Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy

This study assessed the extent to which two kinds of emotional labor (surface and deep acting) can lead to emotional exhaustion, reducing one’s overall life satisfaction. Based on Self-Determination theory, the importance of perceived autonomy was also studied in relation to how it moderates the rel...

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Autores:
Tipo de recurso:
article
Fecha de publicación:
2012
Institución:
Pontificia Universidad Javeriana
Repositorio:
Repositorio Universidad Javeriana
Idioma:
spa
OAI Identifier:
oai:repository.javeriana.edu.co:10554/32565
Acceso en línea:
http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/1870
http://hdl.handle.net/10554/32565
Palabra clave:
Labor emocional, exhaustividad emocional, satisfacción de vida, Estados Unidos.
Emotional Labor, Emotional Exhaustion, Life Satisfaction, United States.
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openAccess
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Atribución-NoComercial-SinDerivadas 4.0 Internacional
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oai_identifier_str oai:repository.javeriana.edu.co:10554/32565
network_acronym_str JAVERIANA
network_name_str Repositorio Universidad Javeriana
repository_id_str
spelling Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived AutonomyExplicando las relaciones de labor emocional con exhaustividad emocional y satisfacción de vida: moderando el papel de la autonomía percibidaGopalan, Neena; University of Central Missouri Department of Psychological SciencesCulbertson, Satoris S.; Kansas State University Department of PsychologyLeiva, Pedro Ignacio; Facultad de Economía y Negocios; Universidad de ChileLabor emocional, exhaustividad emocional, satisfacción de vida, Estados Unidos.Emotional Labor, Emotional Exhaustion, Life Satisfaction, United States.This study assessed the extent to which two kinds of emotional labor (surface and deep acting) can lead to emotional exhaustion, reducing one’s overall life satisfaction. Based on Self-Determination theory, the importance of perceived autonomy was also studied in relation to how it moderates the relationship between emotional labor and emotional exhaustion. Data collected online from 241 staff employed at a university in central United States revealed that the relationship between surface acting and emotional exhaustion was stronger among people with lower perception of autonomy, which had an impact on overall life satisfaction. No significant relationship between deep acting and emotional exhaustion was found. Future directions should include studying the model on other samples and using a longitudinal design.Este estudio evaluó el grado en el cual dos clases de labores emocionales (acción profunda y superficial) pueden conducir a la exhaustividad emocional, reduciendo en general la satisfacción de vida. Basados en la teoría de la Auto-Determinación, la importancia de la autonomía percibida puede ser estudiada en relación a cómo es moderada la relación entre labor emocional y exhaustividad emocional. Los datos se recogieron via web desde 241 empleados en una universidad en la zona centro de Estados Unidos y revelaron que la relación entre acción superficial y exhaustividad emcional fue más fuente entre personas con bajos niveles de percepción de autonomía, la cual podría tener un impacto sobre la satisfacción de vida. No se encontraron relaciones significativas entre las acciones profundas y la exhaustividad emocional. Futuras investigaciones deberían incluir en el estudio del modelo utilizar otras muestras y utilizar un diseño longitudinal.Pontificia Universidad Javeriananullnull2018-02-24T16:03:06Z2020-04-15T18:25:29Z2018-02-24T16:03:06Z2020-04-15T18:25:29Z2012-08-19http://purl.org/coar/version/c_970fb48d4fbd8a85Artículo de revistahttp://purl.org/coar/resource_type/c_6501info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionPDFapplication/pdfhttp://revistas.javeriana.edu.co/index.php/revPsycho/article/view/18702011-27771657-9267http://hdl.handle.net/10554/32565spahttp://revistas.javeriana.edu.co/index.php/revPsycho/article/view/1870/4872Universitas Psychologica; Vol. 12, Núm. 2 (2013); 347-356Atribución-NoComercial-SinDerivadas 4.0 Internacionalinfo:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2reponame:Repositorio Universidad Javerianainstname:Pontificia Universidad Javerianainstacron:Pontificia Universidad Javeriana2023-03-29T19:23:49Z
dc.title.none.fl_str_mv Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
Explicando las relaciones de labor emocional con exhaustividad emocional y satisfacción de vida: moderando el papel de la autonomía percibida
title Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
spellingShingle Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
Gopalan, Neena; University of Central Missouri Department of Psychological Sciences
Labor emocional, exhaustividad emocional, satisfacción de vida, Estados Unidos.
Emotional Labor, Emotional Exhaustion, Life Satisfaction, United States.
title_short Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
title_full Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
title_fullStr Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
title_full_unstemmed Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
title_sort Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
dc.creator.none.fl_str_mv Gopalan, Neena; University of Central Missouri Department of Psychological Sciences
Culbertson, Satoris S.; Kansas State University Department of Psychology
Leiva, Pedro Ignacio; Facultad de Economía y Negocios; Universidad de Chile
author Gopalan, Neena; University of Central Missouri Department of Psychological Sciences
author_facet Gopalan, Neena; University of Central Missouri Department of Psychological Sciences
Culbertson, Satoris S.; Kansas State University Department of Psychology
Leiva, Pedro Ignacio; Facultad de Economía y Negocios; Universidad de Chile
author_role author
author2 Culbertson, Satoris S.; Kansas State University Department of Psychology
Leiva, Pedro Ignacio; Facultad de Economía y Negocios; Universidad de Chile
author2_role author
author
dc.contributor.none.fl_str_mv null
null
dc.subject.none.fl_str_mv Labor emocional, exhaustividad emocional, satisfacción de vida, Estados Unidos.
Emotional Labor, Emotional Exhaustion, Life Satisfaction, United States.
topic Labor emocional, exhaustividad emocional, satisfacción de vida, Estados Unidos.
Emotional Labor, Emotional Exhaustion, Life Satisfaction, United States.
description This study assessed the extent to which two kinds of emotional labor (surface and deep acting) can lead to emotional exhaustion, reducing one’s overall life satisfaction. Based on Self-Determination theory, the importance of perceived autonomy was also studied in relation to how it moderates the relationship between emotional labor and emotional exhaustion. Data collected online from 241 staff employed at a university in central United States revealed that the relationship between surface acting and emotional exhaustion was stronger among people with lower perception of autonomy, which had an impact on overall life satisfaction. No significant relationship between deep acting and emotional exhaustion was found. Future directions should include studying the model on other samples and using a longitudinal design.
publishDate 2012
dc.date.none.fl_str_mv 2012-08-19
2018-02-24T16:03:06Z
2018-02-24T16:03:06Z
2020-04-15T18:25:29Z
2020-04-15T18:25:29Z
dc.type.none.fl_str_mv http://purl.org/coar/version/c_970fb48d4fbd8a85
Artículo de revista
http://purl.org/coar/resource_type/c_6501
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/1870
2011-2777
1657-9267
http://hdl.handle.net/10554/32565
url http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/1870
http://hdl.handle.net/10554/32565
identifier_str_mv 2011-2777
1657-9267
dc.language.none.fl_str_mv spa
language spa
dc.relation.none.fl_str_mv http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/1870/4872
Universitas Psychologica; Vol. 12, Núm. 2 (2013); 347-356
dc.rights.none.fl_str_mv Atribución-NoComercial-SinDerivadas 4.0 Internacional
info:eu-repo/semantics/openAccess
http://purl.org/coar/access_right/c_abf2
rights_invalid_str_mv Atribución-NoComercial-SinDerivadas 4.0 Internacional
http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv PDF
application/pdf
dc.publisher.none.fl_str_mv Pontificia Universidad Javeriana
publisher.none.fl_str_mv Pontificia Universidad Javeriana
dc.source.none.fl_str_mv reponame:Repositorio Universidad Javeriana
instname:Pontificia Universidad Javeriana
instacron:Pontificia Universidad Javeriana
instname_str Pontificia Universidad Javeriana
instacron_str Pontificia Universidad Javeriana
institution Pontificia Universidad Javeriana
reponame_str Repositorio Universidad Javeriana
collection Repositorio Universidad Javeriana
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