Qué es Business Process Management (BPM). Definiciones y conceptos

En este artículo se define de manera clara y concreta el Business Process Management (BPM), para lo cual se hizo una revisión sistemática estructurada, con búsquedas en cuatro bases de datos científicas: ScienceDirect, Emerald, ProQuest y EBSCO, y sólo se emplearon artículos científicos completos pu...

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Autores:: Rodríguez Ríos, Claudia Yadira

Tipo de recurso:: Article of journal

Fecha de publicación:: 2015

Institución:: Escuela Colombiana de Ingeniería Julio Garavito

Repositorio:: Repositorio Institucional ECI

Idioma:: spa

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dc.title.spa.fl_str_mv	Qué es Business Process Management (BPM). Definiciones y conceptos
dc.title.alternative.eng.fl_str_mv	What is Businesss Process Management (BPM). Definitions and Concepts
title	Qué es Business Process Management (BPM). Definiciones y conceptos
spellingShingle	Qué es Business Process Management (BPM). Definiciones y conceptos Gestión empresarial Gestión de procesos de negocio Business management Cultura organizacional Corporate culture Business Process Management Technology BPM Procesos Gestión Tecnología
title_short	Qué es Business Process Management (BPM). Definiciones y conceptos
title_full	Qué es Business Process Management (BPM). Definiciones y conceptos
title_fullStr	Qué es Business Process Management (BPM). Definiciones y conceptos
title_full_unstemmed	Qué es Business Process Management (BPM). Definiciones y conceptos
title_sort	Qué es Business Process Management (BPM). Definiciones y conceptos
dc.creator.fl_str_mv	Rodríguez Ríos, Claudia Yadira
dc.contributor.author.none.fl_str_mv	Rodríguez Ríos, Claudia Yadira
dc.contributor.researchgroup.spa.fl_str_mv	Centro de Investigación en Manufactura y Servicios - CIMSER
dc.subject.armarc.none.fl_str_mv	Gestión empresarial Gestión de procesos de negocio Business management Cultura organizacional Corporate culture
topic	Gestión empresarial Gestión de procesos de negocio Business management Cultura organizacional Corporate culture Business Process Management Technology BPM Procesos Gestión Tecnología
dc.subject.proposal.eng.fl_str_mv	Business Process Management Technology
dc.subject.proposal.spa.fl_str_mv	BPM Procesos Gestión Tecnología
description	En este artículo se define de manera clara y concreta el Business Process Management (BPM), para lo cual se hizo una revisión sistemática estructurada, con búsquedas en cuatro bases de datos científicas: ScienceDirect, Emerald, ProQuest y EBSCO, y sólo se emplearon artículos científicos completos publicados en revistas indexadas. De este análisis se concluye que el BPM es un sistema integrado de gestión basado en procesos, que utiliza sistemas de información especializados y cubre todos los procesos operativos y de negocio de la organización para hacerla más productiva y competitiva, asegurando un mejoramiento continuo y un mantenimiento permanente de los procesos acorde con la estrategia de la empresa.
publishDate	2015
dc.date.issued.none.fl_str_mv	2015
dc.date.accessioned.none.fl_str_mv	2024-06-20T17:14:30Z
dc.date.available.none.fl_str_mv	2024-06-20T17:14:30Z
dc.type.spa.fl_str_mv	Artículo de revista
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dc.identifier.instname.spa.fl_str_mv	Universidad Escuela Colombiana de Ingeniería Julio Garavito
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dc.relation.citationedition.spa.fl_str_mv	No. 98 Abril - Junio de 2015
dc.relation.citationendpage.spa.fl_str_mv	29
dc.relation.citationissue.spa.fl_str_mv	98
dc.relation.citationstartpage.spa.fl_str_mv	23
dc.relation.ispartofjournal.spa.fl_str_mv	Revista de la Escuela Colombiana de Ingeniería
dc.relation.references.spa.fl_str_mv	Al-Mashari, M. (2006). Innovation through Information Technology (IT) enabled Business Process Management (BPM): a review of key issues. International Journal of Innovation and Learning, 3(4), 403-415 Armistead, C., Machin, S. & Pritchard, J. P. (1997). Approaches to business process management. In J. Ribera & J. Prats (eds.), Managing Service Operations: Lessons from the Service and Manufacturing Sectors, papers from the 4th International Conference of the European Operations Management Association. Barcelona, Spain: IESE Bandara, W., Alibabaei, A. & Aghdasi, M. (2009). Means of achieving business process management success factors. MCIS 2009 Proceedings of the 4th Mediterranean Conference on Information Systems. Athens, Greece, 25-27 Bhattacharya, K., Guttman, R., Lyman, K., Heat III, F.F., Kumaran, S., Nandi, P., Wu, F., Athma, P., Freiberg, C., Johansen, L. & Staudt, A. (2005). A model-driven approach to industrializing discovery processes in pharmaceutical research. IBM Systems Journal, 44(1), 145 Box, S. & Platts, K. (2005). Business process management: establishing and maintaining project alignment. Business Process Management Journal, 11(4), 370-387 Creswell, J. W. (2009). Research Design: Qualitative, Quantitative and Mixed Methods Approaches. California, USA: Sage Publications, Inc Chang, J. F. (2006). Business Process Management Systems: Strategy and Implementation. Florida, USA: Auerbach Publications Chen, P. (1976). The entity-relationship model toward a united view of data. ACM Transactions on Database Systems, 1(1), 9-36 Chen, M., Zhang, D. & Zhou, L. (2006). Empowering collaborative commerce with web services enabled business process management systems. Decision Support Systems, 43(2), 530-546 Corrigan, S. (1996). Human and Organisational Aspects of Business Process Reengineering [Electronic version], Warwick Manufacturing Group, URL:http://bprc.warwick.ac.uk/shef-find.html. Delavari, H., Bandara, W., Marjanovic, O. & Mathiesen, P. (2010) Business Process Management (BPM) Education in Australia: A Critical Review Based on Content Analysis. In ACIS 2010 Proceedings, 1-13 DeToro, I. & McCabe, T. (1997). How to stay flexible and elude fads. Quality Progress, 30(3), 55-60 Deutsch, A., Hull, R., Patrizi, F. & Vianu, V. (2009). Automatic verification of data-centric business processes. Proceedings of the 12th International Conference on Database Theory, 252-267 Dumas, M., La Rosa, M., Mendling, J. & Reijers, H. A. (2013). Fundamentals of Business Process Management (1.a ed). Heidelberg, New York, Dordrecht, London: Springer Elzinga, D. J., Horak, T., Chung-Yee, L. & Bruner, C. (1995). Business Process Management: Survey and Methodology. IEEE Transactions on Engineering Management, 24(2), 119-128 Ghanavati, S., Amyot, D. & Peyton, L. (2011). A Systematic Review of Goal-oriented Requirements Management Frameworks for Business Process Compliance. IEEE Requirements Engineering and Law (Relaw), 2011 Fourth International Workshop on 25-34 Hammer, M. & Champy, J. (1993). Reengineering the Corporation: A Manifesto for Business Revolution. New York, USA: Harper Business Hammer, M. (1996). Beyond Reengineering: How the Process– Centered Organization is Changing Our Work and Our Lives. New York: Harper Collins Harmon, P. (2010). The scope and evolution of business process management. In J. Vom Brocke & M. Rosemann (eds.). Handbook on Business Process Management: Introduction, Methods and Information Systems, vol. 1, Springer, Berlin, 37-81 Harrington, H. J. (1995). Total Improvement Management – The Next Generation in Performance Improvement. New York, NY: McGraw-Hill Hoang, H.H., Jung, J.J. & Tran, C.P. (2013). Ontology-based approaches for cross-enterprise collaboration: a literature review on semantic business process management. Enterprise Information Systems, 18(26), 37-41 Hung, R. Y.-Y. (2006). Business process management as competitive advantage: a review and empirical study. Total Quality Management & Business Excellence, 17(1), 21-40 Jeston, J. & Nelis, J. (2008). Management by Process: A Roadmap to Sustainable Business Process Management. Oxford, England: Elsevier Kilmann, R. (1995). A holistic program and critical success factors of corporate transformation. European Management Journal, 13(2), 175-186 Lee, R. & Dale, B. (1998). Business process management a review and evaluation. Business Process Management Journal, 4(3), 214-225 McKay, A. & Radnor, Z. (1998). A characterization of a business process. International Journal of Operational and Production Management, 18(9/10), 924-936 Miers, D. (2006). Issues and Best Practices for the BPM and SOA Joumey. BPM Focus Inc., Florida, USA: Lighthouse Point Miers, D. (2010). Process Innovation and Corporate Agility: Balancing Efficiency and Adaptability in a Knowledge-centric World. BPTrends, 1-17 Moller, C., Maack, C. & Tan. R. D. (2007). What is Business Process Management: A Two Stage Literature Review of an Emerging Field. Research and Practical Issues of Enterprise Information Systems, 1(1), 19-31 Pritchard, J. P. & Armistead, C. (1999). Business process management – Lessons from European business. Business Process Management Journal, 5(1), 10-35 Reijers, H. A. (2003). Design and Control of Workflow Processes: Business Process Management for the Service Industry. Berlin, Germany: Springer Rosemann, M. & de Bruin, T. (2005). Towards a business process management maturity model. ECIS 2005 Proceedings of the 13th European Conference on Information Systems. Regensburg, Germany, 26-28 Rosemann, M., De Bruin, T. & Hueffner, T. (2004). A model for business process management maturity. ACIS 2004 Proceedings of the 15th Australasian Conference on Information Systems. Hobart, Tasmania, Australia, 1-3 Rosemann, M., De Bruin, T. & Power, B. (2008). BPM maturity. In J. Jeston & J. Nelis (eds.). Business Process Management: Practical Guidelines to Successful Implementations. Elsevier, Oxford, 313-329 Ross, J.E. (1995). Total Quality Management: Text, Cases and Readings. Florida, USA: St. Lucie Press Santos, R. & Fantinato, M. (2013). The use of software product lines for business process management: A systematic literature review. Information and Software Technology, 55(8), 1355-1373 Sanz, J.L.C. & Nandi, P. (2013). Entity-Centric Operations Modeling for Business Process Management: A Multidisciplinary Review of the State-of-the-Art. International Journal of Software and Informatics, 7(2), 273-308 Smith, H. & Fingar, P. (2006). Business Process Management: The Third Wave. New York, USA: Meghan Kiger Siegel, J. (2008). In OMG’s OCEB Certification Program, What is the Definition of Business Process? Object Management Group, 1-3 Stoize, C., Gebke, S. & Thomas, O. (2012). Sustainability in Business Process Management Research – a Literature Review. AMCIS 2012 Proceedings. Paper 10 (4343-4352) Van de Ven, A. & Poole, M. (1995). Explaining development and change in organizations. Academy of Management Review, 20(3), 510-540 Vom Brocke, J. & Sinnl, T. (2011). Culture in business process management: a literature review. Business Process Management Journal, 17(2), 357-378 Webster, J. & Watson, R.T. (2002). Analyzing the past to prepare for the future: writing a literature review. Management Information Systems Quarterly, 26(2), xiii-xxiii Weske, M. (2007). Business Process Management: Concepts, Languages, Architectures. Berlin, Germany: Springer Zairi, M. (1997). Business process management: a boundary less approach to modern competitiveness. Business Process Management Journal, 3(1), 64-80 Zairi, M. & Sinclair, D. (1995). BPR and process management: a survey of current practice and future trends in integrated management. Business Process Reengineering and Management Journal, 1(1), 8-29
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spelling	Rodríguez Ríos, Claudia Yadira5340089c77e93414047d3c2098787e64Centro de Investigación en Manufactura y Servicios - CIMSER2024-06-20T17:14:30Z2024-06-20T17:14:30Z20150121-5132https://repositorio.escuelaing.edu.co/handle/001/31140121-5132Universidad Escuela Colombiana de Ingeniería Julio GaravitoRepositorio Digitalhttps://repositorio.escuelaing.edu.co/En este artículo se define de manera clara y concreta el Business Process Management (BPM), para lo cual se hizo una revisión sistemática estructurada, con búsquedas en cuatro bases de datos científicas: ScienceDirect, Emerald, ProQuest y EBSCO, y sólo se emplearon artículos científicos completos publicados en revistas indexadas. De este análisis se concluye que el BPM es un sistema integrado de gestión basado en procesos, que utiliza sistemas de información especializados y cubre todos los procesos operativos y de negocio de la organización para hacerla más productiva y competitiva, asegurando un mejoramiento continuo y un mantenimiento permanente de los procesos acorde con la estrategia de la empresa.This document defines in a clear and concrete manner what Business Process Management (BPM) is. In order to achieve this, a systematic structured review was done searching four scientific databases: ScienceDirect, Emerald, ProQuest, and EBSCO and using only full articles published in indexed journals. From this analysis it can be concluded that BPM is an integrated management system based on processes that uses specialized information systems and covers up every operative and business process in an organization to make it more productive and competitive, thus ensuring a continuous improvement and a permanent maintenance of processes according to the organization’s strategy.7 páginasapplication/pdfspaUniversidad Escuela Colombiana de Ingeniería Julio GaravitoBogotá (Colombia)https://www.escuelaing.edu.co/es/investigacion-e-innovacion/editorial-de-la-escuelacolombiana-de-ingenieria/Qué es Business Process Management (BPM). Definiciones y conceptosWhat is Businesss Process Management (BPM). Definitions and ConceptsArtículo de revistainfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Textinfo:eu-repo/semantics/articlehttp://purl.org/coar/version/c_970fb48d4fbd8a85No. 98 Abril - Junio de 2015299823Revista de la Escuela Colombiana de IngenieríaAl-Mashari, M. (2006). Innovation through Information Technology (IT) enabled Business Process Management (BPM): a review of key issues. International Journal of Innovation and Learning, 3(4), 403-415Armistead, C., Machin, S. & Pritchard, J. P. (1997). Approaches to business process management. In J. Ribera & J. Prats (eds.), Managing Service Operations: Lessons from the Service and Manufacturing Sectors, papers from the 4th International Conference of the European Operations Management Association. Barcelona, Spain: IESEBandara, W., Alibabaei, A. & Aghdasi, M. (2009). Means of achieving business process management success factors. MCIS 2009 Proceedings of the 4th Mediterranean Conference on Information Systems. Athens, Greece, 25-27Bhattacharya, K., Guttman, R., Lyman, K., Heat III, F.F., Kumaran, S., Nandi, P., Wu, F., Athma, P., Freiberg, C., Johansen, L. & Staudt, A. (2005). A model-driven approach to industrializing discovery processes in pharmaceutical research. IBM Systems Journal, 44(1), 145Box, S. & Platts, K. (2005). Business process management: establishing and maintaining project alignment. Business Process Management Journal, 11(4), 370-387Creswell, J. W. (2009). Research Design: Qualitative, Quantitative and Mixed Methods Approaches. California, USA: Sage Publications, IncChang, J. F. (2006). Business Process Management Systems: Strategy and Implementation. Florida, USA: Auerbach PublicationsChen, P. (1976). The entity-relationship model toward a united view of data. ACM Transactions on Database Systems, 1(1), 9-36Chen, M., Zhang, D. & Zhou, L. (2006). Empowering collaborative commerce with web services enabled business process management systems. Decision Support Systems, 43(2), 530-546Corrigan, S. (1996). Human and Organisational Aspects of Business Process Reengineering [Electronic version], Warwick Manufacturing Group, URL:http://bprc.warwick.ac.uk/shef-find.html. Delavari, H., Bandara, W., Marjanovic, O. & Mathiesen, P. (2010)Business Process Management (BPM) Education in Australia: A Critical Review Based on Content Analysis. In ACIS 2010 Proceedings, 1-13DeToro, I. & McCabe, T. (1997). How to stay flexible and elude fads. Quality Progress, 30(3), 55-60Deutsch, A., Hull, R., Patrizi, F. & Vianu, V. (2009). Automatic verification of data-centric business processes. Proceedings of the 12th International Conference on Database Theory, 252-267Dumas, M., La Rosa, M., Mendling, J. & Reijers, H. A. (2013). Fundamentals of Business Process Management (1.a ed). Heidelberg, New York, Dordrecht, London: SpringerElzinga, D. J., Horak, T., Chung-Yee, L. & Bruner, C. (1995). Business Process Management: Survey and Methodology. IEEE Transactions on Engineering Management, 24(2), 119-128Ghanavati, S., Amyot, D. & Peyton, L. (2011). A Systematic Review of Goal-oriented Requirements Management Frameworks for Business Process Compliance. IEEE Requirements Engineering and Law (Relaw), 2011 Fourth International Workshop on 25-34Hammer, M. & Champy, J. (1993). Reengineering the Corporation: A Manifesto for Business Revolution. New York, USA: Harper BusinessHammer, M. (1996). Beyond Reengineering: How the Process– Centered Organization is Changing Our Work and Our Lives. New York: Harper CollinsHarmon, P. (2010). The scope and evolution of business process management. In J. Vom Brocke & M. Rosemann (eds.). Handbook on Business Process Management: Introduction, Methods and Information Systems, vol. 1, Springer, Berlin, 37-81Harrington, H. J. (1995). Total Improvement Management – The Next Generation in Performance Improvement. New York, NY: McGraw-HillHoang, H.H., Jung, J.J. & Tran, C.P. (2013). Ontology-based approaches for cross-enterprise collaboration: a literature review on semantic business process management. Enterprise Information Systems, 18(26), 37-41Hung, R. Y.-Y. (2006). Business process management as competitive advantage: a review and empirical study. Total Quality Management & Business Excellence, 17(1), 21-40Jeston, J. & Nelis, J. (2008). Management by Process: A Roadmap to Sustainable Business Process Management. Oxford, England: ElsevierKilmann, R. (1995). A holistic program and critical success factors of corporate transformation. European Management Journal, 13(2), 175-186Lee, R. & Dale, B. (1998). Business process management a review and evaluation. Business Process Management Journal, 4(3), 214-225McKay, A. & Radnor, Z. (1998). A characterization of a business process. International Journal of Operational and Production Management, 18(9/10), 924-936Miers, D. (2006). Issues and Best Practices for the BPM and SOA Joumey. BPM Focus Inc., Florida, USA: Lighthouse PointMiers, D. (2010). Process Innovation and Corporate Agility: Balancing Efficiency and Adaptability in a Knowledge-centric World. BPTrends, 1-17Moller, C., Maack, C. & Tan. R. D. (2007). What is Business Process Management: A Two Stage Literature Review of an Emerging Field. Research and Practical Issues of Enterprise Information Systems, 1(1), 19-31Pritchard, J. P. & Armistead, C. (1999). Business process management – Lessons from European business. Business Process Management Journal, 5(1), 10-35Reijers, H. A. (2003). Design and Control of Workflow Processes: Business Process Management for the Service Industry. Berlin, Germany: SpringerRosemann, M. & de Bruin, T. (2005). Towards a business process management maturity model. ECIS 2005 Proceedings of the 13th European Conference on Information Systems. Regensburg, Germany, 26-28Rosemann, M., De Bruin, T. & Hueffner, T. (2004). A model for business process management maturity. ACIS 2004 Proceedings of the 15th Australasian Conference on Information Systems. Hobart, Tasmania, Australia, 1-3Rosemann, M., De Bruin, T. & Power, B. (2008). BPM maturity. In J. Jeston & J. Nelis (eds.). Business Process Management: Practical Guidelines to Successful Implementations. Elsevier, Oxford, 313-329Ross, J.E. (1995). Total Quality Management: Text, Cases and Readings. Florida, USA: St. Lucie PressSantos, R. & Fantinato, M. (2013). The use of software product lines for business process management: A systematic literature review. Information and Software Technology, 55(8), 1355-1373Sanz, J.L.C. & Nandi, P. (2013). Entity-Centric Operations Modeling for Business Process Management: A Multidisciplinary Review of the State-of-the-Art. International Journal of Software and Informatics, 7(2), 273-308Smith, H. & Fingar, P. (2006). Business Process Management: The Third Wave. New York, USA: Meghan KigerSiegel, J. (2008). In OMG’s OCEB Certification Program, What is the Definition of Business Process? Object Management Group, 1-3Stoize, C., Gebke, S. & Thomas, O. (2012). Sustainability in Business Process Management Research – a Literature Review. AMCIS 2012 Proceedings. Paper 10 (4343-4352)Van de Ven, A. & Poole, M. (1995). Explaining development and change in organizations. Academy of Management Review, 20(3), 510-540Vom Brocke, J. & Sinnl, T. (2011). Culture in business process management: a literature review. Business Process Management Journal, 17(2), 357-378Webster, J. & Watson, R.T. (2002). Analyzing the past to prepare for the future: writing a literature review. Management Information Systems Quarterly, 26(2), xiii-xxiiiWeske, M. (2007). Business Process Management: Concepts, Languages, Architectures. Berlin, Germany: SpringerZairi, M. (1997). Business process management: a boundary less approach to modern competitiveness. Business Process Management Journal, 3(1), 64-80Zairi, M. & Sinclair, D. (1995). BPR and process management: a survey of current practice and future trends in integrated management. Business Process Reengineering and Management Journal, 1(1), 8-29info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Gestión empresarialGestión de procesos de negocioBusiness managementCultura organizacionalCorporate cultureBusiness Process ManagementTechnologyBPMProcesosGestiónTecnologíaTEXTQué es business process management (BPM) definiciones y conceptos (1).pdf.txtQué es business process management (BPM) definiciones y conceptos (1).pdf.txtExtracted texttext/plain32263https://repositorio.escuelaing.edu.co/bitstream/001/3114/4/Qu%c3%a9%20es%20business%20process%20management%20%28BPM%29%20definiciones%20y%20conceptos%20%281%29.pdf.txt234d8f02049c123a4d2659ad6a93c266MD54open accessTHUMBNAILPortada Qué es business process management (BPM) definiciones y conceptos (1).PNGPortada Qué es business process management (BPM) definiciones y conceptos (1).PNGimage/png146736https://repositorio.escuelaing.edu.co/bitstream/001/3114/3/Portada%20Qu%c3%a9%20es%20business%20process%20management%20%28BPM%29%20definiciones%20y%20conceptos%20%281%29.PNGb7a76794dfb224af133cd434708a1d7cMD53open accessQué es business process management (BPM) definiciones y conceptos (1).pdf.jpgQué es business process management (BPM) definiciones y conceptos (1).pdf.jpgGenerated Thumbnailimage/jpeg11916https://repositorio.escuelaing.edu.co/bitstream/001/3114/5/Qu%c3%a9%20es%20business%20process%20management%20%28BPM%29%20definiciones%20y%20conceptos%20%281%29.pdf.jpg5ab19e0306357fb12554b14b75f2129aMD55open accessLICENSElicense.txtlicense.txttext/plain; charset=utf-81881https://repositorio.escuelaing.edu.co/bitstream/001/3114/2/license.txt5a7ca94c2e5326ee169f979d71d0f06eMD52open accessORIGINALQué es business process management (BPM) definiciones y conceptos (1).pdfQué es business process management (BPM) definiciones y conceptos (1).pdfapplication/pdf298250https://repositorio.escuelaing.edu.co/bitstream/001/3114/1/Qu%c3%a9%20es%20business%20process%20management%20%28BPM%29%20definiciones%20y%20conceptos%20%281%29.pdff9358942b2f632e1e2110ba0f9334b8fMD51metadata only access001/3114oai:repositorio.escuelaing.edu.co:001/31142024-08-06 15:17:24.314metadata only accessRepositorio Escuela Colombiana de Ingeniería Julio Garavitorepositorio.eci@escuelaing.edu.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

Qué es Business Process Management (BPM). Definiciones y conceptos

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