Model to measure the effect of the integration of information in business processes. Example: bidding process for an industry

The main contribution of the research is to propose a quantitative model based on indicators designed by the authors, to measure the effect on the performance of the process caused by an improvement in the integration of information.

Autores:: Rodríıguez Rios, Claudia Yadira
Roa Sánchez, Jorge Enrique

Tipo de recurso:: Article of journal

Fecha de publicación:: 2021

Institución:: Escuela Colombiana de Ingeniería Julio Garavito

Repositorio:: Repositorio Institucional ECI

Idioma:: eng

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dc.title.eng.fl_str_mv	Model to measure the effect of the integration of information in business processes. Example: bidding process for an industry
title	Model to measure the effect of the integration of information in business processes. Example: bidding process for an industry
spellingShingle	Model to measure the effect of the integration of information in business processes. Example: bidding process for an industry Modelos cuantitativos Arquitectura empresarial Inteligencia de negocios Quantitative models Enterprise architecture Business intelligence Arquitectura empresarial Integración de información Mejora de procesos de negocio Proceso de licitación Modelos cuantitativos Integration of information Improvement of business processes Bidding process
title_short	Model to measure the effect of the integration of information in business processes. Example: bidding process for an industry
title_full	Model to measure the effect of the integration of information in business processes. Example: bidding process for an industry
title_fullStr	Model to measure the effect of the integration of information in business processes. Example: bidding process for an industry
title_full_unstemmed	Model to measure the effect of the integration of information in business processes. Example: bidding process for an industry
title_sort	Model to measure the effect of the integration of information in business processes. Example: bidding process for an industry
dc.creator.fl_str_mv	Rodríıguez Rios, Claudia Yadira Roa Sánchez, Jorge Enrique
dc.contributor.author.none.fl_str_mv	Rodríıguez Rios, Claudia Yadira Roa Sánchez, Jorge Enrique
dc.contributor.colaborator.spa.fl_str_mv	Rodríıguez Rios, Claudia Yadira Ospina Becerra, Victoria Eugenia
dc.contributor.researchgroup.spa.fl_str_mv	Centro de Investigación Manufactura y servicios - CIMSER
dc.subject.armarc.none.fl_str_mv	Modelos cuantitativos Arquitectura empresarial Inteligencia de negocios
topic	Modelos cuantitativos Arquitectura empresarial Inteligencia de negocios Quantitative models Enterprise architecture Business intelligence Arquitectura empresarial Integración de información Mejora de procesos de negocio Proceso de licitación Modelos cuantitativos Integration of information Improvement of business processes Bidding process
dc.subject.armarc.eng.fl_str_mv	Quantitative models Enterprise architecture Business intelligence
dc.subject.proposal.spa.fl_str_mv	Arquitectura empresarial Integración de información Mejora de procesos de negocio Proceso de licitación Modelos cuantitativos
dc.subject.proposal.eng.fl_str_mv	Integration of information Improvement of business processes Bidding process
description	The main contribution of the research is to propose a quantitative model based on indicators designed by the authors, to measure the effect on the performance of the process caused by an improvement in the integration of information.
publishDate	2021
dc.date.issued.none.fl_str_mv	2021-10
dc.date.accessioned.none.fl_str_mv	2022-03-17T20:17:13Z
dc.date.available.none.fl_str_mv	2022-03-17T20:17:13Z
dc.type.spa.fl_str_mv	Artículo de revista
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dc.identifier.doi.none.fl_str_mv	https://doi.org/10.1108/BPMJ-09-2020-0432
url	https://repositorio.escuelaing.edu.co/handle/001/2040 https://doi.org/10.1108/BPMJ-09-2020-0432
dc.language.iso.spa.fl_str_mv	eng
language	eng
dc.relation.citationedition.spa.fl_str_mv	Vol. 28 No. 1, pp. 81-112.
dc.relation.citationendpage.spa.fl_str_mv	112
dc.relation.citationissue.spa.fl_str_mv	No. 1,
dc.relation.citationstartpage.spa.fl_str_mv	81
dc.relation.citationvolume.spa.fl_str_mv	Vol. 28
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dc.relation.ispartofjournal.eng.fl_str_mv	Business Process Management Journal
dc.relation.references.spa.fl_str_mv	Batini, C., Cappiello, C., Francalanci, C. and Maurino, A. (2009), “Methodologies for data quality assessment and improvement”, ACM Computing Surveys, Vol. 41 No. 3, pp. 1-52, doi: 10.1145/ 1541880.1541883. Berente, N., Vandenbosch, B. and Aubert, B. (2009), “Information flows and business process integration”, Business Process Management Journal, Vol. 15 No. 1, pp. 119-141, doi: 10.1108/ 14637150910931505. Bhatt, G.D. (2000), “An empirical examination of the effects of information systems integration on business process improvement”, International Journal of Operations and Production Management, Vol. 20 No. 11, pp. 1331-1359, doi: 10.1108/01443570010348280. Brand, N. and Van der Kolk, H. (1995), Workflow Analysis and Design, Kluwer, Deventer Buzby, C.M., Gerstenfeld, A., Voss, L.E. and Zeng, A.Z. (2002), “Using lean principles to streamline the quotation process: a case study”, Industrial Management and Data Systems, Vol. 102 No. 9, pp. 513-520, doi: 10.1108/02635570210450190. Cupani, M. (2012), “Revista Tesis 2012, No 1. Pp. 186-199 Cupani, M”, Revista Tesis 2012, Vol. 1 No. 1, pp. 186-199. Davenport, T.H. (1993), Process Innovation Reengineering Work through Information Technology, 1st ed., Harvard Business School Press, Boston. Dumas, M., La Rosa, M., Mendling, J. and Reijers, H.A. (2013), Fundamentals of Business Process Management, 1st ed., Springer, Berlin and Heidelberg, doi: 10.1007/978-3-642-33143-5. Gerring, J. (2017), Case Study Research: Principles and Practices. John Gerring (Cambridge University Press, 2007), 1st ed., Cambridge University Press, Cambridge, doi: 101017/9781107181267. Hornford, D., Paider, T., Forde, C., Josey, A., Dohert, G. and Fox, C. (2011), “TOGAF version 9.1”, Open Group Standard, The Open Group, 1st ed., doi: 10.1111/j.1365-2702.2009.02827.x. ICONTEC (2005), Norma T ecnica Colombiana NTC-ISO 9000-2005. ISACA (2013), Enabling Information. ISO/IEC (2017), International Standard ISO/IEC Information Technology — Security Techniques — Information Security, 2nd ed., Vol. 2016. Iyamu, T., Nehemia-Maletzky, M. and Irja, S. (2016), “The overlapping nature of Business Analysis and Business Architecture: what we need to know”, Electronic Journal of Information Systems Evaluation, Vol. 19 No. 3, pp. 169-179. Limam, S. and Reijers, H.a. (2007), “Best practices in business process redesign: use and impact”, Business Process Management Journal, Vol. 13 No. 2, pp. 193-213, doi: 10.1108/ 14637150710740455 Luftman, J.N. (2001), La competencia en la era de la informaci on, Universidad Iberoamericana, Mexico D.F. Mansar, S.L. and Reijers, H.A. (2007), “Best practices in business process redesign: use and impact”, Business Process Management Journal, Vol. 13 No. 2, pp. 193-213, doi: 10.1108/ 14637150710740455. Ofner, M.H., Otto, B. and Osterle, H. (2012), € “Integrating a data quality perspective into business process management”, Business Process Management Journal, Vol. 18 No. 6, pp. 1036-1067, doi: 10.1108/14637151211283401. OIT, O.I.del T. (2011), ¿C omo se analizan la eficacia y eficiencia?, CINTERFOR Centro Interamericano Para El Desarrollo Del Conocimiento En La Formaci on Profesional. Paul, R.J. and Serrano, A. (2003), “Simulation for business processes and information systems design”, Proceedings of the 2003 International Conference on Machine Learning and Cybernetics (IEEE Cat. No.03EX693), pp. 1787-1796, doi: 10.1109/WSC.2003.1261634. Plugge, A., Nikou, S. and Bouwman, H. (2020), “The revitalization of service orientation: a business services model”, Business Process Management Journal, Vol. ahead-of-print No. ahead-of-print, doi: 10.1108/BPMJ-02-2020-0052. Ray, P. and Serrano, A. (2003), “Simulation for business processes and information systems design”, in Chick, S., S anchez, P., Ferrin, D. and Morrice, D. (Eds), Proceedings of the 2003 Winter Simulation Conference, Uxbridge Middlesex, pp. 1787-1796. Rodr ıguez, C.Y. (2015), “Qu e es business process management BPM. Definiciones y conceptos”, Escuela Colombiana de Ingenier ıa, Vol. 25 No. 98, pp. 23-29, ISSN 0121-5132, available at: https:// escuelaing.s3.amazonaws.com/staging/documents/Revista_Escuela_Colombiana_de_Ingenier% BPMJ C3%ADa_98.pdf?AWSAccessKeyId=AKIAWFY3NGTFBJGCIWME&Signature=sLxILWqfFC Y8ZZg2uZ6n3t0oB%2BI%3D&Expires=1635433150. Rostami, K., Heinrich, R., Busch, A. and Reussner, R. (2017), “Architecture-based change impact analysis in information systems and business processes”, Proceedings - 2017 IEEE International Conference on Software Architecture, ICSA, pp. 179-188, doi: 10.1109/ICSA.2017.17. Stausberg, J., Nasseh, D. and Nonnemacher, M. (2015), “Measuring data quality: a review of the literature between 2005 and 2013”, Studies in Health Technology and Informatics, Vol. 210, pp. 712-716, doi: 10.3233/978-1-61499-512-8-712. Unesco (1992), C atedra Unesco. Maestr ıa en Gesti on de la Informaci on en las Organizaciones. Van Looy, A. and Shafagatova, A. (2016), “Business process performance measurement: a structured literature review of indicators, measures and metrics”, SpringerPlus, Vol. 5 No. 1, p. 1797, doi: 10.1186/s40064-016-3498-1. Vetr o, A., Canova, L., Torchiano, M., Minotas, C.O., Iemma, R. and Morando, F. (2016), “Open data quality measurement framework: definition and application to Open Government Data”, Government Information Quarterly, Vol. 33 No. 2, pp. 325-337, doi: 10.1016/j.giq.2016.02.001. Violinov, B.B. (2016), “Enterprise architecture in the company management framework”, Uроблеми Економ{ки, Vol. 4, pp. 98-10 Yin, R.K. (2003), Case Study Research Design and Methods, pp. 1-181. Zellner, G. (2011), “A structured evaluation of business process improvement approaches”, Business Process Management Journal, Vol. 17 No. 2, pp. 203-237, doi: 10.1108/14637151111122329.
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spelling	Rodríıguez Rios, Claudia Yadiraf3d7f7cc697feeec2ddb0322834406a5600Roa Sánchez, Jorge Enrique3efb23cf9d96858837907bb49f4f3933600Rodríıguez Rios, Claudia YadiraOspina Becerra, Victoria EugeniaCentro de Investigación Manufactura y servicios - CIMSER2022-03-17T20:17:13Z2022-03-17T20:17:13Z2021-10https://repositorio.escuelaing.edu.co/handle/001/2040https://doi.org/10.1108/BPMJ-09-2020-0432The main contribution of the research is to propose a quantitative model based on indicators designed by the authors, to measure the effect on the performance of the process caused by an improvement in the integration of information.La principal contribución de la investigación es proponer un modelo cuantitativo basado en indicadores diseñado por los autores, para medir el efecto en el desempeño del proceso causado por una mejora en la integración de la información.Es una investigación descriptiva y exploratoria, inmersa en un caso estudio; el proceso de licitación fue seleccionado por la alta dirección debido a la alta complejidad e impacto de este proceso en la organización. El protocolo para la realización del estudio implicó entrevistas con el propietario de la proceso y todos los funcionarios involucrados, como fuentes de información, insumos para modelar en BPMN2.0 a nivel de actividad y se realizó una validación estadística del modelo, para sustentar una confianza aceptable del mismo.32 páginasapplication/pdfengEmerald Publishing LimitedInglaterrahttps://www.emerald.com/insight/publication/issn/1463-7154Model to measure the effect of the integration of information in business processes. Example: bidding process for an industryArtículo de revistainfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Textinfo:eu-repo/semantics/articlehttp://purl.org/redcol/resource_type/ARThttp://purl.org/coar/version/c_970fb48d4fbd8a85Vol. 28 No. 1, pp. 81-112.112No. 1,81Vol. 28N/ABusiness Process Management JournalBatini, C., Cappiello, C., Francalanci, C. and Maurino, A. (2009), “Methodologies for data quality assessment and improvement”, ACM Computing Surveys, Vol. 41 No. 3, pp. 1-52, doi: 10.1145/ 1541880.1541883.Berente, N., Vandenbosch, B. and Aubert, B. (2009), “Information flows and business process integration”, Business Process Management Journal, Vol. 15 No. 1, pp. 119-141, doi: 10.1108/ 14637150910931505.Bhatt, G.D. (2000), “An empirical examination of the effects of information systems integration on business process improvement”, International Journal of Operations and Production Management, Vol. 20 No. 11, pp. 1331-1359, doi: 10.1108/01443570010348280.Brand, N. and Van der Kolk, H. (1995), Workflow Analysis and Design, Kluwer, DeventerBuzby, C.M., Gerstenfeld, A., Voss, L.E. and Zeng, A.Z. (2002), “Using lean principles to streamline the quotation process: a case study”, Industrial Management and Data Systems, Vol. 102 No. 9, pp. 513-520, doi: 10.1108/02635570210450190.Cupani, M. (2012), “Revista Tesis 2012, No 1. Pp. 186-199 Cupani, M”, Revista Tesis 2012, Vol. 1 No. 1, pp. 186-199.Davenport, T.H. (1993), Process Innovation Reengineering Work through Information Technology, 1st ed., Harvard Business School Press, Boston.Dumas, M., La Rosa, M., Mendling, J. and Reijers, H.A. (2013), Fundamentals of Business Process Management, 1st ed., Springer, Berlin and Heidelberg, doi: 10.1007/978-3-642-33143-5.Gerring, J. (2017), Case Study Research: Principles and Practices. John Gerring (Cambridge University Press, 2007), 1st ed., Cambridge University Press, Cambridge, doi: 101017/9781107181267.Hornford, D., Paider, T., Forde, C., Josey, A., Dohert, G. and Fox, C. (2011), “TOGAF version 9.1”, Open Group Standard, The Open Group, 1st ed., doi: 10.1111/j.1365-2702.2009.02827.x.ICONTEC (2005), Norma T ecnica Colombiana NTC-ISO 9000-2005.ISACA (2013), Enabling Information.ISO/IEC (2017), International Standard ISO/IEC Information Technology — Security Techniques — Information Security, 2nd ed., Vol. 2016.Iyamu, T., Nehemia-Maletzky, M. and Irja, S. (2016), “The overlapping nature of Business Analysis and Business Architecture: what we need to know”, Electronic Journal of Information Systems Evaluation, Vol. 19 No. 3, pp. 169-179.Limam, S. and Reijers, H.a. (2007), “Best practices in business process redesign: use and impact”, Business Process Management Journal, Vol. 13 No. 2, pp. 193-213, doi: 10.1108/ 14637150710740455Luftman, J.N. (2001), La competencia en la era de la informaci on, Universidad Iberoamericana, Mexico D.F.Mansar, S.L. and Reijers, H.A. (2007), “Best practices in business process redesign: use and impact”, Business Process Management Journal, Vol. 13 No. 2, pp. 193-213, doi: 10.1108/ 14637150710740455.Ofner, M.H., Otto, B. and Osterle, H. (2012), € “Integrating a data quality perspective into business process management”, Business Process Management Journal, Vol. 18 No. 6, pp. 1036-1067, doi: 10.1108/14637151211283401.OIT, O.I.del T. (2011), ¿C omo se analizan la eficacia y eficiencia?, CINTERFOR Centro Interamericano Para El Desarrollo Del Conocimiento En La Formaci on Profesional.Paul, R.J. and Serrano, A. (2003), “Simulation for business processes and information systems design”, Proceedings of the 2003 International Conference on Machine Learning and Cybernetics (IEEE Cat. No.03EX693), pp. 1787-1796, doi: 10.1109/WSC.2003.1261634.Plugge, A., Nikou, S. and Bouwman, H. (2020), “The revitalization of service orientation: a business services model”, Business Process Management Journal, Vol. ahead-of-print No. ahead-of-print, doi: 10.1108/BPMJ-02-2020-0052.Ray, P. and Serrano, A. (2003), “Simulation for business processes and information systems design”, in Chick, S., S anchez, P., Ferrin, D. and Morrice, D. (Eds), Proceedings of the 2003 Winter Simulation Conference, Uxbridge Middlesex, pp. 1787-1796.Rodr ıguez, C.Y. (2015), “Qu e es business process management BPM. Definiciones y conceptos”, Escuela Colombiana de Ingenier ıa, Vol. 25 No. 98, pp. 23-29, ISSN 0121-5132, available at: https:// escuelaing.s3.amazonaws.com/staging/documents/Revista_Escuela_Colombiana_de_Ingenier% BPMJ C3%ADa_98.pdf?AWSAccessKeyId=AKIAWFY3NGTFBJGCIWME&Signature=sLxILWqfFC Y8ZZg2uZ6n3t0oB%2BI%3D&Expires=1635433150.Rostami, K., Heinrich, R., Busch, A. and Reussner, R. (2017), “Architecture-based change impact analysis in information systems and business processes”, Proceedings - 2017 IEEE International Conference on Software Architecture, ICSA, pp. 179-188, doi: 10.1109/ICSA.2017.17.Stausberg, J., Nasseh, D. and Nonnemacher, M. (2015), “Measuring data quality: a review of the literature between 2005 and 2013”, Studies in Health Technology and Informatics, Vol. 210, pp. 712-716, doi: 10.3233/978-1-61499-512-8-712.Unesco (1992), C atedra Unesco. Maestr ıa en Gesti on de la Informaci on en las Organizaciones.Van Looy, A. and Shafagatova, A. (2016), “Business process performance measurement: a structured literature review of indicators, measures and metrics”, SpringerPlus, Vol. 5 No. 1, p. 1797, doi: 10.1186/s40064-016-3498-1.Vetr o, A., Canova, L., Torchiano, M., Minotas, C.O., Iemma, R. and Morando, F. (2016), “Open data quality measurement framework: definition and application to Open Government Data”, Government Information Quarterly, Vol. 33 No. 2, pp. 325-337, doi: 10.1016/j.giq.2016.02.001.Violinov, B.B. (2016), “Enterprise architecture in the company management framework”, Uроблеми Економ{ки, Vol. 4, pp. 98-10Yin, R.K. (2003), Case Study Research Design and Methods, pp. 1-181.Zellner, G. (2011), “A structured evaluation of business process improvement approaches”, Business Process Management Journal, Vol. 17 No. 2, pp. 203-237, doi: 10.1108/14637151111122329.info:eu-repo/semantics/closedAccesshttp://purl.org/coar/access_right/c_14cbModelos cuantitativosArquitectura empresarialInteligencia de negociosQuantitative modelsEnterprise architectureBusiness intelligenceArquitectura empresarialIntegración de informaciónMejora de procesos de negocioProceso de licitaciónModelos cuantitativosIntegration of informationImprovement of business processesBidding processORIGINALModel to measure the effect of the integration of information in business processes. Example: bidding process for an industry.pdfModel to measure the effect of the integration of information in business processes. Example: bidding process for an industry.pdfRodríıguez Rios, Claudia Yadiraapplication/pdf2812766https://repositorio.escuelaing.edu.co/bitstream/001/2040/1/Model%20to%20measure%20the%20effect%20of%20the%20integration%20of%20information%20in%20business%20processes.%20Example%3a%20bidding%20process%20for%20an%20industry.pdfe7fffce414e21cfe99c6d98be2a22242MD51metadata only accessAutorización.pdfAutorización.pdfapplication/pdf403428https://repositorio.escuelaing.edu.co/bitstream/001/2040/2/Autorizacio%cc%81n.pdf0192304e87e42bfea80a97e57ad870c3MD52metadata only accessLICENSElicense.txtlicense.txttext/plain; charset=utf-81881https://repositorio.escuelaing.edu.co/bitstream/001/2040/3/license.txt5a7ca94c2e5326ee169f979d71d0f06eMD53metadata only accessTEXTModel to measure the effect of the.pdf.txtModel to measure the effect of the.pdf.txtExtracted texttext/plain79501https://repositorio.escuelaing.edu.co/bitstream/001/2040/4/Model%20to%20measure%20the%20effect%20of%20the.pdf.txtbb7a98a090dd276112fa4aabbbf0da8bMD54metadata only accessAutorización.pdf.txtAutorización.pdf.txtExtracted texttext/plain3940https://repositorio.escuelaing.edu.co/bitstream/001/2040/6/Autorizacio%cc%81n.pdf.txt2d0758e7b0849297b51fd52189c8142fMD56metadata only accessRodríguez Ríos, Claudia Yadira-2021.pdf.txtRodríguez Ríos, Claudia Yadira-2021.pdf.txtExtracted texttext/plain79501https://repositorio.escuelaing.edu.co/bitstream/001/2040/7/Rodr%c3%adguez%20R%c3%ados%2c%20Claudia%20Yadira-2021.pdf.txtbb7a98a090dd276112fa4aabbbf0da8bMD57metadata only accessModel to measure the effect of the integration of information in business processes. Example: bidding process for an industry.pdf.txtModel to measure the effect of the integration of information in business processes. Example: bidding process for an industry.pdf.txtExtracted texttext/plain79501https://repositorio.escuelaing.edu.co/bitstream/001/2040/10/Model%20to%20measure%20the%20effect%20of%20the%20integration%20of%20information%20in%20business%20processes.%20Example%3a%20bidding%20process%20for%20an%20industry.pdf.txtbb7a98a090dd276112fa4aabbbf0da8bMD510metadata only accessTHUMBNAILModel to measure the effect of the.pdf.jpgModel to measure the effect of the.pdf.jpgGenerated Thumbnailimage/jpeg15562https://repositorio.escuelaing.edu.co/bitstream/001/2040/5/Model%20to%20measure%20the%20effect%20of%20the.pdf.jpgf87a09d80c68c0949ead1578a162c527MD55metadata only accessRodríguez Ríos, Claudia Yadira-2021.pdf.jpgRodríguez Ríos, Claudia Yadira-2021.pdf.jpgGenerated Thumbnailimage/jpeg15562https://repositorio.escuelaing.edu.co/bitstream/001/2040/8/Rodr%c3%adguez%20R%c3%ados%2c%20Claudia%20Yadira-2021.pdf.jpgf87a09d80c68c0949ead1578a162c527MD58metadata only accessAutorización.pdf.jpgAutorización.pdf.jpgGenerated Thumbnailimage/jpeg13870https://repositorio.escuelaing.edu.co/bitstream/001/2040/9/Autorizacio%cc%81n.pdf.jpga6da2990753918efed7fcc1b52b7bae9MD59metadata only accessModel to measure the effect of the integration of information in business processes. Example: bidding process for an industry.pdf.jpgModel to measure the effect of the integration of information in business processes. Example: bidding process for an industry.pdf.jpgGenerated Thumbnailimage/jpeg15562https://repositorio.escuelaing.edu.co/bitstream/001/2040/11/Model%20to%20measure%20the%20effect%20of%20the%20integration%20of%20information%20in%20business%20processes.%20Example%3a%20bidding%20process%20for%20an%20industry.pdf.jpgf87a09d80c68c0949ead1578a162c527MD511metadata only access001/2040oai:repositorio.escuelaing.edu.co:001/20402022-08-18 11:54:24.186metadata only accessRepositorio Escuela Colombiana de Ingeniería Julio Garavitorepositorio.eci@escuelaing.edu.co

Model to measure the effect of the integration of information in business processes. Example: bidding process for an industry

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