Simulation of changes on the psychosocial risk in the nursing personnel after implementing the policy of good practices on the risk treatment

Objective. Evaluate the change over time of psychosocial risk management for the nursing personnel of an intermediate complexity clinic of Bogota (Colombia). Methods. Descriptive and correlational research performed under the approach of risk management (identification, analysis, assessment and trea...

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Autores:
Bolívar Murcia, María Paula
Cruz González, Joan Paola
Rodríguez Bello, Luz Angélica
Tipo de recurso:
Article of investigation
Fecha de publicación:
2018
Institución:
Escuela Colombiana de Ingeniería Julio Garavito
Repositorio:
Repositorio Institucional ECI
Idioma:
eng
OAI Identifier:
oai:repositorio.escuelaing.edu.co:001/1610
Acceso en línea:
https://repositorio.escuelaing.edu.co/handle/001/1610
https://doi.org/10.17533/udea.iee.v36n1e06
Palabra clave:
Jornada laboral
Enfermeras - Jornada de trabajo
Turnos laborales
Análisis ocupacional
Hours of labor
Nurses - Workday
Shift systems
Job analysis
Occupational risks
Burnout
Profesional
Health services administration
Nursing staff
Risk management
Riesgos laborales
Agotamiento profesional
Administración de los servicios de salud
Personal de enfermería
Gestión de riesgos
Riscos ocupacionais
Esgotamento profissional
Administração de serviços de saúde
Recursos humanos de enfermagem
Gestão de riscos
Rights
openAccess
License
https://creativecommons.org/licenses/by/4.0/
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network_name_str Repositorio Institucional ECI
repository_id_str
dc.title.eng.fl_str_mv Simulation of changes on the psychosocial risk in the nursing personnel after implementing the policy of good practices on the risk treatment
dc.title.alternative.spa.fl_str_mv Simulación del cambio en el riesgo psicosocial en personal de enfermería después de implementación de política de buenas prácticas en el tratamiento del riesgo
dc.title.alternative.por.fl_str_mv Simulação do impacto de políticas de boas práticas no tratamento do risco psicossocial no pessoal de enfermagem
title Simulation of changes on the psychosocial risk in the nursing personnel after implementing the policy of good practices on the risk treatment
spellingShingle Simulation of changes on the psychosocial risk in the nursing personnel after implementing the policy of good practices on the risk treatment
Jornada laboral
Enfermeras - Jornada de trabajo
Turnos laborales
Análisis ocupacional
Hours of labor
Nurses - Workday
Shift systems
Job analysis
Occupational risks
Burnout
Profesional
Health services administration
Nursing staff
Risk management
Riesgos laborales
Agotamiento profesional
Administración de los servicios de salud
Personal de enfermería
Gestión de riesgos
Riscos ocupacionais
Esgotamento profissional
Administração de serviços de saúde
Recursos humanos de enfermagem
Gestão de riscos
title_short Simulation of changes on the psychosocial risk in the nursing personnel after implementing the policy of good practices on the risk treatment
title_full Simulation of changes on the psychosocial risk in the nursing personnel after implementing the policy of good practices on the risk treatment
title_fullStr Simulation of changes on the psychosocial risk in the nursing personnel after implementing the policy of good practices on the risk treatment
title_full_unstemmed Simulation of changes on the psychosocial risk in the nursing personnel after implementing the policy of good practices on the risk treatment
title_sort Simulation of changes on the psychosocial risk in the nursing personnel after implementing the policy of good practices on the risk treatment
dc.creator.fl_str_mv Bolívar Murcia, María Paula
Cruz González, Joan Paola
Rodríguez Bello, Luz Angélica
dc.contributor.author.none.fl_str_mv Bolívar Murcia, María Paula
Cruz González, Joan Paola
Rodríguez Bello, Luz Angélica
dc.contributor.researchgroup.spa.fl_str_mv Centro de Investigaciones en Manufactura y Servicios
dc.subject.armarc.spa.fl_str_mv Jornada laboral
Enfermeras - Jornada de trabajo
Turnos laborales
Análisis ocupacional
topic Jornada laboral
Enfermeras - Jornada de trabajo
Turnos laborales
Análisis ocupacional
Hours of labor
Nurses - Workday
Shift systems
Job analysis
Occupational risks
Burnout
Profesional
Health services administration
Nursing staff
Risk management
Riesgos laborales
Agotamiento profesional
Administración de los servicios de salud
Personal de enfermería
Gestión de riesgos
Riscos ocupacionais
Esgotamento profissional
Administração de serviços de saúde
Recursos humanos de enfermagem
Gestão de riscos
dc.subject.armarc.eng.fl_str_mv Hours of labor
Nurses - Workday
Shift systems
Job analysis
dc.subject.proposal.eng.fl_str_mv Occupational risks
Burnout
Profesional
Health services administration
Nursing staff
Risk management
dc.subject.proposal.spa.fl_str_mv Riesgos laborales
Agotamiento profesional
Administración de los servicios de salud
Personal de enfermería
Gestión de riesgos
dc.subject.proposal.por.fl_str_mv Riscos ocupacionais
Esgotamento profissional
Administração de serviços de saúde
Recursos humanos de enfermagem
Gestão de riscos
description Objective. Evaluate the change over time of psychosocial risk management for the nursing personnel of an intermediate complexity clinic of Bogota (Colombia). Methods. Descriptive and correlational research performed under the approach of risk management (identification, analysis, assessment and treatment). The psychosocial risk of the nursing personnel was studied through 10-year system dynamics models (with and without the implementation of the policy of good practices on the risk treatment) in two scenarios: when the nursing personnel works shifts of 6 hours (morning or afternoon) and when they work over 12 hours (double shift or night shift). Results. When implementing a policy of good practices on the risk treatment, the double shift scenario shows an improvement among 25% to 88% in the variables of: health, labor motivation, burnout, service level and productivity; as well as in the variables of the organization associated to number of patients, nursing personnel and profit. Likewise, the single shift scenario with good practices improves in all the above-mentioned variables and generates stability on the variables of absenteeism and resignations. Conclusion. The best scenario is the single shift scenario with the application of good practices of risk treatment in comparison with the double shift scenario with good practices, which allows concluding that the good practices have a positive effect on the variables of nursing personnel and on those associated to the organization.
publishDate 2018
dc.date.issued.none.fl_str_mv 2018
dc.date.accessioned.none.fl_str_mv 2021-06-29T17:31:54Z
2021-10-01T17:37:37Z
dc.date.available.none.fl_str_mv 2021-06-29T17:31:54Z
2021-10-01T17:37:37Z
dc.type.spa.fl_str_mv Artículo de revista
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dc.identifier.doi.none.fl_str_mv 10.17533/udea.iee.v36n1e06
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identifier_str_mv 2216-0280
10.17533/udea.iee.v36n1e06
url https://repositorio.escuelaing.edu.co/handle/001/1610
https://doi.org/10.17533/udea.iee.v36n1e06
dc.language.iso.spa.fl_str_mv eng
language eng
dc.relation.citationedition.spa.fl_str_mv Invest Educ Enferm. 2018; 36(1):e06.
dc.relation.citationendpage.spa.fl_str_mv 14
dc.relation.citationissue.spa.fl_str_mv 1
dc.relation.citationstartpage.spa.fl_str_mv 1
dc.relation.citationvolume.spa.fl_str_mv 36
dc.relation.indexed.spa.fl_str_mv N/A
dc.relation.ispartofjournal.spa.fl_str_mv Investigación y Educación en Enfermería
dc.relation.references.spa.fl_str_mv Agencia Europea para la Seguridad y la Salud en el trabajo. Los riesgos psicosociales y el estrés en el trabajo [Internet]. [cited 23 Jan 2018]. Available from: https://osha.europa.eu/es/themes/psychosocial-risks-and-stress.
Organización Internacional del Trabajo. Los factores psicosociales en el trabajo: reconocimiento y control. Ginebra: Oficina Internacional del Trabajo; 1986.
Bustillo M, Rojas J, Sánchez A, Sánchez L, Montalvo A, Rojas M. Riesgo psicosocial en el personal de enfermería. Servicio de urgencias en hospital universitario de Cartagena. Duazary. 2015; 12(1):32-40.
Peinador R. Factores psicosociales. Estrés laboral y Enfermería. Rev. Méd. Electron. 2013 [cited 23 Jan 2018]. Available from: https://www.revista-portalesmedicos.com/revista-medica/factores-psicosociales-estres-laboral-enfermeria/
Martínez C. Seguridad y salud en el trabajo. Estrés laboral y cáncer. 2008; (46):46-50.
Taub M, Olivares V. Factores psicosociales desde una perspectiva positiva. Cienc. Trab. 2009; 11(32): A27.
Guadix J, Carrillo J, Onieva L, Lucena D. Strategies for psychosocial risk management in manufacturing. J. Bus. Res. 2015; 68(7):1475–80.
Charria V, Sarsosa K, Arenas F. Factores de riesgo psicosocial laboral: métodos e instrumentos de evaluación. Rev. Fac. Nac. Salud Pública. 2011; 29(4): 380-91.
Casares I. La necesidad de una gestión eficaz del riesgo en las empresas [Internet]; 2011 [cited Jan 23th 2018]. Available from: http://www.mcasares.es/wp-content/uploads/2016/02/la_necesidad_de_una_gestion_eficaz_del_riesgo_en_las_empresas.pdf
Icontec. NTC ISO 31010 Gestión de riesgos. Técnicas de valoración del riesgo. Colombia; 2009.
Icontec. NTC ISO 31000 Gestión del riesgo. Principios y directrices. Colombia; 2011.
Ministerio de la Protección Social. Batería de Instrumentos para la evaluación de factores de riesgo psicosocial [Internet]. 2010 [cited 23 Jan 2018]. Available from: http://docplayer.es/8258944-Bateria-de-instrumentos-para-la-evaluacion-de-factores-de-riesgo-psicosocial.html
Ministerio de la Protección Social. Resolución 2646 de 2008. Colombia; 2008.
Abenza J, Sáez P, Ventura M, Sáez N, García J, Torres S. Análisis de los factores psicosociales en los profesionales de enfermería de una UCI polivalente. Investigación en Salud Envejecimiento. Volumen II [Internet]; 2014 [cited Jan 23th, 2018]. Available from: https://formacionasunivep.com/documents/publicaciones/investigacion-en-salud-y-envejecimiento-volumenII.pdf
Carugno M, Pesatori AC, Ferrario MM, Ferrari AL, Silva FJ, Martins AC, Felli VE, et al. Physical and psychosocial risk factors for musculoskeletal disorders in Brazilian and Italian nurses. Cad. Saude Publica. 2012; 28(9):1632-42.
Manrique D, Martínez P, Ortega L. Factores de la seguridad laboral y síndrome de desgaste profesional en los licenciados en enfermería de un prestador público [Internet]. Montevideo: Universidad de la República (Uruguay). 2014 [cited Jan 23th, 2018]. Available from: https://www.colibri.udelar.edu.uy/jspui/handle/123456789/7378
Demir D, Rodwell J. Psychosocial Antecedents and Consequences of Workplace Aggression for Clinic Nurses. J Nurs Scholarsh. 2012; 44(4):376-84.
Khamisa N, Peltzer K, Oldenburg B. Burnout in Relation to Specific Contributing Factors and Health.Outcomes among Nurses: A Systematic Review. Int. J. Environ. Res. Public Health. 2013; 10:2214-40.
Ceballos P, Valenzuela, Paravic KT. Factores de riesgos psicosociales en el trabajo: género y enfermería. Av. Enferm. 2014; (32): 2:271-9.
Pulido M, Landa J, Lopez E. Sources of stress in nursing students: a systematic review of quantitative studies. Int. Nurs. Rev. 2012; 59:15–25.
Gao Y, Pan B, Sun W, Wu H, Wang J, Wang L. Anxiety symptoms among Chinese nurses and the associated factors: a cross sectional study. BMC Psychiatry. 2012; 12:141.
Sterman J. Busyness Dynamics - systems thinking and modeling for a complex world. McGraw-Hill Higher Education; 2000.
Morlan I. Modelo de Dinámica de Sistemas para la implantación de Tecnologías de la Información en la Gestión Estratégica Universitaria [Dissertation]; Donostia – San Sebastián: Universidad del País Vasco; 2010 [cited 23 Jan 2018]. Available from: http://www.ehu.eus/i.morlan/tesis/memoria/TesisIMcompleta.pdf
Richmond B. An Introduction to Systems Thinking with STELLA Ithink; 2013.
CEM. Guía de prevención de riesgos psicosociales en el trabajo [Internet]. 2013 [cited 23 Jan 2018] . Available from: http://www.cem-malaga.es/portalcem/novedades/2013/CEM_guia_riesgos_psicosociales_interactivo.pdf
Herrera D, Bleijenbergh I. Cutting the Loops of Depression: a System Dynamics Representation of the Feedback Mechanisms Involved in Depression Development And Its Treatments [Internet]. 2016 [cited 23 Jan 2018]. Available from: https://www.semanticscholar.org/paper/Cutting-the-Loops-of-Depression-a-System-Dynamics-Herrera/237e3156ff5e9fdf44608bd5a7e4a03f72464f2e
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spelling Bolívar Murcia, María Paula799103362ab858c6630c9b35c48f1310600Cruz González, Joan Paola98c5c0ae8705c2027919e687ebe7b995600Rodríguez Bello, Luz Angélica526f290511a4bf3c8fd6f7bf04f2626c600Centro de Investigaciones en Manufactura y Servicios2021-06-29T17:31:54Z2021-10-01T17:37:37Z2021-06-29T17:31:54Z2021-10-01T17:37:37Z20182216-0280https://repositorio.escuelaing.edu.co/handle/001/161010.17533/udea.iee.v36n1e06https://doi.org/10.17533/udea.iee.v36n1e06Objective. Evaluate the change over time of psychosocial risk management for the nursing personnel of an intermediate complexity clinic of Bogota (Colombia). Methods. Descriptive and correlational research performed under the approach of risk management (identification, analysis, assessment and treatment). The psychosocial risk of the nursing personnel was studied through 10-year system dynamics models (with and without the implementation of the policy of good practices on the risk treatment) in two scenarios: when the nursing personnel works shifts of 6 hours (morning or afternoon) and when they work over 12 hours (double shift or night shift). Results. When implementing a policy of good practices on the risk treatment, the double shift scenario shows an improvement among 25% to 88% in the variables of: health, labor motivation, burnout, service level and productivity; as well as in the variables of the organization associated to number of patients, nursing personnel and profit. Likewise, the single shift scenario with good practices improves in all the above-mentioned variables and generates stability on the variables of absenteeism and resignations. Conclusion. The best scenario is the single shift scenario with the application of good practices of risk treatment in comparison with the double shift scenario with good practices, which allows concluding that the good practices have a positive effect on the variables of nursing personnel and on those associated to the organization.Objetivo. Evaluar el cambio en el tiempo de la gestión del riesgo psicosocial para el personal de enfermería de una clínica de tercer nivel de complejidad de Bogotá (Colombia). Métodos. Estudio descriptivo y correlacional realizado bajo el enfoque de la gestión del riesgo (identificación, análisis, evaluación y tratamiento). Se estudia el riesgo psicosocial del personal de enfermería mediante modelos de dinámica de sistemas a 10 años (con y sin implementación de política de buenas prácticas en el tratamiento del riesgo) en dos escenarios: cuando el personal de enfermería trabaja turnos de 6 horas (mañana o tarde), y cuando se laboran 12 horas (doble turno o turno de noche). Resultados. Al implementar una política de buenas prácticas en el tratamiento del riesgo, el escenario de doble turno evidencia mejora entre el 25% al 88% en las variables de: salud, motivación laboral, burnout, nivel de servicio y productividad; así como en las variables de la organización asociadas a número de pacientes, personal de enfermería, y utilidad. Así mismo, el escenario de un solo turno con buenas prácticas genera mejora en todas las variables mencionadas y estabilidad en las variables ausentismo y renuncias. Conclusión. El mejor escenario es el de un solo turno, con aplicación de buenas prácticas de tratamiento del riesgo, con relación al escenario de doble turno con buenas prácticas, lo que permite concluir que las buenas prácticas tienen efecto positivo en las variables del personal de enfermería y en las asociadas a la organización.Objetivo. Avaliar a mudança no tempo da gestão do risco psicossocial para o pessoal de enfermagem de uma clínica de terceiro nível de complexidade de Bogotá (Colômbia). Métodos. Estudo descritivo e de correlação realizado sob o enfoque da gestão do risco (identificação, análise, avaliação e tratamento). Se estuda o risco psicossocial do pessoal de enfermagem mediante modelos de dinâmica de sistemas a 10 anos (com e sem implementação de política de boas práticas no tratamento do risco) e nos dois cenários: quando o pessoal de enfermagem trabalha turnos de 6 horas (manhã ou tarde), e quando se trabalham 12 horas (duplo turno ou turno de noturno). Resultados. Ao implementar uma política de boas práticas no tratamento do risco, o cenário de duplo turno se evidência melhoria entre 25% a 88% das variáveis de: saúde, motivação laboral, burnout, nível de serviço e produtividade; assim como nas variáveis da organização associadas a número de pacientes, pessoal de enfermagem, e utilidade. Assim mesmo, o cenário de um só turno com boas práticas gera melhora em todas as variáveis mencionadas e estabilidade nas variáveis ausentíssimo e renúncias. Conclusão. O melhor cenário é o de um só turno, com aplicação de boas práticas de tratamento do risco, com relação ao cenário de duplo turno com boas práticas, o que permite concluir que as boas práticas tem efeito positivo nas variáveis do pessoal de enfermagem e nas associadas à organização.1 Industrial Engineer. Masters. Escuela Colombiana de Ingeniería Julio Garavito, Bogotá (Colombia). email:maria.bolivar-m@mail.escuelaing.edu.co 2 Industrial Engineer, Masters. Assistant Professor, Escuela Colombiana de Ingeniería Julio Garavito, Bogotá (Colombia). email: joan.cruz@escuelaing.edu.co 3 Industrial Engineer, Masters. Assistant Professor, Escuela Colombiana de Ingeniería Julio Garavito, Bogotá (Colombia). email: angelica.rodriguez@escuelaing.edu.co14 páginasapplication/pdfengUniversidad de AntioquiaMedellin, Colombia.https://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessAtribución 4.0 Internacional (CC BY 4.0)http://purl.org/coar/access_right/c_abf2https://revistas.udea.edu.co/index.php/iee/article/view/331947Simulation of changes on the psychosocial risk in the nursing personnel after implementing the policy of good practices on the risk treatmentSimulación del cambio en el riesgo psicosocial en personal de enfermería después de implementación de política de buenas prácticas en el tratamiento del riesgoSimulação do impacto de políticas de boas práticas no tratamento do risco psicossocial no pessoal de enfermagemArtículo de revistainfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_2df8fbb1Textinfo:eu-repo/semantics/articlehttp://purl.org/redcol/resource_type/ARThttp://purl.org/coar/version/c_970fb48d4fbd8a85Invest Educ Enferm. 2018; 36(1):e06.141136N/AInvestigación y Educación en EnfermeríaAgencia Europea para la Seguridad y la Salud en el trabajo. Los riesgos psicosociales y el estrés en el trabajo [Internet]. [cited 23 Jan 2018]. Available from: https://osha.europa.eu/es/themes/psychosocial-risks-and-stress.Organización Internacional del Trabajo. Los factores psicosociales en el trabajo: reconocimiento y control. Ginebra: Oficina Internacional del Trabajo; 1986.Bustillo M, Rojas J, Sánchez A, Sánchez L, Montalvo A, Rojas M. Riesgo psicosocial en el personal de enfermería. Servicio de urgencias en hospital universitario de Cartagena. Duazary. 2015; 12(1):32-40.Peinador R. Factores psicosociales. Estrés laboral y Enfermería. Rev. Méd. Electron. 2013 [cited 23 Jan 2018]. Available from: https://www.revista-portalesmedicos.com/revista-medica/factores-psicosociales-estres-laboral-enfermeria/Martínez C. Seguridad y salud en el trabajo. Estrés laboral y cáncer. 2008; (46):46-50.Taub M, Olivares V. Factores psicosociales desde una perspectiva positiva. Cienc. Trab. 2009; 11(32): A27.Guadix J, Carrillo J, Onieva L, Lucena D. Strategies for psychosocial risk management in manufacturing. J. Bus. Res. 2015; 68(7):1475–80.Charria V, Sarsosa K, Arenas F. Factores de riesgo psicosocial laboral: métodos e instrumentos de evaluación. Rev. Fac. Nac. Salud Pública. 2011; 29(4): 380-91.Casares I. La necesidad de una gestión eficaz del riesgo en las empresas [Internet]; 2011 [cited Jan 23th 2018]. Available from: http://www.mcasares.es/wp-content/uploads/2016/02/la_necesidad_de_una_gestion_eficaz_del_riesgo_en_las_empresas.pdfIcontec. NTC ISO 31010 Gestión de riesgos. Técnicas de valoración del riesgo. Colombia; 2009.Icontec. NTC ISO 31000 Gestión del riesgo. Principios y directrices. Colombia; 2011.Ministerio de la Protección Social. Batería de Instrumentos para la evaluación de factores de riesgo psicosocial [Internet]. 2010 [cited 23 Jan 2018]. Available from: http://docplayer.es/8258944-Bateria-de-instrumentos-para-la-evaluacion-de-factores-de-riesgo-psicosocial.htmlMinisterio de la Protección Social. 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