Conceptualización y retos de la crisis organizacional en la gestión: Hallazgos de una revisión sistemática de literatura
La gestión en un contexto de crisis organizacional es un campo de estudio que ha madurado con el paso del tiempo. El cual requiere perspectivas novedosas para la investigación futura y para los profesionales en las empresas. Desde la década de los 60s el comportamiento organizacional ha sido motivo...
- Autores:
- Tipo de recurso:
- Fecha de publicación:
- 2022
- Institución:
- Universidad del Rosario
- Repositorio:
- Repositorio EdocUR - U. Rosario
- Idioma:
- spa
- OAI Identifier:
- oai:repository.urosario.edu.co:10336/34841
- Acceso en línea:
- https://doi.org/10.48713/10336_34841
https://repository.urosario.edu.co/handle/10336/34841
- Palabra clave:
- Comportamiento organizacional
Crisis organizacional
Gestión de crisis
Liderazgo de crisis
Comunicación en tiempo de crisis
Estrategia de respuesta a crisis
Administración general
Organizational behavior
Organizational crisis
Crisis management
Crisis leadership
Communication in times of crisis
Crisis response strategy
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- License
- Atribución-NoComercial-CompartirIgual 2.5 Colombia
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dc.title.es.fl_str_mv |
Conceptualización y retos de la crisis organizacional en la gestión: Hallazgos de una revisión sistemática de literatura |
dc.title.TranslatedTitle.es.fl_str_mv |
Conceptualization and challenges of organizational crisis in management: findings from a systematic literature review |
title |
Conceptualización y retos de la crisis organizacional en la gestión: Hallazgos de una revisión sistemática de literatura |
spellingShingle |
Conceptualización y retos de la crisis organizacional en la gestión: Hallazgos de una revisión sistemática de literatura Comportamiento organizacional Crisis organizacional Gestión de crisis Liderazgo de crisis Comunicación en tiempo de crisis Estrategia de respuesta a crisis Administración general Organizational behavior Organizational crisis Crisis management Crisis leadership Communication in times of crisis Crisis response strategy |
title_short |
Conceptualización y retos de la crisis organizacional en la gestión: Hallazgos de una revisión sistemática de literatura |
title_full |
Conceptualización y retos de la crisis organizacional en la gestión: Hallazgos de una revisión sistemática de literatura |
title_fullStr |
Conceptualización y retos de la crisis organizacional en la gestión: Hallazgos de una revisión sistemática de literatura |
title_full_unstemmed |
Conceptualización y retos de la crisis organizacional en la gestión: Hallazgos de una revisión sistemática de literatura |
title_sort |
Conceptualización y retos de la crisis organizacional en la gestión: Hallazgos de una revisión sistemática de literatura |
dc.contributor.advisor.none.fl_str_mv |
Rivera Rodríguez, Hugo Alberto |
dc.subject.es.fl_str_mv |
Comportamiento organizacional Crisis organizacional Gestión de crisis Liderazgo de crisis Comunicación en tiempo de crisis Estrategia de respuesta a crisis |
topic |
Comportamiento organizacional Crisis organizacional Gestión de crisis Liderazgo de crisis Comunicación en tiempo de crisis Estrategia de respuesta a crisis Administración general Organizational behavior Organizational crisis Crisis management Crisis leadership Communication in times of crisis Crisis response strategy |
dc.subject.ddc.es.fl_str_mv |
Administración general |
dc.subject.keyword.es.fl_str_mv |
Organizational behavior Organizational crisis Crisis management Crisis leadership Communication in times of crisis Crisis response strategy |
description |
La gestión en un contexto de crisis organizacional es un campo de estudio que ha madurado con el paso del tiempo. El cual requiere perspectivas novedosas para la investigación futura y para los profesionales en las empresas. Desde la década de los 60s el comportamiento organizacional ha sido motivo de debate y enfoques, que han dirigido la investigación desde un terreno netamente empresarial hacia uno psicológico con gran relevancia en el aspecto cultural. Para otorgar una perspectiva de las décadas de estudio, se analizaron 75 documentos mediante una revisión sistemática de la literatura, bajo dos enfoques principales: tópicos (contenido, proceso, prioridades) y paradigmas de investigación (perspectivas, metodología, diseños, tipologías y paradigmas de investigación). La mayoría de las organizaciones desarrollan y perfeccionan planes para mejorar el manejo de emergencias del tipo al que se han enfrentado en el pasado, pero se enfrentan a una amenaza mayor, lo incierto. La principal contribución de este estudio es la discusión teórica que permite aplicar una perspectiva de enmarque del término mientras otorga las herramientas para prevenirla y hacerle frente. Además, los hallazgos pueden ser utilizados para investigar otras estrategias funcionales para las empresas. |
publishDate |
2022 |
dc.date.accessioned.none.fl_str_mv |
2022-08-31T17:57:23Z |
dc.date.available.none.fl_str_mv |
2022-08-31T17:57:23Z |
dc.date.created.none.fl_str_mv |
2022-07-25 |
dc.date.embargoEnd.none.fl_str_mv |
info:eu-repo/date/embargoEnd/2024-11-08 |
dc.type.es.fl_str_mv |
bachelorThesis |
dc.type.coar.fl_str_mv |
http://purl.org/coar/resource_type/c_7a1f |
dc.type.document.es.fl_str_mv |
Trabajo de grado |
dc.type.spa.es.fl_str_mv |
Trabajo de grado |
dc.identifier.doi.none.fl_str_mv |
https://doi.org/10.48713/10336_34841 |
dc.identifier.uri.none.fl_str_mv |
https://repository.urosario.edu.co/handle/10336/34841 |
url |
https://doi.org/10.48713/10336_34841 https://repository.urosario.edu.co/handle/10336/34841 |
dc.language.iso.es.fl_str_mv |
spa |
language |
spa |
dc.rights.*.fl_str_mv |
Atribución-NoComercial-CompartirIgual 2.5 Colombia |
dc.rights.coar.fl_str_mv |
http://purl.org/coar/access_right/c_f1cf |
dc.rights.acceso.es.fl_str_mv |
Restringido (Temporalmente bloqueado) |
dc.rights.uri.*.fl_str_mv |
http://creativecommons.org/licenses/by-nc-sa/2.5/co/ |
rights_invalid_str_mv |
Atribución-NoComercial-CompartirIgual 2.5 Colombia Restringido (Temporalmente bloqueado) http://creativecommons.org/licenses/by-nc-sa/2.5/co/ http://purl.org/coar/access_right/c_f1cf |
dc.format.extent.es.fl_str_mv |
52 pp |
dc.format.mimetype.es.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidad del Rosario |
dc.publisher.department.none.fl_str_mv |
Escuela de Administración |
dc.publisher.program.none.fl_str_mv |
Administración de Negocios Internacionales |
publisher.none.fl_str_mv |
Universidad del Rosario |
institution |
Universidad del Rosario |
dc.source.bibliographicCitation.es.fl_str_mv |
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I. (2005). Why some companies emerge stronger and better from a crisis: 7 essential lessons for surviving disaster. AMACOM/American Management Association. Mitroff, I. I., & Alpasian, M. C. (2003). Preparing for evil. Harvard Business Review, 81(4), 109-115. https://hbr.org/2003/04/preparing-for-evil Mitroff, I.I., Pauchant, T.C., & Shrivastava, P. (1988). The structure of man-made organizational crises: Conceptual and empirical issues in the development of a general theory of crisis management. Technological Forecasting and Social Change, 33(2), 83-107. https://doi.org/10.1016/0040-1625(88)90075-3 Mitroff, I. I., & Pearson, C. M. (1993). Crisis Management: A Diagnostic Guide for Improving Your Organization's Crisis-preparedness. Jossey-Bass Publishers. Mitroff, I.I., Pearson, C.M., & Harrington, K. (1996). The Essential Guide to Managing Corporate Crises: A Step-by-Step Handbook for Surviving Major Catastrophes. Personnel Psychology, 50(4), 1061 – 1063. 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Apuntes desde la resiliencia organizacional), International Journal of Social Psychology, 35(3), 670-676, https://doi.org/10.1080/02134748.2020.1795397 Sayegh, L., Anthony, W.P., & Perrewé, P.L. (2004). Managerial decision-making under crisis: The role of emotion in an intuitive decision process. Human Resource Management Review, 14(2), 179-199. https://doi.org/10.1016/j.hrmr.2004.05.002 Schlemenson, A. (2007). Remontar las crisis: El desenvolvimiento de las organizaciones en su contexto. 1era Edición. Editorial Gárnica. Buenos Aires. Shrivastava, P., & Siomkos, G. (1989). Disaster Containment Strategies. The Journal of Business Strategies, 10(4), 26-30. https://doi.org/10.1108/eb060058 Sommer, A., & Pearson, C. M. 2007. Antecedents of creative decision making in organizational crisis: A teambased simulation. Technological Forecasting and Social Change, 74(8), 1234–1251. https://doi.org/10.1016/j.techfore.2006.10.006 Somers, S. (2009). Measuring Resilience Potential: An Adaptive Strategy for Organizational Crisis Planning. Journal of Contingencies and Crisis Management, 17(1), 12-23. https://doi.org/10.1111/j.1468-5973.2009.00558.x. Steers, R. M. (1977). Organizational effectiveness: A behavior view. Good Year Publishing Company. Santa Monica. Simola, S. K. (2005). Organizational crisis management: Overview and opportunities. Consulting Psychology Journal: Practice and Research, 57(3), 180–192. https://doi.org/10.1037/1065-9293.57.3.180 Snoeijers, E. M., & Poels, K. (2018). Factors that influence organisational crisis perception from an internal stakeholder’s point of view. Public Relations Review, 44(1), 65-74. https://doi.org/10.1016/j.pubrev.2017.12.003 Turner, B. A. (1976). Organizational and interorganizational development of disasters. Administrative Science Quarterly, 21(3), 378–397. https://doi.org/10.2307/2391850 Verhoeven, P., Tench, R., Zerfass, A., Moreno, A., & Verčič, D. (2014). Crisis? What crisis?: How European professionals handle crises and crisis communication. Public Relations Review, 40(1), 107-109. https://doi.org/10.1016/j.pubrev.2013.10.010 Vivares, J., Avella, L., & Sarache, W. (2022). Trends and challenges in operations strategy research: Findings from a systematic literature review. Cuadernos de Gestión, 22 (2), 81-96. https://doi.org/10.5295/cdg.211543ja Weick, K.E. (1988). Enacted Sensemaking in Crisis Situations. Journal of Management Studies, 25(4), 305- 317. https://doi.org/10.1111/j.1467-6486.1988.tb00039.x Weick, K. E. (1993). The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster. Administrative Science Quarterly, 38(4), 628–652. https://doi.org/10.2307/2393339. Williams, T. A., Gruber, D. A., Sutcliffe, K. M., Shepherd, D. A., & Zhao, E. Y. (2017). Organizational response to adversity: Fusing crisis management and resilience research streams. Academy of Management Annals, 11(2), 733-769. https://doi.org/10.5465/annals.2015.0134 Wong, I., Ou, J., & Wilson, A. (2021). Evolution of hoteliers’ organizational crisis communication in the time of mega disruption. Tourism Management, 84(6), 104- 257. https://doi.org/10.1016/j.tourman.2020.104257. |
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Rivera Rodríguez, Hugo Alberto75034308600Hadechine Sanjuan, Javith JoséAdministrador de Negocios InternacionalesPregradoFull timee2ca18a8-50d8-4f3c-97ef-7834bb50ec386002022-08-31T17:57:23Z2022-08-31T17:57:23Z2022-07-25info:eu-repo/date/embargoEnd/2024-11-08La gestión en un contexto de crisis organizacional es un campo de estudio que ha madurado con el paso del tiempo. El cual requiere perspectivas novedosas para la investigación futura y para los profesionales en las empresas. Desde la década de los 60s el comportamiento organizacional ha sido motivo de debate y enfoques, que han dirigido la investigación desde un terreno netamente empresarial hacia uno psicológico con gran relevancia en el aspecto cultural. Para otorgar una perspectiva de las décadas de estudio, se analizaron 75 documentos mediante una revisión sistemática de la literatura, bajo dos enfoques principales: tópicos (contenido, proceso, prioridades) y paradigmas de investigación (perspectivas, metodología, diseños, tipologías y paradigmas de investigación). La mayoría de las organizaciones desarrollan y perfeccionan planes para mejorar el manejo de emergencias del tipo al que se han enfrentado en el pasado, pero se enfrentan a una amenaza mayor, lo incierto. La principal contribución de este estudio es la discusión teórica que permite aplicar una perspectiva de enmarque del término mientras otorga las herramientas para prevenirla y hacerle frente. Además, los hallazgos pueden ser utilizados para investigar otras estrategias funcionales para las empresas.Management in an Organizational Crisis context is a field of study that has matured over time. Which requires novel perspectives for future research and for professionals in companies. Since the 1960s, organizational behavior has been the subject of debate and approaches, which have directed research from a purely business field to a psychological one with great relevance in the cultural aspect. To provide a perspective of the decades of study, 75 documents were analyzed through a systematic review of the literature, under two main approaches: topics (content, process, priorities) and research paradigms (perspectives, methodology, designs, typologies, and research paradigms). research). Most organizations develop and refine plans to better manage emergencies of the type they have faced in the past, but they face a greater threat, the uncertain. The main contribution of this study is the theoretical discussion that allows applying a framing perspective of the term while providing the tools to prevent and deal with it. Furthermore, the findings can be used to investigate other functional strategies for companies.2022-11-08 14:30:01: Script de automatizacion de embargos. Correo recibido 8 nov 2022: Estimados edocur Pido amablemente su ayuda embargar por el máximo tiempo posible el trabajo de grado Conceptualización y Retos de la Crisis Organizacional en la Gestión: Hallazgos de una Revisión Sistemática de Literatura de HADECHINE SANJUAN JAVITH JOSE NI03, muchas gracias. Cordial saludo Harrisson Góngora Herrera Profesional de Investigación Escuela de Administración (Se visualiza que el estudiante solicita embargo a Dirección de Investigación de administración en la cola de correos, pero no envió a edocur) Respeusta 8 nov2022: Respetado Harrisson, reciba un cordial saludo De acuerdo con la solicitud, el documento será embargado por dos años, es decir, hasta el 8 de noviembre de 2024, en concordancia con las Políticas de Acceso Abierto de la Universidad. Si desean dejarlo con acceso abierto antes de finalizar dicho periodo o si por el contrario desean extender el embargo al finalizar este tiempo, pueden enviar un correo a esta misma dirección realizando la solicitud. Tengan en cuenta que los documentos en acceso abierto propician una mayor visibilidad de la producción académica.52 ppapplication/pdfhttps://doi.org/10.48713/10336_34841https://repository.urosario.edu.co/handle/10336/34841spaUniversidad del RosarioEscuela de AdministraciónAdministración de Negocios InternacionalesAtribución-NoComercial-CompartirIgual 2.5 ColombiaRestringido (Temporalmente bloqueado)EL AUTOR, manifiesta que la obra objeto de la presente autorización es original y la realizó sin violar o usurpar derechos de autor de terceros, por lo tanto la obra es de exclusiva autoría y tiene la titularidad sobre la misma. PARGRAFO: En caso de presentarse cualquier reclamación o acción por parte de un tercero en cuanto a los derechos de autor sobre la obra en cuestión, EL AUTOR, asumirá toda la responsabilidad, y saldrá en defensa de los derechos aquí autorizados; para todos los efectos la universidad actúa como un tercero de buena fe. EL AUTOR, autoriza a LA UNIVERSIDAD DEL ROSARIO, para que en los términos establecidos en la Ley 23 de 1982, Ley 44 de 1993, Decisión andina 351 de 1993, Decreto 460 de 1995 y demás normas generales sobre la materia, utilice y use la obra objeto de la presente autorización. -------------------------------------- POLITICA DE TRATAMIENTO DE DATOS PERSONALES. Declaro que autorizo previa y de forma informada el tratamiento de mis datos personales por parte de LA UNIVERSIDAD DEL ROSARIO para fines académicos y en aplicación de convenios con terceros o servicios conexos con actividades propias de la academia, con estricto cumplimiento de los principios de ley. 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