Linking Emotional Dissonance and Service Climate to Well-Being at Work: A Cross- Level Analysis
In this study, emotional dissonance and service climate are related to well-being at work through two independent corridors. To consider emotional dissonance and service climate, we designed a cross-level model where multilevel predictors (individual emotional dissonance and work-unit service climat...
- Autores:
- Tipo de recurso:
- article
- Fecha de publicación:
- 2014
- Institución:
- Pontificia Universidad Javeriana
- Repositorio:
- Repositorio Universidad Javeriana
- Idioma:
- spa
- OAI Identifier:
- oai:repository.javeriana.edu.co:10554/33148
- Acceso en línea:
- http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/2445
http://hdl.handle.net/10554/33148
- Palabra clave:
- Burnout; clima de servicio; disonancia emocional; engagement
Burnout; emotional dissonance; engagement; service climate
- Rights
- openAccess
- License
- Atribución-NoComercial-SinDerivadas 4.0 Internacional
| Summary: | In this study, emotional dissonance and service climate are related to well-being at work through two independent corridors. To consider emotional dissonance and service climate, we designed a cross-level model where multilevel predictors (individual emotional dissonance and work-unit service climate) were related to individual levels of burnout and engagement. Using a sample of 512 employees working in 152 work-units, we confirmed the existence of a model where service climate is significantly related to burnout and engagement, beyond the role of emotional dissonance. The research concludes with a discussion of these results and future implications. |
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