Management control levers in hospitals: the influence of accreditation on other mana-gement control systems

The objective of this study is to identify the influence of accreditation on management control systems (MCS) before and after implementation. A survey was performed, with a sample of 92 respondents (professionals responsible for implementing accreditation) and a t-test was used to evaluate the difference between the two samples (before and after accreditation). The results show that after accreditation, management control systems (beliefs, boundary, diagnostic, and interactive control systems) had seen significant improvements, leading to better management and quality of the health services provided. In the face of growing demands from the health sector, analyzing the balanced use of management techniques that improve organizational control in companies is expected to contribute to better service delivery and maximization of generally scarce resources.

• Autores: da Silva, Marcia Zanievicz; Lunardi, Micheli Aparecida; Serpa Ganz, Alyne Cecilia; da Silva Zonatto, Vinícius Costa
• Tipo de recurso: Article of investigation
• Fecha de publicación: 2020
• Institución: Universidad ICESI
• Repositorio: Repositorio ICESI
• Idioma: eng
• OAI Identifier: oai:repository.icesi.edu.co:10906/86953
• Acceso en línea: http://repository.icesi.edu.co/biblioteca_digital/handle/10906/86953; https://doi.org/10.18046/j.estger.2020.155.3562
• Palabra clave: Acreditación; Hospitales; Sistema de control de gestión; Palancas de control; Quality control; Acceptance sampling; Hospitals; Hospitals - Administration; Medical care; Health; Health surveys; Acreditación; Hospitales; Sistema de control de gestión; Palancas de control; Encuesta; Prueba; Evaluar; Muestra; Implementación; Procesos; Calidad; Calidad de los servicios de salud; Control de gestión; Control organizacional de las empresas; Prestación de servicios; Maximización de los recursos; Demandas; Sector salud; Control de calidad; Muestreo de aceptación (Control de calidad); Hospitales; Hospitales - Administración; Atención médica; Salud; Encuestas de salud; http://id.loc.gov/authorities/subjects/sh00005852; http://id.loc.gov/authorities/subjects/sh85000355; http://id.loc.gov/authorities/subjects/sh00006198; http://id.loc.gov/authorities/subjects/sh85062289; http://id.loc.gov/authorities/subjects/sh85082871; http://id.loc.gov/authorities/subjects/sh85059518; http://id.loc.gov/authorities/subjects/sh85059605; Hospital; Hospitals; Atención medica; Medical care; Control de calidad; Quality control; Recopilación de datos; Data collection; Análisis de datos; Data analysis; Servicio de salud; Health services; http://vocabularies.unesco.org/thesaurus/concept5456; http://id.loc.gov/authorities/subjects/sh85082871; http://vocabularies.unesco.org/thesaurus/concept6517; http://vocabularies.unesco.org/thesaurus/concept7387; http://vocabularies.unesco.org/thesaurus/concept2214; http://vocabularies.unesco.org/thesaurus/concept412; Atención medica; Medical care; Salud; Health; Análisis de datos; Data analysis; Control de calidad; Quality control; Atención medica; Medical care; Servicios de salud; Health services; Salud; Health; Control de calidad; Quality control; H75 Health; I15 Health and economic development
• Rights: openAccess
• License: Atribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)