at Work: A Cross- Level Analysis
Relaciones de la disonancia emocional y del clima de servicio con el bienestar en el trabajo: un estudio multinivel
title Linking Emotional Dissonance and Service Climate to Well-Being at Work: A Cross- Level Analysis
spellingShingle Linking Emotional Dissonance and Service Climate to Well-Being at Work: A Cross- Level Analysis
Carrasco, Hugo; Profesora titular de Universidad
Burnout; clima de servicio; disonancia emocional; engagement
Burnout; emotional dissonance; engagement; service climate
title_short Linking Emotional Dissonance and Service Climate to Well-Being at Work: A Cross- Level Analysis
title_full Linking Emotional Dissonance and Service Climate to Well-Being at Work: A Cross- Level Analysis
title_fullStr Linking Emotional Dissonance and Service Climate to Well-Being at Work: A Cross- Level Analysis
title_full_unstemmed Linking Emotional Dissonance and Service Climate to Well-Being at Work: A Cross- Level Analysis
title_sort Linking Emotional Dissonance and Service Climate to Well-Being at Work: A Cross- Level Analysis
dc.creator.none.fl_str_mv Carrasco, Hugo; Profesora titular de Universidad
Martínez-Tur, Vicente; IDOCAL, University of Valencia, Spain
Peiró, Jose María; IDOCAL, University of Valencia, Spain Instituto Valenciano de Investigaciones Económicas (IVIE), Spain
Moliner, Carolina; IDOCAL, University of Valencia, Spain
Ramis, Carmen; Universidad de las Islas Baleares
author Carrasco, Hugo; Profesora titular de Universidad
author_facet Carrasco, Hugo; Profesora titular de Universidad
Martínez-Tur, Vicente; IDOCAL, University of Valencia, Spain
Peiró, Jose María; IDOCAL, University of Valencia, Spain Instituto Valenciano de Investigaciones Económicas (IVIE), Spain
Moliner, Carolina; IDOCAL, University of Valencia, Spain
Ramis, Carmen; Universidad de las Islas Baleares
author_role author
author2 Martínez-Tur, Vicente; IDOCAL, University of Valencia, Spain
Peiró, Jose María; IDOCAL, University of Valencia, Spain Instituto Valenciano de Investigaciones Económicas (IVIE), Spain
Moliner, Carolina; IDOCAL, University of Valencia, Spain
Ramis, Carmen; Universidad de las Islas Baleares
author2_role author
author
author
author
dc.contributor.none.fl_str_mv the Spanish Agency of Economy and Competitivenes (I+D+i project, PSI2010-21891), the Spanish Agency of Education and Science (CONSOLIDER Project (SEJ2006-14086/PSIC) and the support of FEDER
null
dc.subject.none.fl_str_mv Burnout; clima de servicio; disonancia emocional; engagement
Burnout; emotional dissonance; engagement; service climate
topic Burnout; clima de servicio; disonancia emocional; engagement
Burnout; emotional dissonance; engagement; service climate
description In this study, emotional dissonance and service climate are related to well-being at work through two independent corridors. To consider emotional dissonance and service climate, we designed a cross-level model where multilevel predictors (individual emotional dissonance and work-unit service climate) were related to individual levels of burnout and engagement. Using a sample of 512 employees working in 152 work-units, we confirmed the existence of a model where service climate is significantly related to burnout and engagement, beyond the role of emotional dissonance. The research concludes with a discussion of these results and future implications.
publishDate 2014
dc.date.none.fl_str_mv 2014-03-07
2018-02-24T16:05:00Z
2018-02-24T16:05:00Z
2020-04-15T18:28:33Z
2020-04-15T18:28:33Z
dc.type.none.fl_str_mv http://purl.org/coar/version/c_970fb48d4fbd8a85
Artículo de revista
http://purl.org/coar/resource_type/c_6501
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/2445
10.11144/Javeriana.UPSY13-3.leds
2011-2777
1657-9267
http://hdl.handle.net/10554/33148
url http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/2445
http://hdl.handle.net/10554/33148
identifier_str_mv 10.11144/Javeriana.UPSY13-3.leds
2011-2777
1657-9267
dc.language.none.fl_str_mv spa
language spa
dc.relation.none.fl_str_mv http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/2445/9833
http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/2445/8737
http://revistas.javeriana.edu.co/index.php/revPsycho/article/downloadSuppFile/2445/618
Universitas Psychologica; Vol. 13, Núm. 3 (2014)
dc.rights.none.fl_str_mv Atribución-NoComercial-SinDerivadas 4.0 Internacional
info:eu-repo/semantics/openAccess
http://purl.org/coar/access_right/c_abf2
rights_invalid_str_mv Atribución-NoComercial-SinDerivadas 4.0 Internacional
http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv PDF
application/pdf
application/pdf
dc.publisher.none.fl_str_mv Pontificia Universidad Javeriana
publisher.none.fl_str_mv Pontificia Universidad Javeriana
dc.source.none.fl_str_mv reponame:Repositorio Universidad Javeriana
instname:Pontificia Universidad Javeriana
instacron:Pontificia Universidad Javeriana
instname_str Pontificia Universidad Javeriana
instacron_str Pontificia Universidad Javeriana
institution Pontificia Universidad Javeriana
reponame_str Repositorio Universidad Javeriana
collection Repositorio Universidad Javeriana
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