A fuzzy inference system to evaluate contract service provider performance
This paper puts forward a fuzzy inference system for evaluating the quality performance of service contract providers. An Application Service Provider was designed and put online, featuring surveys to establish the most useful indicators to evaluate the quality of the service. This model was impleme...
- Autores:
- Tipo de recurso:
- Fecha de publicación:
- 2005
- Institución:
- Universidad del Rosario
- Repositorio:
- Repositorio EdocUR - U. Rosario
- Idioma:
- eng
- OAI Identifier:
- oai:repository.urosario.edu.co:10336/27475
- Acceso en línea:
- https://repository.urosario.edu.co/handle/10336/27475
- Palabra clave:
- Contract Services
Decision Support Techniques
Fuzzy Logic
Maintenance and Engineering
Hospital
Quality Assurance
Health Care
- Rights
- License
- Restringido (Acceso a grupos específicos)
| Summary: | This paper puts forward a fuzzy inference system for evaluating the quality performance of service contract providers. An Application Service Provider was designed and put online, featuring surveys to establish the most useful indicators to evaluate the quality of the service. This model was implemented in 10 separate hospitals. As a result, the service cost-acquisition cost ratio in these cases was reduced from 16.14% to 6.09% in the period 2001-January 2003. |
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