Efecto del liderazgo ético sobre la calidad de vida laboral en organizaciones del sector servicios en Colombia: el rol de la justicia organizacional

El objetivo de esta investigación fue estudiar el efecto que el liderazgo ético ejerce sobre la calidad de vida laboral percibida por trabajadores de empresas del sector servicios en Colombia y examinar si la justicia organizacional ejerce un rol de mediación en dicha relación. El estudio es de cará...

Full description

Autores:
Tipo de recurso:
Fecha de publicación:
2021
Institución:
Universidad del Rosario
Repositorio:
Repositorio EdocUR - U. Rosario
Idioma:
spa
OAI Identifier:
oai:repository.urosario.edu.co:10336/32727
Acceso en línea:
https://doi.org/10.48713/10336_32727
https://repository.urosario.edu.co/handle/10336/32727
Palabra clave:
Liderazgo ético
Calidad de vida laboral
Justicia organizacional
Justicia procedimental
Justicia distributiva
Justicia interpersonal
Justicia informacional
Apoyo directivo
Carga de trabajo
Motivación intrínseca
Administración general
Ethical leadership
Quality of work life
Organizational justice
Procedural justice
Distributive justice
Interpersonal justice
Informational justice
Managerial support
Workload
Intrinsic motivation
Rights
License
Restringido (Temporalmente bloqueado)
id EDOCUR2_9e0ea0c54ba2dedf09ff12a34dca1003
oai_identifier_str oai:repository.urosario.edu.co:10336/32727
network_acronym_str EDOCUR2
network_name_str Repositorio EdocUR - U. Rosario
repository_id_str
dc.title.es.fl_str_mv Efecto del liderazgo ético sobre la calidad de vida laboral en organizaciones del sector servicios en Colombia: el rol de la justicia organizacional
dc.title.TranslatedTitle.es.fl_str_mv Effect of ethical leadership on the quality of work life in services sector organizations in Colombia: The role of organizational justice
title Efecto del liderazgo ético sobre la calidad de vida laboral en organizaciones del sector servicios en Colombia: el rol de la justicia organizacional
spellingShingle Efecto del liderazgo ético sobre la calidad de vida laboral en organizaciones del sector servicios en Colombia: el rol de la justicia organizacional
Liderazgo ético
Calidad de vida laboral
Justicia organizacional
Justicia procedimental
Justicia distributiva
Justicia interpersonal
Justicia informacional
Apoyo directivo
Carga de trabajo
Motivación intrínseca
Administración general
Ethical leadership
Quality of work life
Organizational justice
Procedural justice
Distributive justice
Interpersonal justice
Informational justice
Managerial support
Workload
Intrinsic motivation
title_short Efecto del liderazgo ético sobre la calidad de vida laboral en organizaciones del sector servicios en Colombia: el rol de la justicia organizacional
title_full Efecto del liderazgo ético sobre la calidad de vida laboral en organizaciones del sector servicios en Colombia: el rol de la justicia organizacional
title_fullStr Efecto del liderazgo ético sobre la calidad de vida laboral en organizaciones del sector servicios en Colombia: el rol de la justicia organizacional
title_full_unstemmed Efecto del liderazgo ético sobre la calidad de vida laboral en organizaciones del sector servicios en Colombia: el rol de la justicia organizacional
title_sort Efecto del liderazgo ético sobre la calidad de vida laboral en organizaciones del sector servicios en Colombia: el rol de la justicia organizacional
dc.contributor.advisor.none.fl_str_mv Contreras Torres, Francoise Venezia
dc.contributor.gruplac.es.fl_str_mv Grupo de Investigación en Dirección y Gerencia
dc.subject.es.fl_str_mv Liderazgo ético
Calidad de vida laboral
Justicia organizacional
Justicia procedimental
Justicia distributiva
Justicia interpersonal
Justicia informacional
Apoyo directivo
Carga de trabajo
Motivación intrínseca
topic Liderazgo ético
Calidad de vida laboral
Justicia organizacional
Justicia procedimental
Justicia distributiva
Justicia interpersonal
Justicia informacional
Apoyo directivo
Carga de trabajo
Motivación intrínseca
Administración general
Ethical leadership
Quality of work life
Organizational justice
Procedural justice
Distributive justice
Interpersonal justice
Informational justice
Managerial support
Workload
Intrinsic motivation
dc.subject.ddc.es.fl_str_mv Administración general
dc.subject.keyword.es.fl_str_mv Ethical leadership
Quality of work life
Organizational justice
Procedural justice
Distributive justice
Interpersonal justice
Informational justice
Managerial support
Workload
Intrinsic motivation
description El objetivo de esta investigación fue estudiar el efecto que el liderazgo ético ejerce sobre la calidad de vida laboral percibida por trabajadores de empresas del sector servicios en Colombia y examinar si la justicia organizacional ejerce un rol de mediación en dicha relación. El estudio es de carácter explicativo predictivo y el diseño no experimental transversal, con una muestra no probabilística de 503 trabajadores de empresas pertenecientes al sector señalado. Los participantes respondieron a instrumentos estandarizados y adaptados a la población, que permitieron evaluar las percepciones de cada una de las variables estudiadas; Cuestionario de Liderazgo Ético (ELQ), Cuestionario de Calidad de Vida Profesional (CVP-35) y Cuestionario de Justicia Organizacional (COJS). Se estudió el sector de servicios en Colombia, por ser uno de los sectores más representativos en el mercado laboral y de mayor impacto en la productividad. Así mismo, se consideró este sector dadas las condiciones complejas del mercado y sus dinámicas, los retos de responsabilidad social, el compromiso con los grupos de interés y la demanda de transparencia que tienen estas organizaciones. El análisis de datos se realizó con técnicas estadísticas de tipo descriptivo, correlacional y multivariado, incluyendo modelos de ecuaciones estructurales, que permitieron identificar secuencias causales entre las variables examinadas y establecer el efecto mediador propuesto de la variable justicia organizacional en la relación entre el liderazgo ético y la calidad de vida laboral. El resultado fue la validación del modelo conceptual propuesto, según el cual el liderazgo ético influye sobre la percepción de la calidad de vida laboral y que esta relación esta mediada por la justicia organizacional. Los hallazgos de este estudio tienen implicaciones para la administración, la dirección y la gerencia de las organizaciones, en la medida en que permitirán mejorar el entendimiento de las relaciones y los determinantes de los factores individuales, relacionales y de condiciones de trabajo involucrados en el desarrollo de ambientes laborales más éticos, equitativos y de bienestar en las organizaciones del sector estudiado.
publishDate 2021
dc.date.accessioned.none.fl_str_mv 2021-10-09T12:49:16Z
dc.date.available.none.fl_str_mv 2021-10-09T12:49:16Z
dc.date.created.none.fl_str_mv 2021-10-04
dc.date.embargoEnd.none.fl_str_mv info:eu-repo/date/embargoEnd/2023-10-09
dc.type.eng.fl_str_mv doctoralThesis
dc.type.coar.fl_str_mv http://purl.org/coar/resource_type/c_db06
dc.type.document.es.fl_str_mv Tesis
dc.type.spa.spa.fl_str_mv Tesis de doctorado
dc.identifier.doi.none.fl_str_mv https://doi.org/10.48713/10336_32727
dc.identifier.uri.none.fl_str_mv https://repository.urosario.edu.co/handle/10336/32727
url https://doi.org/10.48713/10336_32727
https://repository.urosario.edu.co/handle/10336/32727
dc.language.iso.es.fl_str_mv spa
language spa
dc.rights.coar.fl_str_mv http://purl.org/coar/access_right/c_f1cf
dc.rights.acceso.es.fl_str_mv Restringido (Temporalmente bloqueado)
rights_invalid_str_mv Restringido (Temporalmente bloqueado)
http://purl.org/coar/access_right/c_f1cf
dc.format.extent.es.fl_str_mv 176
dc.format.mimetype.es.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidad del Rosario
dc.publisher.department.spa.fl_str_mv Escuela de Administración
dc.publisher.program.none.fl_str_mv Doctorado en Dirección
publisher.none.fl_str_mv Universidad del Rosario
institution Universidad del Rosario
dc.source.bibliographicCitation.es.fl_str_mv Abu, H. M. (2010). Testing the direct and indirect relationship between organizational justice and work outcomes in a non-western context of the UAE. The Journal of Management Development, 29(1), 5-27.
Adams J. S. (1963). Towards an understanding of inequity. Journal of Abnormal and Social Psychology, 67, 422.
Adams, J. S. (1965) Inequity in social exchange. En L. Berkowitz (Ed.), Advances in experimental social psychology. Academic Press.
Agarwala, T., Arizkuren-Eleta, A., Castillo, E.D., Muniz-Ferrer, A., & Gartzia, L. (2014). Influence of managerial support on work-life conflict and organizational commitment: an international comparison for India, Peru and Spain. International Journal of Human Resource Management, 25(10), 1460-1483.
Agerström, J., & Björklund, F. (2009). Moral concerns are greater for temporally distant events and are moderated by value strength. Social Cognition, 27(2), 261-282.
Ahn, J., Lee, S., & Yun, S. (2018). Leaders´ core self-evaluation, ethical leadership and employees´ job performance: The moderating role of employees´ exchange ideology. Journal of Business Ethics, 148, 457-470.
Ahonen, E. Q., Fujishiro, K., Cunningham, T., & Flynn, M. (2018). Work as an inclusive part of population health inequities research and prevention. American Journal of Public Health, 108(3), 306–311.
Akar, H. (2018). The relationships between quality of work life, school alienation, burnout, affective commitment and organizational citizenship: A study on teachers. European Journal of Educational Research, 7(2), 169-180.
Akar, H., & Ustuner, M. (2019). The relationships between perceptions of teachers’ transformational leadership, organizational justice, organizational support and quality of work life. International Journal of Research in Education and Science, 5(1), 309-322.
Aloustani, S., Atashzadeh-Shoorideh, F., Zagheri-Tafreshi, M., Nasiri, M., Barkhordari-Sharifabad, M., & Skerrett, V. (2020). Association between ethical leadership, ethical climate and organizational citizenship behavior from nurses’ perspective: a descriptive correlational study. BMC Nursing, 19(1), 1-8.
Al-Qutop, M. Y., & Harrim, H. (2011). Quality of work life human wellbeing linkage: Integrated conceptual framework. International Journal of Business and Management, 6(8), 193-205.
Al-Zu, H.A. (2010). A study of relationship between organizational justice and job satisfaction. International Journal of Business and Management, 5(12), 102-109.
Amarante, V. (2016), Income inequality in Latin America: A factor component analysis. Review of Income and Wealth, 62, S4–S21.
Ambrose, M. L., & Schminke, M. (2009). The role of overall justice judgments in organizational justice research a test of mediation. Journal of Applied Psychology, 94(2), 491-500.
Ambrose, M. L., Hess, R. L., & Gansar, S. (2007). The relationship between justice and attitudes: An examination of justice effects on specific and global attitudes. Organizational Behavior and Human Decision Processes, 103, 21-36.
Ambrose, M. L., Seabright, M. A., & Schminke, M. (2002). Sabotage in the workplace: The role of organizational injustice. Organizational Behavior and Human Decision Processes, 89, 947-965.
Amin, Z. (2013). A study on the quality of work life in Indonesian public service organizations to predict the role of career development and personal factor, International Journal of Applied Psychology, 3(3), 38-44
Aminbeidokhti, A. A., & Mardani, E. (2014). The relationship between perceived organizational justice and quality of work life among the personnel of a selected hospital in Ahvaz. Journal of Medical Ethics & History of Medicine, 7(2), 57-68.
Andrews, F.M.; & Withey, S.B. (1976) Social indicators of well-being: Americans' perceptions of life quality. Plenum Press.
Aquino, K., Tripp, T. M., & Bies, R. J. (2006). Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations. Journal of Applied Psychology, 91, 653–668.
Arbuckle, J. (2009) Amos 18 user´s guide. Amos Development Corp.
Arguelles, L. A., Quijano, R.A., & Sahuí, J.A. (2014). Estrategias de mejora de la calidad de vida laboral en mipymes turísticas. Journal of Intercultural Management, 6 (2), 73–96.
Arham, A. F. (2014). Leadership and performance: The case of Malaysian SMEs in the services sector. International Journal of Asian Social Science, 4(3), 343-355.
Arnold, D. G., Beauchamp, T. L., & Bowie, N. E. (2019). Ethical theory and business. Cambridge University Press.
Ashforth, B. (1994). Petty tyranny in organizations. Human Relations, 47, 755−778.
Asociación Nacional de Empresarios de Colombia [ANDI] (2017). Colombia: balance 2016 y perspectivas 2017. http://www.andi.com.co/Documents/Documents
Asociación Nacional de Empresarios de Colombia [ANDI], (2019). Colombia: balance 2019 y perspectivas 2020. www.andi.com.co/Uploads/ANDI%20-%20Balance%202019%20y%20Perspectivas%
Autor, D. H. (2014). Skills, education, and the rise of earnings inequality among the “other 99 percent”. Science, 344(6186), 843 – 851.
Avey, J. B., Palanski, M. E., & Walumbwa, F. O. (2011). When leadership goes unnoticed: The moderating role of follower self-esteem on the relationship between ethical leadership and follower behavior. Journal of Business Ethics, 98(4), 573–582.
Avey, J., Wernsing, T., & Palanski, M. (2012). Exploring the process of ethical leadership: The mediating role of employee voice and psychological ownership. Journal of Business Ethics, 107(1), 21-34.
Avila, R. (2018). Uso indiscriminado del contrato de prestación de Servicios. Revista Dinero.https://www.dinero.com/opinion/columnistas/articulo/uso-indiscriminado-contrato-prestacion-de-servicios-por-raul-avila/260456
Avolio, B. J., Sosik, J. J., Kahai, S. S., & Baker, B. (2014). E-leadership: Re-examining transformations in leadership source and transmission. The Leadership Quarterly, 25(1), 105-131.
Baba, V. V., & Jamal, M. (1991). Routinization of job context and job content as related to employees' quality of working life: A study of Canadian nurses. Journal of Organizational Behavior, 12(5), 379-386.
Babalola, M., Stouten, J., Euwema, M., & Ovdje, F. (2018). The relation between ethical leadership and workplace conflicts: The mediating role of employee resolution efficacy. Journal of Management, 44(5), 2037-2063.
Baena, L. G. A. (2009). I + E Investigación estratégica. Editorial de Marketing Colombia.
Balaji, R. (2013). A study on quality of work life among employees. International Journal of Innovative Research in Science, Engineering and Technology, 2(2), 470-472.
Balchin, N. (2017). Why services are important for industrialization and economic transformation. En B. Hoekman & D. W. te Velde (Eds.), Trade in services and economic transformation. A new development policy priority (pp. 8-10). Overseas Development Institute.
Balchin, N., Hoekman, B., Martin, H., Mendez-Parra, M., Papadavid, P., Primack, D., & te Velde, D.W. (2016) Supporting Economic Transformation. Trade in services and economic transformation. Overseas Development Institute.
Baleghizadeh, S., & Gordani, Y. (2012). Motivation and quality of work life among secondary school EFL teachers. Australian Journal of Teacher Education, 37(7), 30.
Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Prentice-Hall.
Banks, G. C., Fischer, T., Gooty, J., & Stock, G. (2020). Ethical leadership: Mapping the terrain for concept cleanup and a future research agenda. The Leadership Quarterly, 101471.
Barnard, C. (1938). The functions of the executive. Harvard University Press.
Barsky, A., & Kaplan, S. A. (2007). If you feel bad, it’s unfair: A quantitative synthesis of affect and organizational justice perceptions. Journal of Applied Psychology, 92, 286–295.
Battal, S., & Toufik, S. (2018). Assessment of the perception of quality of worklife and stress among the staff of an aerospace company in Morocco. American Scientific Research Journal for Engineering, Technology, and Sciences, 39(1), 93-104.
Batra, R. (2016). A study of quality of work-life among banking professionals. International Journal of Advanced Research in Management and Social Sciences, 5(4), 202-224.
Bavik, Y. L., Tang, P. M., Shao, R., & Lam, L. W. (2018). Ethical leadership and employee knowledge sharing: exploring dual-mediation paths. Leadership Quarterly, 29, 322–332.
Baylos, G. A. (2011). Empresa responsable y libre empresa. Una aproximación constitucional. En Aparicio T. J. & Valdés De La Vega B. (Eds.). La Responsabilidad Social de las Empresas en España: concepto, actores e instrumentos. Editorial Bomarzo.
Bechtoldt, M.N., Welk, C., Zapf, D., & Hartig, J. (2007). Main and moderating effects of self-control, organizational justice, and emotional labour on counterproductive behaviour at work. European Journal of Work & Organizational Psychology, 16, 479-500.
Beddow, R. (2015). Fighting corruption, demanding justice. Impact report. Transparency International.
Bedi, A., Alpaslan, C. M., & Green, S. (2016). A Meta-analytic review of ethical leadership outcomes and moderators. Journal of Business Ethics, 139, 517-536.
Bello, S.M. (2012). Impact of ethical leadership on employee job performance International Journal of Business and Social Science, 11(1), 228-236.
Bies, R., & Moag, J. (1986). Interactional justice: Communication criteria of fairness. En B.H. Sheppard, R.J. Lewicki, & M.H. Bazerman (Eds.), Research on negotiations in organizations. JAI Press.
Bilal, A. R., Rafi, N., & Khalid, S. (2017). Detrimental causes and consequences of organizational injustice in the workplace: evidence from public sector organizations. Pakistan Business Review, 19(1), 114-137.
Blader, S. L., & Tyler, T. R. (2003). What constitutes fairness in work settings? A four-component model of procedural justice. Human Resource Management Review,13, 107–126.
Bolino, M. C., & Turnley, W. H. (2003). Going the extra mile: Cultivating and managing employee citizenship behavior. Academy of Management Executive, 17, 60-71.
Bonet, J. (2006). La tercerización de las estructuras económicas regionales en Colombia. Documentos de Trabajo sobre Economía Regional No. 67. Banco de la República – CEER.
Bormann, K. C. (2017). Linking daily ethical leadership to followers’ daily behaviour: The roles of daily work engagement and previous abusive supervision. European Journal of Work and Organizational Psychology, 26(4), 590-600.
Bormann, K. C., Poethke, U., Cohrs, C., & Rowold, J. (2018). Doing bad through being selective in doing good: the role of within-unit variability in ethical leadership. European Journal of Work and Organizational Psychology, 27(6), 683-699.
Bos, K. V. (2001). Fundamental research by means of laboratory experiments is essential for a better understanding of organizational justice. Vocational Behavior, 58, 254-259.
Bouckenooghe, D., Zafar, A., & Raja, U. (2014). How ethical leadership shapes employees’ job performance: The mediating roles of goal congruence and psychological capital. Journal of Business Ethics, 129(2), 251–264.
Bowie, N. E. (1991). Challenging the egoistic paradigm. Business Ethics Quarterly, 1(1), 1-21.
Bright, D. S., & Fry, R. E. (2013). Introduction: Building ethical, virtuous organizations. Journal of Applied Behavioral Science, 49, 5-12.
Brito, J. (2016). La ética y los estilos de liderazgo. Innova Research Journal, 1(2), 41-48.
Brousseau, S., Cara, C., & Blais, R. (2019). Factors that influence the quality of worklife of first‐line nurse managers in a French Canadian healthcare system. Journal of Hospital Administration, 8(4), 1-9.
Brown, A. D. (2015). Identities and identity work in organizations. International Journal of Management Reviews, 17(1), 20-40.
Brown, M. E., & Mitchell, M. S. (2010). Ethical and unethical leadership: Exploring new avenues for future research. Business Ethics Quarterly, 20, 583-616.
Brown, M. E., & Treviño, L.K. (2006). Ethical leadership: A review and future directions. The Leadership Quarterly, 17, 595 – 616.
Brown, M. E., Treviño, L. K., & Harrison, D. A. (2005). Ethical leadership: A social learning perspective for construct development and testing. Organizational Behavior and Human Decision Processes, 97, 117-134.
Bruck, C. S., Allen, T. D. & Spector, P. E. (2002). The relation between work family conflict and job satisfaction: A finer-grained analysis. Journal of Vocational Behavior, 60, 336-353.
Bryman, A., & Bell, E. (2015). Business research methods. Oxford University Press.
Burns, J.M. (1979). Leadership. Harper & Row.
Bustamante, C. D., & Arroyo, S. (2008). La raza como determinante del acceso a un empleo de calidad: un estudio para Cali. Revista Ensayos sobre Política Económica, 26(57), 130-175.
Byrne, B. (2010). Structural equation modeling with AMOS: Basic concepts, applications, and programming (2 Ed.). Routledge.
Byrne, Z. S., & Cropanzano, R. (2000). To which source do I attribute this fairness? Differential effects of multi-foci justice on organizational work behaviors. Presentada en la conferencia annual de la Society of Industrial and Organizational Psychology in New Orleans, LA.
Byun, G., Karau, S. J., Dai, Y., & Lee, S. (2018). A three-level examination of the cascading effects of ethical leadership on employee outcomes: A moderated mediation analysis. Journal of Business Research, 88, 44-53.
Cabezas C. (2000). La calidad de vida de los profesionales. FMC, 7, 53-68.
Cameron, K. S., & Spreitzer, G. M. (2012). Exploring the relationships between organizational virtuousness and performance. American Behavioral Scientist, 47, 766-789.
Campion, M. A., & McClelland, C. L. (1993). Follow-up and extension of the interdisciplinary costs and benefits of enlarged jobs. Journal of Applied Psychology, 78(3), 339.
Carretero-Dios, H. & Pérez, C. (2007). Standars for the development and review of instrumental studies: Considerations about test selection in psychological research. International Journal of Clinical and Health Psychology, 7(3), 863-882.
Castiblanco M. S. E., Castro, C. O. P., & Gómez, R. A. P. (2017). El sector servicios en Colombia: la relación entre innovación e internacionalización. Dimensión Empresarial, 15(2), 117- 139.
Çelik, S., Dedeoglu, B. B., & Inanir, A. (2015). Relationship between ethical leadership, organizational commitment and job satisfaction at hotel organizations. Ege Akademik Bakis, 15(1), 53.
Cernas, O. D. A., Mercado, S. P., & León, C. F. (2017). La varianza del método común en la relación entre la satisfacción laboral y la satisfacción con la vida. Estudios Gerenciales, 33(145), 321-329.
Charoensap, A., Virakul, B., Senasu, K., & Ayman, R. (2019). Effect of ethical leadership and interactional justice on employee work attitudes. Journal of Leadership Studies, 12(4), 7-26.
Chen, J.V., & Arttejo, B. A. (2008). Services quality and customer satisfaction measurement of mobile value-added services: A conceptual view. International Journal of Mobile Communication, 6(2): 24-30.
Chen, T., Li, F., & Leung, K. (2016). When does supervisor support encourage innovative behavior? Opposite moderating effects of general self‐efficacy and internal locus of control. Personnel Psychology, 69(1), 123-158.
Chen, X., Eberly, M. B., Chiang, T., Farh, J., & Cheng, B. (2014). Affective trust in Chinese leaders: Linking paternalistic leadership to employee performance. Journal of Manage, 40, 796-819.
Chifulumnanya, M. (2018). Ethical Leadership in Organisations: A Synthesis of Literature. IOSR Journal of Humanities and Social Science, 23(1), 38-43.
Chughtai, A. (2016). Can ethical leaders enhance their followers’ creativity? Leadership, 12(2), 230-249.
Chughtai, A., Byrne, M., & Flood, B. (2015). Linking ethical leadership to employee well-being: The role of trust in supervisor, Journal of Business Ethics 128, 653–663.
Cifuentes, G. R. M. (2011). Diseño de Proyectos de Investigación Cualitativa. Noveduc Libros.
Ciulla, J. B. (1995). Leadership ethics: Mapping the territory. Business Ethics Quarterly, 5(1), 5-28.
Ciulla, J. B. (1999). The importance of leadership in shaping business values. Long Range Planning, 32, 166-172.
Ciulla, J. B. (2005). The state of leadership ethics and the work that lies before us. Business Ethics: A European Review, 14(4), 323 – 335.
Ciulla, J. B., Knights, D., Mabey, C., & Tomkins, L. (2018). Philosophical contributions to leadership ethics. Business Ethics Quarterly, 28(1), 1-14.
Coba, C. M. (2006). Modelización de ecuaciones estructurales. Trabajo de titulación no publicado en Ingeniería Matemática. Facultad de Ciencias, Escuela Politécnica Nacional. Ecuador. https://bibdigital.epn.edu.ec/handle/15000/227
Cohen, R.L. (1986). Justice: Views from the social sciences. Plenum.
Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2013). Applied multiple regression/correlation analysis for the behavioral sciences. Lawrence Erlabaum Associates.
Cohen-Charash, Y., & Spector, P. E. (2001). The role of justice in organizations: A meta-analysis. Organizational Behavior and Human Decision Processes, 86(2), 278-321.
Colàs-Neila, E. (2019). Prestación de servicios a través de plataformas digitales en la doctrina judicial Española. ¿Trabajadores por cuenta ajena o autónomos? Labour & Law Issues, 5(1), 18-46.
Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386-400.
Colquitt, J. A., & Rodell, J. (2015). Measuring justice and fairness. En R. S. Cropanzano & M. L. Ambrose (Eds.), The Oxford Handbook of Justice in the Workplace: Oxford University Press.
Colquitt, J. A., & Shaw, J. C. (2005). How should organizational justice be measured?. En J. Greenberg y J. Colquitt (Eds.), Handbook of Organizational Justice. Lawrence Erlabaum Associates.
Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O. L. H., & Yee, K. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86(3), 425-445.
Colquitt, J. A., Greenberg, J., & Zapata, C.P. (2005). What is organizational justice? A historical overview. En J. Greenberg y J. Colquitt (Eds.), Handbook of Organizational Justice. Lawrence Erlabaum Associates.
Colquitt, J. A., Rodell, J., Zapata, C. P., Scott, B. A., Long, D. M., & Conlon, D. E. (2013). Justice at the millennium, a decade later: A meta-analytic test of social exchange and affect-based perspectives. Journal of Applied Psychology, 98(2), 199–236.
Consejo Privado de Competitividad (2017). Informe Nacional de Competitividad 2016 – 2017. Consejo Privado de Competitividad. https://compite.com.co/wp-content/uploads/2016/11/CPC_Libro_Web_2016-2017.pdf
Contreras, F., & Juárez, F. (2012). Calidad de vida y liderazgo. Influencia de la calidad de vida percibida del directivo colombiano sobre sus prácticas de liderazgo. Acta Colombiana de Psicología, 15(1), 119-130.
Contreras, F., Espinosa, J.C., Hernández, F., & Acosta, N. (2013). Calidad de vida laboral y liderazgo en trabajadores asistenciales y administrativos en un centro oncológico de Bogotá (Colombia). Psicología desde el Caribe,30(3), 569-590.
Cooper, C. (2009). The transition from the quality of working life to organizational behavior: the first two decades. Journal of Organizational Behavior, 30(1), 3-8.
Correa, M.J.S., Rodriguez, C.M.A., & Pantoja, O.M.A. (2018). El liderazgo ético en las organizaciones: una revisión de la literatura. AD-Minister, 32, 57 – 82.
Creswell, J.W. (2014). Research design: Qualitative, quantitative, and mixed methods approaches. SAGE.
Cropanzano, R., & Ambrose, M. (2015). Organizational justice: Where we have been and where we are going. En R. Cropanzano & M. Ambrose (Eds.) The Oxford handbook of justice in the workplace. Oxford University Press.
Cropanzano, R., & Stein, J. H. (2009). Organizational justice and behavioral ethics: Promises and prospects. Business Ethics Quarterly, 19, 193-233.
Cropanzano, R., & Greenberg, J. (1997). Progress in organizational justice: Tunneling through the maze. En I. T. Robertson & C. L. Cooper (Eds.), International Review of Industrial and Organizational Psychology. Wiley.
Cropanzano, R., Bowen, D. E., & Gilliland, S. W. (2007). The management of organizational justice. Academy of Management Perspectives, 21(4), 34-48.
Cropanzano, R., Byrne, Z.S., Bobocel, D.R., & Rupp, D.R. (2001). Moral virtues, fairness heuristics, social entities, and other denizens of organizational justice. Journal of Vocational Behavior, 58, 164-209.
Cunningham, J. B., & Eberle, T. (1990). A Guide to Job Enrichment and Redesign. Personnel (AMA), 67(2), 56-61.
Dadhich, A., & Bhal, K. (2008). Ethical leader behavior and leader-member exchange as predictors of subordinate behaviors. The Journal of Decision Makers, 33, 15-25.
Dadhich, A., & Bhal, K. (2008). Ethical leader behavior and leader-member exchange as predictors of subordinate behaviors. The Journal of Decision Makers, 33, 15-25.
Danna, K., & Griffin, R. W. (1999). Health and well-being in the workplace: A review and synthesis of the literature. Journal of Management, 25(3), 357-384.
Davis, A. L., & Rothstein, H. R. (2006). The effects of the perceived behavioral integrity of managers on employee attitudes: A meta-analysis. Journal of Business Ethics, 67, 407–419.
De Boer, E. B., Bakker, A. B., Syroit, S., & Schaufeli, W.B. (2002). Unfairness at work as a predictor of absenteeism. Journal of Organizational Behavior, 23 (2), 181-197
De Conick, J. B. (2010). The effect of organizational justice perceived organizational support, and perceived supervisor support on marketing employees' level of trust. Journal of Business Research, 63, 1349-1355.
De Cremer, D. (2005). Procedural and distributive justice effects moderated by organizational identification. Journal of Managerial Psychology, 20(1), 4-13.
De Cremer, D., Mayer, D., & Schminke, M. (2010). Guest editors’ introduction on understanding ethical behavior and decision making: A behavioral ethics approach. Business Ethics Quarterly, 20(1), 1–6.
De Cremer, D., Van Dick, R., Tenbrunsel, A., Pillutla, M., & Murnighan, J. K. (2011). Understanding ethical behavior and decision making in management: A behavioural business ethics approach. British Journal of Management, 22, S1–S4.
De Gramont, J. (2017). The business case for speaking up. Transparency International.
De Hoogh, A. H. B., & Den Hartog, D.N. (2008). Ethical and despotic leadership, relationships with leader's social responsibility, top management team effectiveness and subordinates' optimism: A multi-method study. The Leadership Quarterly, 19, 297-311.
De Ruiter, M., Schalk, R., Schaveling, J., & Van Gelder, D. (2017). Psychological contract breach in the anticipatory stage of change: Employee responses and the moderating role of supervisory informational justice. The Journal of Applied Behavioral Science, 53(1), 66-88.
Demirtas, O. (2015). Ethical leadership influence at organizations: Evidence from the field. Journal of Business Ethics, 126, 273-284.
Demirtas, O., & Akdogan, A. A. (2015). The effect of ethical leadership behavior on ethical climate, turnover intention, and affective commitment. Journal of Business Ethics 130(1), 59-67.
Den Hartog, D. N., & De Hoogh, A. H. B. (2009). Empowering behavior and leader fairness and integrity: Studying perceptions of ethical leader behavior from a levels-of-analysis perspective. European Journal of Work and Organizational Psychology, 18(2), 199–230.
Den Hartog, D.N. (2015) Ethical leadership. Annual Review of Organizational Psychology and Organizational Behavior, 2, 409-434.
Departamento Administrativo Nacional de Estadística (DANE) (Julio de 2019). Boletín Técnico. Principales Indicadores del Mercado Laboral. DANE.
Departamento Administrativo Nacional de Estadística (DANE). (febrero de 2020) Encuesta Mensual de Servicios. Boletín Técnico. DANE. https://www.dane.gov.co/files/investigaciones/boletines/ems/bol_ems_febrero_20.pdf
Deutsch, M. (1975) Equity, equality and need: What determines which value will be used as the basis for distributive justice? Journal of Social Issues, 31(3), 137-149.
Deutsch, M. (1985) Distributive justice. Yale University Press.
Dizaho, E. K., Salleh, R., & Abdullah, A. (2017). Achieving work life balance through flexible work schedules and arrangements. Global Business & Management Research, 9, 455-465.
Dragano, N., Wahrendorf, M., Mueller, K., & Lunau, T. (2016). Work and health inequalities: the unequal distribution of exposures at work in Germany and Europe. Bundesgesundheitsblatt, Gesundheitsforschung, Gesundheitsschutz, 59(2), 217-227.
Dukerich, J. M., Nichols, M. L., Elm, D. R., & Vollrath, D. A. (1990). Moral reasoning in groups: Leaders make a difference. Human Relations, 43(5), 473-493.
Dulebohn, J. H., Conlon, D. E., Sarinopoulos, I., Davison, R. B., & McNamara, G. (2009). The biological bases of unfairness: Neuroimaging evidence for the distinctiveness of procedural and distributive justice. Organizational Behavior and Human Decision Processes, 110, 140-151.
Dutton, J. E., & Ragins, B. R. (2017). Positive Organizational Justice: From Fair to Fairer—and Beyond. En Exploring Positive Relationships at Work (pp. 159-178). Psychology Press.
Easton, S. A. & Van Laar, D. L. (2018). User manual for the Work-Related Quality of Life (WRQoL) Scale. University of Portsmouth.
Eberlin, R. J., & Tatum, B. C. (2008). Making just decisions: organizational justice, decision making, and leadership. Management Decision, 46(2), 310-329.
Echeverry, Y., & Jaramillo, J. (2006). El concepto de justicia en Rawls. Revista Científica Guillermo de Ockham, 4(2), 27-52.
Edwards, J., Van Laar, D.L., Easton, S., & Kinman, G. (2009). The Work-Related Quality of Life (WRQoL) scale for higher education employees. Quality in Higher Education. 15(3), 207-219.
Efraty, D., Sirgy, M., & Claiborne, C. (1991). The effects of personal alienation on organizational identification: A quality-of-work-life model. Journal of Business and Psychology, 6(1), 57-78.
Einarsen, S. L., Aasland, M. S., & Skogstad, A. (2007). Destructive leadership behavior: A definition and conceptual model. The Leadership Quarterly, 18, 207-216.
Eisenbeiss, S. A., & van Knippenberg, D. (2015). On ethical leadership impact: The role of follower mindfulness and moral emotions. Journal of Organizational Behavior, 36(2), 182–195.
Eisenbeiss, S. A., van Knippenberg, D., & Fahrbach, C. M. (2015). Doing well by doing good? Analyzing the relationship between CEO ethical leadership and firm performance. Journal of Business Ethics, 128(3), 635-651.
El Badawy, T. A., Chinta, R., & Magdy, M. M. (2018). Does ‘gender’mediate or moderate the relationship between ‘quality of work life’and ‘organizational commitment’? Evidence from SMEs in Egypt. Gender in Management: An International Journal, 33(4), 332-348.
Elanain, H. M. A. (2010). Testing the direct and indirect relationship between organizational justice and work outcomes in a non-Western context of the UAE. Journal of Management Development, 29(1), 5-27.
Elovainio, M., Kivimaki, M., & Vahtera J. (2002). Organizational justice: Evidence of a new psychosocial predictor of health. American Journal of Public Health 92 (1), 105-108.
Enderle, G. (1987). Some perspectives of managerial ethical leadership. Journal of Business Ethics, 6(8), 657-663.
Engelbrecht, A., Wolmarans, J., & Mahembe, B. (2017). Effect of ethical leadership and climate on effectiveness. SA Journal of Human Resource Management, 15, 1-8.
Erdem, M. (2014). The level of quality of work life to predict work alienation. Educational Sciences: Theory & Practice, 14(2):534-544.
Ethics Research Centre (2016). Men, women and ethical leadership. https://www.cpacanada.ca/en/members-area/profession-news/2016/may/men-women-and-ethical-leadership
Fairholm, G.W. (1991). Values leadership: Towards a new philosophy of leadership. Praeger.
Fall, A. (2014). Justice organisationnelle, reconnaissance au travail et motivation intrinsèque: résultats d’une étude empirique. Département des relations industrielles, 709-731.
Fangjun, L., Yushuang, X., & Bin, L. (2018). The occurrence of ethical leadership: Antecedents and mechanisms. Advances in Psychological Science, 26(5), 886–895.
Faragher, E. B., Cass, M., & Cooper, C. L. (2005). The relationship between job satisfaction and health: a meta-analysis. Occupational and Environmental Medicine. 62(2):105–112.
Farné, S., Vergara, C. A., & Baquero, N. (2011). La calidad del empleo en medio de la flexibilización laboral. Colombia 2002-2010. Observatorio del mercado de trabajo y la seguridad social. Universidad Externado de Colombia.
Farrell, D., & Stamm, C. L. (1988). Meta-analysis of the correlates of employee absence. Human Relations, 41(3), 211-227.
Fatma, I. K. A., Kadir, S. A., Sariman, T., & Yuliana, S. (2016). Quality of worklife and labor productivity in the hotel industry. International Journal of Scientific and Research Publications, 6(9), 807-814.
Fedesarrollo (2019). Informe mensual del mercado laboral. El mercado laboral en 2019 y perspectivas para 2020. https://www.repository.fedesarrollo.org.co/bitstream/handle/11445/3881/IML_Enero_2020.pdf?sequence=1&isAllowed=y
Fernández, A. A. M., Clotilde, J. E. S., & Casado del Olmo, M. I. (2007). Calidad de vida profesional de los profesionales de enfermería en atención primaria de Soria. Biblioteca Las Casas, 3(1), 1-30. http://www.index-f.com/lascasas/documentos/lc0213.php
Field, A. (2013). Discovering statistics using IBM SPSS Statistics (4th Edition). Sage.
Findlay, P., Kalleberg, A. L., & Warhurst, C. (2013). The challenge of job quality. Human Relations, 66, 441-451.
Folger, R., & Cropanzano, R. (1998). Organizational justice and human resource management. Sage.
Folger, R., & Cropanzano, R. (2001). Fairness theory: Justice accountability. En J. Greenberg & Cropanzano, R. (Eds.), Advances in Organizational Justice. Stanford University Press.
Folger, R., Rosenfield, D. D., & Robinson, T. (1983). Relative deprivation and procedural justifications. Journal of Personality and Social Psychology, 45, 172‐184.
Foro Económico Mundial (2017). Reporte de competitividad global 2016 – 2017. Foro Económico Mundial.
Francis, L., & Barling, J. (2005). Organizational injustice and psychological strain. Canadian Journal of Behavioral Science, 37, 250-261.
Frazier, M. L., Johnson, P. D., Gavin, M., Gooty, J., & Snow, B. B. (2010). Organizational justice trustworthiness and trust: A multifoci examination. Group and Organizational Management, 35, 39-76.
Fu, J., Long, Y., He, Q., & Liu, Y. (2020). Can ethical leadership improve employees’ well-being at work? Another side of ethical leadership based on organizational citizenship anxiety. Frontiers in Psychology, 11, 1478.
Gao, Y., & He, W. (2017). Corporate social responsibility and employee organizational citizenship behavior: The pivotal roles of ethical leadership and organizational justice. Management Decision, 55(2), 294-309.
García, B., Márquez, L., & Ávila, J. (2009) Planeación y desarrollo del proyecto de investigación. En B. García (Coordinadora), Manual de métodos de investigación para las ciencias sociales: un enfoque basado en proyectos. Manual Moderno.
García, R. M., & Forero, A. C. (2014). Cambio organizacional y percepción de la justicia organizacional en una entidad de la ciudad de Bogotá-Colombia. Diversitas, 10(2), 293-305.
García, S. S. (1993). La qualitat de vida profesional com a avantatge competitiu. Revista de Qualitat, 11, 4-9.
Gardner, J. W. (1989). The moral aspects of leadership. NASSP Bulletin, 73(513), 43.
George, J., & Wallio, S. (2017). Organizational justice and millennial turnover in public accounting. Employee Relations, 39(1), 112-126.
Gharcheh, S., & Ahmadi, E. (2018). Predicting the quality of work life based on organizational justice dimensions in nurses of Shiraz hospitals. Nursing and Midwifery Journal, 16(3), 164-170.
Ghiglione, C. (2011). El mejoramiento de la calidad de vida laboral como estrategia para vigorizar la capacidad de gestión municipal. Documentos y aportes en administración pública y gestión estatal, 61, 57-162.
Ghosh D., Sekiguchi T., Gurunathan L. (2017). Organizational embeddedness as a mediator between justice and in-role performance. Journal of Business Research. 75, 130–137.
Giacalone, R. A., Jurkiewicz, C. L., & Promislo, M. (2016). Ethics and well-being: The paradoxical implications of individual differences in ethical orientation. Journal of Business Ethics, 137(3), 491-506.
Gill, A. S., & Sharma, D. (2014). Services sector led sustainable growth. International Journal of Sustainable Development, 6(11), 91-100.
Gillet, N., Fouqereau, E., Bonnaud-Antignac, A., Mokounkolo, R. & Colombat, P. (2013). The mediating role of organizational justice in the relation between transformational leadership and nurses´ quality of work life: A cross-sectional questionnaire survey. International Journal of Nursing Studies, 50, 1359-1367.
Gilliland, S. (2008). The tails of justice: A critical examination of the dimensionality of organizational justice constructs. Human Resource Management Review, 18, 271-281.
Golparvar, M., Javadian, Z., & Hosseinzadeh, K. (2018). Structural model of psychological contract, organizational justice, ethical leadership, leader-member exchange and organizational support. Journal of Modern Industrial/Organization Psychology, 2(7), 21–32.
Gómez, M.A. (2010). Calidad de vida laboral en empleados temporales del valle de Aburrá – Colombia. Revista Ciencias Estratégicas, 18(24), 225-236.
González, R., Hidalgo, G., & Salazar, J. (2007). “Calidad de vida en el trabajo”: un término de moda con problemas de conceptuación. Psicología y Salud, 17(1), 115-123.
Greenberg, J. (1987). A taxonomy of organizational justice theories. Academy of Management Review, 12, 9-22.
Greenberg, J. (1990). Organizational justice: Yesterday, today, tomorrow. Journal of Management, 16, 399-432.
Greenberg, J. (1993). The social side of fairness: interpersonal and informational classes of organizational justice. En R. Copranzano (Ed.), Justice in the workplace: approaching fairness in human resources management (pp. 79-103). Lawrence Erlbaum Associates.
Greenberg, J. (1996). The quest for justice on the job: Essays and experiments. Sage.
Greenberg, J. (2011). Organizational justice: The dynamics of fairness in the workplace. APA Handbook of industrial and organizational psychology, 3, 271–327.
Greenberg, J., & Colquitt, J. A. (2005). Handbook of organizational justice. Lawrence Erlbaum Associates.
Greenberg. J., Bies, R., & Eskew, D. (1991). Establishing fairness in the eye of the beholder: Managing impressions of organizational justice. En R. Giacalone & P. Rosenfeld (Eds.), Applied impression management: How image making affects managerial decisions. Sage.
Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10(1), 76-88.
Greenleaf, R. K. (1977). Servant leadership. Paulist Press.
Griffeth, R. W., & Hom, P. W. (1995). The employee turnover process. Research in Personnel and Human Resources Management, 13(3), 245-293.
Gualavisi, M., & Oliveri, M.L. (2016). Antiguedad en el empleo y rotación laboral en América Latina. Nota Técnica del Banco Interamericano de Desarrollo (BID); 1072.
Gunawan, H., & Amalia, R. (2015). Wages and employees performance: The quality of work life as moderator. International Journal of Economics and Financial Issues, 5(1S), 349-353.
Habermas, J. (1989). Conocimiento e Interés. Taurus.
Hackman, J. R. & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16, 250-279.
Hackman, J. R., & Oldham, G. R. (1974). The job diagnosis survey: An instrument for the diagnosis of jobs and the evaluation of job redesign projects. Technical Report No.4. Yale University, Department of Administrative Science.
Hair, J., Black, W.C., Babin, B.J. & Anderson, R.E. (2014). Multivariate data analysis. Pearson new international edition global perspective (7th ed.). Pearson Education International.
Harman, H. H. (1980). Análisis factorial moderno. Saltés.
Hart, P. M. (1994). Teacher quality of work life: Integrating work experiences, psychological distress and morale. Journal of Occupational and Organizational Psychology, 67(2), 109-132.
Hassan, N., Mazlan, N. M. W., Halif, M. M., Noranee, S., & Zainal, N. Z. (2020). The Moderating Roles of Organizational Commitment on the Relationship between Quality of Work Life and Turnover Intention among Call Center Employees. Malaysian Journal of Consumer and Family Economics, 24 (s1), 08-228
Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. 2nd Edition. Guilford Publications.
Hayes, A. F., & Preacher, K. J. (2010). Quantifying and testing indirect effects in simple mediation models when the constituent paths are nonlinear. Multivariate Behavioral Research, 45, 627-660.
Hernández, S. R., Fernández, C. C., & Baptista, L. P. (2014). Metodología de la investigación. McGraw Hill.
Herr, R. M., Bosch, J. A., Loerbroks, A., Genser, B., Almer, C., van Vianen, A. E. M., & Fischer, J. E. (2018). Organizational justice, justice climate, and somatic complaints: A multilevel investigation. Journal of Psychosomatic Research, 111, 15-21.
Hershcovis, M. S., Turner, N., Barling, J., Arnold, K. A., Dupré, K. E., Inness, M., Le Blanc, M., & Sivanathan, N. (2007). Predicting workplace aggression: A meta-analysis. Journal of Applied Psychology, 92(1), 228-238.
Hoch, J.E., Bommer, W.H., Dulebohn, J.H., & Wu, D. (2018). Do ethical, authentic, and servant leadership explain variance above and beyond transformational leadership? A meta-analysis. Journal of Management, 44(2), 501-529.
Hochwarter, W. A., Ferris, G. R., Zinko, R., Arnell, B., & James, M. (2007). Reputation as a moderator of the political behavior - work outcomes relationships: A two-study investigation with convergent results. Journal of Applied Psychology, 92, 567–576.
Homans, G. C. (1961). Social behavior: Its elementary forms. Harcourt, Brace, and World.
Hornstein, H. A. (1996). Brutal bosses and their pray. Riverhead Books.
House, R. J., Spangler, W. D., & Woycke, J. (1991). Personality and charisma in the U.S. presidency: A psychological theory of effectiveness. Administrative Science Quarterly, 36, 334-396.
Hoven, H., & Siegrist, J. (2013). Work characteristics, socioeconomic position and health: a systematic review of mediation and moderation effects in prospective studies. Occupational and Environmental Medicine 70(9):663–9.
Howell, J. M., & Avolio, B. J. (1992). The ethics of charismatic leadership: Submission or liberation? Academy of Management Perspectives, 6(2), 43-54.
Huang, T., Lawler, J., & Lei, C. (2007). The effects of quality of work life on commitment and turnover intention. Social Behavior and Personality, 35(6), 735–750.
Huong, L., Zheng, C., & Fujimoto, Y. (2016). Inclusion, organisational justice and employee well-being. International Journal of Manpower, 37(6), 1-21.
Jacobs, G., Belschak, F. D., & Den Hartog, D. N. (2014). (Un)Ethical behavior and performance appraisal: The role of affect, support, and organizational justice. Journal of Business Ethics, 121(1), 63-76.
Jaiswal, A., & Mahila, A. (2014). Quality of work life. Journal of Business Management & Social Sciences Research, 3(2), 83-87.
Javed, B., Rawwas, M. Y., Khandai, S., Shahid, K., & Tayyeb, H. H. (2018). Ethical leadership, trust in leader and creativity: The mediated mechanism and an interacting effect. Journal of Management & Organization, 23(3), 1-18.
Jayaratne, S. (1993). The antecedents, consequences, and correlates of job satisfaction. Handbook of Organizational Behavior, 111, 40.
Jeannot, T. M. (1989). Moral leadership and practical wisdom. International Journal of Social Economics, 16(6), 14-38.
Judge, T. A., & Colquitt, J. A. (2004). Organizational justice and stress: the mediating role of work-family conflict. Journal of Applied Psychology, 89 (3), 395-404.
Judge, T. A., Heller, D., & Klinger, R. (2008). The dispositional sources of job satisfaction: A comparative test. Applied Psychology, 57(3), 361-372.
Kacmar, K.M., Bachrach, D.G., Harris, K.J., & Zivnuska S. (2011). Fostering good citizenship through ethical leadership: Exploring the moderating role of gender and organizational politics. Journal of Applied Psychology, 96(3), 633-642.
Kalshoven, K., & Den Hartog, D. N. (2009). Ethical leader behavior and leader effectiveness: the role of prototypicality and trust. International Journal of Leadership Studies, 5(2), 102-120.
Kalshoven, K., & Den Hartog, D. N. (2013). Ethical and unethical leader behaviors and their impact on individual well-being. En R. A. Giacalone & M. D. Promislo (Eds.) Handbook of unethical work behavior: Implications for well-being. Sharpe.
Kalshoven, K., Den Hartog, D. N., & De Hoog, A. H. B. (2011). Ethical leadership at work questionnaire (ELW): Development and validation of a multidimensional measure. The Leadership Quarterly, 22, 51-69.
Kalshoven, K., Den Hartog, D. N., & De Hoogh, A. H. (2013). Ethical leadership and follower helping and courtesy: Moral awareness and empathic concern as moderators. Applied Psychology, 62(2), 211–235.
Kanugo, R., & Mendoca, M. (1996). Ethical dimensions of leadership. SAGE.
Kaptein, M. (2019). The moral entrepreneur: A new component of ethical leadership. Journal of Business Ethics, 156(4), 1135-1150.
Kara, D., Kim, H., Lee, G., & Uysal, M. (2018) The moderating effects of gender and income between leadership and quality of work life (QWL). International Journal of Contemporary Hospitality Management, 30(3), 1419-1435.
Karasek, R. (1989). PQL-35 questionnaire. International Journal of Health Service, 19(3), 481-508.
Karatepe, O.M. (2014). The importance of supervisor support for effective hotel employees: an empirical investigation in Cameroon. Cornell Hospitality Quarterly, 55(4), 388-397.
Karriker & Williams, (2009). Organizational justice and organizational citizenship behavior: A mediated multifoci model. Journal of Management, 35(1), 112-135.
Kasraie, Sh., Parsa, Sh., Hassani, M., & Ghasem-Zadeh, A. (2014). The Relationship between quality of work life, job stress, job satisfaction and citizenship behavior in Oshnaviyeh Hospital’s staff. Journal of Patient Safety & Quality Improvement, 2(2), 77-81.
Katzell, R. A. (1983). Improving quality of work life. American Psychologist, 38(1), 126.
Khalid, A. (2017). The influence of supervisory support on work motivation: A moderating role of organizational support. New Trends and Issues Proceedings on Humanities and Social Sciences, 4(10), 136-143.
Khan, M. A. S., Ali, M., Usman, M., Saleem, S., & Jianguo, D. (2019). Interrelationships between ethical leadership, green psychological climate, and organizational environmental citizenship behavior: the moderating role of gender. Frontiers in Psychology, 10, 1977. 1-12.
Khanna, A., Papadavid, P., Tyson, J., & te Velde, D.W. (2016). The role of services in economic transformation – with an application to Kenya. Overseas Development Institute.
Khattak, M. N., Khan, M. B., Fatima, T., & Shah, S. Z. A. (2018). The underlying mechanism between perceived organizational injustice and deviant workplace behaviors: Moderating role of personality traits. Asia Pacific Management Review, 24(3), 201-211.
Kia, N., Halvorsen, B., & Bartram, T. (2019). Ethical leadership and employee in role performance: The mediating roles of organizational identification, customer orientation, service climate and ethical climate. Personnel Review, 48(7), 1716-1733.
Kim, W. G., & Brymer, R. A. (2011). The effects of ethical leadership on manager job satisfaction, commitment, behavioral outcomes, and firm performance. International Journal of Hospitality Management, 30, 1020–26.
Ko, C., Ma, J., Bartnik, R., Haney, M. H., & Kang, M. (2017). Ethical leadership: An integrative review and future research agenda. Ethics & Behavior, 28(2), 104-132.
Koonmee, K., Singhapakdi, A., Virakul, B., & Lee, D. (2010). Ethics institutionalization, quality of work life and employee job-related outcomes: A survey of human resource managers in Thailand. Journal of Business Research, 63(1), 20–26.
Koopman, J., Scott, B. A., Matta, F. K., Conlon, D. E., & Dennerlein, T. (2019). Ethical leadership as a substitute for justice enactment: An information-processing perspective. Journal of Applied Psychology, 104(9), 1103.
Krane, A., & Matten, D. (2016). Business Ethics. Oxford University Press.
Krisharyuli, M., Himam, F., & Ramdani, Z. (2020). Ethical leadership: Conceptualization and measurement. Journal of Leadership in Organizations, 2(1), 1-17.
Kussusanti, S., Tjiptoherijanto, P., Halim, R. E., & Furinto, A. (2019). Informational justice and post-recovery satisfaction in E-Commerce: The role of service failure severity on behavioral intentions. Journal of Asian Finance, Economics and Business, 6(1), 129-139.
Landsbergis, P. A., Choi, B., Dobson, M., Sembajwe, G., Slatin, C., Delp, L., Siqueira, E., Schnall, P., & Baron, S. (2018). The key role of work in population health inequities. American Journal of Public Health, 108(3), 296–297.
Lau, R. S. M. (2000). Quality of work life and performance – An ad hoc investigation of two key elements in the service profit chain model. International Journal of Service Industrie Management,11(5), 422-429.
Lau, R. S. M., & May, B. E. (1998). A win-win paradigm for quality of work life and business performance. Human Resource Development Quarterly 9 (3), 211– 226.
Lawton, A., & Páez, I. (2015). Developing a framework for ethical leadership. Journal of Business Ethics, 130(3), 639-649.
Lee, C., Ha, B. C., & Lim, S. Y. (2020). Impact of informational justice on pharmaceutical enterprises. The Journal of Distribution Science, 18(8), 55-64.
Lee, D., Choi, Y., Youn, S., & Chun, J. U. (2017). Ethical leadership and employee moral voice: The mediating role of moral efficacy and the moderating role of leader– follower value congruence. Journal of Business Ethics, 141, 47–57.
Lee, J. S., Back, K. J., & Chan, E. S. (2015). Quality of work life and job satisfaction among frontline hotel employees: A self-determination and need satisfaction theory approach. International Journal of Contemporary Hospitality Management, 27(5), 768-789.
Leventhal, G. S. (1976). Fairness in social relationships. En J. W. Thibaut, J. T. Spence, & R. C. Carson (Eds.), Contemporary topics in social psychology. General Learning Press.
Leventhal, G. S. (1980). What should be done with equity theory? En K. J. Gergen, M. S. Greenberg, & R. H. Willis (Eds.), Social exchange: Advances in theory and research. Plenum.
Leventhal, G. S., Karuza, J., & Fry, W. R. (1980). Beyond fairness: A theory of allocation preferences. En G. Mikula (Ed.), Justice and social interaction. Springer-Verlag.
Lewis, J. (2019). Effects of the dimensions of quality of work life on turnover intention of millennial employees in the US. Human Resource Development Theses and Dissertation, paper 45. https://core.ac.uk/download/pdf/235240314.pdf
Li, C., & Bao, Y. (2020). Ethical leadership and positive work behaviors: A conditional process model. Journal of Managerial Psychology, 35(3), 155-168.
Li, C., Wu, K., Johnson, D. E., & Avey, J. (2017). Going against the grain works: An attributional perspective of perceived ethical leadership. Journal of Business Ethics,141, 87-102.
Li, H., Rosenthal, R., & Rubin, D. (1996). Reliability of measurements in psychology: From Spearman-Brown to maximal reliability. Psychological Methods, 5, 98-107.
Li, Y., Xu, J., Tu, Y., & Lu, X. (2014). Ethical leadership and subordinates’ occupational well-being: A multi-level examination in China. Social Indicators Research, 116, 823–842.
Liang, S. K., Ling, H. C., Hsieh, S. Y. (2007). The mediating effects of leader-member exchange quality to influence the relationships between paternalistic leadership and organizational citizenship behaviors. Journal of American Academy of Business, 10(2), 127-137.
Liao, C. (2017). Leadership in virtual teams: A multilevel perspective. Human Resource Management Review, 27(4), 648-659.
Liljegren, M., & Ekberg, K. (2009). The associations between perceived distributive, procedural, and interactional organizational justice, self-rated health and burnout. Work, 33(1), 43-51.
Lim, B. T., & Loosemore, M. (2017). The effect of inter-organizational justice perceptions on organizational citizenship behaviors in construction projects. International Journal of Project Management, 35(2), 95-106.
Lin, C. P., & Liu, M. L. (2017). Examining the effects of corporate social responsibility and ethical leadership on turnover intention. Personnel Review, 46(3), 526-550.
Lind, E. A., & Tyler, T. (1988). The social psychology of procedural justice. Plenum.
Lipman-Blumen, J. (2005). The allure of toxic leaders. Why we follow destructive bosses and corrupt politicians—and how we can survive them. Oxford University Press.
Littlewood, H. F. (2008). Evitación del trabajo, satisfacción en el trabajo y bienestar emocional; potenciales consecuencias de prácticas gerenciales y la percepción de justicia organizacional. En (Ed.) Uribe, J. F. Psicología de la salud ocupacional en México. Universidad Nacional Autónoma de México.
Liu, H. (2015). Constructing the GFC: Australian banking leaders during the financial “crisis”. Leadership, 11(4), 424 – 450.
Liu, H., Fan, J., Fu, Y., & Liu, F. (2018). Intrinsic motivation as a mediator of the relationship between organizational support and quantitative workload and work‐related fatigue. Human Factors and Ergonomics in Manufacturing & Service Industries, 28(3), 154-162.
Liu, J., Siu, O.L., & Shi, K. (2010). Transformational leadership and employee well-being: The mediating role of trust in leader and self-efficacy. Applied Psychology: An International Review, 59, 454-479.
Loi, R., Yang, J., & Diefendorff, J. M. (2009). Four-factor justice and daily job satisfaction: A multi-level investigation. Journal of Applied Psychology, 94, 770-781.
López, A., Niembro, A., & Ramos, D. (2017). Las empresas de servicios en América Latina: un estudio exploratorio sobre factores de competitividad internacional, obstáculos y políticas públicas. TEC Empresarial, 11(1), 7-22.
Lord, F. M., & Novick, M. R. (1968). Statistical theories of mental test scores. Addison-Wesley.
Ma, Y., Cheng, W., Ribbens, B. A., & Zhou, J. (2013). Linking ethical leadership to employee creativity: Knowledge sharing and self-efficacy as mediators. Social Behavior and Personality, 41, 1409-1420.
Mansour, S., & Tremblay, D. G. (2016). Workload, generic and work–family specific social supports and job stress: Mediating role of work–family and family–work conflict. International Journal of Contemporary Hospitality Management, 28(8), 1778-1804.
Manz, C. C., Anand, V., Joshi, M., & Manz, K. P. (2008). Emerging paradoxes in executive leadership: A theoretical interpretation of the tensions between corruption and virtuous values. The Leadership Quarterly, 19, 385–392.
Marta, J. K. M., Singhapakdi, A., Lee., D.J., Sirgy, M. J., Koonmee, K., & Virakul, B. (2013). Perceptions about ethics institutionalization and quality of work life: Thai versus American marketing managers. Journal of Business Research, 66, 381-389.
Martel, J. P., & Dupuis, G. (2006). Quality of Work-Life: Theoretical and methodological problems, and presentation of a new model and measuring instrument. Social Indicators Research, 77, 333-368.
Martín, J., Cortés, J. A., Morente, M., Caboblanco, M., Garijo, J., & Rodríguez, A. (2004). Características métricas del Cuestionario de Calidad de Vida Profesional (CVP- 35). Gaceta Sanitaria, 18, 129-36.
Martín, J., Gómez, T., Martínez, C., del Cura, M.I., Cabezas, M., & García, S. (2008). Medición de la capacidad evaluadora del cuestionario CVP-35 para la percepción de la calidad de vida profesional. Atención Primaria, 40(7), 327-336.
Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, S. (2000). Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships. The Academy of Management Journal, 43(4), 738-748.
Mayer, D.M., Aquino, K., Greenbaum, R.L., & Kuenzi, M. (2012). Who displays ethical leadership, and why does it matter? An examination of antecedents and consequences of ethical leadership. Academy of Management Journal, 55, 151-171.
Mayer, D.M., Kuenzi, M., Greenbaum, R., Bardes, M., & Salvador, R.B. (2009). How low does ethical leadership flow? Test of a trickle-down model. Organizational Behavior and Human Decision Processes, 108, 1-13.
McCain, S. C., Tsai, H., & Bellino, N. (2010). Organizational justice, employees‟ ethical behavior, and job satisfaction in the casino industry. International. Journal of Contemporary Hospitality Management, 22(7), 992-1009.
McCann, J., & Holt, R. (2009). Ethical leadership and organizations: An analysis of leadership in the manufacturing industry based on the perceived leadership integrity scale. Journal of Business Ethics, 87(2), 211-220.
Meindl, J. R. (1989). Managing to be fair: An exploration of values, motives, and leadership. Administrative Science Quarterly, 34(2), 252-276.
Melé, D. (2010). Etica en la organización del trabajo: trabajo decente y trabajo con sentido. Ocasional paper OP-172. IESE. Universidad de Navarra.
Ministerio de Salud de la República de Colombia (1993). Resolución número 8430 de 1993https://www.minsalud.gov.co/sites/rid/Lists/BibliotecaDigital/RIDE/DE/DIJ/RESOLUCION-8430-DE-1993.PDF
Ministerio del Trabajo de la República de Colombia (2019). Política pública de inspección, vigilancia y control del trabajo. Comprometidos con el trabajo decente (2019-2030). https://www.mintrabajo.gov.co/documents/
Mintzberg, H. (2005). How inspiring, how sad. Academy of Management Learning and Education, 4, 108.
Mirvis, P. H., & Lawler III, E. E. (1984). Accounting for the quality of work life. Journal of Organizational Behavior, 5(3), 197-212.
Mladinic, A. & Isla, P. (2002). Justicia organizacional: Entendiendo la equidad en las organizaciones. Psykhe, 11(2), 171-179.
Mo, S., & Shi, J. (2017a). Linking ethical leadership to employee burnout, workplace deviance and performance: Testing the mediating roles of trust in leader and surface acting. Journal of Business Ethics, 144(2), 293-303.
Mo, S., & Shi, J. (2017b). Linking ethical leadership to employees’ organizational citizenship behavior: Testing the multilevel mediation role of organizational concern. Journal of Business Ethics, 141(1), 151-162.
Moghimi, S., Kazemi, M., & Samiie, S. (2013). Studying the relationship between organizational justice and employees’ quality of work life in public organizations: A case study of Qom Province. Iranian Journal of Management Studies, 6(1), 117-143.
Moliner, C., Martínez-Tur, V., Peiró, J.M., Ramos, J., & Cropanzano, R. (2008). Organizational justice and extra-role customer service: The mediating role of well-being at work. European Journal of Work and Organizational Psychology, 17, 327-348.
Moliner, C., Martínez-Tur, V., Ramos, J., & Peiró, J. M. (2005). Linking organizational justice to burnout: are men and women different? Pshychological Reports, 96(3), 805-16.
Montaner, F. R. (2018). Reputación corporativa y responsabilidad penal de la empresa. Revista Aranzadi Doctrinal, 1, 181 – 200.
Moore, C., Mayer, D. M., Chiang, F. F., Crossley, C., Karlesky, M. J., & Birtch, T. A. (2019). Leaders matter morally: The role of ethical leadership in shaping employee moral cognition and misconduct. Journal of Applied Psychology, 104(1), 123.
Moorman, R.H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship? Journal of Applied Psychology, 76, 845-855.
Mora, J. J., & Ulloa, M. P. (2011). Calidad del empleo en las principales ciudades colombianas y endogeneidad de la educación. Revista de Economía Institucional, 13(25), 163-177.
Mora, M. (2005). Ajuste y empleo. Notas sobre la precarización del empleo asalariado. Revista Ciencias Sociales,108, 27-40.
Müller, J., & Djuatio, E. (2011). Les relations entre la justice organisationnelle, l`employabilité, la satisfaction et l`engagement organisationnel des salaries. Revue de Gestion des Ressources Humaines, 82(4), 46-62.
Muqadas, F., Rehman, C. A., & Aslam, U. (2017). Organizational justice and employee’s job dissatisfaction: a moderating role of psychological empowerment. Pakistan Business Review, 18(4), 848-864.
Naeem, R. M., Weng, Q., & Hameed, Z. (2020). Ethical leadership and work engagement: A moderated mediation model. Ethics & Behavior, 30(1), 63-82.
Nahum-Shani, I., Henderson, M. M., Lim, S., & Vinokur, A. D. (2014). Supervisor support: Does supervisor support buffer or exacerbate the adverse effects of supervisor undermining?. Journal of Applied Psychology, 99(3), 484.
Nanjundeswaraswamy, T. (2015). Leadership styles and quality of work life in SMEs. Management Science Letters, 5(1), 65-78.
Ndjaboué, R., Brisson, C., & Vézina, M. (2012). Organisational justice and mental health: A systematic review of prospective studies. Occupational Environmental Medicine, 69, 694-700.
Neubert, M. J., Carlson, D. S., Kacmar, K. M., Roberts, J. A., & Chonco, L. (2009). The virtuous influence of ethical leadership behavior: Evidence from the field. Journal of Business Ethics, 90, 157-170.
Neves, P., & Story, J. (2015). Ethical leadership and reputation: Combined indirect effects on organizational deviance. Journal of Business Ethics, 127(1), 165-176.
Newman, A., Thanacoody, R., & Hui, W. (2011). The effects of perceived organizational support, perceived supervisor support and intra‐organizational network resources on turnover intentions: a study of Chinese employees in multinational enterprises. Personnel Review, 41(1), 56-72.
Ng, T. W. H., & Feldman, D.C. (2015). Ethical Leadership: Meta-analytic evidence of criterion-related and incremental validity. Journal of Applied Psychology, 100(3), 948-965.
Niemeyer, L.J.R., & Cavazotte, C.N.F. (2016). Ethical leadership, leader-follower relationship and performance: A study in a telecommunications company. Revista de Administração Mackenzie, 17(2), 67-92.
Nogareda, C., Nogareda, S., & Solórzano, M. (2013). Jornadas y horarios de trabajo. Instituto Nacional de Seguridad e Higiene en el Trabajo (INSHT).
Northhouse, P. G. (2016). Leadership. Theory and practice. SAGE.
Nunnally, J. C. (1994). Psychometric theory (3 Ed). McGraw-Hill Education.
Ogunfowora, B. (2014). It´s all a matter of consensus: Leader role modeling strength as moderator of the links between ethical leadership and employee outcomes. Human Relations, 67(12), 1467-1490.
Ohana, M. A. (2014). A multilevel study of the relationship between organizational justice and affective commitment. Personnel Review, 43(5), 654-671.
Okan, T., & Akyuz, A. M. (2015). Exploring the relations between ethical leadership and job satisfaction with the mediating role of the level of loyalty to supervisor. Business & Economics Research Journal, 6(4), 155-177.
O'Keefe, D. F., Peach, J. M., & Messervey, D. L. (2019). The combined effect of ethical leadership, moral identity, and organizational identification on workplace behavior. Journal of Leadership Studies, 13(1), 20-35.
Oktem, S. (2013). The effect of the ethical leadership on perceived organizational justice and organizational identification of the employees: The case of tourism businesses. Journal of Tourism and Gastronomy Studies, 1(3), 10-21.
Olkkonen, M. E., & Lipponen, J. (2006). Relationships between organizational justice, identification with organization and work unit, and group-related outcomes. Organizational Behavior and Human Decision Processes, 100(2), 202-215.
Omar, A. (2006). Justicia organizacional, individualismo, colectivismo y estrés laboral. Psicología y Salud, 16 (2), 181-199.
Omar, A., Ferreira, M., Oliveira, S., Uribe, H., Assmar, E., Terrones, A. & Flores, M. (2007). Colectivismo, justicia y ciudadanía organizacional en empresas argentinas, mexicanas y brasilera. Revista Méxicana de Psicología, 24 (1), 101- 116.
Organización Internacional del Trabajo [OIT] (1999). Programa de Trabajo Decente. OIT.
Organización Internacional del Trabajo [OIT], (2016). Soluciones eficaces: políticas activas del mercado de trabajo en América Latina y el Caribe. Oficina Internacional del Trabajo. OIT.
Organización Internacional del Trabajo [OIT], (2018). Perspectivas sociales del empleo en el mundo. OIT.
Organización Internacional del Trabajo [OIT], (2019). Perspectivas sociales y del empleo en el mundo – Tendencias 2019. OIT.
Organización Mundial de la Salud [OMS], (2014). Health Equity Monitor. http://www.who.int/gho/health_equity/en/
Organización Mundial de la Salud [OMS], (2017). Protección de la salud de los trabajadores. http://www.who.int/mediacentre/factsheets/fs389/es/
Organización para la Cooperación y el Desarrollo Económicos [OCDE], (2019a). Employment Outlook 2019. Resource document. OECD Publishing. https://www.oecd-ilibrary.org/sites/9ee00155-en/index.html?itemId=/content/publication/9ee00155-en
Organización para la Cooperación y el Desarrollo Económicos [OCDE], (2019b). Economic Surveys. Colombia. Executive Summary. https://www.oecd.org/colombia/oecd-economic-surveys-colombia-25222961.htm
Organización para la Cooperación y el Desarrollo Económicos [OCDE], (2015). The quality of working lives: Earnings mobility, labour market risk and long-term inequality in OECD Employment outlook 2015. OECD Publishing.
Orlitzky, M., Schmidt, F. L., & Rynes, S. L. (2003). Corporate social and financial performance: a meta-analysis. Organization Studies, 24, 403-441.
Otzen, T., & Manterola, C. (2017). Técnicas de muestreo sobre una población a estudio. International Journal of Morphology, 35(1), 227-232.
Oxenburgh, M., & Marlow, P. (2005). The productivity assessment tool: Computer based cost benefit analysis model for the economic assessment of occupational health and safety interventions in the workplace. Journal of Safety Research, 36(3), 209-214.
Padilla, A., Hogan, R., & Kaiser, R. B. (2007). The toxic triangle: Destructive leaders, susceptible followers, and conducive environments. The Leadership Quarterly, 18, 176–194.
Páez, I., & Salgado, E. (2016). When deeds speak, words are nothing: A study of ethical leadership in Colombia. Business Ethics: A European Review, 25(4), 538-555.
Páez-Cala, M. L., & Castaño-Castrillón, J. J. (2019). Occupation and correlation between perceived quality of work life, emotional intelligence and coping strategies in university graduates. Revista de la Facultad de Medicina, 67(4), 419-427.
Palanski, M. E., & Yammarino, F. J. (2011). Impact of behavioral integrity on follower job performance: A three-study examination. The Leadership Quarterly, 22(4), 765-786.
Pan, X., Chen, M., Hao, Z., & Bi, W. (2017). The effects of organizational justice on positive organizational behavior: Evidence from a large-sample survey and a situational experiment. Frontiers in Psychology, 8, 2315.
Pasricha, P., Singh, B., & Verma, P. (2018). Ethical leadership, organic organizational cultures and corporate social responsibility: An empirical study in social enterprises. Journal of Business Ethics, 151(4), 941-958.
Pastin, M. (1988). The hard problems of management: Gaining the ethics edge. Journal of Business Ethics, 7(3), 162-184.
Patlán-Pérez, J. (2016). Construcción y propiedades psicométricas de la escala de calidad de vida en el trabajo. Ciencia & Trabajo, 18(56), 94-105.
Patlán-Pérez, J., Torres, E., & Hernández, R. (2012). El clima y la justicia organizacional y su efecto en la satisfacción laboral. Revista Internacional Administración & Finanzas, 5(5), 1-19.
Paz, M. G., Gosendo, E. E. M., Dessen, M. C., & Godeville-Mourão, R. (2009). Justiça organizacional pessoal e bem-estar pessoal nas organizações. Estudos (UCGO), 36(1),661-687.
Pelletier, K. L., & Bligh, M. C. (2006). Rebounding from corruption: Perceptions of ethics program effectiveness in public sector organization. Journal of Business Ethics, 67, 359-374.
Peña-Ochoa, M., & Durán P. N. M. (2016). Justicia organizacional, desempeño laboral y discapacidad. Revista Colombiana de Ciencias Sociales, 7(1), 201-222.
Petrou, A., & Daskalopoulou, I. (2013). Social capital and innovation in the services sector. European Journal of Innovation Management, 16(1), 50-69.
Piccolo, R. F., Greenbaum, R., Den Hartog, D. N., & Folger, R. (2010). The relationship between ethical leadership and core job characteristics. Journal of Organizational Behavior, 31, 259-278.
Pio, R., J., & Lengkong (2020). The relation between spiritual leadership to quality of work life and ethical behavior and its implication to increasing the organizational citizenship behavior. Journal of Management Development, 39(3), 293-305.
Potipiroon, W., & Ford, M. T. (2017). Does public service motivation always lead to organizational commitment? Examining the moderating roles of intrinsic motivation and ethical leadership. Public Personnel Management, 46(3), 211-238.
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879.
Popescu, N., & Tachiciu, L. (2006). Research and development as a determinant of services sector competitiveness. Journal for Economic Forecasting, 3(4), 23-37.
Posso, C.M. (2010). Calidad del empleo y segmentación laboral: un análisis para el mercado laboral colombiano 2001-2006. Desarrollo y Sociedad, 65, 191-234.
Procuraduría General de la Nación (2013). Trabajo digno y decente en Colombia. Seguimiento y control preventivo a las políticas públicas. Impresiones Rasgo y Color Ltda.
Promislo, M. D., Giacalone, R. A., & Jurkiewicz, C. L. (2016). Unethical work behavior and well-being. En: A. Farazmand (Ed.). Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer.
Pucic, J. (2015). Do as I say (and do): Ethical leadership through the eyes of lower ranks. Journal of Business Ethics, 129(3), 655-671.
Qin, X., Ren, R., Zhang, Z., & Johnson, R. (2015). Fairness heuristics and substitutability effects: Inferring the fairness of outcomes, procedures, and interpersonal treatment when employees lack clear information. Journal of Applied Psychology, 100, (3), 749-766.
Rabie, M. O., & Malek, M. A. (2020) Ethical leadership and employee ethical behavior: A moderated mediation mechanism. SEISENSE Journal of Management, 3(2), 73-88.
Rai, G. S. (2015). Organizational justice and quality of working life: A road that leads to a virtuous organization. Journal of Social Service Research, 41, 269 – 294.
Rajput, S., Pachuri, V., & Singhal, M. (2015). Intrinsic motivation as a mediator of quality of work life and job satisfaction. Asian Journal of Management, 6(3), 215-219.
Randall, P. M., Saurage-Altenloh, S., & Osei, E. T. (2020). The relationship between leadership ethics and organizational success: A global perspective. En F. S. Topor (Ed.). Examining ethics and intercultural interactions in international relations. IGI Global.
Rathi, N., & Lee, K. (2017). Understanding the role of supervisor support in retaining employees and enhancing their satisfaction with life. Personnel Review, 46(8), 1605-1619.
Rawls, J. (1993). Liberalismo político. Fondo de Cultura Económica.
Rawls, J. (1997). Teoría de la justicia. Fondo de Cultura Económica.
Rawls, J. (2003). Justicia como equidad. Revista Española de Control Externo, 5(13), 129-158.
Ray, T. K., Tat'Yana, A. K., & Pana-Cryan, R. (2017). Employment arrangement, job stress, and health-related quality of life. Safety Science, 100, 46-56.
Raykov, T. (1997). Estimation of composite reliability for congeneric measures. Applied Psychological Measurement, 21(2), 173–184.
Rayner, C., Hoel, H., & Cooper, C. L. (2002). Workplace bulling: What we know, who is to blame, and what can we do? Taylor & Francis.
Real Academia Española (2014), El Diccionario de la lengua española. 23.ª Edición. RAE.
Resick, C. J., Hargis, M. B., Shao, P., & Dust, S. B. (2013). Ethical leadership, moral equity judgment, and discretionary workplace behavior. Human Relations, 66, 951-972.
Reyes, G. (2017). Economía colombiana: la prevalencia de los sectores de servicios. Portafolio, agosto 12 de 2017. http://www.portafolio.co/economia/colombiana-la-prevalencia-de-los-sectores-de-servicios-508646
Rice, R. W., Near, J. P., & Hunt, R. G. (1980). The job-satisfaction/life-satisfaction relationship: A review of empirical research. Basic and Applied Social Psychology,1(1), 37-64.
Rivera, R. X. M. (2020). Percepción del liderazgo ético en una empresa del sector de construcción. Tésis de Grado no publicada, Maestria en Dirección Universidad del Rosario.
Robertson, Q.M., & Colquitt, J.A. (2005). Shared and configural justice: A social network model of justice in teams. Academy of Management Review, 30(3): 595–607.
Robins, (1989). Organizational behavior: Concepts, controversies, and aplications. Prentice Hall.
Rodríguez, M. R. L., Martínez, L. M., & Salanova, S. M. (2014). Justicia organizacional, engagement en el trabajo y comportamientos de ciudadanía organizacional: una combinación ganadora. Universitas Psychologica, 961-974.
Romagnoli, U. (2018). De la ciudadanía industrial a la ciudadanía industriosa. Revista de Derecho Social, 81, 21-38.
Román, M. O. H. (2017). Microviolencia en el trabajo, una práctica cotidiana del ejercicio del poder del management en las organizaciones -una reflexión urgente en tiempos de reconciliación. Sociedad y Economía, 33, 237-262.
Rossman, P. (2013). Crear derechos para los trabajadores en puestos de empleo desechables. Boletín Internacional de Investigación Sindical, 5(1), 25-46.
Rostiana, R. (2017). The quality of work life influence to turnover intention with person-organization fit and organizational commitment as mediators. International Journal of Economics & Management, 11(S1), 45 – 57.
Rubin, R. S., Dierdorff, E. C., & Brown, M. E. (2010). Do ethical leaders geta head? Exploring ethical leadership and promotability. Business Ethics Quarterly, 20, 215-236.
Rubio, L.A. (2018) Justicia organizacional y engagement en docentes de una universidad privada de Armenia Quindío. Contexto 7, 47- 56.
Ruíz, M. & García, M. (2013). Adaptación lingüística y validación del cuestionario de justicia organizacional de Colquitt con una muestra de trabajadores colombianos. Psicogente, 16(29), 65-83.
Ruiz, M. A., Pardo, A., & San Martín, R. (2010). Modelos de ecuaciones estructurales. Papeles del Psicólogo, 31(1),34-45.
Ruiz, P., Ruiz, C., & Martinez, R. (2011). Improving the “leader-follower” relationship: Top manager or supervisor? The ethical leadership trickledown effect on follower job response. Journal of Business Ethics, 99, 587-608.
Rupp, D. E., & Cropanzano, R. (2002). The mediating effects of social exchange relationships in predicting workplace outcomes from multifoci organizational justice. Organizational Behavior and Human Decision Processes, 89, 925–946.
Rupp, D. E., Ganapathi, J., Aguilera, R. V., & Williams, C. (2006). Employee reactions to corporate social responsibility: An organizational justice framework. Journal of Organizational Behavior, 27, 537-543.
Rupp, D. E., Wright, P. M., Aryee, S., & Luo, Y. (2015). Organizational justice, behavioral ethics, and corporate social responsibility: Finally, the three shall merge. Management and Organization Review, 11(1), 15-24.
Sabeen, Z. (2012). Managerial leadership and interactional justice perceptions: An exploratory study. African Journal of Business Management, 6(45),11213-11220.
Saha, R., Shasi, Cerchione, R., Singh, R., & Dahiya, R. (2020). Effect of ethical leadership and corporate social responsibility on firm performance: A systematic review. Corporate Social Responsibility and Environmental Management, 27(2), 409-429.
Sarwar, H., Ishaq, M. I., Amin, A., & Ahmed, R. (2020). Ethical leadership, work engagement, employees’ well-being, and performance: a cross-cultural comparison. Journal of Sustainable Tourism, 28(12), 2008-2026.
Saunders, M., Lewis, P., & Thornhill, A. (2009). Research methods for business students. Pearson.
Schminke, M., Ambrose, M. L., & Neubaum, D. O. (2005). The effect of leader moral development on ethical climate and employee attitudes. Organizational Behavior and Human Decision Processes, 97(2), 135-151.
Schumacher, D., Schreurs, B., De Cuyper, N., & Grosemans, I. (2020). The ups and downs of felt job insecurity and job performance: The moderating role of informational justice. Work & Stress, 1-22.
Segurado, A., & Agulló, E. (2002). Calidad de vida laboral: hacia un enfoque integrador desde la psicología social. Psicothema, 14, 828-836.
Selznick, P. (1957). Leadership in administration. Harper.
Sergiovanni, T. J. (1992). Moral leadership: Getting to the heart of school improvement. Josey-Bass.
Shaemi A., & Fattahi V. (2015). Investigating the relationship between organizational justice, organizational commitment and staff’s quality of work life (Case Study: Islamic Azad University employees Shabestar). International Journal of Academic Research in Economics and Management Sciences, 4(2), 33-44.
Shafique, I., Ahmad, B., & Kalyar, M. N. (2020). How ethical leadership influences creativity and organizational innovation. Examining the underlying mechanism. European Journal of Innovation Management, 23(1), 114-133.
Shafique, I., Kalyar, M. N., & Ahmad, B. (2018). The nexus of ethical leadership, job performance, and turnover intention: The mediating role of job satisfaction. Interdisciplinary Description of Complex Systems, 16(1), 71-87.
Shafizadeh, H. E. F. (2017). The relationship between administrators' ethical leadership with quality of working life from the perspective of teachers. Journal of Cultural Management, 10(33-34), 109-122.
Shahbazi, B., Shokrzadeh, S., Bejani, H., Malekinia, E., & Ghoroneh, D. (2011). A survey of relationship between the quality of work life and performance of Department Chairpersons of Esfahan University and Esfahan Medical Science University. Procedia - Social and Behavioral Sciences, 30, 1555-1560.
Shareef, R. A., & Atan, T. (2019). The influence of ethical leadership on academic employees’ organizational citizenship behavior and turnover intention. Management Decision, 57(3), 583-605.
Sharif, M. M., & Scandura, T. A. (2014). Moral identity: Linking ethical leadership to follower decision making. Advances in authentic and ethical leadership. Research in Management, 10, 155-190.
Sharma, A., Agrawal, R., & Khandelwal, U. (2019). Developing ethical leadership for business organizations: A conceptual model of its antecedents and consequences. Leadership & Organization Development Journal, 40(6), 712-734.
Shin, Y., Sung, S. Y., Choi, J. N., & Kim, M. S. (2015). Top management ethical leadership and firm performance: Mediating role of ethical and procedural justice climate. Journal of Business Ethics, 129(1), 43-57.
Shkoler O., & Tziner A. (2017). The mediating and moderating role of burnout and emotional intelligence in the relationship between organizational justice and work misbehavior. Revista de Psicología del Trabajo y de las Organizaciones. 33, 157–164.
Singhapakdi, A., Sirgy, M. J., Lee, D. J., & Vitell, S. J. (2010). The effects of ethics institutionalization on marketing managers: The mediating role of implicit institutionalization and the moderating role of socialization. Journal of Macromarketing, 30(1), 77-92.
Sirgy M.J. (2012) Work Well-Being. En: The psychology of quality of life. Social Indicators Research Series, vol 50. Springer.
Sirgy, M. J., Efraty, D., Siegel, P., & Lee, D. J. (2001). A new measure of quality of work life (QWL) based on need satisfaction and spillover theory. Social Indicators Research, 55, 241–302.
Smoktunowicz, E., Baka, L., Cieslak, R., Nichols, C. F., Benight, C. C., & Luszczynska, A. (2015). Explaining counterproductive work behaviors among police officers: The indirect effects of job demands are mediated by job burnout and moderated by job control and social support. Human Performance, 28(4), 332-350.
Sojka, L. (2014). Specification of the quality of work life characteristics in the Slovak economic environment. Sociológia, 46(3), 283-299.
Son, S., Kim, D. Y., & Kim, M. (2014). How perceived interpersonal justice relates to job burnout and intention to leave: The role of leader–member exchange and cognition-based trust in leaders. Asian Journal of Social Psychology, 17, 12-24.
Spanier, K., Peters, E., Michel, E., Radoschewski, F. M., & Bethge, M. (2017). Associations between organizational injustice and work ability, self-reported disability days, and medical consultations: cross-sectional findings from employees with prior sickness absence payments. International Archives of Occupational and Environmental Health, 90(8), 789-797.
Spector, P.E. (2002). Employee control and occupational stress. Current Directions in Psychological Science, 11(4), 133-136.
Srivastava, S., & Kanpur, R. (2014). A Study on quality of work life: Key elements & It’s implications. Journal of Business and Management, 16(3), 54-59.
Staats, S., Armstrong-Stassen, M., & Partillo, C. (1995). Student well-being: Are they better off now? Social Indicators Research, 34, 93–105.
Stairs, M., & Galpin, M. (2010). Positive engagement: From employee engagement to workplace happiness. En P. A. Linley, S. Harrington, & N. Garcea (Eds.), Oxford library of psychology. Oxford handbook of positive psychology and work (p. 155–172). Oxford University Press.
Stephen, A., & Dhanapal, D. (2012). Quality of work in small scale industrial units: Employers and employee’s perspectives. European Journal of Social Sciences, 28, 262-271.
Stinglhamber, F., & Vandenberghe, C. (2003). Organizations and supervisors as sources of support and targets of commitment: A longitudinal study. Journal of Organizational Behavior, 24(3), 251-270.
Stoetzer, U., Ahlberg, G., Bergman, P., Hallsten, L., & Lundberg I. (2009). Working conditions predicting interpersonal relationship problems at work. European Journal of Work & Organizational Psychology, 18, 424-441.
Stouten, J., van Dijke, M., & De Cremer, D. (2012). Ethical leadership: An overview and future perspectives. Journal of Personnel Psychology, 11, 1–6.
Stouten, J., Dijke, M. V., Mayer, D. M., De Cremer, D., and Euwema, M. C. (2013). Can a leader be seen as too ethical? The curvilinear effects of ethical leadership. Leadership Quarterly, 24, 680–695.
Sukma, N., Haryono, A. T., & Wulan, H. S. (2016). Analysis of the influence of personality characteristics, organizational culture and quality of work life on employee performance and job satisfaction as an intervening variable. Journal of Management, 2(2).
Sundaray, B. K., Sahoo, C. K., & Tripathy, S. K. (2013). Impact of human resource interventions on quality of work life: an exploration. International Employment Relations Review, 19(1), 68-86.
Suyasa, P. T. (2017). The role of quality of work life as a predictor of counterproductive work behavior. Anima Indonesian Psychological Journal, 32(3), 169-183.
Swalhi, A., Zgoulli, S., Mahrane, H. (2017). The influence of organizational justice on job performance: The mediating effect of affective commitment. Journal of Management Development, 36(4), 542-559.
Tabibnia, G., Satpute, A. B., & Lieberman, M. D. (2008). The Sunny Side of Fairness. Psychological Science, 19(4), 339-347.
Tanner, C., Brugger, A., Van Schie, S., & Lebherz, C. (2010). Actions speak louder than words: the benefits of ethical behaviors of leaders. Zeitschrift Für Psychologie/Journal of Psychology, 218(4), 225–33.
Tasho, W., Jordan. J., & Robertson, I. (2005). Case study: Establishing the business case for investing in stress prevention activities and evaluating their impact on sickness absence levels. HSE Research Report: 295.
Taylor, J. C., Cooper, C. L., & Mumford E. (1979). The quality of working life in Western and Eastern Europe. ABP.
Teimouri, H., Hosseini, S. H., & Ardeshiri, A. (2018) The role of ethical leadership in employee psychological well-being (Case study: Golsar Fars Company), Journal of Human Behavior in the Social Environment, 28(3), 355-369.
Terry, R. W. (1993). Authentic leadership: Courage in action. Josey-Bass.
Thibaut, J., & Walker, L. (1975). Procedural justice: A psychological analysis. Erlbaum.
Toor, S.R., & Ofori, G. (2009). Ethical leadership: Examining the relationship with full range leadership model, employee outcomes and organizational culture. Journal of Business Ethics, 90, 533-547.
Torres, V. P. (2017). Antecedentes e importancia de la calidad de vida en el trabajo. En J. Patlan-Pérez (Coord.), Calidad de vida en el trabajo. Manual Moderno.
Totawar, A. K., & Nambudiri, R. (2014). Can fairness explain satisfaction? Mediation of quality of work life (QWL) in the influence of organizational justice on job satisfaction. South Asian Journal of Management, 21(2), 101-122.
Tourigny, L., Han, J., Baba, V. V., & Pan, P. (2019). Ethical leadership and corporate social responsibility in China: A multilevel study of their effects on trust and organizational citizenship behavior. Journal of Business Ethics, 158(2), 427-440.
Treviño, L. K., Butterfield, K. D., & McCabe, D. L. (2001). The ethical context in organizations: Influences on employee attitudes and behaviors. En Dienhart, J., Moberg, D., & Duska, R. (Ed.) The Next Phase of Business Ethics: Integrating Psychology and Ethics (Research in Ethical Issues in Organizations, Vol. 3), Emerald Group Publishing Limited, Bingley, pp. 301-337.
Treviño, L. K. & Youngblood, S.A. (1990). Bad apples in bad barrels: A causal analysis of ethical decision-making behavior. Journal of Applied Psychology, 75(4), 378-385.
Treviño, L. K. (1986). Ethical decision making in organizations: A person-situation interactionist model. Academy of Management Review, 11(3), 601-617.
Treviño, L. K., & Brown, M. (2014). Do role models matter? An investigation of role modeling as an antecedent of perceived ethical leadership. Journal of Business Ethics, 122(4), 587–598.
Treviño, L. K., Brown, M., & Hartman, L. P. (2003). A qualitative investigation of perceived executive ethical leadership: Perceptions from inside and outside the executive suite. Human Relations, 55, 5– 37.
Treviño, L. K., Den Nieuwenboer, N. A., & Kish-Gephart, J. J. (2014). (Un)Ethical behavior in organizations. Annual Review of Psychology, 65, 635-660.
Treviño, L. K., Hartman, L. P., & Brown, M. (2000). Moral person and moral manager: How executives develop a reputation for ethical leadership. California Management Review, 42, 128–142.
Tsounta, E., & Osueke, A. I. (2014). What is behind Latin America’s declining income inequality? International Monetary Fund. Working Paper, WP/14/24.
Tu, Y., Lu, X., & Yu, Y. (2017). Supervisors’ ethical leadership and employee job satisfaction: A social cognitive perspective. Journal of Happiness Studies, 18(1), 229-245.
Tucker, M. K., Jimmieson, N. L., & Bordia, P. (2018). Supervisor support as a double-edged sword: Supervisor emotion management accounts for the buffering and reverse-buffering effects of supervisor support. International Journal of Stress Management, 25(1), 14–34.
Tumasjan, A., Strobel, M., & Welpe, I. (2011). Ethical leadership evaluations after moral transgression: Social distance makes the difference. Journal of Business Ethics, 99(4), 609-622.
Universidad del Rosario – Escuela de Administración (2015). Documento maestro Línea de Investigación Liderazgo y Comportamiento Organizacional. http://www.urosario.edu.co/Escuela-de-dministracion/Investigacion/Documentos
Universidad del Rosario – Escuela de Administración (2016). Documento maestro Línea de Investigación Liderazgo y Comportamiento Organizacional. http://www.urosario.edu.co/Escueladministracion/Documentos/investigacion/LINEA-DE-INVESTIGACION-EN-LIDERAZGO-Y-COMPORTAMIEN.pdf
Van Dierendonck, D., Schaufeli, W. B., & Bunnk, B. P. (2001). Burnout and inequity among human service professionals: A longitudinal study. Journal of Occupational Health Psychology, 6, 43-52.
Van Laar, D., Edwards, J. A., & Easton, S. (2007). The Work-related quality of life scale for healthcare workers. Journal of Advanced. Nursing, 60, 325–333.
Van Woerkom, M., & Kroon, B. (2020). The effect of strengths-based performance appraisal on perceived supervisor support and the motivation to improve performance. Frontiers in Psychology, 11, 1883.
Vasco, C. E. (1989). Tres estilos de trabajo en ciencias sociales. Documentos Ocasionales, CINEP, 54.
Vinopal, J. (2012). The discussion of subjective quality of working life indicators. Slovak Sociological Review, 44, 385-491.
Walumbwa, F. O., Hartnell, C. A., & Misati, E. (2017). Does ethical leadership enhance group learning behavior? Examining the mediating influence of group ethical conduct, justice climate, and peer justice. Journal of Business Research, 72, 14-23.
Walumbwa, F.O., & Schaubroeck, J. (2009). Leader personality traits and employee voice behavior: Mediating roles of ethical leadership and work group psychological safety. Journal of Applied Psychology, 94, 1275-1286.
Walumbwa, F.O., Mayer, D.M., Wang, P., Wang, H., Workman, K., & Christensen, A.L. (2011). Linking ethical leadership to employee performance: The roles of leader-member-exchange, self-efficacy and organizational identification. Organizational Behavior and Human Decision Processes, 115, 204 – 213.
Wan, Y. K. P., & Chan, S. H. J. (2018) Perceptions of casino dealers toward organizational justice: Are there any gender differences? Journal of Human Resources in Hospitality & Tourism, 17(3), 271-295.
Wang, H., Lu, G., & Liu, Y. (2017). Ethical leadership and loyalty to supervisor in China: The roles of interactional justice and collectivistic orientation. Journal of Business Ethics, 146, 529-543.
Wang, Y. D, & Sung, W. C. (2016). Predictors of Organizational Citizenship Behavior: Ethical Leadership and Workplace Jealousy. Journal of Business Ethics, 135(1), 117-128.
Warr, P. (2000). Job performance and the ageing workforce. Introduction to work and organizational psychology: A European perspective. 407-423.
Warr, P., Cook, J., & Wall, T (1979). Scales for the measurement of some work attitudes and aspects of psychological well-being. Journal of Occupational Psychology. 52, 129-148.
Warren, N., Hodgson, M., Craig, T., Dyrenforth, S., Perlin, J., Murphy, F. (2007). Employee working conditions and healthcare system performance: The Veterans Health Administration experience. Journal of Occupational and Environment Medicine, 49, 417-29.
Weber, J. (1990). Managers' moral reasoning: Assessing their responses to three moral dilemmas. Human Relations 43(7):687-702.
Weigl, M., Stab, N., Herms, I., Angerer, P., Hacker, W., & Glaser, J. (2016). The associations of supervisor support and work overload with burnout and depression: A cross‐sectional study in two nursing settings. Journal of Advanced Nursing, 72(8), 1774-1788.
Weller, J. (2004). El empleo terciario en América Latina: entre la modernidad y la sobrevivencia. Revista de la CEPAL, 84, 159 – 176.
Werhane, P. H., Beauchamp, T. L., & Bowie, N. E. (1988). Employee and employer rights in an institutional context. Ethical theory and business. 3rd edition. Prentice Hall.
Wijaya, N. H. S., Prajogo, W., & Kusumawati, H. (2020, May). Moral leadership and job satisfaction: The mediating effects of interpersonal and informational justice. En Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2019) (pp. 118-124). Atlantis Press.
Wright, T. A., & Goodstein, J. (2007). Character is not "dead" in management research: A review of individual character and organizational-level virtue. Journal of Management, 33(6), 928-958.
Wrzesniewski, A. (2003). Finding positive meaning in work. Positive organizational scholarship: Foundations of a new discipline, 296-308. http://cinik.free.fr/chlo/doc%20dans%20biblio,%20non%20imprim%C3%A9s/bien%20etre/FindingPositiveMeaninginWork_wrzchapterfromPOS.pdf
Wu, L. Z., Kwan, H. K., Yim, F. H. K., Chiu, R. K., & He, X. (2015). CEO ethical leadership and corporate social responsibility: A moderated mediation model. Journal of Business Ethics, 130(4), 819-831.
Xu, A.J., Loi, R., & Ngo, H. (2016). Ethical leadership behavior and employee justice perceptions: The mediating role of trust in organization. Journal of Business Ethics, 134, 493-504.
Yang, C. (2014). Does ethical leadership lead to happy workers? A study on the impact of ethical leadership, subjective well-being, and life happiness in the Chinese culture. Journal of Business Ethics 123, 513–525.
Yean, T. F., & Yusof, A. A. (2016). Organizational justice: A conceptual discussion. Procedia - Social and Behavioral Sciences, 219 (3rd Global Conference on Business and Social Sciences (GCBSS-2016) on "Contemporary Issues in Management and Social Sciences Research", Kuala Lumpur, Malaysia), 798-803.
Yidong, T., & Xinxin, L. (2013). How ethical leadership influence employees´ innovative work behavior: A perspective of intrinsic motivation. Journal of Business Ethics, 116(2), 441-455.
Yilmaz, D. U., Duzgun, F., & Yilmaz, D. (2020). Relation between ethical leadership behavior and work motivation in intensive care nurses: A cross-sectional study. Galician Medical Journal, 27(1).
Yukl, G. (2013). Leadership in organizations. Pearson Education.
Yukl, G., Mahsud, R., Hassan, S., & Prussia, G. E. (2013). An improved measure of ethical leadership. Journal of Leadership & Organizational Studies, 20, 38-48.
Zhao, X. R., Ghiselli, R., Law, R., & Ma, J. (2016). Motivating frontline employees: Role of job characteristics in work and life satisfaction. Journal of Hospitality and Tourism Management, 27, 27-38.
Zoghbi-Manrique-de-Lara, P., & Suárez-Acosta, M. (2014). Employees’ reactions to peers’ unfair treatment by supervisors: The role of ethical leadership. Journal of Business Ethics, 122(4), 537–549.
Zona, F., Minoja, M., & Coda, V. (2013). Antecedents of corporate scandals CEO`s personal traits, stakeholders cohesion, managerial fraud, and imbalanced corporate strategy. Journal of Business Ethics, 113, 265-283.
dc.source.instname.none.fl_str_mv instname:Universidad del Rosario
dc.source.reponame.none.fl_str_mv reponame:Repositorio Institucional EdocUR
bitstream.url.fl_str_mv https://repository.urosario.edu.co/bitstreams/7e7438f4-cd48-480e-8bd3-426f72ed2bd0/download
https://repository.urosario.edu.co/bitstreams/f1c05551-da58-467b-98b9-0a892ea91fca/download
https://repository.urosario.edu.co/bitstreams/c22696da-e494-4b22-91ba-0c0c01450c88/download
https://repository.urosario.edu.co/bitstreams/f80544dd-b870-49f3-a68d-6436cccae170/download
bitstream.checksum.fl_str_mv 54a744a9ec472f286372a9fe05f8dcf0
fab9d9ed61d64f6ac005dee3306ae77e
7abc78c4416e180e274f999d92622870
8c556c23fc3a3a53ab729e65c4f07fc5
bitstream.checksumAlgorithm.fl_str_mv MD5
MD5
MD5
MD5
repository.name.fl_str_mv Repositorio institucional EdocUR
repository.mail.fl_str_mv edocur@urosario.edu.co
_version_ 1814167723622531072
spelling Contreras Torres, Francoise Venezia51808946600Grupo de Investigación en Dirección y GerenciaEsguerra Pérez, Gustavo AdolfoDoctor en ciencias de la direcciónDoctoradoFull time794605366002021-10-09T12:49:16Z2021-10-09T12:49:16Z2021-10-04info:eu-repo/date/embargoEnd/2023-10-09El objetivo de esta investigación fue estudiar el efecto que el liderazgo ético ejerce sobre la calidad de vida laboral percibida por trabajadores de empresas del sector servicios en Colombia y examinar si la justicia organizacional ejerce un rol de mediación en dicha relación. El estudio es de carácter explicativo predictivo y el diseño no experimental transversal, con una muestra no probabilística de 503 trabajadores de empresas pertenecientes al sector señalado. Los participantes respondieron a instrumentos estandarizados y adaptados a la población, que permitieron evaluar las percepciones de cada una de las variables estudiadas; Cuestionario de Liderazgo Ético (ELQ), Cuestionario de Calidad de Vida Profesional (CVP-35) y Cuestionario de Justicia Organizacional (COJS). Se estudió el sector de servicios en Colombia, por ser uno de los sectores más representativos en el mercado laboral y de mayor impacto en la productividad. Así mismo, se consideró este sector dadas las condiciones complejas del mercado y sus dinámicas, los retos de responsabilidad social, el compromiso con los grupos de interés y la demanda de transparencia que tienen estas organizaciones. El análisis de datos se realizó con técnicas estadísticas de tipo descriptivo, correlacional y multivariado, incluyendo modelos de ecuaciones estructurales, que permitieron identificar secuencias causales entre las variables examinadas y establecer el efecto mediador propuesto de la variable justicia organizacional en la relación entre el liderazgo ético y la calidad de vida laboral. El resultado fue la validación del modelo conceptual propuesto, según el cual el liderazgo ético influye sobre la percepción de la calidad de vida laboral y que esta relación esta mediada por la justicia organizacional. Los hallazgos de este estudio tienen implicaciones para la administración, la dirección y la gerencia de las organizaciones, en la medida en que permitirán mejorar el entendimiento de las relaciones y los determinantes de los factores individuales, relacionales y de condiciones de trabajo involucrados en el desarrollo de ambientes laborales más éticos, equitativos y de bienestar en las organizaciones del sector estudiado.The objective of this research was to study the effect that ethical leadership exerts on the quality of working life perceived by workers of companies in the service sector in Colombia and to examine whether organizational justice plays a mediating role in this relationship. The study is of a predictive explanatory nature and a non-experimental cross-sectional design, with a non-probabilistic sample of 503 workers from companies belonging to the indicated sector. The participants responded to standardized instruments adapted to the population, which made it possible to evaluate the perceptions of each of the variables studied; Ethical Leadership Questionnaire (ELQ), Professional Life Quality Questionnaire (CVP-35) and Organizational Justice Questionnaire (COJS). The service sector in Colombia was studied, as it is one of the most representative sectors in the labor market and has the greatest impact on productivity. Likewise, this sector was considered given the complex conditions of the market and its dynamics, the challenges of social responsibility, the commitment to interest groups and the demand for transparency that these organizations have. The data analysis was carried out with descriptive, correlational and multivariate statistical techniques, including structural equation models, which allowed identifying causal sequences between the examined variables and establishing the proposed mediating effect of the organizational justice variable in the relationship between ethical leadership and the quality of working life. The result was the validation of the proposed conceptual model, according to which ethical leadership influences the perception of the quality of work life and that this relationship is mediated by organizational justice. The findings of this study have implications for the administration, direction and management of organizations, insofar as they will improve the understanding of the relationships and the determinants of the individual, relational and working conditions factors involved in development. of more ethical, equitable and well-being work environments in the organizations of the studied sector.2021-10-09 08:05:01: Script de automatizacion de embargos. Correo recibido 7 oct 2021: Buenos días; he subido al repositorio mi tesis de grado de doctorado en ciencias de la dirección titulado "Efecto del liderazgo ético sobre la calidad de vida laboral en organizaciones del sector servicios en Colombia: el rol de la justicia organizacional". Por favor restringir el documento porque tengo planeado adaptarlo como artículo para publicación en una revista academico/científica. Gracias por su atención y gestión. Correo respuesta 9 oct 2021: Hemos realizado la publicación de su documento: Efecto del liderazgo ético sobre la calidad de vida laboral en organizaciones del sector servicios en Colombia: el rol de la justicia organizacional , el cual puede consultar en el siguiente enlace: (https://repository.urosario.edu.co/handle/10336/32727 De acuerdo con su solicitud, el documento ha quedado embargado por 2 años hasta el 9 de octubre de 2023 en concordancia con las Políticas de Acceso Abierto de la Universidad. Si usted desea dejarlo con acceso abierto antes de finalizar dicho periodo o si por el contrario desea extender el embargo al finalizar este tiempo, puede enviar un correo a esta misma dirección realizando la solicitud. Tenga en cuenta que los documentos en acceso abierto propician una mayor visibilidad de su producción académica. De otra parte, dado que desea publicar su obra en una revista de prestigio, queremos invitarlo a tomar una asesoría con nuestros asesores de información del CRAI, quienes podrán brindarle orientación en la identificación de una revista adecuada para su obra y acompañamiento en la edición para publicación. La solicitud de asesoría puede agendarla en el siguiente link: https://n9.cl/agendamiento_servicios_crai176application/pdfColombiahttps://doi.org/10.48713/10336_32727 https://repository.urosario.edu.co/handle/10336/32727spaUniversidad del RosarioEscuela de AdministraciónDoctorado en DirecciónRestringido (Temporalmente bloqueado)EL AUTOR, manifiesta que la obra objeto de la presente autorización es original y la realizó sin violar o usurpar derechos de autor de terceros, por lo tanto la obra es de exclusiva autoría y tiene la titularidad sobre la misma. PARGRAFO: En caso de presentarse cualquier reclamación o acción por parte de un tercero en cuanto a los derechos de autor sobre la obra en cuestión, EL AUTOR, asumirá toda la responsabilidad, y saldrá en defensa de los derechos aquí autorizados; para todos los efectos la universidad actúa como un tercero de buena fe. EL AUTOR, autoriza a LA UNIVERSIDAD DEL ROSARIO, para que en los términos establecidos en la Ley 23 de 1982, Ley 44 de 1993, Decisión andina 351 de 1993, Decreto 460 de 1995 y demás normas generales sobre la materia, utilice y use la obra objeto de la presente autorización. -------------------------------------- POLITICA DE TRATAMIENTO DE DATOS PERSONALES. Declaro que autorizo previa y de forma informada el tratamiento de mis datos personales por parte de LA UNIVERSIDAD DEL ROSARIO para fines académicos y en aplicación de convenios con terceros o servicios conexos con actividades propias de la academia, con estricto cumplimiento de los principios de ley. Para el correcto ejercicio de mi derecho de habeas data cuento con la cuenta de correo habeasdata@urosario.edu.co, donde previa identificación podré solicitar la consulta, corrección y supresión de mis datos.http://purl.org/coar/access_right/c_f1cfAbu, H. M. (2010). Testing the direct and indirect relationship between organizational justice and work outcomes in a non-western context of the UAE. The Journal of Management Development, 29(1), 5-27.Adams J. S. (1963). Towards an understanding of inequity. Journal of Abnormal and Social Psychology, 67, 422.Adams, J. S. (1965) Inequity in social exchange. En L. Berkowitz (Ed.), Advances in experimental social psychology. Academic Press.Agarwala, T., Arizkuren-Eleta, A., Castillo, E.D., Muniz-Ferrer, A., & Gartzia, L. (2014). Influence of managerial support on work-life conflict and organizational commitment: an international comparison for India, Peru and Spain. International Journal of Human Resource Management, 25(10), 1460-1483.Agerström, J., & Björklund, F. (2009). Moral concerns are greater for temporally distant events and are moderated by value strength. Social Cognition, 27(2), 261-282.Ahn, J., Lee, S., & Yun, S. (2018). Leaders´ core self-evaluation, ethical leadership and employees´ job performance: The moderating role of employees´ exchange ideology. Journal of Business Ethics, 148, 457-470.Ahonen, E. Q., Fujishiro, K., Cunningham, T., & Flynn, M. (2018). Work as an inclusive part of population health inequities research and prevention. American Journal of Public Health, 108(3), 306–311.Akar, H. (2018). The relationships between quality of work life, school alienation, burnout, affective commitment and organizational citizenship: A study on teachers. European Journal of Educational Research, 7(2), 169-180.Akar, H., & Ustuner, M. (2019). The relationships between perceptions of teachers’ transformational leadership, organizational justice, organizational support and quality of work life. International Journal of Research in Education and Science, 5(1), 309-322.Aloustani, S., Atashzadeh-Shoorideh, F., Zagheri-Tafreshi, M., Nasiri, M., Barkhordari-Sharifabad, M., & Skerrett, V. (2020). Association between ethical leadership, ethical climate and organizational citizenship behavior from nurses’ perspective: a descriptive correlational study. BMC Nursing, 19(1), 1-8.Al-Qutop, M. Y., & Harrim, H. (2011). Quality of work life human wellbeing linkage: Integrated conceptual framework. International Journal of Business and Management, 6(8), 193-205.Al-Zu, H.A. (2010). A study of relationship between organizational justice and job satisfaction. International Journal of Business and Management, 5(12), 102-109.Amarante, V. (2016), Income inequality in Latin America: A factor component analysis. Review of Income and Wealth, 62, S4–S21.Ambrose, M. L., & Schminke, M. (2009). The role of overall justice judgments in organizational justice research a test of mediation. Journal of Applied Psychology, 94(2), 491-500.Ambrose, M. L., Hess, R. L., & Gansar, S. (2007). The relationship between justice and attitudes: An examination of justice effects on specific and global attitudes. Organizational Behavior and Human Decision Processes, 103, 21-36.Ambrose, M. L., Seabright, M. A., & Schminke, M. (2002). Sabotage in the workplace: The role of organizational injustice. Organizational Behavior and Human Decision Processes, 89, 947-965.Amin, Z. (2013). A study on the quality of work life in Indonesian public service organizations to predict the role of career development and personal factor, International Journal of Applied Psychology, 3(3), 38-44Aminbeidokhti, A. A., & Mardani, E. (2014). The relationship between perceived organizational justice and quality of work life among the personnel of a selected hospital in Ahvaz. Journal of Medical Ethics & History of Medicine, 7(2), 57-68.Andrews, F.M.; & Withey, S.B. (1976) Social indicators of well-being: Americans' perceptions of life quality. Plenum Press.Aquino, K., Tripp, T. M., & Bies, R. J. (2006). Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations. Journal of Applied Psychology, 91, 653–668.Arbuckle, J. (2009) Amos 18 user´s guide. Amos Development Corp.Arguelles, L. A., Quijano, R.A., & Sahuí, J.A. (2014). Estrategias de mejora de la calidad de vida laboral en mipymes turísticas. Journal of Intercultural Management, 6 (2), 73–96.Arham, A. F. (2014). Leadership and performance: The case of Malaysian SMEs in the services sector. International Journal of Asian Social Science, 4(3), 343-355.Arnold, D. G., Beauchamp, T. L., & Bowie, N. E. (2019). Ethical theory and business. Cambridge University Press.Ashforth, B. (1994). Petty tyranny in organizations. Human Relations, 47, 755−778.Asociación Nacional de Empresarios de Colombia [ANDI] (2017). Colombia: balance 2016 y perspectivas 2017. http://www.andi.com.co/Documents/DocumentsAsociación Nacional de Empresarios de Colombia [ANDI], (2019). Colombia: balance 2019 y perspectivas 2020. www.andi.com.co/Uploads/ANDI%20-%20Balance%202019%20y%20Perspectivas%Autor, D. H. (2014). Skills, education, and the rise of earnings inequality among the “other 99 percent”. Science, 344(6186), 843 – 851.Avey, J. B., Palanski, M. E., & Walumbwa, F. O. (2011). When leadership goes unnoticed: The moderating role of follower self-esteem on the relationship between ethical leadership and follower behavior. Journal of Business Ethics, 98(4), 573–582.Avey, J., Wernsing, T., & Palanski, M. (2012). Exploring the process of ethical leadership: The mediating role of employee voice and psychological ownership. Journal of Business Ethics, 107(1), 21-34.Avila, R. (2018). Uso indiscriminado del contrato de prestación de Servicios. Revista Dinero.https://www.dinero.com/opinion/columnistas/articulo/uso-indiscriminado-contrato-prestacion-de-servicios-por-raul-avila/260456Avolio, B. J., Sosik, J. J., Kahai, S. S., & Baker, B. (2014). E-leadership: Re-examining transformations in leadership source and transmission. The Leadership Quarterly, 25(1), 105-131.Baba, V. V., & Jamal, M. (1991). Routinization of job context and job content as related to employees' quality of working life: A study of Canadian nurses. Journal of Organizational Behavior, 12(5), 379-386.Babalola, M., Stouten, J., Euwema, M., & Ovdje, F. (2018). The relation between ethical leadership and workplace conflicts: The mediating role of employee resolution efficacy. Journal of Management, 44(5), 2037-2063.Baena, L. G. A. (2009). I + E Investigación estratégica. Editorial de Marketing Colombia.Balaji, R. (2013). A study on quality of work life among employees. International Journal of Innovative Research in Science, Engineering and Technology, 2(2), 470-472.Balchin, N. (2017). Why services are important for industrialization and economic transformation. En B. Hoekman & D. W. te Velde (Eds.), Trade in services and economic transformation. A new development policy priority (pp. 8-10). Overseas Development Institute.Balchin, N., Hoekman, B., Martin, H., Mendez-Parra, M., Papadavid, P., Primack, D., & te Velde, D.W. (2016) Supporting Economic Transformation. Trade in services and economic transformation. Overseas Development Institute.Baleghizadeh, S., & Gordani, Y. (2012). Motivation and quality of work life among secondary school EFL teachers. Australian Journal of Teacher Education, 37(7), 30.Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Prentice-Hall.Banks, G. C., Fischer, T., Gooty, J., & Stock, G. (2020). Ethical leadership: Mapping the terrain for concept cleanup and a future research agenda. The Leadership Quarterly, 101471.Barnard, C. (1938). The functions of the executive. Harvard University Press.Barsky, A., & Kaplan, S. A. (2007). If you feel bad, it’s unfair: A quantitative synthesis of affect and organizational justice perceptions. Journal of Applied Psychology, 92, 286–295.Battal, S., & Toufik, S. (2018). Assessment of the perception of quality of worklife and stress among the staff of an aerospace company in Morocco. American Scientific Research Journal for Engineering, Technology, and Sciences, 39(1), 93-104.Batra, R. (2016). A study of quality of work-life among banking professionals. International Journal of Advanced Research in Management and Social Sciences, 5(4), 202-224.Bavik, Y. L., Tang, P. M., Shao, R., & Lam, L. W. (2018). Ethical leadership and employee knowledge sharing: exploring dual-mediation paths. Leadership Quarterly, 29, 322–332.Baylos, G. A. (2011). Empresa responsable y libre empresa. Una aproximación constitucional. En Aparicio T. J. & Valdés De La Vega B. (Eds.). La Responsabilidad Social de las Empresas en España: concepto, actores e instrumentos. Editorial Bomarzo.Bechtoldt, M.N., Welk, C., Zapf, D., & Hartig, J. (2007). Main and moderating effects of self-control, organizational justice, and emotional labour on counterproductive behaviour at work. European Journal of Work & Organizational Psychology, 16, 479-500.Beddow, R. (2015). Fighting corruption, demanding justice. Impact report. Transparency International.Bedi, A., Alpaslan, C. M., & Green, S. (2016). A Meta-analytic review of ethical leadership outcomes and moderators. Journal of Business Ethics, 139, 517-536.Bello, S.M. (2012). Impact of ethical leadership on employee job performance International Journal of Business and Social Science, 11(1), 228-236.Bies, R., & Moag, J. (1986). Interactional justice: Communication criteria of fairness. En B.H. Sheppard, R.J. Lewicki, & M.H. Bazerman (Eds.), Research on negotiations in organizations. JAI Press.Bilal, A. R., Rafi, N., & Khalid, S. (2017). Detrimental causes and consequences of organizational injustice in the workplace: evidence from public sector organizations. Pakistan Business Review, 19(1), 114-137.Blader, S. L., & Tyler, T. R. (2003). What constitutes fairness in work settings? A four-component model of procedural justice. Human Resource Management Review,13, 107–126.Bolino, M. C., & Turnley, W. H. (2003). Going the extra mile: Cultivating and managing employee citizenship behavior. Academy of Management Executive, 17, 60-71.Bonet, J. (2006). La tercerización de las estructuras económicas regionales en Colombia. Documentos de Trabajo sobre Economía Regional No. 67. Banco de la República – CEER.Bormann, K. C. (2017). Linking daily ethical leadership to followers’ daily behaviour: The roles of daily work engagement and previous abusive supervision. European Journal of Work and Organizational Psychology, 26(4), 590-600.Bormann, K. C., Poethke, U., Cohrs, C., & Rowold, J. (2018). Doing bad through being selective in doing good: the role of within-unit variability in ethical leadership. European Journal of Work and Organizational Psychology, 27(6), 683-699.Bos, K. V. (2001). Fundamental research by means of laboratory experiments is essential for a better understanding of organizational justice. Vocational Behavior, 58, 254-259.Bouckenooghe, D., Zafar, A., & Raja, U. (2014). How ethical leadership shapes employees’ job performance: The mediating roles of goal congruence and psychological capital. Journal of Business Ethics, 129(2), 251–264.Bowie, N. E. (1991). Challenging the egoistic paradigm. Business Ethics Quarterly, 1(1), 1-21.Bright, D. S., & Fry, R. E. (2013). Introduction: Building ethical, virtuous organizations. Journal of Applied Behavioral Science, 49, 5-12.Brito, J. (2016). La ética y los estilos de liderazgo. Innova Research Journal, 1(2), 41-48.Brousseau, S., Cara, C., & Blais, R. (2019). Factors that influence the quality of worklife of first‐line nurse managers in a French Canadian healthcare system. Journal of Hospital Administration, 8(4), 1-9.Brown, A. D. (2015). Identities and identity work in organizations. International Journal of Management Reviews, 17(1), 20-40.Brown, M. E., & Mitchell, M. S. (2010). Ethical and unethical leadership: Exploring new avenues for future research. Business Ethics Quarterly, 20, 583-616.Brown, M. E., & Treviño, L.K. (2006). Ethical leadership: A review and future directions. The Leadership Quarterly, 17, 595 – 616.Brown, M. E., Treviño, L. K., & Harrison, D. A. (2005). Ethical leadership: A social learning perspective for construct development and testing. Organizational Behavior and Human Decision Processes, 97, 117-134.Bruck, C. S., Allen, T. D. & Spector, P. E. (2002). The relation between work family conflict and job satisfaction: A finer-grained analysis. Journal of Vocational Behavior, 60, 336-353.Bryman, A., & Bell, E. (2015). Business research methods. Oxford University Press.Burns, J.M. (1979). Leadership. Harper & Row.Bustamante, C. D., & Arroyo, S. (2008). La raza como determinante del acceso a un empleo de calidad: un estudio para Cali. Revista Ensayos sobre Política Económica, 26(57), 130-175.Byrne, B. (2010). Structural equation modeling with AMOS: Basic concepts, applications, and programming (2 Ed.). Routledge.Byrne, Z. S., & Cropanzano, R. (2000). To which source do I attribute this fairness? Differential effects of multi-foci justice on organizational work behaviors. Presentada en la conferencia annual de la Society of Industrial and Organizational Psychology in New Orleans, LA.Byun, G., Karau, S. J., Dai, Y., & Lee, S. (2018). A three-level examination of the cascading effects of ethical leadership on employee outcomes: A moderated mediation analysis. Journal of Business Research, 88, 44-53.Cabezas C. (2000). La calidad de vida de los profesionales. FMC, 7, 53-68.Cameron, K. S., & Spreitzer, G. M. (2012). Exploring the relationships between organizational virtuousness and performance. American Behavioral Scientist, 47, 766-789.Campion, M. A., & McClelland, C. L. (1993). Follow-up and extension of the interdisciplinary costs and benefits of enlarged jobs. Journal of Applied Psychology, 78(3), 339.Carretero-Dios, H. & Pérez, C. (2007). Standars for the development and review of instrumental studies: Considerations about test selection in psychological research. International Journal of Clinical and Health Psychology, 7(3), 863-882.Castiblanco M. S. E., Castro, C. O. P., & Gómez, R. A. P. (2017). El sector servicios en Colombia: la relación entre innovación e internacionalización. Dimensión Empresarial, 15(2), 117- 139.Çelik, S., Dedeoglu, B. B., & Inanir, A. (2015). Relationship between ethical leadership, organizational commitment and job satisfaction at hotel organizations. Ege Akademik Bakis, 15(1), 53.Cernas, O. D. A., Mercado, S. P., & León, C. F. (2017). La varianza del método común en la relación entre la satisfacción laboral y la satisfacción con la vida. Estudios Gerenciales, 33(145), 321-329.Charoensap, A., Virakul, B., Senasu, K., & Ayman, R. (2019). Effect of ethical leadership and interactional justice on employee work attitudes. Journal of Leadership Studies, 12(4), 7-26.Chen, J.V., & Arttejo, B. A. (2008). Services quality and customer satisfaction measurement of mobile value-added services: A conceptual view. International Journal of Mobile Communication, 6(2): 24-30.Chen, T., Li, F., & Leung, K. (2016). When does supervisor support encourage innovative behavior? Opposite moderating effects of general self‐efficacy and internal locus of control. Personnel Psychology, 69(1), 123-158.Chen, X., Eberly, M. B., Chiang, T., Farh, J., & Cheng, B. (2014). Affective trust in Chinese leaders: Linking paternalistic leadership to employee performance. Journal of Manage, 40, 796-819.Chifulumnanya, M. (2018). Ethical Leadership in Organisations: A Synthesis of Literature. IOSR Journal of Humanities and Social Science, 23(1), 38-43.Chughtai, A. (2016). Can ethical leaders enhance their followers’ creativity? Leadership, 12(2), 230-249.Chughtai, A., Byrne, M., & Flood, B. (2015). Linking ethical leadership to employee well-being: The role of trust in supervisor, Journal of Business Ethics 128, 653–663.Cifuentes, G. R. M. (2011). Diseño de Proyectos de Investigación Cualitativa. Noveduc Libros.Ciulla, J. B. (1995). Leadership ethics: Mapping the territory. Business Ethics Quarterly, 5(1), 5-28.Ciulla, J. B. (1999). The importance of leadership in shaping business values. Long Range Planning, 32, 166-172.Ciulla, J. B. (2005). The state of leadership ethics and the work that lies before us. Business Ethics: A European Review, 14(4), 323 – 335.Ciulla, J. B., Knights, D., Mabey, C., & Tomkins, L. (2018). Philosophical contributions to leadership ethics. Business Ethics Quarterly, 28(1), 1-14.Coba, C. M. (2006). Modelización de ecuaciones estructurales. Trabajo de titulación no publicado en Ingeniería Matemática. Facultad de Ciencias, Escuela Politécnica Nacional. Ecuador. https://bibdigital.epn.edu.ec/handle/15000/227Cohen, R.L. (1986). Justice: Views from the social sciences. Plenum.Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2013). Applied multiple regression/correlation analysis for the behavioral sciences. Lawrence Erlabaum Associates.Cohen-Charash, Y., & Spector, P. E. (2001). The role of justice in organizations: A meta-analysis. Organizational Behavior and Human Decision Processes, 86(2), 278-321.Colàs-Neila, E. (2019). Prestación de servicios a través de plataformas digitales en la doctrina judicial Española. ¿Trabajadores por cuenta ajena o autónomos? Labour & Law Issues, 5(1), 18-46.Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386-400.Colquitt, J. A., & Rodell, J. (2015). Measuring justice and fairness. En R. S. Cropanzano & M. L. Ambrose (Eds.), The Oxford Handbook of Justice in the Workplace: Oxford University Press.Colquitt, J. A., & Shaw, J. C. (2005). How should organizational justice be measured?. En J. Greenberg y J. Colquitt (Eds.), Handbook of Organizational Justice. Lawrence Erlabaum Associates.Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O. L. H., & Yee, K. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86(3), 425-445.Colquitt, J. A., Greenberg, J., & Zapata, C.P. (2005). What is organizational justice? A historical overview. En J. Greenberg y J. Colquitt (Eds.), Handbook of Organizational Justice. Lawrence Erlabaum Associates.Colquitt, J. A., Rodell, J., Zapata, C. P., Scott, B. A., Long, D. M., & Conlon, D. E. (2013). Justice at the millennium, a decade later: A meta-analytic test of social exchange and affect-based perspectives. Journal of Applied Psychology, 98(2), 199–236.Consejo Privado de Competitividad (2017). Informe Nacional de Competitividad 2016 – 2017. Consejo Privado de Competitividad. https://compite.com.co/wp-content/uploads/2016/11/CPC_Libro_Web_2016-2017.pdfContreras, F., & Juárez, F. (2012). Calidad de vida y liderazgo. Influencia de la calidad de vida percibida del directivo colombiano sobre sus prácticas de liderazgo. Acta Colombiana de Psicología, 15(1), 119-130.Contreras, F., Espinosa, J.C., Hernández, F., & Acosta, N. (2013). Calidad de vida laboral y liderazgo en trabajadores asistenciales y administrativos en un centro oncológico de Bogotá (Colombia). Psicología desde el Caribe,30(3), 569-590.Cooper, C. (2009). The transition from the quality of working life to organizational behavior: the first two decades. Journal of Organizational Behavior, 30(1), 3-8.Correa, M.J.S., Rodriguez, C.M.A., & Pantoja, O.M.A. (2018). El liderazgo ético en las organizaciones: una revisión de la literatura. AD-Minister, 32, 57 – 82.Creswell, J.W. (2014). Research design: Qualitative, quantitative, and mixed methods approaches. SAGE.Cropanzano, R., & Ambrose, M. (2015). Organizational justice: Where we have been and where we are going. En R. Cropanzano & M. Ambrose (Eds.) The Oxford handbook of justice in the workplace. Oxford University Press.Cropanzano, R., & Stein, J. H. (2009). Organizational justice and behavioral ethics: Promises and prospects. Business Ethics Quarterly, 19, 193-233.Cropanzano, R., & Greenberg, J. (1997). Progress in organizational justice: Tunneling through the maze. En I. T. Robertson & C. L. Cooper (Eds.), International Review of Industrial and Organizational Psychology. Wiley.Cropanzano, R., Bowen, D. E., & Gilliland, S. W. (2007). The management of organizational justice. Academy of Management Perspectives, 21(4), 34-48.Cropanzano, R., Byrne, Z.S., Bobocel, D.R., & Rupp, D.R. (2001). Moral virtues, fairness heuristics, social entities, and other denizens of organizational justice. Journal of Vocational Behavior, 58, 164-209.Cunningham, J. B., & Eberle, T. (1990). A Guide to Job Enrichment and Redesign. Personnel (AMA), 67(2), 56-61.Dadhich, A., & Bhal, K. (2008). Ethical leader behavior and leader-member exchange as predictors of subordinate behaviors. The Journal of Decision Makers, 33, 15-25.Dadhich, A., & Bhal, K. (2008). Ethical leader behavior and leader-member exchange as predictors of subordinate behaviors. The Journal of Decision Makers, 33, 15-25.Danna, K., & Griffin, R. W. (1999). Health and well-being in the workplace: A review and synthesis of the literature. Journal of Management, 25(3), 357-384.Davis, A. L., & Rothstein, H. R. (2006). The effects of the perceived behavioral integrity of managers on employee attitudes: A meta-analysis. Journal of Business Ethics, 67, 407–419.De Boer, E. B., Bakker, A. B., Syroit, S., & Schaufeli, W.B. (2002). Unfairness at work as a predictor of absenteeism. Journal of Organizational Behavior, 23 (2), 181-197De Conick, J. B. (2010). The effect of organizational justice perceived organizational support, and perceived supervisor support on marketing employees' level of trust. Journal of Business Research, 63, 1349-1355.De Cremer, D. (2005). Procedural and distributive justice effects moderated by organizational identification. Journal of Managerial Psychology, 20(1), 4-13.De Cremer, D., Mayer, D., & Schminke, M. (2010). Guest editors’ introduction on understanding ethical behavior and decision making: A behavioral ethics approach. Business Ethics Quarterly, 20(1), 1–6.De Cremer, D., Van Dick, R., Tenbrunsel, A., Pillutla, M., & Murnighan, J. K. (2011). Understanding ethical behavior and decision making in management: A behavioural business ethics approach. British Journal of Management, 22, S1–S4.De Gramont, J. (2017). The business case for speaking up. Transparency International.De Hoogh, A. H. B., & Den Hartog, D.N. (2008). Ethical and despotic leadership, relationships with leader's social responsibility, top management team effectiveness and subordinates' optimism: A multi-method study. The Leadership Quarterly, 19, 297-311.De Ruiter, M., Schalk, R., Schaveling, J., & Van Gelder, D. (2017). Psychological contract breach in the anticipatory stage of change: Employee responses and the moderating role of supervisory informational justice. The Journal of Applied Behavioral Science, 53(1), 66-88.Demirtas, O. (2015). Ethical leadership influence at organizations: Evidence from the field. Journal of Business Ethics, 126, 273-284.Demirtas, O., & Akdogan, A. A. (2015). The effect of ethical leadership behavior on ethical climate, turnover intention, and affective commitment. Journal of Business Ethics 130(1), 59-67.Den Hartog, D. N., & De Hoogh, A. H. B. (2009). Empowering behavior and leader fairness and integrity: Studying perceptions of ethical leader behavior from a levels-of-analysis perspective. European Journal of Work and Organizational Psychology, 18(2), 199–230.Den Hartog, D.N. (2015) Ethical leadership. Annual Review of Organizational Psychology and Organizational Behavior, 2, 409-434.Departamento Administrativo Nacional de Estadística (DANE) (Julio de 2019). Boletín Técnico. Principales Indicadores del Mercado Laboral. DANE.Departamento Administrativo Nacional de Estadística (DANE). (febrero de 2020) Encuesta Mensual de Servicios. Boletín Técnico. DANE. https://www.dane.gov.co/files/investigaciones/boletines/ems/bol_ems_febrero_20.pdfDeutsch, M. (1975) Equity, equality and need: What determines which value will be used as the basis for distributive justice? Journal of Social Issues, 31(3), 137-149.Deutsch, M. (1985) Distributive justice. Yale University Press.Dizaho, E. K., Salleh, R., & Abdullah, A. (2017). Achieving work life balance through flexible work schedules and arrangements. Global Business & Management Research, 9, 455-465.Dragano, N., Wahrendorf, M., Mueller, K., & Lunau, T. (2016). Work and health inequalities: the unequal distribution of exposures at work in Germany and Europe. Bundesgesundheitsblatt, Gesundheitsforschung, Gesundheitsschutz, 59(2), 217-227.Dukerich, J. M., Nichols, M. L., Elm, D. R., & Vollrath, D. A. (1990). Moral reasoning in groups: Leaders make a difference. Human Relations, 43(5), 473-493.Dulebohn, J. H., Conlon, D. E., Sarinopoulos, I., Davison, R. B., & McNamara, G. (2009). The biological bases of unfairness: Neuroimaging evidence for the distinctiveness of procedural and distributive justice. Organizational Behavior and Human Decision Processes, 110, 140-151.Dutton, J. E., & Ragins, B. R. (2017). Positive Organizational Justice: From Fair to Fairer—and Beyond. En Exploring Positive Relationships at Work (pp. 159-178). Psychology Press.Easton, S. A. & Van Laar, D. L. (2018). User manual for the Work-Related Quality of Life (WRQoL) Scale. University of Portsmouth.Eberlin, R. J., & Tatum, B. C. (2008). Making just decisions: organizational justice, decision making, and leadership. Management Decision, 46(2), 310-329.Echeverry, Y., & Jaramillo, J. (2006). El concepto de justicia en Rawls. Revista Científica Guillermo de Ockham, 4(2), 27-52.Edwards, J., Van Laar, D.L., Easton, S., & Kinman, G. (2009). The Work-Related Quality of Life (WRQoL) scale for higher education employees. Quality in Higher Education. 15(3), 207-219.Efraty, D., Sirgy, M., & Claiborne, C. (1991). The effects of personal alienation on organizational identification: A quality-of-work-life model. Journal of Business and Psychology, 6(1), 57-78.Einarsen, S. L., Aasland, M. S., & Skogstad, A. (2007). Destructive leadership behavior: A definition and conceptual model. The Leadership Quarterly, 18, 207-216.Eisenbeiss, S. A., & van Knippenberg, D. (2015). On ethical leadership impact: The role of follower mindfulness and moral emotions. Journal of Organizational Behavior, 36(2), 182–195.Eisenbeiss, S. A., van Knippenberg, D., & Fahrbach, C. M. (2015). Doing well by doing good? Analyzing the relationship between CEO ethical leadership and firm performance. Journal of Business Ethics, 128(3), 635-651.El Badawy, T. A., Chinta, R., & Magdy, M. M. (2018). Does ‘gender’mediate or moderate the relationship between ‘quality of work life’and ‘organizational commitment’? Evidence from SMEs in Egypt. Gender in Management: An International Journal, 33(4), 332-348.Elanain, H. M. A. (2010). Testing the direct and indirect relationship between organizational justice and work outcomes in a non-Western context of the UAE. Journal of Management Development, 29(1), 5-27.Elovainio, M., Kivimaki, M., & Vahtera J. (2002). Organizational justice: Evidence of a new psychosocial predictor of health. American Journal of Public Health 92 (1), 105-108.Enderle, G. (1987). Some perspectives of managerial ethical leadership. Journal of Business Ethics, 6(8), 657-663.Engelbrecht, A., Wolmarans, J., & Mahembe, B. (2017). Effect of ethical leadership and climate on effectiveness. SA Journal of Human Resource Management, 15, 1-8.Erdem, M. (2014). The level of quality of work life to predict work alienation. Educational Sciences: Theory & Practice, 14(2):534-544.Ethics Research Centre (2016). Men, women and ethical leadership. https://www.cpacanada.ca/en/members-area/profession-news/2016/may/men-women-and-ethical-leadershipFairholm, G.W. (1991). Values leadership: Towards a new philosophy of leadership. Praeger.Fall, A. (2014). Justice organisationnelle, reconnaissance au travail et motivation intrinsèque: résultats d’une étude empirique. Département des relations industrielles, 709-731.Fangjun, L., Yushuang, X., & Bin, L. (2018). The occurrence of ethical leadership: Antecedents and mechanisms. Advances in Psychological Science, 26(5), 886–895.Faragher, E. B., Cass, M., & Cooper, C. L. (2005). The relationship between job satisfaction and health: a meta-analysis. Occupational and Environmental Medicine. 62(2):105–112.Farné, S., Vergara, C. A., & Baquero, N. (2011). La calidad del empleo en medio de la flexibilización laboral. Colombia 2002-2010. Observatorio del mercado de trabajo y la seguridad social. Universidad Externado de Colombia.Farrell, D., & Stamm, C. L. (1988). Meta-analysis of the correlates of employee absence. Human Relations, 41(3), 211-227.Fatma, I. K. A., Kadir, S. A., Sariman, T., & Yuliana, S. (2016). Quality of worklife and labor productivity in the hotel industry. International Journal of Scientific and Research Publications, 6(9), 807-814.Fedesarrollo (2019). Informe mensual del mercado laboral. El mercado laboral en 2019 y perspectivas para 2020. https://www.repository.fedesarrollo.org.co/bitstream/handle/11445/3881/IML_Enero_2020.pdf?sequence=1&isAllowed=yFernández, A. A. M., Clotilde, J. E. S., & Casado del Olmo, M. I. (2007). Calidad de vida profesional de los profesionales de enfermería en atención primaria de Soria. Biblioteca Las Casas, 3(1), 1-30. http://www.index-f.com/lascasas/documentos/lc0213.phpField, A. (2013). Discovering statistics using IBM SPSS Statistics (4th Edition). Sage.Findlay, P., Kalleberg, A. L., & Warhurst, C. (2013). The challenge of job quality. Human Relations, 66, 441-451.Folger, R., & Cropanzano, R. (1998). Organizational justice and human resource management. Sage.Folger, R., & Cropanzano, R. (2001). Fairness theory: Justice accountability. En J. Greenberg & Cropanzano, R. (Eds.), Advances in Organizational Justice. Stanford University Press.Folger, R., Rosenfield, D. D., & Robinson, T. (1983). Relative deprivation and procedural justifications. Journal of Personality and Social Psychology, 45, 172‐184.Foro Económico Mundial (2017). Reporte de competitividad global 2016 – 2017. Foro Económico Mundial.Francis, L., & Barling, J. (2005). Organizational injustice and psychological strain. Canadian Journal of Behavioral Science, 37, 250-261.Frazier, M. L., Johnson, P. D., Gavin, M., Gooty, J., & Snow, B. B. (2010). Organizational justice trustworthiness and trust: A multifoci examination. Group and Organizational Management, 35, 39-76.Fu, J., Long, Y., He, Q., & Liu, Y. (2020). Can ethical leadership improve employees’ well-being at work? Another side of ethical leadership based on organizational citizenship anxiety. Frontiers in Psychology, 11, 1478.Gao, Y., & He, W. (2017). Corporate social responsibility and employee organizational citizenship behavior: The pivotal roles of ethical leadership and organizational justice. Management Decision, 55(2), 294-309.García, B., Márquez, L., & Ávila, J. (2009) Planeación y desarrollo del proyecto de investigación. En B. García (Coordinadora), Manual de métodos de investigación para las ciencias sociales: un enfoque basado en proyectos. Manual Moderno.García, R. M., & Forero, A. C. (2014). Cambio organizacional y percepción de la justicia organizacional en una entidad de la ciudad de Bogotá-Colombia. Diversitas, 10(2), 293-305.García, S. S. (1993). La qualitat de vida profesional com a avantatge competitiu. Revista de Qualitat, 11, 4-9.Gardner, J. W. (1989). The moral aspects of leadership. NASSP Bulletin, 73(513), 43.George, J., & Wallio, S. (2017). Organizational justice and millennial turnover in public accounting. Employee Relations, 39(1), 112-126.Gharcheh, S., & Ahmadi, E. (2018). Predicting the quality of work life based on organizational justice dimensions in nurses of Shiraz hospitals. Nursing and Midwifery Journal, 16(3), 164-170.Ghiglione, C. (2011). El mejoramiento de la calidad de vida laboral como estrategia para vigorizar la capacidad de gestión municipal. Documentos y aportes en administración pública y gestión estatal, 61, 57-162.Ghosh D., Sekiguchi T., Gurunathan L. (2017). Organizational embeddedness as a mediator between justice and in-role performance. Journal of Business Research. 75, 130–137.Giacalone, R. A., Jurkiewicz, C. L., & Promislo, M. (2016). Ethics and well-being: The paradoxical implications of individual differences in ethical orientation. Journal of Business Ethics, 137(3), 491-506.Gill, A. S., & Sharma, D. (2014). Services sector led sustainable growth. International Journal of Sustainable Development, 6(11), 91-100.Gillet, N., Fouqereau, E., Bonnaud-Antignac, A., Mokounkolo, R. & Colombat, P. (2013). The mediating role of organizational justice in the relation between transformational leadership and nurses´ quality of work life: A cross-sectional questionnaire survey. International Journal of Nursing Studies, 50, 1359-1367.Gilliland, S. (2008). The tails of justice: A critical examination of the dimensionality of organizational justice constructs. Human Resource Management Review, 18, 271-281.Golparvar, M., Javadian, Z., & Hosseinzadeh, K. (2018). Structural model of psychological contract, organizational justice, ethical leadership, leader-member exchange and organizational support. Journal of Modern Industrial/Organization Psychology, 2(7), 21–32.Gómez, M.A. (2010). Calidad de vida laboral en empleados temporales del valle de Aburrá – Colombia. Revista Ciencias Estratégicas, 18(24), 225-236.González, R., Hidalgo, G., & Salazar, J. (2007). “Calidad de vida en el trabajo”: un término de moda con problemas de conceptuación. Psicología y Salud, 17(1), 115-123.Greenberg, J. (1987). A taxonomy of organizational justice theories. Academy of Management Review, 12, 9-22.Greenberg, J. (1990). Organizational justice: Yesterday, today, tomorrow. Journal of Management, 16, 399-432.Greenberg, J. (1993). The social side of fairness: interpersonal and informational classes of organizational justice. En R. Copranzano (Ed.), Justice in the workplace: approaching fairness in human resources management (pp. 79-103). Lawrence Erlbaum Associates.Greenberg, J. (1996). The quest for justice on the job: Essays and experiments. Sage.Greenberg, J. (2011). Organizational justice: The dynamics of fairness in the workplace. APA Handbook of industrial and organizational psychology, 3, 271–327.Greenberg, J., & Colquitt, J. A. (2005). Handbook of organizational justice. Lawrence Erlbaum Associates.Greenberg. J., Bies, R., & Eskew, D. (1991). Establishing fairness in the eye of the beholder: Managing impressions of organizational justice. En R. Giacalone & P. Rosenfeld (Eds.), Applied impression management: How image making affects managerial decisions. Sage.Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10(1), 76-88.Greenleaf, R. K. (1977). Servant leadership. Paulist Press.Griffeth, R. W., & Hom, P. W. (1995). The employee turnover process. Research in Personnel and Human Resources Management, 13(3), 245-293.Gualavisi, M., & Oliveri, M.L. (2016). Antiguedad en el empleo y rotación laboral en América Latina. Nota Técnica del Banco Interamericano de Desarrollo (BID); 1072.Gunawan, H., & Amalia, R. (2015). Wages and employees performance: The quality of work life as moderator. International Journal of Economics and Financial Issues, 5(1S), 349-353.Habermas, J. (1989). Conocimiento e Interés. Taurus.Hackman, J. R. & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16, 250-279.Hackman, J. R., & Oldham, G. R. (1974). The job diagnosis survey: An instrument for the diagnosis of jobs and the evaluation of job redesign projects. Technical Report No.4. Yale University, Department of Administrative Science.Hair, J., Black, W.C., Babin, B.J. & Anderson, R.E. (2014). Multivariate data analysis. Pearson new international edition global perspective (7th ed.). Pearson Education International.Harman, H. H. (1980). Análisis factorial moderno. Saltés.Hart, P. M. (1994). Teacher quality of work life: Integrating work experiences, psychological distress and morale. Journal of Occupational and Organizational Psychology, 67(2), 109-132.Hassan, N., Mazlan, N. M. W., Halif, M. M., Noranee, S., & Zainal, N. Z. (2020). The Moderating Roles of Organizational Commitment on the Relationship between Quality of Work Life and Turnover Intention among Call Center Employees. Malaysian Journal of Consumer and Family Economics, 24 (s1), 08-228Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. 2nd Edition. Guilford Publications.Hayes, A. F., & Preacher, K. J. (2010). Quantifying and testing indirect effects in simple mediation models when the constituent paths are nonlinear. Multivariate Behavioral Research, 45, 627-660.Hernández, S. R., Fernández, C. C., & Baptista, L. P. (2014). Metodología de la investigación. McGraw Hill.Herr, R. M., Bosch, J. A., Loerbroks, A., Genser, B., Almer, C., van Vianen, A. E. M., & Fischer, J. E. (2018). Organizational justice, justice climate, and somatic complaints: A multilevel investigation. Journal of Psychosomatic Research, 111, 15-21.Hershcovis, M. S., Turner, N., Barling, J., Arnold, K. A., Dupré, K. E., Inness, M., Le Blanc, M., & Sivanathan, N. (2007). Predicting workplace aggression: A meta-analysis. Journal of Applied Psychology, 92(1), 228-238.Hoch, J.E., Bommer, W.H., Dulebohn, J.H., & Wu, D. (2018). Do ethical, authentic, and servant leadership explain variance above and beyond transformational leadership? A meta-analysis. Journal of Management, 44(2), 501-529.Hochwarter, W. A., Ferris, G. R., Zinko, R., Arnell, B., & James, M. (2007). Reputation as a moderator of the political behavior - work outcomes relationships: A two-study investigation with convergent results. Journal of Applied Psychology, 92, 567–576.Homans, G. C. (1961). Social behavior: Its elementary forms. Harcourt, Brace, and World.Hornstein, H. A. (1996). Brutal bosses and their pray. Riverhead Books.House, R. J., Spangler, W. D., & Woycke, J. (1991). Personality and charisma in the U.S. presidency: A psychological theory of effectiveness. Administrative Science Quarterly, 36, 334-396.Hoven, H., & Siegrist, J. (2013). Work characteristics, socioeconomic position and health: a systematic review of mediation and moderation effects in prospective studies. Occupational and Environmental Medicine 70(9):663–9.Howell, J. M., & Avolio, B. J. (1992). The ethics of charismatic leadership: Submission or liberation? Academy of Management Perspectives, 6(2), 43-54.Huang, T., Lawler, J., & Lei, C. (2007). The effects of quality of work life on commitment and turnover intention. Social Behavior and Personality, 35(6), 735–750.Huong, L., Zheng, C., & Fujimoto, Y. (2016). Inclusion, organisational justice and employee well-being. International Journal of Manpower, 37(6), 1-21.Jacobs, G., Belschak, F. D., & Den Hartog, D. N. (2014). (Un)Ethical behavior and performance appraisal: The role of affect, support, and organizational justice. Journal of Business Ethics, 121(1), 63-76.Jaiswal, A., & Mahila, A. (2014). Quality of work life. Journal of Business Management & Social Sciences Research, 3(2), 83-87.Javed, B., Rawwas, M. Y., Khandai, S., Shahid, K., & Tayyeb, H. H. (2018). Ethical leadership, trust in leader and creativity: The mediated mechanism and an interacting effect. Journal of Management & Organization, 23(3), 1-18.Jayaratne, S. (1993). The antecedents, consequences, and correlates of job satisfaction. Handbook of Organizational Behavior, 111, 40.Jeannot, T. M. (1989). Moral leadership and practical wisdom. International Journal of Social Economics, 16(6), 14-38.Judge, T. A., & Colquitt, J. A. (2004). Organizational justice and stress: the mediating role of work-family conflict. Journal of Applied Psychology, 89 (3), 395-404.Judge, T. A., Heller, D., & Klinger, R. (2008). The dispositional sources of job satisfaction: A comparative test. Applied Psychology, 57(3), 361-372.Kacmar, K.M., Bachrach, D.G., Harris, K.J., & Zivnuska S. (2011). Fostering good citizenship through ethical leadership: Exploring the moderating role of gender and organizational politics. Journal of Applied Psychology, 96(3), 633-642.Kalshoven, K., & Den Hartog, D. N. (2009). Ethical leader behavior and leader effectiveness: the role of prototypicality and trust. International Journal of Leadership Studies, 5(2), 102-120.Kalshoven, K., & Den Hartog, D. N. (2013). Ethical and unethical leader behaviors and their impact on individual well-being. En R. A. Giacalone & M. D. Promislo (Eds.) Handbook of unethical work behavior: Implications for well-being. Sharpe.Kalshoven, K., Den Hartog, D. N., & De Hoog, A. H. B. (2011). Ethical leadership at work questionnaire (ELW): Development and validation of a multidimensional measure. The Leadership Quarterly, 22, 51-69.Kalshoven, K., Den Hartog, D. N., & De Hoogh, A. H. (2013). Ethical leadership and follower helping and courtesy: Moral awareness and empathic concern as moderators. Applied Psychology, 62(2), 211–235.Kanugo, R., & Mendoca, M. (1996). Ethical dimensions of leadership. SAGE.Kaptein, M. (2019). The moral entrepreneur: A new component of ethical leadership. Journal of Business Ethics, 156(4), 1135-1150.Kara, D., Kim, H., Lee, G., & Uysal, M. (2018) The moderating effects of gender and income between leadership and quality of work life (QWL). International Journal of Contemporary Hospitality Management, 30(3), 1419-1435.Karasek, R. (1989). PQL-35 questionnaire. International Journal of Health Service, 19(3), 481-508.Karatepe, O.M. (2014). The importance of supervisor support for effective hotel employees: an empirical investigation in Cameroon. Cornell Hospitality Quarterly, 55(4), 388-397.Karriker & Williams, (2009). Organizational justice and organizational citizenship behavior: A mediated multifoci model. Journal of Management, 35(1), 112-135.Kasraie, Sh., Parsa, Sh., Hassani, M., & Ghasem-Zadeh, A. (2014). The Relationship between quality of work life, job stress, job satisfaction and citizenship behavior in Oshnaviyeh Hospital’s staff. Journal of Patient Safety & Quality Improvement, 2(2), 77-81.Katzell, R. A. (1983). Improving quality of work life. American Psychologist, 38(1), 126.Khalid, A. (2017). The influence of supervisory support on work motivation: A moderating role of organizational support. New Trends and Issues Proceedings on Humanities and Social Sciences, 4(10), 136-143.Khan, M. A. S., Ali, M., Usman, M., Saleem, S., & Jianguo, D. (2019). Interrelationships between ethical leadership, green psychological climate, and organizational environmental citizenship behavior: the moderating role of gender. Frontiers in Psychology, 10, 1977. 1-12.Khanna, A., Papadavid, P., Tyson, J., & te Velde, D.W. (2016). The role of services in economic transformation – with an application to Kenya. Overseas Development Institute.Khattak, M. N., Khan, M. B., Fatima, T., & Shah, S. Z. A. (2018). The underlying mechanism between perceived organizational injustice and deviant workplace behaviors: Moderating role of personality traits. Asia Pacific Management Review, 24(3), 201-211.Kia, N., Halvorsen, B., & Bartram, T. (2019). Ethical leadership and employee in role performance: The mediating roles of organizational identification, customer orientation, service climate and ethical climate. Personnel Review, 48(7), 1716-1733.Kim, W. G., & Brymer, R. A. (2011). The effects of ethical leadership on manager job satisfaction, commitment, behavioral outcomes, and firm performance. International Journal of Hospitality Management, 30, 1020–26.Ko, C., Ma, J., Bartnik, R., Haney, M. H., & Kang, M. (2017). Ethical leadership: An integrative review and future research agenda. Ethics & Behavior, 28(2), 104-132.Koonmee, K., Singhapakdi, A., Virakul, B., & Lee, D. (2010). Ethics institutionalization, quality of work life and employee job-related outcomes: A survey of human resource managers in Thailand. Journal of Business Research, 63(1), 20–26.Koopman, J., Scott, B. A., Matta, F. K., Conlon, D. E., & Dennerlein, T. (2019). Ethical leadership as a substitute for justice enactment: An information-processing perspective. Journal of Applied Psychology, 104(9), 1103.Krane, A., & Matten, D. (2016). Business Ethics. Oxford University Press.Krisharyuli, M., Himam, F., & Ramdani, Z. (2020). Ethical leadership: Conceptualization and measurement. Journal of Leadership in Organizations, 2(1), 1-17.Kussusanti, S., Tjiptoherijanto, P., Halim, R. E., & Furinto, A. (2019). Informational justice and post-recovery satisfaction in E-Commerce: The role of service failure severity on behavioral intentions. Journal of Asian Finance, Economics and Business, 6(1), 129-139.Landsbergis, P. A., Choi, B., Dobson, M., Sembajwe, G., Slatin, C., Delp, L., Siqueira, E., Schnall, P., & Baron, S. (2018). The key role of work in population health inequities. American Journal of Public Health, 108(3), 296–297.Lau, R. S. M. (2000). Quality of work life and performance – An ad hoc investigation of two key elements in the service profit chain model. International Journal of Service Industrie Management,11(5), 422-429.Lau, R. S. M., & May, B. E. (1998). A win-win paradigm for quality of work life and business performance. Human Resource Development Quarterly 9 (3), 211– 226.Lawton, A., & Páez, I. (2015). Developing a framework for ethical leadership. Journal of Business Ethics, 130(3), 639-649.Lee, C., Ha, B. C., & Lim, S. Y. (2020). Impact of informational justice on pharmaceutical enterprises. The Journal of Distribution Science, 18(8), 55-64.Lee, D., Choi, Y., Youn, S., & Chun, J. U. (2017). Ethical leadership and employee moral voice: The mediating role of moral efficacy and the moderating role of leader– follower value congruence. Journal of Business Ethics, 141, 47–57.Lee, J. S., Back, K. J., & Chan, E. S. (2015). Quality of work life and job satisfaction among frontline hotel employees: A self-determination and need satisfaction theory approach. International Journal of Contemporary Hospitality Management, 27(5), 768-789.Leventhal, G. S. (1976). Fairness in social relationships. En J. W. Thibaut, J. T. Spence, & R. C. Carson (Eds.), Contemporary topics in social psychology. General Learning Press.Leventhal, G. S. (1980). What should be done with equity theory? En K. J. Gergen, M. S. Greenberg, & R. H. Willis (Eds.), Social exchange: Advances in theory and research. Plenum.Leventhal, G. S., Karuza, J., & Fry, W. R. (1980). Beyond fairness: A theory of allocation preferences. En G. Mikula (Ed.), Justice and social interaction. Springer-Verlag.Lewis, J. (2019). Effects of the dimensions of quality of work life on turnover intention of millennial employees in the US. Human Resource Development Theses and Dissertation, paper 45. https://core.ac.uk/download/pdf/235240314.pdfLi, C., & Bao, Y. (2020). Ethical leadership and positive work behaviors: A conditional process model. Journal of Managerial Psychology, 35(3), 155-168.Li, C., Wu, K., Johnson, D. E., & Avey, J. (2017). Going against the grain works: An attributional perspective of perceived ethical leadership. Journal of Business Ethics,141, 87-102.Li, H., Rosenthal, R., & Rubin, D. (1996). Reliability of measurements in psychology: From Spearman-Brown to maximal reliability. Psychological Methods, 5, 98-107.Li, Y., Xu, J., Tu, Y., & Lu, X. (2014). Ethical leadership and subordinates’ occupational well-being: A multi-level examination in China. Social Indicators Research, 116, 823–842.Liang, S. K., Ling, H. C., Hsieh, S. Y. (2007). The mediating effects of leader-member exchange quality to influence the relationships between paternalistic leadership and organizational citizenship behaviors. Journal of American Academy of Business, 10(2), 127-137.Liao, C. (2017). Leadership in virtual teams: A multilevel perspective. Human Resource Management Review, 27(4), 648-659.Liljegren, M., & Ekberg, K. (2009). The associations between perceived distributive, procedural, and interactional organizational justice, self-rated health and burnout. Work, 33(1), 43-51.Lim, B. T., & Loosemore, M. (2017). The effect of inter-organizational justice perceptions on organizational citizenship behaviors in construction projects. International Journal of Project Management, 35(2), 95-106.Lin, C. P., & Liu, M. L. (2017). Examining the effects of corporate social responsibility and ethical leadership on turnover intention. Personnel Review, 46(3), 526-550.Lind, E. A., & Tyler, T. (1988). The social psychology of procedural justice. Plenum.Lipman-Blumen, J. (2005). The allure of toxic leaders. Why we follow destructive bosses and corrupt politicians—and how we can survive them. Oxford University Press.Littlewood, H. F. (2008). Evitación del trabajo, satisfacción en el trabajo y bienestar emocional; potenciales consecuencias de prácticas gerenciales y la percepción de justicia organizacional. En (Ed.) Uribe, J. F. Psicología de la salud ocupacional en México. Universidad Nacional Autónoma de México.Liu, H. (2015). Constructing the GFC: Australian banking leaders during the financial “crisis”. Leadership, 11(4), 424 – 450.Liu, H., Fan, J., Fu, Y., & Liu, F. (2018). Intrinsic motivation as a mediator of the relationship between organizational support and quantitative workload and work‐related fatigue. Human Factors and Ergonomics in Manufacturing & Service Industries, 28(3), 154-162.Liu, J., Siu, O.L., & Shi, K. (2010). Transformational leadership and employee well-being: The mediating role of trust in leader and self-efficacy. Applied Psychology: An International Review, 59, 454-479.Loi, R., Yang, J., & Diefendorff, J. M. (2009). Four-factor justice and daily job satisfaction: A multi-level investigation. Journal of Applied Psychology, 94, 770-781.López, A., Niembro, A., & Ramos, D. (2017). Las empresas de servicios en América Latina: un estudio exploratorio sobre factores de competitividad internacional, obstáculos y políticas públicas. TEC Empresarial, 11(1), 7-22.Lord, F. M., & Novick, M. R. (1968). Statistical theories of mental test scores. Addison-Wesley.Ma, Y., Cheng, W., Ribbens, B. A., & Zhou, J. (2013). Linking ethical leadership to employee creativity: Knowledge sharing and self-efficacy as mediators. Social Behavior and Personality, 41, 1409-1420.Mansour, S., & Tremblay, D. G. (2016). Workload, generic and work–family specific social supports and job stress: Mediating role of work–family and family–work conflict. International Journal of Contemporary Hospitality Management, 28(8), 1778-1804.Manz, C. C., Anand, V., Joshi, M., & Manz, K. P. (2008). Emerging paradoxes in executive leadership: A theoretical interpretation of the tensions between corruption and virtuous values. The Leadership Quarterly, 19, 385–392.Marta, J. K. M., Singhapakdi, A., Lee., D.J., Sirgy, M. J., Koonmee, K., & Virakul, B. (2013). Perceptions about ethics institutionalization and quality of work life: Thai versus American marketing managers. Journal of Business Research, 66, 381-389.Martel, J. P., & Dupuis, G. (2006). Quality of Work-Life: Theoretical and methodological problems, and presentation of a new model and measuring instrument. Social Indicators Research, 77, 333-368.Martín, J., Cortés, J. A., Morente, M., Caboblanco, M., Garijo, J., & Rodríguez, A. (2004). Características métricas del Cuestionario de Calidad de Vida Profesional (CVP- 35). Gaceta Sanitaria, 18, 129-36.Martín, J., Gómez, T., Martínez, C., del Cura, M.I., Cabezas, M., & García, S. (2008). Medición de la capacidad evaluadora del cuestionario CVP-35 para la percepción de la calidad de vida profesional. Atención Primaria, 40(7), 327-336.Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, S. (2000). Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships. The Academy of Management Journal, 43(4), 738-748.Mayer, D.M., Aquino, K., Greenbaum, R.L., & Kuenzi, M. (2012). Who displays ethical leadership, and why does it matter? An examination of antecedents and consequences of ethical leadership. Academy of Management Journal, 55, 151-171.Mayer, D.M., Kuenzi, M., Greenbaum, R., Bardes, M., & Salvador, R.B. (2009). How low does ethical leadership flow? Test of a trickle-down model. Organizational Behavior and Human Decision Processes, 108, 1-13.McCain, S. C., Tsai, H., & Bellino, N. (2010). Organizational justice, employees‟ ethical behavior, and job satisfaction in the casino industry. International. Journal of Contemporary Hospitality Management, 22(7), 992-1009.McCann, J., & Holt, R. (2009). Ethical leadership and organizations: An analysis of leadership in the manufacturing industry based on the perceived leadership integrity scale. Journal of Business Ethics, 87(2), 211-220.Meindl, J. R. (1989). Managing to be fair: An exploration of values, motives, and leadership. Administrative Science Quarterly, 34(2), 252-276.Melé, D. (2010). Etica en la organización del trabajo: trabajo decente y trabajo con sentido. Ocasional paper OP-172. IESE. Universidad de Navarra.Ministerio de Salud de la República de Colombia (1993). Resolución número 8430 de 1993https://www.minsalud.gov.co/sites/rid/Lists/BibliotecaDigital/RIDE/DE/DIJ/RESOLUCION-8430-DE-1993.PDFMinisterio del Trabajo de la República de Colombia (2019). Política pública de inspección, vigilancia y control del trabajo. Comprometidos con el trabajo decente (2019-2030). https://www.mintrabajo.gov.co/documents/Mintzberg, H. (2005). How inspiring, how sad. Academy of Management Learning and Education, 4, 108.Mirvis, P. H., & Lawler III, E. E. (1984). Accounting for the quality of work life. Journal of Organizational Behavior, 5(3), 197-212.Mladinic, A. & Isla, P. (2002). Justicia organizacional: Entendiendo la equidad en las organizaciones. Psykhe, 11(2), 171-179.Mo, S., & Shi, J. (2017a). Linking ethical leadership to employee burnout, workplace deviance and performance: Testing the mediating roles of trust in leader and surface acting. Journal of Business Ethics, 144(2), 293-303.Mo, S., & Shi, J. (2017b). Linking ethical leadership to employees’ organizational citizenship behavior: Testing the multilevel mediation role of organizational concern. Journal of Business Ethics, 141(1), 151-162.Moghimi, S., Kazemi, M., & Samiie, S. (2013). Studying the relationship between organizational justice and employees’ quality of work life in public organizations: A case study of Qom Province. Iranian Journal of Management Studies, 6(1), 117-143.Moliner, C., Martínez-Tur, V., Peiró, J.M., Ramos, J., & Cropanzano, R. (2008). Organizational justice and extra-role customer service: The mediating role of well-being at work. European Journal of Work and Organizational Psychology, 17, 327-348.Moliner, C., Martínez-Tur, V., Ramos, J., & Peiró, J. M. (2005). Linking organizational justice to burnout: are men and women different? Pshychological Reports, 96(3), 805-16.Montaner, F. R. (2018). Reputación corporativa y responsabilidad penal de la empresa. Revista Aranzadi Doctrinal, 1, 181 – 200.Moore, C., Mayer, D. M., Chiang, F. F., Crossley, C., Karlesky, M. J., & Birtch, T. A. (2019). Leaders matter morally: The role of ethical leadership in shaping employee moral cognition and misconduct. Journal of Applied Psychology, 104(1), 123.Moorman, R.H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship? Journal of Applied Psychology, 76, 845-855.Mora, J. J., & Ulloa, M. P. (2011). Calidad del empleo en las principales ciudades colombianas y endogeneidad de la educación. Revista de Economía Institucional, 13(25), 163-177.Mora, M. (2005). Ajuste y empleo. Notas sobre la precarización del empleo asalariado. Revista Ciencias Sociales,108, 27-40.Müller, J., & Djuatio, E. (2011). Les relations entre la justice organisationnelle, l`employabilité, la satisfaction et l`engagement organisationnel des salaries. Revue de Gestion des Ressources Humaines, 82(4), 46-62.Muqadas, F., Rehman, C. A., & Aslam, U. (2017). Organizational justice and employee’s job dissatisfaction: a moderating role of psychological empowerment. Pakistan Business Review, 18(4), 848-864.Naeem, R. M., Weng, Q., & Hameed, Z. (2020). Ethical leadership and work engagement: A moderated mediation model. Ethics & Behavior, 30(1), 63-82.Nahum-Shani, I., Henderson, M. M., Lim, S., & Vinokur, A. D. (2014). Supervisor support: Does supervisor support buffer or exacerbate the adverse effects of supervisor undermining?. Journal of Applied Psychology, 99(3), 484.Nanjundeswaraswamy, T. (2015). Leadership styles and quality of work life in SMEs. Management Science Letters, 5(1), 65-78.Ndjaboué, R., Brisson, C., & Vézina, M. (2012). Organisational justice and mental health: A systematic review of prospective studies. Occupational Environmental Medicine, 69, 694-700.Neubert, M. J., Carlson, D. S., Kacmar, K. M., Roberts, J. A., & Chonco, L. (2009). The virtuous influence of ethical leadership behavior: Evidence from the field. Journal of Business Ethics, 90, 157-170.Neves, P., & Story, J. (2015). Ethical leadership and reputation: Combined indirect effects on organizational deviance. Journal of Business Ethics, 127(1), 165-176.Newman, A., Thanacoody, R., & Hui, W. (2011). The effects of perceived organizational support, perceived supervisor support and intra‐organizational network resources on turnover intentions: a study of Chinese employees in multinational enterprises. Personnel Review, 41(1), 56-72.Ng, T. W. H., & Feldman, D.C. (2015). Ethical Leadership: Meta-analytic evidence of criterion-related and incremental validity. Journal of Applied Psychology, 100(3), 948-965.Niemeyer, L.J.R., & Cavazotte, C.N.F. (2016). Ethical leadership, leader-follower relationship and performance: A study in a telecommunications company. Revista de Administração Mackenzie, 17(2), 67-92.Nogareda, C., Nogareda, S., & Solórzano, M. (2013). Jornadas y horarios de trabajo. Instituto Nacional de Seguridad e Higiene en el Trabajo (INSHT).Northhouse, P. G. (2016). Leadership. Theory and practice. SAGE.Nunnally, J. C. (1994). Psychometric theory (3 Ed). McGraw-Hill Education.Ogunfowora, B. (2014). It´s all a matter of consensus: Leader role modeling strength as moderator of the links between ethical leadership and employee outcomes. Human Relations, 67(12), 1467-1490.Ohana, M. A. (2014). A multilevel study of the relationship between organizational justice and affective commitment. Personnel Review, 43(5), 654-671.Okan, T., & Akyuz, A. M. (2015). Exploring the relations between ethical leadership and job satisfaction with the mediating role of the level of loyalty to supervisor. Business & Economics Research Journal, 6(4), 155-177.O'Keefe, D. F., Peach, J. M., & Messervey, D. L. (2019). The combined effect of ethical leadership, moral identity, and organizational identification on workplace behavior. Journal of Leadership Studies, 13(1), 20-35.Oktem, S. (2013). The effect of the ethical leadership on perceived organizational justice and organizational identification of the employees: The case of tourism businesses. Journal of Tourism and Gastronomy Studies, 1(3), 10-21.Olkkonen, M. E., & Lipponen, J. (2006). Relationships between organizational justice, identification with organization and work unit, and group-related outcomes. Organizational Behavior and Human Decision Processes, 100(2), 202-215.Omar, A. (2006). Justicia organizacional, individualismo, colectivismo y estrés laboral. Psicología y Salud, 16 (2), 181-199.Omar, A., Ferreira, M., Oliveira, S., Uribe, H., Assmar, E., Terrones, A. & Flores, M. (2007). Colectivismo, justicia y ciudadanía organizacional en empresas argentinas, mexicanas y brasilera. Revista Méxicana de Psicología, 24 (1), 101- 116.Organización Internacional del Trabajo [OIT] (1999). Programa de Trabajo Decente. OIT.Organización Internacional del Trabajo [OIT], (2016). Soluciones eficaces: políticas activas del mercado de trabajo en América Latina y el Caribe. Oficina Internacional del Trabajo. OIT.Organización Internacional del Trabajo [OIT], (2018). Perspectivas sociales del empleo en el mundo. OIT.Organización Internacional del Trabajo [OIT], (2019). Perspectivas sociales y del empleo en el mundo – Tendencias 2019. OIT.Organización Mundial de la Salud [OMS], (2014). Health Equity Monitor. http://www.who.int/gho/health_equity/en/Organización Mundial de la Salud [OMS], (2017). Protección de la salud de los trabajadores. http://www.who.int/mediacentre/factsheets/fs389/es/Organización para la Cooperación y el Desarrollo Económicos [OCDE], (2019a). Employment Outlook 2019. Resource document. OECD Publishing. https://www.oecd-ilibrary.org/sites/9ee00155-en/index.html?itemId=/content/publication/9ee00155-enOrganización para la Cooperación y el Desarrollo Económicos [OCDE], (2019b). Economic Surveys. Colombia. Executive Summary. https://www.oecd.org/colombia/oecd-economic-surveys-colombia-25222961.htmOrganización para la Cooperación y el Desarrollo Económicos [OCDE], (2015). The quality of working lives: Earnings mobility, labour market risk and long-term inequality in OECD Employment outlook 2015. OECD Publishing.Orlitzky, M., Schmidt, F. L., & Rynes, S. L. (2003). Corporate social and financial performance: a meta-analysis. Organization Studies, 24, 403-441.Otzen, T., & Manterola, C. (2017). Técnicas de muestreo sobre una población a estudio. International Journal of Morphology, 35(1), 227-232.Oxenburgh, M., & Marlow, P. (2005). The productivity assessment tool: Computer based cost benefit analysis model for the economic assessment of occupational health and safety interventions in the workplace. Journal of Safety Research, 36(3), 209-214.Padilla, A., Hogan, R., & Kaiser, R. B. (2007). The toxic triangle: Destructive leaders, susceptible followers, and conducive environments. The Leadership Quarterly, 18, 176–194.Páez, I., & Salgado, E. (2016). When deeds speak, words are nothing: A study of ethical leadership in Colombia. Business Ethics: A European Review, 25(4), 538-555.Páez-Cala, M. L., & Castaño-Castrillón, J. J. (2019). Occupation and correlation between perceived quality of work life, emotional intelligence and coping strategies in university graduates. Revista de la Facultad de Medicina, 67(4), 419-427.Palanski, M. E., & Yammarino, F. J. (2011). Impact of behavioral integrity on follower job performance: A three-study examination. The Leadership Quarterly, 22(4), 765-786.Pan, X., Chen, M., Hao, Z., & Bi, W. (2017). The effects of organizational justice on positive organizational behavior: Evidence from a large-sample survey and a situational experiment. Frontiers in Psychology, 8, 2315.Pasricha, P., Singh, B., & Verma, P. (2018). Ethical leadership, organic organizational cultures and corporate social responsibility: An empirical study in social enterprises. Journal of Business Ethics, 151(4), 941-958.Pastin, M. (1988). The hard problems of management: Gaining the ethics edge. Journal of Business Ethics, 7(3), 162-184.Patlán-Pérez, J. (2016). Construcción y propiedades psicométricas de la escala de calidad de vida en el trabajo. Ciencia & Trabajo, 18(56), 94-105.Patlán-Pérez, J., Torres, E., & Hernández, R. (2012). El clima y la justicia organizacional y su efecto en la satisfacción laboral. Revista Internacional Administración & Finanzas, 5(5), 1-19.Paz, M. G., Gosendo, E. E. M., Dessen, M. C., & Godeville-Mourão, R. (2009). Justiça organizacional pessoal e bem-estar pessoal nas organizações. Estudos (UCGO), 36(1),661-687.Pelletier, K. L., & Bligh, M. C. (2006). Rebounding from corruption: Perceptions of ethics program effectiveness in public sector organization. Journal of Business Ethics, 67, 359-374.Peña-Ochoa, M., & Durán P. N. M. (2016). Justicia organizacional, desempeño laboral y discapacidad. Revista Colombiana de Ciencias Sociales, 7(1), 201-222.Petrou, A., & Daskalopoulou, I. (2013). Social capital and innovation in the services sector. European Journal of Innovation Management, 16(1), 50-69.Piccolo, R. F., Greenbaum, R., Den Hartog, D. N., & Folger, R. (2010). The relationship between ethical leadership and core job characteristics. Journal of Organizational Behavior, 31, 259-278.Pio, R., J., & Lengkong (2020). The relation between spiritual leadership to quality of work life and ethical behavior and its implication to increasing the organizational citizenship behavior. Journal of Management Development, 39(3), 293-305.Potipiroon, W., & Ford, M. T. (2017). Does public service motivation always lead to organizational commitment? Examining the moderating roles of intrinsic motivation and ethical leadership. Public Personnel Management, 46(3), 211-238.Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879.Popescu, N., & Tachiciu, L. (2006). Research and development as a determinant of services sector competitiveness. Journal for Economic Forecasting, 3(4), 23-37.Posso, C.M. (2010). Calidad del empleo y segmentación laboral: un análisis para el mercado laboral colombiano 2001-2006. Desarrollo y Sociedad, 65, 191-234.Procuraduría General de la Nación (2013). Trabajo digno y decente en Colombia. Seguimiento y control preventivo a las políticas públicas. Impresiones Rasgo y Color Ltda.Promislo, M. D., Giacalone, R. A., & Jurkiewicz, C. L. (2016). Unethical work behavior and well-being. En: A. Farazmand (Ed.). Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer.Pucic, J. (2015). Do as I say (and do): Ethical leadership through the eyes of lower ranks. Journal of Business Ethics, 129(3), 655-671.Qin, X., Ren, R., Zhang, Z., & Johnson, R. (2015). Fairness heuristics and substitutability effects: Inferring the fairness of outcomes, procedures, and interpersonal treatment when employees lack clear information. Journal of Applied Psychology, 100, (3), 749-766.Rabie, M. O., & Malek, M. A. (2020) Ethical leadership and employee ethical behavior: A moderated mediation mechanism. SEISENSE Journal of Management, 3(2), 73-88.Rai, G. S. (2015). Organizational justice and quality of working life: A road that leads to a virtuous organization. Journal of Social Service Research, 41, 269 – 294.Rajput, S., Pachuri, V., & Singhal, M. (2015). Intrinsic motivation as a mediator of quality of work life and job satisfaction. Asian Journal of Management, 6(3), 215-219.Randall, P. M., Saurage-Altenloh, S., & Osei, E. T. (2020). The relationship between leadership ethics and organizational success: A global perspective. En F. S. Topor (Ed.). Examining ethics and intercultural interactions in international relations. IGI Global.Rathi, N., & Lee, K. (2017). Understanding the role of supervisor support in retaining employees and enhancing their satisfaction with life. Personnel Review, 46(8), 1605-1619.Rawls, J. (1993). Liberalismo político. Fondo de Cultura Económica.Rawls, J. (1997). Teoría de la justicia. Fondo de Cultura Económica.Rawls, J. (2003). Justicia como equidad. Revista Española de Control Externo, 5(13), 129-158.Ray, T. K., Tat'Yana, A. K., & Pana-Cryan, R. (2017). Employment arrangement, job stress, and health-related quality of life. Safety Science, 100, 46-56.Raykov, T. (1997). Estimation of composite reliability for congeneric measures. Applied Psychological Measurement, 21(2), 173–184.Rayner, C., Hoel, H., & Cooper, C. L. (2002). Workplace bulling: What we know, who is to blame, and what can we do? Taylor & Francis.Real Academia Española (2014), El Diccionario de la lengua española. 23.ª Edición. RAE.Resick, C. J., Hargis, M. B., Shao, P., & Dust, S. B. (2013). Ethical leadership, moral equity judgment, and discretionary workplace behavior. Human Relations, 66, 951-972.Reyes, G. (2017). Economía colombiana: la prevalencia de los sectores de servicios. Portafolio, agosto 12 de 2017. http://www.portafolio.co/economia/colombiana-la-prevalencia-de-los-sectores-de-servicios-508646Rice, R. W., Near, J. P., & Hunt, R. G. (1980). The job-satisfaction/life-satisfaction relationship: A review of empirical research. Basic and Applied Social Psychology,1(1), 37-64.Rivera, R. X. M. (2020). Percepción del liderazgo ético en una empresa del sector de construcción. Tésis de Grado no publicada, Maestria en Dirección Universidad del Rosario.Robertson, Q.M., & Colquitt, J.A. (2005). Shared and configural justice: A social network model of justice in teams. Academy of Management Review, 30(3): 595–607.Robins, (1989). Organizational behavior: Concepts, controversies, and aplications. Prentice Hall.Rodríguez, M. R. L., Martínez, L. M., & Salanova, S. M. (2014). Justicia organizacional, engagement en el trabajo y comportamientos de ciudadanía organizacional: una combinación ganadora. Universitas Psychologica, 961-974.Romagnoli, U. (2018). De la ciudadanía industrial a la ciudadanía industriosa. Revista de Derecho Social, 81, 21-38.Román, M. O. H. (2017). Microviolencia en el trabajo, una práctica cotidiana del ejercicio del poder del management en las organizaciones -una reflexión urgente en tiempos de reconciliación. Sociedad y Economía, 33, 237-262.Rossman, P. (2013). Crear derechos para los trabajadores en puestos de empleo desechables. Boletín Internacional de Investigación Sindical, 5(1), 25-46.Rostiana, R. (2017). The quality of work life influence to turnover intention with person-organization fit and organizational commitment as mediators. International Journal of Economics & Management, 11(S1), 45 – 57.Rubin, R. S., Dierdorff, E. C., & Brown, M. E. (2010). Do ethical leaders geta head? Exploring ethical leadership and promotability. Business Ethics Quarterly, 20, 215-236.Rubio, L.A. (2018) Justicia organizacional y engagement en docentes de una universidad privada de Armenia Quindío. Contexto 7, 47- 56.Ruíz, M. & García, M. (2013). Adaptación lingüística y validación del cuestionario de justicia organizacional de Colquitt con una muestra de trabajadores colombianos. Psicogente, 16(29), 65-83.Ruiz, M. A., Pardo, A., & San Martín, R. (2010). Modelos de ecuaciones estructurales. Papeles del Psicólogo, 31(1),34-45.Ruiz, P., Ruiz, C., & Martinez, R. (2011). Improving the “leader-follower” relationship: Top manager or supervisor? The ethical leadership trickledown effect on follower job response. Journal of Business Ethics, 99, 587-608.Rupp, D. E., & Cropanzano, R. (2002). The mediating effects of social exchange relationships in predicting workplace outcomes from multifoci organizational justice. Organizational Behavior and Human Decision Processes, 89, 925–946.Rupp, D. E., Ganapathi, J., Aguilera, R. V., & Williams, C. (2006). Employee reactions to corporate social responsibility: An organizational justice framework. Journal of Organizational Behavior, 27, 537-543.Rupp, D. E., Wright, P. M., Aryee, S., & Luo, Y. (2015). Organizational justice, behavioral ethics, and corporate social responsibility: Finally, the three shall merge. Management and Organization Review, 11(1), 15-24.Sabeen, Z. (2012). Managerial leadership and interactional justice perceptions: An exploratory study. African Journal of Business Management, 6(45),11213-11220.Saha, R., Shasi, Cerchione, R., Singh, R., & Dahiya, R. (2020). Effect of ethical leadership and corporate social responsibility on firm performance: A systematic review. Corporate Social Responsibility and Environmental Management, 27(2), 409-429.Sarwar, H., Ishaq, M. I., Amin, A., & Ahmed, R. (2020). Ethical leadership, work engagement, employees’ well-being, and performance: a cross-cultural comparison. Journal of Sustainable Tourism, 28(12), 2008-2026.Saunders, M., Lewis, P., & Thornhill, A. (2009). Research methods for business students. Pearson.Schminke, M., Ambrose, M. L., & Neubaum, D. O. (2005). The effect of leader moral development on ethical climate and employee attitudes. Organizational Behavior and Human Decision Processes, 97(2), 135-151.Schumacher, D., Schreurs, B., De Cuyper, N., & Grosemans, I. (2020). The ups and downs of felt job insecurity and job performance: The moderating role of informational justice. Work & Stress, 1-22.Segurado, A., & Agulló, E. (2002). Calidad de vida laboral: hacia un enfoque integrador desde la psicología social. Psicothema, 14, 828-836.Selznick, P. (1957). Leadership in administration. Harper.Sergiovanni, T. J. (1992). Moral leadership: Getting to the heart of school improvement. Josey-Bass.Shaemi A., & Fattahi V. (2015). Investigating the relationship between organizational justice, organizational commitment and staff’s quality of work life (Case Study: Islamic Azad University employees Shabestar). International Journal of Academic Research in Economics and Management Sciences, 4(2), 33-44.Shafique, I., Ahmad, B., & Kalyar, M. N. (2020). How ethical leadership influences creativity and organizational innovation. Examining the underlying mechanism. European Journal of Innovation Management, 23(1), 114-133.Shafique, I., Kalyar, M. N., & Ahmad, B. (2018). The nexus of ethical leadership, job performance, and turnover intention: The mediating role of job satisfaction. Interdisciplinary Description of Complex Systems, 16(1), 71-87.Shafizadeh, H. E. F. (2017). The relationship between administrators' ethical leadership with quality of working life from the perspective of teachers. Journal of Cultural Management, 10(33-34), 109-122.Shahbazi, B., Shokrzadeh, S., Bejani, H., Malekinia, E., & Ghoroneh, D. (2011). A survey of relationship between the quality of work life and performance of Department Chairpersons of Esfahan University and Esfahan Medical Science University. Procedia - Social and Behavioral Sciences, 30, 1555-1560.Shareef, R. A., & Atan, T. (2019). The influence of ethical leadership on academic employees’ organizational citizenship behavior and turnover intention. Management Decision, 57(3), 583-605.Sharif, M. M., & Scandura, T. A. (2014). Moral identity: Linking ethical leadership to follower decision making. Advances in authentic and ethical leadership. Research in Management, 10, 155-190.Sharma, A., Agrawal, R., & Khandelwal, U. (2019). Developing ethical leadership for business organizations: A conceptual model of its antecedents and consequences. Leadership & Organization Development Journal, 40(6), 712-734.Shin, Y., Sung, S. Y., Choi, J. N., & Kim, M. S. (2015). Top management ethical leadership and firm performance: Mediating role of ethical and procedural justice climate. Journal of Business Ethics, 129(1), 43-57.Shkoler O., & Tziner A. (2017). The mediating and moderating role of burnout and emotional intelligence in the relationship between organizational justice and work misbehavior. Revista de Psicología del Trabajo y de las Organizaciones. 33, 157–164.Singhapakdi, A., Sirgy, M. J., Lee, D. J., & Vitell, S. J. (2010). The effects of ethics institutionalization on marketing managers: The mediating role of implicit institutionalization and the moderating role of socialization. Journal of Macromarketing, 30(1), 77-92.Sirgy M.J. (2012) Work Well-Being. En: The psychology of quality of life. Social Indicators Research Series, vol 50. Springer.Sirgy, M. J., Efraty, D., Siegel, P., & Lee, D. J. (2001). A new measure of quality of work life (QWL) based on need satisfaction and spillover theory. Social Indicators Research, 55, 241–302.Smoktunowicz, E., Baka, L., Cieslak, R., Nichols, C. F., Benight, C. C., & Luszczynska, A. (2015). Explaining counterproductive work behaviors among police officers: The indirect effects of job demands are mediated by job burnout and moderated by job control and social support. Human Performance, 28(4), 332-350.Sojka, L. (2014). Specification of the quality of work life characteristics in the Slovak economic environment. Sociológia, 46(3), 283-299.Son, S., Kim, D. Y., & Kim, M. (2014). How perceived interpersonal justice relates to job burnout and intention to leave: The role of leader–member exchange and cognition-based trust in leaders. Asian Journal of Social Psychology, 17, 12-24.Spanier, K., Peters, E., Michel, E., Radoschewski, F. M., & Bethge, M. (2017). Associations between organizational injustice and work ability, self-reported disability days, and medical consultations: cross-sectional findings from employees with prior sickness absence payments. International Archives of Occupational and Environmental Health, 90(8), 789-797.Spector, P.E. (2002). Employee control and occupational stress. Current Directions in Psychological Science, 11(4), 133-136.Srivastava, S., & Kanpur, R. (2014). A Study on quality of work life: Key elements & It’s implications. Journal of Business and Management, 16(3), 54-59.Staats, S., Armstrong-Stassen, M., & Partillo, C. (1995). Student well-being: Are they better off now? Social Indicators Research, 34, 93–105.Stairs, M., & Galpin, M. (2010). Positive engagement: From employee engagement to workplace happiness. En P. A. Linley, S. Harrington, & N. Garcea (Eds.), Oxford library of psychology. Oxford handbook of positive psychology and work (p. 155–172). Oxford University Press.Stephen, A., & Dhanapal, D. (2012). Quality of work in small scale industrial units: Employers and employee’s perspectives. European Journal of Social Sciences, 28, 262-271.Stinglhamber, F., & Vandenberghe, C. (2003). Organizations and supervisors as sources of support and targets of commitment: A longitudinal study. Journal of Organizational Behavior, 24(3), 251-270.Stoetzer, U., Ahlberg, G., Bergman, P., Hallsten, L., & Lundberg I. (2009). Working conditions predicting interpersonal relationship problems at work. European Journal of Work & Organizational Psychology, 18, 424-441.Stouten, J., van Dijke, M., & De Cremer, D. (2012). Ethical leadership: An overview and future perspectives. Journal of Personnel Psychology, 11, 1–6.Stouten, J., Dijke, M. V., Mayer, D. M., De Cremer, D., and Euwema, M. C. (2013). Can a leader be seen as too ethical? The curvilinear effects of ethical leadership. Leadership Quarterly, 24, 680–695.Sukma, N., Haryono, A. T., & Wulan, H. S. (2016). Analysis of the influence of personality characteristics, organizational culture and quality of work life on employee performance and job satisfaction as an intervening variable. Journal of Management, 2(2).Sundaray, B. K., Sahoo, C. K., & Tripathy, S. K. (2013). Impact of human resource interventions on quality of work life: an exploration. International Employment Relations Review, 19(1), 68-86.Suyasa, P. T. (2017). The role of quality of work life as a predictor of counterproductive work behavior. Anima Indonesian Psychological Journal, 32(3), 169-183.Swalhi, A., Zgoulli, S., Mahrane, H. (2017). The influence of organizational justice on job performance: The mediating effect of affective commitment. Journal of Management Development, 36(4), 542-559.Tabibnia, G., Satpute, A. B., & Lieberman, M. D. (2008). The Sunny Side of Fairness. Psychological Science, 19(4), 339-347.Tanner, C., Brugger, A., Van Schie, S., & Lebherz, C. (2010). Actions speak louder than words: the benefits of ethical behaviors of leaders. Zeitschrift Für Psychologie/Journal of Psychology, 218(4), 225–33.Tasho, W., Jordan. J., & Robertson, I. (2005). Case study: Establishing the business case for investing in stress prevention activities and evaluating their impact on sickness absence levels. HSE Research Report: 295.Taylor, J. C., Cooper, C. L., & Mumford E. (1979). The quality of working life in Western and Eastern Europe. ABP.Teimouri, H., Hosseini, S. H., & Ardeshiri, A. (2018) The role of ethical leadership in employee psychological well-being (Case study: Golsar Fars Company), Journal of Human Behavior in the Social Environment, 28(3), 355-369.Terry, R. W. (1993). Authentic leadership: Courage in action. Josey-Bass.Thibaut, J., & Walker, L. (1975). Procedural justice: A psychological analysis. Erlbaum.Toor, S.R., & Ofori, G. (2009). Ethical leadership: Examining the relationship with full range leadership model, employee outcomes and organizational culture. Journal of Business Ethics, 90, 533-547.Torres, V. P. (2017). Antecedentes e importancia de la calidad de vida en el trabajo. En J. Patlan-Pérez (Coord.), Calidad de vida en el trabajo. Manual Moderno.Totawar, A. K., & Nambudiri, R. (2014). Can fairness explain satisfaction? Mediation of quality of work life (QWL) in the influence of organizational justice on job satisfaction. South Asian Journal of Management, 21(2), 101-122.Tourigny, L., Han, J., Baba, V. V., & Pan, P. (2019). Ethical leadership and corporate social responsibility in China: A multilevel study of their effects on trust and organizational citizenship behavior. Journal of Business Ethics, 158(2), 427-440.Treviño, L. K., Butterfield, K. D., & McCabe, D. L. (2001). The ethical context in organizations: Influences on employee attitudes and behaviors. En Dienhart, J., Moberg, D., & Duska, R. (Ed.) The Next Phase of Business Ethics: Integrating Psychology and Ethics (Research in Ethical Issues in Organizations, Vol. 3), Emerald Group Publishing Limited, Bingley, pp. 301-337.Treviño, L. K. & Youngblood, S.A. (1990). Bad apples in bad barrels: A causal analysis of ethical decision-making behavior. Journal of Applied Psychology, 75(4), 378-385.Treviño, L. K. (1986). Ethical decision making in organizations: A person-situation interactionist model. Academy of Management Review, 11(3), 601-617.Treviño, L. K., & Brown, M. (2014). Do role models matter? An investigation of role modeling as an antecedent of perceived ethical leadership. Journal of Business Ethics, 122(4), 587–598.Treviño, L. K., Brown, M., & Hartman, L. P. (2003). A qualitative investigation of perceived executive ethical leadership: Perceptions from inside and outside the executive suite. Human Relations, 55, 5– 37.Treviño, L. K., Den Nieuwenboer, N. A., & Kish-Gephart, J. J. (2014). (Un)Ethical behavior in organizations. Annual Review of Psychology, 65, 635-660.Treviño, L. K., Hartman, L. P., & Brown, M. (2000). Moral person and moral manager: How executives develop a reputation for ethical leadership. California Management Review, 42, 128–142.Tsounta, E., & Osueke, A. I. (2014). What is behind Latin America’s declining income inequality? International Monetary Fund. Working Paper, WP/14/24.Tu, Y., Lu, X., & Yu, Y. (2017). Supervisors’ ethical leadership and employee job satisfaction: A social cognitive perspective. Journal of Happiness Studies, 18(1), 229-245.Tucker, M. K., Jimmieson, N. L., & Bordia, P. (2018). Supervisor support as a double-edged sword: Supervisor emotion management accounts for the buffering and reverse-buffering effects of supervisor support. International Journal of Stress Management, 25(1), 14–34.Tumasjan, A., Strobel, M., & Welpe, I. (2011). Ethical leadership evaluations after moral transgression: Social distance makes the difference. Journal of Business Ethics, 99(4), 609-622.Universidad del Rosario – Escuela de Administración (2015). Documento maestro Línea de Investigación Liderazgo y Comportamiento Organizacional. http://www.urosario.edu.co/Escuela-de-dministracion/Investigacion/DocumentosUniversidad del Rosario – Escuela de Administración (2016). Documento maestro Línea de Investigación Liderazgo y Comportamiento Organizacional. http://www.urosario.edu.co/Escueladministracion/Documentos/investigacion/LINEA-DE-INVESTIGACION-EN-LIDERAZGO-Y-COMPORTAMIEN.pdfVan Dierendonck, D., Schaufeli, W. B., & Bunnk, B. P. (2001). Burnout and inequity among human service professionals: A longitudinal study. Journal of Occupational Health Psychology, 6, 43-52.Van Laar, D., Edwards, J. A., & Easton, S. (2007). The Work-related quality of life scale for healthcare workers. Journal of Advanced. Nursing, 60, 325–333.Van Woerkom, M., & Kroon, B. (2020). The effect of strengths-based performance appraisal on perceived supervisor support and the motivation to improve performance. Frontiers in Psychology, 11, 1883.Vasco, C. E. (1989). Tres estilos de trabajo en ciencias sociales. Documentos Ocasionales, CINEP, 54.Vinopal, J. (2012). The discussion of subjective quality of working life indicators. Slovak Sociological Review, 44, 385-491.Walumbwa, F. O., Hartnell, C. A., & Misati, E. (2017). Does ethical leadership enhance group learning behavior? Examining the mediating influence of group ethical conduct, justice climate, and peer justice. Journal of Business Research, 72, 14-23.Walumbwa, F.O., & Schaubroeck, J. (2009). Leader personality traits and employee voice behavior: Mediating roles of ethical leadership and work group psychological safety. Journal of Applied Psychology, 94, 1275-1286.Walumbwa, F.O., Mayer, D.M., Wang, P., Wang, H., Workman, K., & Christensen, A.L. (2011). Linking ethical leadership to employee performance: The roles of leader-member-exchange, self-efficacy and organizational identification. Organizational Behavior and Human Decision Processes, 115, 204 – 213.Wan, Y. K. P., & Chan, S. H. J. (2018) Perceptions of casino dealers toward organizational justice: Are there any gender differences? Journal of Human Resources in Hospitality & Tourism, 17(3), 271-295.Wang, H., Lu, G., & Liu, Y. (2017). Ethical leadership and loyalty to supervisor in China: The roles of interactional justice and collectivistic orientation. Journal of Business Ethics, 146, 529-543.Wang, Y. D, & Sung, W. C. (2016). Predictors of Organizational Citizenship Behavior: Ethical Leadership and Workplace Jealousy. Journal of Business Ethics, 135(1), 117-128.Warr, P. (2000). Job performance and the ageing workforce. Introduction to work and organizational psychology: A European perspective. 407-423.Warr, P., Cook, J., & Wall, T (1979). Scales for the measurement of some work attitudes and aspects of psychological well-being. Journal of Occupational Psychology. 52, 129-148.Warren, N., Hodgson, M., Craig, T., Dyrenforth, S., Perlin, J., Murphy, F. (2007). Employee working conditions and healthcare system performance: The Veterans Health Administration experience. Journal of Occupational and Environment Medicine, 49, 417-29.Weber, J. (1990). Managers' moral reasoning: Assessing their responses to three moral dilemmas. Human Relations 43(7):687-702.Weigl, M., Stab, N., Herms, I., Angerer, P., Hacker, W., & Glaser, J. (2016). The associations of supervisor support and work overload with burnout and depression: A cross‐sectional study in two nursing settings. Journal of Advanced Nursing, 72(8), 1774-1788.Weller, J. (2004). El empleo terciario en América Latina: entre la modernidad y la sobrevivencia. Revista de la CEPAL, 84, 159 – 176.Werhane, P. H., Beauchamp, T. L., & Bowie, N. E. (1988). Employee and employer rights in an institutional context. Ethical theory and business. 3rd edition. Prentice Hall.Wijaya, N. H. S., Prajogo, W., & Kusumawati, H. (2020, May). Moral leadership and job satisfaction: The mediating effects of interpersonal and informational justice. En Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2019) (pp. 118-124). Atlantis Press.Wright, T. A., & Goodstein, J. (2007). Character is not "dead" in management research: A review of individual character and organizational-level virtue. Journal of Management, 33(6), 928-958.Wrzesniewski, A. (2003). Finding positive meaning in work. Positive organizational scholarship: Foundations of a new discipline, 296-308. http://cinik.free.fr/chlo/doc%20dans%20biblio,%20non%20imprim%C3%A9s/bien%20etre/FindingPositiveMeaninginWork_wrzchapterfromPOS.pdfWu, L. Z., Kwan, H. K., Yim, F. H. K., Chiu, R. K., & He, X. (2015). CEO ethical leadership and corporate social responsibility: A moderated mediation model. Journal of Business Ethics, 130(4), 819-831.Xu, A.J., Loi, R., & Ngo, H. (2016). Ethical leadership behavior and employee justice perceptions: The mediating role of trust in organization. Journal of Business Ethics, 134, 493-504.Yang, C. (2014). Does ethical leadership lead to happy workers? A study on the impact of ethical leadership, subjective well-being, and life happiness in the Chinese culture. Journal of Business Ethics 123, 513–525.Yean, T. F., & Yusof, A. A. (2016). Organizational justice: A conceptual discussion. Procedia - Social and Behavioral Sciences, 219 (3rd Global Conference on Business and Social Sciences (GCBSS-2016) on "Contemporary Issues in Management and Social Sciences Research", Kuala Lumpur, Malaysia), 798-803.Yidong, T., & Xinxin, L. (2013). How ethical leadership influence employees´ innovative work behavior: A perspective of intrinsic motivation. Journal of Business Ethics, 116(2), 441-455.Yilmaz, D. U., Duzgun, F., & Yilmaz, D. (2020). Relation between ethical leadership behavior and work motivation in intensive care nurses: A cross-sectional study. Galician Medical Journal, 27(1).Yukl, G. (2013). Leadership in organizations. Pearson Education.Yukl, G., Mahsud, R., Hassan, S., & Prussia, G. E. (2013). An improved measure of ethical leadership. Journal of Leadership & Organizational Studies, 20, 38-48.Zhao, X. R., Ghiselli, R., Law, R., & Ma, J. (2016). Motivating frontline employees: Role of job characteristics in work and life satisfaction. Journal of Hospitality and Tourism Management, 27, 27-38.Zoghbi-Manrique-de-Lara, P., & Suárez-Acosta, M. (2014). Employees’ reactions to peers’ unfair treatment by supervisors: The role of ethical leadership. Journal of Business Ethics, 122(4), 537–549.Zona, F., Minoja, M., & Coda, V. (2013). Antecedents of corporate scandals CEO`s personal traits, stakeholders cohesion, managerial fraud, and imbalanced corporate strategy. Journal of Business Ethics, 113, 265-283.instname:Universidad del Rosarioreponame:Repositorio Institucional EdocURLiderazgo éticoCalidad de vida laboralJusticia organizacionalJusticia procedimentalJusticia distributivaJusticia interpersonalJusticia informacionalApoyo directivoCarga de trabajoMotivación intrínsecaAdministración general658600Ethical leadershipQuality of work lifeOrganizational justiceProcedural justiceDistributive justiceInterpersonal justiceInformational justiceManagerial supportWorkloadIntrinsic motivationEfecto del liderazgo ético sobre la calidad de vida laboral en organizaciones del sector servicios en Colombia: el rol de la justicia organizacionalEffect of ethical leadership on the quality of work life in services sector organizations in Colombia: The role of organizational justicedoctoralThesisTesisTesis de doctoradohttp://purl.org/coar/resource_type/c_db06ORIGINALEsguerraPerez-GustavoAdolfo-2021.pdfEsguerraPerez-GustavoAdolfo-2021.pdfDocumento de Tesisapplication/pdf968761https://repository.urosario.edu.co/bitstreams/7e7438f4-cd48-480e-8bd3-426f72ed2bd0/download54a744a9ec472f286372a9fe05f8dcf0MD51LICENSElicense.txtlicense.txttext/plain1475https://repository.urosario.edu.co/bitstreams/f1c05551-da58-467b-98b9-0a892ea91fca/downloadfab9d9ed61d64f6ac005dee3306ae77eMD52TEXTEsguerraPerez-GustavoAdolfo-2021.pdf.txtEsguerraPerez-GustavoAdolfo-2021.pdf.txtExtracted texttext/plain319100https://repository.urosario.edu.co/bitstreams/c22696da-e494-4b22-91ba-0c0c01450c88/download7abc78c4416e180e274f999d92622870MD53THUMBNAILEsguerraPerez-GustavoAdolfo-2021.pdf.jpgEsguerraPerez-GustavoAdolfo-2021.pdf.jpgGenerated Thumbnailimage/jpeg2108https://repository.urosario.edu.co/bitstreams/f80544dd-b870-49f3-a68d-6436cccae170/download8c556c23fc3a3a53ab729e65c4f07fc5MD5410336/32727oai:repository.urosario.edu.co:10336/327272021-10-10 03:02:50.758https://repository.urosario.edu.coRepositorio institucional EdocURedocur@urosario.edu.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

Publicaciones similares