Citizen satisfaction with public goods and government services in the global urban south: A case study of Cali, Colombia

In this paper we present data from a recent survey of residents' satisfaction levels with a range of urban public goods and government performance in Cali, Colombia. The more affluent report higher levels of satisfaction, especially with regard to security, public space, utilities and governmen...

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Autores:
Martínez, Lina
Ortíz, Marianella
Short, John
Tipo de recurso:
Article of investigation
Fecha de publicación:
2015
Institución:
Universidad ICESI
Repositorio:
Repositorio ICESI
Idioma:
eng
OAI Identifier:
oai:repository.icesi.edu.co:10906/79028
Acceso en línea:
http://www.sciencedirect.com/science/article/pii/S019739751500096X
http://hdl.handle.net/10906/79028
http://dx.doi.org/10.1016/j.habitatint.2015.05.015
Palabra clave:
Economía
Espacio público
Servicio público
Capital social
Econometría
Economics
Econometrics models
Rights
openAccess
License
https://creativecommons.org/licenses/by-nc-nd/4.0/
id ICESI2_545d3d6aaf69164bc8a709e13db687d7
oai_identifier_str oai:repository.icesi.edu.co:10906/79028
network_acronym_str ICESI2
network_name_str Repositorio ICESI
repository_id_str
spelling Martínez, LinaOrtíz, MarianellaShort, JohnAmsterdam de Lat: 52 21 00 N degrees minutes Lat: 52.3500 decimal degrees Long: 004 55 00 E degrees minutes Long: 4.9167 decimal degrees2016-02-29T22:28:56Z2016-02-29T22:28:56Z2015-10-010197-3975http://www.sciencedirect.com/science/article/pii/S019739751500096Xhttp://hdl.handle.net/10906/79028http://dx.doi.org/10.1016/j.habitatint.2015.05.015instname: Universidad Icesireponame: Biblioteca Digitalrepourl: https://repository.icesi.edu.co/In this paper we present data from a recent survey of residents' satisfaction levels with a range of urban public goods and government performance in Cali, Colombia. The more affluent report higher levels of satisfaction, especially with regard to security, public space, utilities and government performance, compared to the poor. The low scoring on satisfaction with civic norms and government performance, especially amongst the poor, undermines the notion of an aspirations paradox, suggests a lack of social capital and distrust of government, and indicates a social capital deficit. Our survey results indicate that strengthening the bonds of social capital, improving urban public space and working to improve public safety should be important areas of concern for urban and national governments.7 páginasDigitalapplication/pdfengElsevier LtdÁmsterdamHabitat International, Vol 49 - 2015EL AUTOR, expresa que la obra objeto de la presente autorización es original y la elaboró sin quebrantar ni suplantar los derechos de autor de terceros, y de tal forma, la obra es de su exclusiva autoría y tiene la titularidad sobre éste. PARÁGRAFO: en caso de queja o acción por parte de un tercero referente a los derechos de autor sobre el artículo, folleto o libro en cuestión, EL AUTOR, asumirá la responsabilidad total, y saldrá en defensa de los derechos aquí autorizados; para todos los efectos, la Universidad Icesi actúa como un tercero de buena fe. Esta autorización, permite a la Universidad Icesi, de forma indefinida, para que en los términos establecidos en la Ley 23 de 1982, la Ley 44 de 1993, leyes y jurisprudencia vigente al respecto, haga publicación de este con fines educativos. Toda persona que consulte ya sea la biblioteca o en medio electrónico podrá copiar apartes del texto citando siempre la fuentes, es decir el título del trabajo y el autor.https://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)http://purl.org/coar/access_right/c_abf2EconomíaEspacio públicoServicio públicoCapital socialEconometríaEconomicsEconometrics modelsCitizen satisfaction with public goods and government services in the global urban south: A case study of Cali, Colombiainfo:eu-repo/semantics/articlehttp://purl.org/coar/resource_type/c_2df8fbb1Artículoinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/version/c_970fb48d4fbd8a85Comunidad Universidad Icesi – Investigadores498491ORIGINALmartinez_citizen satisfaction_2015.pdfmartinez_citizen satisfaction_2015.pdfapplication/pdf1004170http://repository.icesi.edu.co/biblioteca_digital/bitstream/10906/79028/1/martinez_citizen%20satisfaction_2015.pdf5571d87eda2d3d525a04aedd79038127MD5110906/79028oai:repository.icesi.edu.co:10906/790282018-11-14 11:30:05.077Biblioteca Digital - Universidad icesicdcriollo@icesi.edu.co
dc.title.spa.fl_str_mv Citizen satisfaction with public goods and government services in the global urban south: A case study of Cali, Colombia
title Citizen satisfaction with public goods and government services in the global urban south: A case study of Cali, Colombia
spellingShingle Citizen satisfaction with public goods and government services in the global urban south: A case study of Cali, Colombia
Economía
Espacio público
Servicio público
Capital social
Econometría
Economics
Econometrics models
title_short Citizen satisfaction with public goods and government services in the global urban south: A case study of Cali, Colombia
title_full Citizen satisfaction with public goods and government services in the global urban south: A case study of Cali, Colombia
title_fullStr Citizen satisfaction with public goods and government services in the global urban south: A case study of Cali, Colombia
title_full_unstemmed Citizen satisfaction with public goods and government services in the global urban south: A case study of Cali, Colombia
title_sort Citizen satisfaction with public goods and government services in the global urban south: A case study of Cali, Colombia
dc.creator.fl_str_mv Martínez, Lina
Ortíz, Marianella
Short, John
dc.contributor.author.spa.fl_str_mv Martínez, Lina
Ortíz, Marianella
Short, John
dc.subject.spa.fl_str_mv Economía
Espacio público
Servicio público
Capital social
topic Economía
Espacio público
Servicio público
Capital social
Econometría
Economics
Econometrics models
dc.subject.eng.fl_str_mv Econometría
Economics
Econometrics models
description In this paper we present data from a recent survey of residents' satisfaction levels with a range of urban public goods and government performance in Cali, Colombia. The more affluent report higher levels of satisfaction, especially with regard to security, public space, utilities and government performance, compared to the poor. The low scoring on satisfaction with civic norms and government performance, especially amongst the poor, undermines the notion of an aspirations paradox, suggests a lack of social capital and distrust of government, and indicates a social capital deficit. Our survey results indicate that strengthening the bonds of social capital, improving urban public space and working to improve public safety should be important areas of concern for urban and national governments.
publishDate 2015
dc.date.issued.none.fl_str_mv 2015-10-01
dc.date.accessioned.none.fl_str_mv 2016-02-29T22:28:56Z
dc.date.available.none.fl_str_mv 2016-02-29T22:28:56Z
dc.type.eng.fl_str_mv info:eu-repo/semantics/article
dc.type.coar.none.fl_str_mv http://purl.org/coar/resource_type/c_2df8fbb1
dc.type.local.spa.fl_str_mv Artículo
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format http://purl.org/coar/resource_type/c_2df8fbb1
status_str publishedVersion
dc.identifier.issn.none.fl_str_mv 0197-3975
dc.identifier.other.spa.fl_str_mv http://www.sciencedirect.com/science/article/pii/S019739751500096X
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/10906/79028
dc.identifier.doi.none.fl_str_mv http://dx.doi.org/10.1016/j.habitatint.2015.05.015
dc.identifier.instname.none.fl_str_mv instname: Universidad Icesi
dc.identifier.reponame.none.fl_str_mv reponame: Biblioteca Digital
dc.identifier.repourl.none.fl_str_mv repourl: https://repository.icesi.edu.co/
identifier_str_mv 0197-3975
instname: Universidad Icesi
reponame: Biblioteca Digital
repourl: https://repository.icesi.edu.co/
url http://www.sciencedirect.com/science/article/pii/S019739751500096X
http://hdl.handle.net/10906/79028
http://dx.doi.org/10.1016/j.habitatint.2015.05.015
dc.language.iso.eng.fl_str_mv eng
language eng
dc.relation.ispartof.eng.fl_str_mv Habitat International, Vol 49 - 2015
dc.rights.uri.none.fl_str_mv https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.accessrights.spa.fl_str_mv info:eu-repo/semantics/openAccess
dc.rights.license.none.fl_str_mv Atribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)
dc.rights.coar.none.fl_str_mv http://purl.org/coar/access_right/c_abf2
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-nd/4.0/
Atribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)
http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
dc.format.extent.none.fl_str_mv 7 páginas
dc.format.medium.spa.fl_str_mv Digital
dc.format.mimetype.eng.fl_str_mv application/pdf
dc.coverage.spatial.none.fl_str_mv Amsterdam de Lat: 52 21 00 N degrees minutes Lat: 52.3500 decimal degrees Long: 004 55 00 E degrees minutes Long: 4.9167 decimal degrees
dc.publisher.spa.fl_str_mv Elsevier Ltd
dc.publisher.place.none.fl_str_mv Ámsterdam
institution Universidad ICESI
bitstream.url.fl_str_mv http://repository.icesi.edu.co/biblioteca_digital/bitstream/10906/79028/1/martinez_citizen%20satisfaction_2015.pdf
bitstream.checksum.fl_str_mv 5571d87eda2d3d525a04aedd79038127
bitstream.checksumAlgorithm.fl_str_mv MD5
repository.name.fl_str_mv Biblioteca Digital - Universidad icesi
repository.mail.fl_str_mv cdcriollo@icesi.edu.co
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