Modelo de simulación para analizar el problema de re-localización de las ambulancia de un servicio de emergencia médico (SEM).

Los Servicios de Emergencias Médicas-SEM son sistemas responsables de la estabilización y transporte pre-hospitalario de pacientes con urgencia y emergencia médicas. Por esta razón generalmente la diferencia entre la vida y la muerte de los pacientes ante la ocurrencia de un evento se ve afectada po...

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Autores:
Rodríguez Quintero, Alma Karina
Tipo de recurso:
Fecha de publicación:
2016
Institución:
Escuela Colombiana de Ingeniería Julio Garavito
Repositorio:
Repositorio Institucional ECI
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OAI Identifier:
oai:repositorio.escuelaing.edu.co:001/2050
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https://repositorio.escuelaing.edu.co/handle/001/2050
Palabra clave:
Asistencia en emergencias
Transporte de enfermos y heridos
Atención médica
Emergency assistance
Transport of sick and wounded
Medical care
Urgencias medicas
Medical emergencies
Relocalización
Optimización de servicios
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openAccess
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https://creativecommons.org/licenses/by/4.0/
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network_acronym_str ESCUELAIG2
network_name_str Repositorio Institucional ECI
repository_id_str
dc.title.spa.fl_str_mv Modelo de simulación para analizar el problema de re-localización de las ambulancia de un servicio de emergencia médico (SEM).
title Modelo de simulación para analizar el problema de re-localización de las ambulancia de un servicio de emergencia médico (SEM).
spellingShingle Modelo de simulación para analizar el problema de re-localización de las ambulancia de un servicio de emergencia médico (SEM).
Asistencia en emergencias
Transporte de enfermos y heridos
Atención médica
Emergency assistance
Transport of sick and wounded
Medical care
Urgencias medicas
Medical emergencies
Relocalización
Optimización de servicios
title_short Modelo de simulación para analizar el problema de re-localización de las ambulancia de un servicio de emergencia médico (SEM).
title_full Modelo de simulación para analizar el problema de re-localización de las ambulancia de un servicio de emergencia médico (SEM).
title_fullStr Modelo de simulación para analizar el problema de re-localización de las ambulancia de un servicio de emergencia médico (SEM).
title_full_unstemmed Modelo de simulación para analizar el problema de re-localización de las ambulancia de un servicio de emergencia médico (SEM).
title_sort Modelo de simulación para analizar el problema de re-localización de las ambulancia de un servicio de emergencia médico (SEM).
dc.creator.fl_str_mv Rodríguez Quintero, Alma Karina
dc.contributor.author.none.fl_str_mv Rodríguez Quintero, Alma Karina
dc.contributor.researchgroup.spa.fl_str_mv Grupo de Investigación en Innovación y Gestión de Cadenas de Abastecimiento - INCAS
dc.contributor.supervisor.none.fl_str_mv Osorno Osorio, Gloria Milena.
Maya Duque, Pablo Andrés.
dc.subject.armarc.spa.fl_str_mv Asistencia en emergencias
Transporte de enfermos y heridos
Atención médica
topic Asistencia en emergencias
Transporte de enfermos y heridos
Atención médica
Emergency assistance
Transport of sick and wounded
Medical care
Urgencias medicas
Medical emergencies
Relocalización
Optimización de servicios
dc.subject.armarc.eng.fl_str_mv Emergency assistance
Transport of sick and wounded
Medical care
dc.subject.lemb.none.fl_str_mv Urgencias medicas
Medical emergencies
dc.subject.proposal.spa.fl_str_mv Relocalización
Optimización de servicios
description Los Servicios de Emergencias Médicas-SEM son sistemas responsables de la estabilización y transporte pre-hospitalario de pacientes con urgencia y emergencia médicas. Por esta razón generalmente la diferencia entre la vida y la muerte de los pacientes ante la ocurrencia de un evento se ve afectada por la capacidad de un SEM de responder adecuadamente cuando se le solicita un servicio. Para lograr esto un SEM debe ubicar sus vehículos de tal manera que se garantice un óptimo desempeño. Sin embargo, esta es una decisión que no es fácil tomar. Los acelerados cambios de los entornos, variaciones de la demanda dependiendo del día de la semana o época del año y adicionalmente, en algunos casos, restricciones operacionales debido a la disponibilidad de los recursos hacen que los SEM tengan la necesidad de cambiar constantemente la ubicación de sus vehículos. Esto se conoce en la literatura como problemas de relocalización de vehículos. Teniendo en cuenta lo anterior, en el presente trabajo se desarrolló un modelo de simulación de eventos discretos que permite evaluar políticas de relocalización de un SEM. Para esto se utilizó como sistema de referencia el servicio de Coomeva Emergencia Médica. El cual es un servicio de atención médica a domicilio y atención de urgencias y emergencia las 24 horas del día. Se encontró que aunque en algunos casos es posible que debido a la política actual del SEM de estudio, de ubicar los vehículos en los barrios donde se prestó el último servicio, se presenten mayores tiempos de respuesta, cuando analizamos todo los servicios se observa que con esta política se generan menores porcentajes de cancelaciones y de tiempos de espera. Además, la política actual permite una mayor disponibilidad de los vehículos para atender las solicitudes de los pacientes, debido a que están disponibles inmediatamente después de terminar un servicio. A diferencia de esto, cuando los vehículos deben desplazarse a una base después de finalizar un servicio, se presenta un aumento significativo en los tiempos de viaje, lo cual afecta la disponibilidad de los vehículos y aumenta los porcentajes de cancelaciones y los tiempos de espera de los pacientes.
publishDate 2016
dc.date.available.none.fl_str_mv 2016
2022-05-06T17:40:49Z
dc.date.issued.none.fl_str_mv 2016
dc.date.accessioned.none.fl_str_mv 2022-05-06T17:40:49Z
dc.type.spa.fl_str_mv Trabajo de grado - Maestría
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dc.type.content.spa.fl_str_mv Text
dc.type.driver.spa.fl_str_mv info:eu-repo/semantics/masterThesis
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status_str publishedVersion
dc.identifier.uri.none.fl_str_mv https://repositorio.escuelaing.edu.co/handle/001/2050
url https://repositorio.escuelaing.edu.co/handle/001/2050
dc.relation.indexed.spa.fl_str_mv N/A
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dc.publisher.faculty.spa.fl_str_mv Facultad de Ingeniería
dc.publisher.place.spa.fl_str_mv Medellín, Colombia.
dc.publisher.program.spa.fl_str_mv Maestría en Ingeniería Industrial
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spelling Rodríguez Quintero, Alma Karina28862e26d610aa77e65d069e4081add8600Grupo de Investigación en Innovación y Gestión de Cadenas de Abastecimiento - INCASOsorno Osorio, Gloria Milena.Maya Duque, Pablo Andrés.2022-05-06T17:40:49Z20162022-05-06T17:40:49Z2016https://repositorio.escuelaing.edu.co/handle/001/2050Los Servicios de Emergencias Médicas-SEM son sistemas responsables de la estabilización y transporte pre-hospitalario de pacientes con urgencia y emergencia médicas. Por esta razón generalmente la diferencia entre la vida y la muerte de los pacientes ante la ocurrencia de un evento se ve afectada por la capacidad de un SEM de responder adecuadamente cuando se le solicita un servicio. Para lograr esto un SEM debe ubicar sus vehículos de tal manera que se garantice un óptimo desempeño. Sin embargo, esta es una decisión que no es fácil tomar. Los acelerados cambios de los entornos, variaciones de la demanda dependiendo del día de la semana o época del año y adicionalmente, en algunos casos, restricciones operacionales debido a la disponibilidad de los recursos hacen que los SEM tengan la necesidad de cambiar constantemente la ubicación de sus vehículos. Esto se conoce en la literatura como problemas de relocalización de vehículos. Teniendo en cuenta lo anterior, en el presente trabajo se desarrolló un modelo de simulación de eventos discretos que permite evaluar políticas de relocalización de un SEM. Para esto se utilizó como sistema de referencia el servicio de Coomeva Emergencia Médica. El cual es un servicio de atención médica a domicilio y atención de urgencias y emergencia las 24 horas del día. Se encontró que aunque en algunos casos es posible que debido a la política actual del SEM de estudio, de ubicar los vehículos en los barrios donde se prestó el último servicio, se presenten mayores tiempos de respuesta, cuando analizamos todo los servicios se observa que con esta política se generan menores porcentajes de cancelaciones y de tiempos de espera. Además, la política actual permite una mayor disponibilidad de los vehículos para atender las solicitudes de los pacientes, debido a que están disponibles inmediatamente después de terminar un servicio. A diferencia de esto, cuando los vehículos deben desplazarse a una base después de finalizar un servicio, se presenta un aumento significativo en los tiempos de viaje, lo cual afecta la disponibilidad de los vehículos y aumenta los porcentajes de cancelaciones y los tiempos de espera de los pacientes.The Emergency Medical Services-SEM are systems responsible for the pre-hospital stabilization and transport of patients with medical urgency and emergency. For this reason, the difference between the life and death of patients in the event of an event is generally affected by the ability of an EMS to respond adequately when a service is requested. To achieve this, a SEM must locate its vehicles in such a way that optimal performance is guaranteed. However, this is a decision that is not easy to make. The rapid changes in environments, variations in demand depending on the day of the week or time of year, and additionally, in some cases, operational restrictions due to the availability of resources, mean that SEMs have the need to constantly change the location of their vehicles. This is known in the literature as vehicle relocation problems. Taking into account the above, in the present work a discrete event simulation model was developed that allows evaluating relocation policies of an SEM. For this, the Coomeva Emergency Medical service was used as a reference system. Which is a home health care service and urgent and emergency care 24 hours a day. It was found that although in some cases it is possible that due to the current policy of the study SEM, of locating the vehicles in the neighborhoods where the last service was provided, there are longer response times, when we analyze all the services it is observed that with This policy generates lower percentages of cancellations and waiting times. In addition, the current policy allows for greater availability of vehicles to meet patient requests, since they are available immediately after a service is completed. In contrast to this, when vehicles must travel to a base after a service ends, there is a significant increase in travel times, which affects the availability of vehicles and increases the percentages of cancellations and wait times of the patients.MaestríaMagíster en Ingeniería Industrial69 páginas.application/pdfUniversidad de AntioquiaFacultad de IngenieríaMedellín, Colombia.Maestría en Ingeniería Industrialhttps://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessAtribución 4.0 Internacional (CC BY 4.0)http://purl.org/coar/access_right/c_abf2http://bibliotecadigital.udea.edu.co/dspace/handle/10495/5741?mode=fullModelo de simulación para analizar el problema de re-localización de las ambulancia de un servicio de emergencia médico (SEM).Trabajo de grado - Maestríainfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_2df8fbb1Textinfo:eu-repo/semantics/masterThesishttp://purl.org/redcol/resource_type/ARThttp://purl.org/coar/version/c_970fb48d4fbd8a85N/AE. 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Simul., vol. 7, no. 1, pp. 12– 24, Dec. 2013.Asistencia en emergenciasTransporte de enfermos y heridosAtención médicaEmergency assistanceTransport of sick and woundedMedical careUrgencias medicasMedical emergenciesRelocalizaciónOptimización de serviciosLICENSElicense.txtlicense.txttext/plain; charset=utf-81881https://repositorio.escuelaing.edu.co/bitstream/001/2050/2/license.txt5a7ca94c2e5326ee169f979d71d0f06eMD52open accessORIGINALRodríguez Quintero, Alma Karina.pdfRodríguez Quintero, Alma Karina.pdfModelo de simulación para analizar el problema de re-localización de las ambulancia de un servicio de emergencia médico (SEM)application/pdf2776784https://repositorio.escuelaing.edu.co/bitstream/001/2050/1/Rodr%c3%adguez%20Quintero%2c%20Alma%20Karina.pdfe20335776a7664b327c7e165cfde69f1MD51open accessTEXTMODELO DE SIMULACIÓN PARA ANALIZAR EL PROBLEMA DE RELOCALIZACIÓN.pdf.txtMODELO DE SIMULACIÓN PARA ANALIZAR EL PROBLEMA DE RELOCALIZACIÓN.pdf.txtExtracted texttext/plain205446https://repositorio.escuelaing.edu.co/bitstream/001/2050/3/MODELO%20DE%20SIMULACI%c3%93N%20PARA%20ANALIZAR%20EL%20PROBLEMA%20DE%20RELOCALIZACI%c3%93N.pdf.txtd2ef730e8288ae4b05cf26907f0ef91cMD53open accessRodríguez Quintero, Alma Karina.pdf.txtRodríguez Quintero, Alma Karina.pdf.txtExtracted texttext/plain205446https://repositorio.escuelaing.edu.co/bitstream/001/2050/5/Rodr%c3%adguez%20Quintero%2c%20Alma%20Karina.pdf.txtd2ef730e8288ae4b05cf26907f0ef91cMD55open accessTHUMBNAILMODELO DE SIMULACIÓN PARA ANALIZAR EL PROBLEMA DE RELOCALIZACIÓN.pdf.jpgMODELO DE SIMULACIÓN PARA ANALIZAR EL PROBLEMA DE RELOCALIZACIÓN.pdf.jpgGenerated Thumbnailimage/jpeg6326https://repositorio.escuelaing.edu.co/bitstream/001/2050/4/MODELO%20DE%20SIMULACI%c3%93N%20PARA%20ANALIZAR%20EL%20PROBLEMA%20DE%20RELOCALIZACI%c3%93N.pdf.jpg01b99428da9a9e0a2a061b966fc58891MD54open accessRodríguez Quintero, Alma Karina.pdf.jpgRodríguez Quintero, Alma Karina.pdf.jpgGenerated Thumbnailimage/jpeg6326https://repositorio.escuelaing.edu.co/bitstream/001/2050/6/Rodr%c3%adguez%20Quintero%2c%20Alma%20Karina.pdf.jpg01b99428da9a9e0a2a061b966fc58891MD56open access001/2050oai:repositorio.escuelaing.edu.co:001/20502022-08-18 11:30:29.586open accessRepositorio Escuela Colombiana de Ingeniería Julio Garavitorepositorio.eci@escuelaing.edu.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