Qué es Business Process Management (BPM). Definiciones y conceptos

En este artículo se define de manera clara y concreta el Business Process Management (BPM), para lo cual se hizo una revisión sistemática estructurada, con búsquedas en cuatro bases de datos científicas: ScienceDirect, Emerald, ProQuest y EBSCO, y sólo se emplearon artículos científicos completos pu...

Full description

Autores:
Rodríguez Ríos, Claudia Yadira
Tipo de recurso:
Article of journal
Fecha de publicación:
2015
Institución:
Escuela Colombiana de Ingeniería Julio Garavito
Repositorio:
Repositorio Institucional ECI
Idioma:
spa
OAI Identifier:
oai:repositorio.escuelaing.edu.co:001/3114
Acceso en línea:
https://repositorio.escuelaing.edu.co/handle/001/3114
https://repositorio.escuelaing.edu.co/
Palabra clave:
Gestión empresarial
Gestión de procesos de negocio
Business management
Cultura organizacional
Corporate culture
Business Process Management
Technology
BPM
Procesos
Gestión
Tecnología
Rights
openAccess
License
http://purl.org/coar/access_right/c_abf2
id ESCUELAIG2_13e78a37901ce0aff2c17c713cd96e3e
oai_identifier_str oai:repositorio.escuelaing.edu.co:001/3114
network_acronym_str ESCUELAIG2
network_name_str Repositorio Institucional ECI
repository_id_str
dc.title.spa.fl_str_mv Qué es Business Process Management (BPM). Definiciones y conceptos
dc.title.alternative.eng.fl_str_mv What is Businesss Process Management (BPM). Definitions and Concepts
title Qué es Business Process Management (BPM). Definiciones y conceptos
spellingShingle Qué es Business Process Management (BPM). Definiciones y conceptos
Gestión empresarial
Gestión de procesos de negocio
Business management
Cultura organizacional
Corporate culture
Business Process Management
Technology
BPM
Procesos
Gestión
Tecnología
title_short Qué es Business Process Management (BPM). Definiciones y conceptos
title_full Qué es Business Process Management (BPM). Definiciones y conceptos
title_fullStr Qué es Business Process Management (BPM). Definiciones y conceptos
title_full_unstemmed Qué es Business Process Management (BPM). Definiciones y conceptos
title_sort Qué es Business Process Management (BPM). Definiciones y conceptos
dc.creator.fl_str_mv Rodríguez Ríos, Claudia Yadira
dc.contributor.author.none.fl_str_mv Rodríguez Ríos, Claudia Yadira
dc.contributor.researchgroup.spa.fl_str_mv Centro de Investigación en Manufactura y Servicios - CIMSER
dc.subject.armarc.none.fl_str_mv Gestión empresarial
Gestión de procesos de negocio
Business management
Cultura organizacional
Corporate culture
topic Gestión empresarial
Gestión de procesos de negocio
Business management
Cultura organizacional
Corporate culture
Business Process Management
Technology
BPM
Procesos
Gestión
Tecnología
dc.subject.proposal.eng.fl_str_mv Business Process Management
Technology
dc.subject.proposal.spa.fl_str_mv BPM
Procesos
Gestión
Tecnología
description En este artículo se define de manera clara y concreta el Business Process Management (BPM), para lo cual se hizo una revisión sistemática estructurada, con búsquedas en cuatro bases de datos científicas: ScienceDirect, Emerald, ProQuest y EBSCO, y sólo se emplearon artículos científicos completos publicados en revistas indexadas. De este análisis se concluye que el BPM es un sistema integrado de gestión basado en procesos, que utiliza sistemas de información especializados y cubre todos los procesos operativos y de negocio de la organización para hacerla más productiva y competitiva, asegurando un mejoramiento continuo y un mantenimiento permanente de los procesos acorde con la estrategia de la empresa.
publishDate 2015
dc.date.issued.none.fl_str_mv 2015
dc.date.accessioned.none.fl_str_mv 2024-06-20T17:14:30Z
dc.date.available.none.fl_str_mv 2024-06-20T17:14:30Z
dc.type.spa.fl_str_mv Artículo de revista
dc.type.coar.fl_str_mv http://purl.org/coar/resource_type/c_2df8fbb1
dc.type.coarversion.fl_str_mv http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.version.spa.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.coar.spa.fl_str_mv http://purl.org/coar/resource_type/c_6501
dc.type.content.spa.fl_str_mv Text
dc.type.driver.spa.fl_str_mv info:eu-repo/semantics/article
format http://purl.org/coar/resource_type/c_6501
status_str publishedVersion
dc.identifier.issn.spa.fl_str_mv 0121-5132
dc.identifier.uri.none.fl_str_mv https://repositorio.escuelaing.edu.co/handle/001/3114
dc.identifier.eissn.spa.fl_str_mv 0121-5132
dc.identifier.instname.spa.fl_str_mv Universidad Escuela Colombiana de Ingeniería Julio Garavito
dc.identifier.reponame.spa.fl_str_mv Repositorio Digital
dc.identifier.repourl.spa.fl_str_mv https://repositorio.escuelaing.edu.co/
identifier_str_mv 0121-5132
Universidad Escuela Colombiana de Ingeniería Julio Garavito
Repositorio Digital
url https://repositorio.escuelaing.edu.co/handle/001/3114
https://repositorio.escuelaing.edu.co/
dc.language.iso.spa.fl_str_mv spa
language spa
dc.relation.citationedition.spa.fl_str_mv No. 98 Abril - Junio de 2015
dc.relation.citationendpage.spa.fl_str_mv 29
dc.relation.citationissue.spa.fl_str_mv 98
dc.relation.citationstartpage.spa.fl_str_mv 23
dc.relation.ispartofjournal.spa.fl_str_mv Revista de la Escuela Colombiana de Ingeniería
dc.relation.references.spa.fl_str_mv Al-Mashari, M. (2006). Innovation through Information Technology (IT) enabled Business Process Management (BPM): a review of key issues. International Journal of Innovation and Learning, 3(4), 403-415
Armistead, C., Machin, S. & Pritchard, J. P. (1997). Approaches to business process management. In J. Ribera & J. Prats (eds.), Managing Service Operations: Lessons from the Service and Manufacturing Sectors, papers from the 4th International Conference of the European Operations Management Association. Barcelona, Spain: IESE
Bandara, W., Alibabaei, A. & Aghdasi, M. (2009). Means of achieving business process management success factors. MCIS 2009 Proceedings of the 4th Mediterranean Conference on Information Systems. Athens, Greece, 25-27
Bhattacharya, K., Guttman, R., Lyman, K., Heat III, F.F., Kumaran, S., Nandi, P., Wu, F., Athma, P., Freiberg, C., Johansen, L. & Staudt, A. (2005). A model-driven approach to industrializing discovery processes in pharmaceutical research. IBM Systems Journal, 44(1), 145
Box, S. & Platts, K. (2005). Business process management: establishing and maintaining project alignment. Business Process Management Journal, 11(4), 370-387
Creswell, J. W. (2009). Research Design: Qualitative, Quantitative and Mixed Methods Approaches. California, USA: Sage Publications, Inc
Chang, J. F. (2006). Business Process Management Systems: Strategy and Implementation. Florida, USA: Auerbach Publications
Chen, P. (1976). The entity-relationship model toward a united view of data. ACM Transactions on Database Systems, 1(1), 9-36
Chen, M., Zhang, D. & Zhou, L. (2006). Empowering collaborative commerce with web services enabled business process management systems. Decision Support Systems, 43(2), 530-546
Corrigan, S. (1996). Human and Organisational Aspects of Business Process Reengineering [Electronic version], Warwick Manufacturing Group, URL:http://bprc.warwick.ac.uk/shef-find.html. Delavari, H., Bandara, W., Marjanovic, O. & Mathiesen, P. (2010)
Business Process Management (BPM) Education in Australia: A Critical Review Based on Content Analysis. In ACIS 2010 Proceedings, 1-13
DeToro, I. & McCabe, T. (1997). How to stay flexible and elude fads. Quality Progress, 30(3), 55-60
Deutsch, A., Hull, R., Patrizi, F. & Vianu, V. (2009). Automatic verification of data-centric business processes. Proceedings of the 12th International Conference on Database Theory, 252-267
Dumas, M., La Rosa, M., Mendling, J. & Reijers, H. A. (2013). Fundamentals of Business Process Management (1.a ed). Heidelberg, New York, Dordrecht, London: Springer
Elzinga, D. J., Horak, T., Chung-Yee, L. & Bruner, C. (1995). Business Process Management: Survey and Methodology. IEEE Transactions on Engineering Management, 24(2), 119-128
Ghanavati, S., Amyot, D. & Peyton, L. (2011). A Systematic Review of Goal-oriented Requirements Management Frameworks for Business Process Compliance. IEEE Requirements Engineering and Law (Relaw), 2011 Fourth International Workshop on 25-34
Hammer, M. & Champy, J. (1993). Reengineering the Corporation: A Manifesto for Business Revolution. New York, USA: Harper Business
Hammer, M. (1996). Beyond Reengineering: How the Process– Centered Organization is Changing Our Work and Our Lives. New York: Harper Collins
Harmon, P. (2010). The scope and evolution of business process management. In J. Vom Brocke & M. Rosemann (eds.). Handbook on Business Process Management: Introduction, Methods and Information Systems, vol. 1, Springer, Berlin, 37-81
Harrington, H. J. (1995). Total Improvement Management – The Next Generation in Performance Improvement. New York, NY: McGraw-Hill
Hoang, H.H., Jung, J.J. & Tran, C.P. (2013). Ontology-based approaches for cross-enterprise collaboration: a literature review on semantic business process management. Enterprise Information Systems, 18(26), 37-41
Hung, R. Y.-Y. (2006). Business process management as competitive advantage: a review and empirical study. Total Quality Management & Business Excellence, 17(1), 21-40
Jeston, J. & Nelis, J. (2008). Management by Process: A Roadmap to Sustainable Business Process Management. Oxford, England: Elsevier
Kilmann, R. (1995). A holistic program and critical success factors of corporate transformation. European Management Journal, 13(2), 175-186
Lee, R. & Dale, B. (1998). Business process management a review and evaluation. Business Process Management Journal, 4(3), 214-225
McKay, A. & Radnor, Z. (1998). A characterization of a business process. International Journal of Operational and Production Management, 18(9/10), 924-936
Miers, D. (2006). Issues and Best Practices for the BPM and SOA Joumey. BPM Focus Inc., Florida, USA: Lighthouse Point
Miers, D. (2010). Process Innovation and Corporate Agility: Balancing Efficiency and Adaptability in a Knowledge-centric World. BPTrends, 1-17
Moller, C., Maack, C. & Tan. R. D. (2007). What is Business Process Management: A Two Stage Literature Review of an Emerging Field. Research and Practical Issues of Enterprise Information Systems, 1(1), 19-31
Pritchard, J. P. & Armistead, C. (1999). Business process management – Lessons from European business. Business Process Management Journal, 5(1), 10-35
Reijers, H. A. (2003). Design and Control of Workflow Processes: Business Process Management for the Service Industry. Berlin, Germany: Springer
Rosemann, M. & de Bruin, T. (2005). Towards a business process management maturity model. ECIS 2005 Proceedings of the 13th European Conference on Information Systems. Regensburg, Germany, 26-28
Rosemann, M., De Bruin, T. & Hueffner, T. (2004). A model for business process management maturity. ACIS 2004 Proceedings of the 15th Australasian Conference on Information Systems. Hobart, Tasmania, Australia, 1-3
Rosemann, M., De Bruin, T. & Power, B. (2008). BPM maturity. In J. Jeston & J. Nelis (eds.). Business Process Management: Practical Guidelines to Successful Implementations. Elsevier, Oxford, 313-329
Ross, J.E. (1995). Total Quality Management: Text, Cases and Readings. Florida, USA: St. Lucie Press
Santos, R. & Fantinato, M. (2013). The use of software product lines for business process management: A systematic literature review. Information and Software Technology, 55(8), 1355-1373
Sanz, J.L.C. & Nandi, P. (2013). Entity-Centric Operations Modeling for Business Process Management: A Multidisciplinary Review of the State-of-the-Art. International Journal of Software and Informatics, 7(2), 273-308
Smith, H. & Fingar, P. (2006). Business Process Management: The Third Wave. New York, USA: Meghan Kiger
Siegel, J. (2008). In OMG’s OCEB Certification Program, What is the Definition of Business Process? Object Management Group, 1-3
Stoize, C., Gebke, S. & Thomas, O. (2012). Sustainability in Business Process Management Research – a Literature Review. AMCIS 2012 Proceedings. Paper 10 (4343-4352)
Van de Ven, A. & Poole, M. (1995). Explaining development and change in organizations. Academy of Management Review, 20(3), 510-540
Vom Brocke, J. & Sinnl, T. (2011). Culture in business process management: a literature review. Business Process Management Journal, 17(2), 357-378
Webster, J. & Watson, R.T. (2002). Analyzing the past to prepare for the future: writing a literature review. Management Information Systems Quarterly, 26(2), xiii-xxiii
Weske, M. (2007). Business Process Management: Concepts, Languages, Architectures. Berlin, Germany: Springer
Zairi, M. (1997). Business process management: a boundary less approach to modern competitiveness. Business Process Management Journal, 3(1), 64-80
Zairi, M. & Sinclair, D. (1995). BPR and process management: a survey of current practice and future trends in integrated management. Business Process Reengineering and Management Journal, 1(1), 8-29
dc.rights.coar.fl_str_mv http://purl.org/coar/access_right/c_abf2
dc.rights.accessrights.spa.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
rights_invalid_str_mv http://purl.org/coar/access_right/c_abf2
dc.format.extent.spa.fl_str_mv 7 páginas
dc.format.mimetype.spa.fl_str_mv application/pdf
dc.publisher.spa.fl_str_mv Universidad Escuela Colombiana de Ingeniería Julio Garavito
dc.publisher.place.spa.fl_str_mv Bogotá (Colombia)
dc.source.spa.fl_str_mv https://www.escuelaing.edu.co/es/investigacion-e-innovacion/editorial-de-la-escuelacolombiana-de-ingenieria/
institution Escuela Colombiana de Ingeniería Julio Garavito
bitstream.url.fl_str_mv https://repositorio.escuelaing.edu.co/bitstream/001/3114/4/Qu%c3%a9%20es%20business%20process%20management%20%28BPM%29%20definiciones%20y%20conceptos%20%281%29.pdf.txt
https://repositorio.escuelaing.edu.co/bitstream/001/3114/3/Portada%20Qu%c3%a9%20es%20business%20process%20management%20%28BPM%29%20definiciones%20y%20conceptos%20%281%29.PNG
https://repositorio.escuelaing.edu.co/bitstream/001/3114/5/Qu%c3%a9%20es%20business%20process%20management%20%28BPM%29%20definiciones%20y%20conceptos%20%281%29.pdf.jpg
https://repositorio.escuelaing.edu.co/bitstream/001/3114/2/license.txt
https://repositorio.escuelaing.edu.co/bitstream/001/3114/1/Qu%c3%a9%20es%20business%20process%20management%20%28BPM%29%20definiciones%20y%20conceptos%20%281%29.pdf
bitstream.checksum.fl_str_mv 234d8f02049c123a4d2659ad6a93c266
b7a76794dfb224af133cd434708a1d7c
5ab19e0306357fb12554b14b75f2129a
5a7ca94c2e5326ee169f979d71d0f06e
f9358942b2f632e1e2110ba0f9334b8f
bitstream.checksumAlgorithm.fl_str_mv MD5
MD5
MD5
MD5
MD5
repository.name.fl_str_mv Repositorio Escuela Colombiana de Ingeniería Julio Garavito
repository.mail.fl_str_mv repositorio.eci@escuelaing.edu.co
_version_ 1814355589847842816
spelling Rodríguez Ríos, Claudia Yadira5340089c77e93414047d3c2098787e64Centro de Investigación en Manufactura y Servicios - CIMSER2024-06-20T17:14:30Z2024-06-20T17:14:30Z20150121-5132https://repositorio.escuelaing.edu.co/handle/001/31140121-5132Universidad Escuela Colombiana de Ingeniería Julio GaravitoRepositorio Digitalhttps://repositorio.escuelaing.edu.co/En este artículo se define de manera clara y concreta el Business Process Management (BPM), para lo cual se hizo una revisión sistemática estructurada, con búsquedas en cuatro bases de datos científicas: ScienceDirect, Emerald, ProQuest y EBSCO, y sólo se emplearon artículos científicos completos publicados en revistas indexadas. De este análisis se concluye que el BPM es un sistema integrado de gestión basado en procesos, que utiliza sistemas de información especializados y cubre todos los procesos operativos y de negocio de la organización para hacerla más productiva y competitiva, asegurando un mejoramiento continuo y un mantenimiento permanente de los procesos acorde con la estrategia de la empresa.This document defines in a clear and concrete manner what Business Process Management (BPM) is. In order to achieve this, a systematic structured review was done searching four scientific databases: ScienceDirect, Emerald, ProQuest, and EBSCO and using only full articles published in indexed journals. From this analysis it can be concluded that BPM is an integrated management system based on processes that uses specialized information systems and covers up every operative and business process in an organization to make it more productive and competitive, thus ensuring a continuous improvement and a permanent maintenance of processes according to the organization’s strategy.7 páginasapplication/pdfspaUniversidad Escuela Colombiana de Ingeniería Julio GaravitoBogotá (Colombia)https://www.escuelaing.edu.co/es/investigacion-e-innovacion/editorial-de-la-escuelacolombiana-de-ingenieria/Qué es Business Process Management (BPM). Definiciones y conceptosWhat is Businesss Process Management (BPM). Definitions and ConceptsArtículo de revistainfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Textinfo:eu-repo/semantics/articlehttp://purl.org/coar/version/c_970fb48d4fbd8a85No. 98 Abril - Junio de 2015299823Revista de la Escuela Colombiana de IngenieríaAl-Mashari, M. (2006). Innovation through Information Technology (IT) enabled Business Process Management (BPM): a review of key issues. International Journal of Innovation and Learning, 3(4), 403-415Armistead, C., Machin, S. & Pritchard, J. P. (1997). Approaches to business process management. In J. Ribera & J. Prats (eds.), Managing Service Operations: Lessons from the Service and Manufacturing Sectors, papers from the 4th International Conference of the European Operations Management Association. Barcelona, Spain: IESEBandara, W., Alibabaei, A. & Aghdasi, M. (2009). Means of achieving business process management success factors. MCIS 2009 Proceedings of the 4th Mediterranean Conference on Information Systems. Athens, Greece, 25-27Bhattacharya, K., Guttman, R., Lyman, K., Heat III, F.F., Kumaran, S., Nandi, P., Wu, F., Athma, P., Freiberg, C., Johansen, L. & Staudt, A. (2005). A model-driven approach to industrializing discovery processes in pharmaceutical research. IBM Systems Journal, 44(1), 145Box, S. & Platts, K. (2005). Business process management: establishing and maintaining project alignment. Business Process Management Journal, 11(4), 370-387Creswell, J. W. (2009). Research Design: Qualitative, Quantitative and Mixed Methods Approaches. California, USA: Sage Publications, IncChang, J. F. (2006). Business Process Management Systems: Strategy and Implementation. Florida, USA: Auerbach PublicationsChen, P. (1976). The entity-relationship model toward a united view of data. ACM Transactions on Database Systems, 1(1), 9-36Chen, M., Zhang, D. & Zhou, L. (2006). Empowering collaborative commerce with web services enabled business process management systems. Decision Support Systems, 43(2), 530-546Corrigan, S. (1996). Human and Organisational Aspects of Business Process Reengineering [Electronic version], Warwick Manufacturing Group, URL:http://bprc.warwick.ac.uk/shef-find.html. Delavari, H., Bandara, W., Marjanovic, O. & Mathiesen, P. (2010)Business Process Management (BPM) Education in Australia: A Critical Review Based on Content Analysis. In ACIS 2010 Proceedings, 1-13DeToro, I. & McCabe, T. (1997). How to stay flexible and elude fads. Quality Progress, 30(3), 55-60Deutsch, A., Hull, R., Patrizi, F. & Vianu, V. (2009). Automatic verification of data-centric business processes. Proceedings of the 12th International Conference on Database Theory, 252-267Dumas, M., La Rosa, M., Mendling, J. & Reijers, H. A. (2013). Fundamentals of Business Process Management (1.a ed). Heidelberg, New York, Dordrecht, London: SpringerElzinga, D. J., Horak, T., Chung-Yee, L. & Bruner, C. (1995). Business Process Management: Survey and Methodology. IEEE Transactions on Engineering Management, 24(2), 119-128Ghanavati, S., Amyot, D. & Peyton, L. (2011). A Systematic Review of Goal-oriented Requirements Management Frameworks for Business Process Compliance. IEEE Requirements Engineering and Law (Relaw), 2011 Fourth International Workshop on 25-34Hammer, M. & Champy, J. (1993). Reengineering the Corporation: A Manifesto for Business Revolution. New York, USA: Harper BusinessHammer, M. (1996). Beyond Reengineering: How the Process– Centered Organization is Changing Our Work and Our Lives. New York: Harper CollinsHarmon, P. (2010). The scope and evolution of business process management. In J. Vom Brocke & M. Rosemann (eds.). Handbook on Business Process Management: Introduction, Methods and Information Systems, vol. 1, Springer, Berlin, 37-81Harrington, H. J. (1995). Total Improvement Management – The Next Generation in Performance Improvement. New York, NY: McGraw-HillHoang, H.H., Jung, J.J. & Tran, C.P. (2013). Ontology-based approaches for cross-enterprise collaboration: a literature review on semantic business process management. Enterprise Information Systems, 18(26), 37-41Hung, R. Y.-Y. (2006). Business process management as competitive advantage: a review and empirical study. Total Quality Management & Business Excellence, 17(1), 21-40Jeston, J. & Nelis, J. (2008). Management by Process: A Roadmap to Sustainable Business Process Management. Oxford, England: ElsevierKilmann, R. (1995). A holistic program and critical success factors of corporate transformation. European Management Journal, 13(2), 175-186Lee, R. & Dale, B. (1998). Business process management a review and evaluation. Business Process Management Journal, 4(3), 214-225McKay, A. & Radnor, Z. (1998). A characterization of a business process. International Journal of Operational and Production Management, 18(9/10), 924-936Miers, D. (2006). Issues and Best Practices for the BPM and SOA Joumey. BPM Focus Inc., Florida, USA: Lighthouse PointMiers, D. (2010). Process Innovation and Corporate Agility: Balancing Efficiency and Adaptability in a Knowledge-centric World. BPTrends, 1-17Moller, C., Maack, C. & Tan. R. D. (2007). What is Business Process Management: A Two Stage Literature Review of an Emerging Field. Research and Practical Issues of Enterprise Information Systems, 1(1), 19-31Pritchard, J. P. & Armistead, C. (1999). Business process management – Lessons from European business. Business Process Management Journal, 5(1), 10-35Reijers, H. A. (2003). Design and Control of Workflow Processes: Business Process Management for the Service Industry. Berlin, Germany: SpringerRosemann, M. & de Bruin, T. (2005). Towards a business process management maturity model. ECIS 2005 Proceedings of the 13th European Conference on Information Systems. Regensburg, Germany, 26-28Rosemann, M., De Bruin, T. & Hueffner, T. (2004). A model for business process management maturity. ACIS 2004 Proceedings of the 15th Australasian Conference on Information Systems. Hobart, Tasmania, Australia, 1-3Rosemann, M., De Bruin, T. & Power, B. (2008). BPM maturity. In J. Jeston & J. Nelis (eds.). Business Process Management: Practical Guidelines to Successful Implementations. Elsevier, Oxford, 313-329Ross, J.E. (1995). Total Quality Management: Text, Cases and Readings. Florida, USA: St. Lucie PressSantos, R. & Fantinato, M. (2013). The use of software product lines for business process management: A systematic literature review. Information and Software Technology, 55(8), 1355-1373Sanz, J.L.C. & Nandi, P. (2013). Entity-Centric Operations Modeling for Business Process Management: A Multidisciplinary Review of the State-of-the-Art. International Journal of Software and Informatics, 7(2), 273-308Smith, H. & Fingar, P. (2006). Business Process Management: The Third Wave. New York, USA: Meghan KigerSiegel, J. (2008). In OMG’s OCEB Certification Program, What is the Definition of Business Process? Object Management Group, 1-3Stoize, C., Gebke, S. & Thomas, O. (2012). Sustainability in Business Process Management Research – a Literature Review. AMCIS 2012 Proceedings. Paper 10 (4343-4352)Van de Ven, A. & Poole, M. (1995). Explaining development and change in organizations. Academy of Management Review, 20(3), 510-540Vom Brocke, J. & Sinnl, T. (2011). Culture in business process management: a literature review. Business Process Management Journal, 17(2), 357-378Webster, J. & Watson, R.T. (2002). Analyzing the past to prepare for the future: writing a literature review. Management Information Systems Quarterly, 26(2), xiii-xxiiiWeske, M. (2007). Business Process Management: Concepts, Languages, Architectures. Berlin, Germany: SpringerZairi, M. (1997). Business process management: a boundary less approach to modern competitiveness. Business Process Management Journal, 3(1), 64-80Zairi, M. & Sinclair, D. (1995). BPR and process management: a survey of current practice and future trends in integrated management. Business Process Reengineering and Management Journal, 1(1), 8-29info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Gestión empresarialGestión de procesos de negocioBusiness managementCultura organizacionalCorporate cultureBusiness Process ManagementTechnologyBPMProcesosGestiónTecnologíaTEXTQué es business process management (BPM) definiciones y conceptos (1).pdf.txtQué es business process management (BPM) definiciones y conceptos (1).pdf.txtExtracted texttext/plain32263https://repositorio.escuelaing.edu.co/bitstream/001/3114/4/Qu%c3%a9%20es%20business%20process%20management%20%28BPM%29%20definiciones%20y%20conceptos%20%281%29.pdf.txt234d8f02049c123a4d2659ad6a93c266MD54open accessTHUMBNAILPortada Qué es business process management (BPM) definiciones y conceptos (1).PNGPortada Qué es business process management (BPM) definiciones y conceptos (1).PNGimage/png146736https://repositorio.escuelaing.edu.co/bitstream/001/3114/3/Portada%20Qu%c3%a9%20es%20business%20process%20management%20%28BPM%29%20definiciones%20y%20conceptos%20%281%29.PNGb7a76794dfb224af133cd434708a1d7cMD53open accessQué es business process management (BPM) definiciones y conceptos (1).pdf.jpgQué es business process management (BPM) definiciones y conceptos (1).pdf.jpgGenerated Thumbnailimage/jpeg11916https://repositorio.escuelaing.edu.co/bitstream/001/3114/5/Qu%c3%a9%20es%20business%20process%20management%20%28BPM%29%20definiciones%20y%20conceptos%20%281%29.pdf.jpg5ab19e0306357fb12554b14b75f2129aMD55open accessLICENSElicense.txtlicense.txttext/plain; charset=utf-81881https://repositorio.escuelaing.edu.co/bitstream/001/3114/2/license.txt5a7ca94c2e5326ee169f979d71d0f06eMD52open accessORIGINALQué es business process management (BPM) definiciones y conceptos (1).pdfQué es business process management (BPM) definiciones y conceptos (1).pdfapplication/pdf298250https://repositorio.escuelaing.edu.co/bitstream/001/3114/1/Qu%c3%a9%20es%20business%20process%20management%20%28BPM%29%20definiciones%20y%20conceptos%20%281%29.pdff9358942b2f632e1e2110ba0f9334b8fMD51metadata only access001/3114oai:repositorio.escuelaing.edu.co:001/31142024-08-06 15:17:24.314metadata only accessRepositorio Escuela Colombiana de Ingeniería Julio Garavitorepositorio.eci@escuelaing.edu.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