Conceptual Model of Information Technology Management for Smart Cities: SmarTICity

Este artículo presenta una propuesta de modelo conceptual para las administraciones públicas que permite analizar el nivel de capacidad de gestión de TI como facilitador de ciudades inteligentes desde un enfoque multidimensional y dinámico que tenga en cuenta los aspectos tecnológicos, institucional...

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Autores:: Universidad Cooperativa de Colombia
Maestre Góngora, Gina Paola
Nieto Bernal, Wilson

Tipo de recurso:: Article of journal

Fecha de publicación:: 2019

Institución:: Universidad Cooperativa de Colombia

Repositorio:: Repositorio UCC

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dc.title.spa.fl_str_mv	Conceptual Model of Information Technology Management for Smart Cities: SmarTICity
title	Conceptual Model of Information Technology Management for Smart Cities: SmarTICity
spellingShingle	Conceptual Model of Information Technology Management for Smart Cities: SmarTICity Digital Gobierno Electrónico Tecnología Emergente Gobierno Innovación Inteligente Administración Pública Capacidad tecnológica Digital E-Government Emerging Technology Government Innovation Intelligent Public Administration Technological Capability
title_short	Conceptual Model of Information Technology Management for Smart Cities: SmarTICity
title_full	Conceptual Model of Information Technology Management for Smart Cities: SmarTICity
title_fullStr	Conceptual Model of Information Technology Management for Smart Cities: SmarTICity
title_full_unstemmed	Conceptual Model of Information Technology Management for Smart Cities: SmarTICity
title_sort	Conceptual Model of Information Technology Management for Smart Cities: SmarTICity
dc.creator.fl_str_mv	Universidad Cooperativa de Colombia Maestre Góngora, Gina Paola Nieto Bernal, Wilson
dc.contributor.author.none.fl_str_mv	Universidad Cooperativa de Colombia Maestre Góngora, Gina Paola Nieto Bernal, Wilson
dc.subject.spa.fl_str_mv	Digital Gobierno Electrónico Tecnología Emergente Gobierno Innovación Inteligente Administración Pública Capacidad tecnológica
topic	Digital Gobierno Electrónico Tecnología Emergente Gobierno Innovación Inteligente Administración Pública Capacidad tecnológica Digital E-Government Emerging Technology Government Innovation Intelligent Public Administration Technological Capability
dc.subject.other.spa.fl_str_mv	Digital E-Government Emerging Technology Government Innovation Intelligent Public Administration Technological Capability
description	Este artículo presenta una propuesta de modelo conceptual para las administraciones públicas que permite analizar el nivel de capacidad de gestión de TI como facilitador de ciudades inteligentes desde un enfoque multidimensional y dinámico que tenga en cuenta los aspectos tecnológicos, institucionales y de innovación. El modelo incluye cinco dominios (estrategia de gobierno electrónico, innovación pública, gestión de datos, servicios de TI e Infraestructura) que se describen en términos de áreas de dominio clave, objetivos y preguntas. El modelo fue validado conceptualmente con cuatro oficinas de TI en Colombia y se desarrolló una prueba piloto en el departamento del Atlántico. Se obtuvo un perfil de las capacidades de gestión de tecnología de la información a partir de datos públicos del Ministerio de TIC en Colombia.
publishDate	2019
dc.date.accessioned.none.fl_str_mv	2019-08-22T20:47:53Z
dc.date.available.none.fl_str_mv	2019-08-22T20:47:53Z
dc.date.issued.none.fl_str_mv	2019-04-12
dc.type.none.fl_str_mv	Artículo
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dc.identifier.bibliographicCitation.spa.fl_str_mv	Maestre-Gongora, Gina Paola and Wilson Nieto Bernal. "Conceptual Model of Information Technology Management for Smart Cities: SmarTICity." JGIM 27.2 (2019): 159-175. Web. 22 Apr. 2019. doi:10.4018/JGIM.2019040109
identifier_str_mv	doi:10.4018/JGIM.2019040109 Maestre-Gongora, Gina Paola and Wilson Nieto Bernal. "Conceptual Model of Information Technology Management for Smart Cities: SmarTICity." JGIM 27.2 (2019): 159-175. Web. 22 Apr. 2019. doi:10.4018/JGIM.2019040109
url	https://hdl.handle.net/20.500.12494/13404
dc.relation.isversionof.spa.fl_str_mv	https://www.igi-global.com/article/conceptual-model-of-information-technology-management-for-smart-cities/226220
dc.relation.ispartofjournal.spa.fl_str_mv	Journal of Global Information Management
dc.relation.references.spa.fl_str_mv	Alcatel, L. (2012). Getting Smart about Smart Cities Recommendationsfor Smart City Stakeholders. Whitepaper. Retrieved April 20, 2016 from http://enterprise.alcatel-lucent.com/assets/documents/120605_FINAL_ M2012042836_Getting_Smart_about_Smart_City_EN_MarketAnalysis.pdf Australian Government. (2011). Australian Government Architecture Reference Models. Retrieved May 14, 2017 from http://www.finance.gov.au/policy-guides-procurement/australian-government-architecture-aga/aga-rm/ Branchi, P., Matias, I., & Fernandez, C. (2013). City & technology: An analysis matrix to serve citizens. Paper presented at the International Conference on New Concepts in Smart Cities: Fostering Public and Private Alliances (SmartMILE), Gijon. doi:10.1109/SmartMILE.2013.6708179 British Standard Institute. (2012). UK Government Reference Architecture (UKRA). Retrieved May 14, 2017 from https://www.gov.uk/government/publications/uk-government-ict-strategy-resources British Standard Institute. (2014). Customer service Smart city framework – Guide to establishing strategies for smart cities and communities Retrieved May 15, 2017 from http://shop.bsigroup.com/upload/267775/PAS 181 (2014).pdf Caragliu, A., Del Bo, C., & Nijkamp, P. (2011). Smart cities in Europe. Journal of Urban Technology, 18(2), 65–82. doi:10.1080/10630732.2011.601117 Cohen, B. (2012). The smartest cities in the world 2015: Methodology. Retrieved January 4, 2017 from https:// www.fastcompany.com/3038818/the-smartest-cities-in-the-world-2015-methodology Deloitte. (2015). Smart Cities: How rapid advances in technology are reshaping our economy and society. Retrieved from https://www2.deloitte.com/content/dam/Deloitte/tr/Documents/public-sector/deloitte-nl-pssmart-cities-report.pdf Gaulė, E.,Jurgita, Š., & Jolanta, S. (2015). Smart Public Governance: dimensions, characteristics, criteria. Paper presented at the International Research Society For Public Management Conference, Birmingham, London Giffinger, R. (2007). Smart cities-Ranking of European medium-sized cities. Retrieved September 17, 2016 from http://www.smart-cities.eu/download/smart_cities_final_report.pdf U.S. Government. (2012). The Common Approach to Federal Enterprise Architecture. Retrieved May 14, 2017 from https://obamawhitehouse.archives.gov/omb/e-gov/FEA Kettinger, W. J., & Lee, C. C. (2005). Zones of tolerance: Alternative scales for measuring information systems service quality. MIS Quarterly & The Society for Information Management., 29(4), 607–623. Maestre, G. P. (2015). Revisión de literatura sobre ciudades inteligentes: Una perspectiva centrada en las TIC. Ingeniare, (19), 137-149. Maestre, G. P., & Nieto, W. (2015). Factores Clave en la Gestión de Tecnología de management & innovation, 10(4), 109-117. Maestre, G. P., & Nieto, W. (2016). Validation architecture for information technology management in smart cities. Paper presented at the 2016 11th Iberian Conference on Information Systems and Technologies (CISTI), Las Palmas, Spain. Mani, D., & Banerjee, S. (2015). Smart City Maturity Model (SCMM)- BSI. Retrieved May 14, 2017 from http:// isbinsight.isb.edu/smart-city-maturity-model-scmm/ Manville, C., Cochrane, G., Cave, J., Millard, J., Pederson, J. K., Thaarup, R. K., . . . Kotterink, B. (2014). Mapping Smart Cities in the EU. Retrieved May 14, 2017 from http://www.europarl.europa.eu/RegData/etudes/ etudes/join/2014/507480/IPOL-ITRE_ET(2014)507480_EN.pdf Morales, L., Torres, J., Parra, A., & Campos, D. (2014). The Colombian Government Enterprise Architecture Framework. Paper presented at the 2014 Conference on Electronic Governance and Open Society: Challenges in Eurasia, St. Petersburg, Russian Federation Moreno Alonso, C. (2016). Desarrollo de un modelo de evaluación de ciudades basado en el concepto de Ciudad Inteligente (Smart City) [Tesis Doctoral]. Madrid: Universidad Politecnica de Madrid. Nam, T., & Pardo, T. A. (2011a). Conceptualizing smart city with dimensions of technology, people, and institutions. Paper presented at the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times. doi:10.1145/2037556.2037602 Nam, T., & Pardo, T. A. (2011b). Smart city as urban innovation: Focusing on management, policy, and context. Paper presented at the 5th International Conference on Theory and Practice of Electronic Governance. doi:10.1145/2072069.2072100 Neirotti, P. (2014). Current trends in Smart City initiatives: Some stylised facts. Cities, 38, 25-36. doi:10.1016/j. cities.2013.12.010 New Zealand Government. (2015). Government Enterprise Architecture for New Zealand (GEA-NZ) Framework. Retrieved June 14, 2017 from https://www.ict.govt.nz/guidance-and-resources/architecture/governmententerprise-architecture-for-new-zealand-framework Scottish Government. S. C. A. (2015). Smart Cities Maturity Model and Self-assessment tool. Retrieved June 2, 2017 from https://www.scottishcities.org.uk/site/assets/files/1103/smart_cities_readiness_assessment_-_ guidance_note.pdf The Open Group. (2009). Architecture Framework (TOGAF) Version 9. The Open Group Yesner, R. (2011). Análisis de la ciudades inteligentes en España (white paper). Retrieved May 14, 2017 from http://www.socinfo.es/contenido/seminarios/1404smartcities6/02-IDC_Smart_City_Analysis_Spain_2012.pdf Young, C. Y. (2011). Measuring enterprise IT capability: A total IT capability perspective. Knowledge-Based Systems, 24(1), 113–118. doi:10.1016/j.knosys.2010.07.011 Zachman, J. (1987). A framework for information systems architecture. IBM Systems Journal, 26(3), 276–292. doi:10.1147/sj.263.0276 Zhang, M., Sarker, S., & McCullough,J. (2008). Measuring information technology capability of export-focused small or medium sized enterprises in China: Scale development and validation. Journal of Global Information Management, 16(3). doi:10.4018/jgim.2008070101
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dc.coverage.temporal.spa.fl_str_mv	Vol 27 Issue 2
dc.publisher.spa.fl_str_mv	Universidad Cooperativa de Colombia, Facultad de Ingenierías, Maestría en Gestión de Tecnologías de Información, Bucaramanga
dc.publisher.program.spa.fl_str_mv	Ingeniería de Sistemas
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spelling	Universidad Cooperativa de ColombiaMaestre Góngora, Gina PaolaNieto Bernal, WilsonVol 27 Issue 22019-08-22T20:47:53Z2019-08-22T20:47:53Z2019-04-12doi:10.4018/JGIM.2019040109https://hdl.handle.net/20.500.12494/13404Maestre-Gongora, Gina Paola and Wilson Nieto Bernal. "Conceptual Model of Information Technology Management for Smart Cities: SmarTICity." JGIM 27.2 (2019): 159-175. Web. 22 Apr. 2019. doi:10.4018/JGIM.2019040109Este artículo presenta una propuesta de modelo conceptual para las administraciones públicas que permite analizar el nivel de capacidad de gestión de TI como facilitador de ciudades inteligentes desde un enfoque multidimensional y dinámico que tenga en cuenta los aspectos tecnológicos, institucionales y de innovación. El modelo incluye cinco dominios (estrategia de gobierno electrónico, innovación pública, gestión de datos, servicios de TI e Infraestructura) que se describen en términos de áreas de dominio clave, objetivos y preguntas. El modelo fue validado conceptualmente con cuatro oficinas de TI en Colombia y se desarrolló una prueba piloto en el departamento del Atlántico. Se obtuvo un perfil de las capacidades de gestión de tecnología de la información a partir de datos públicos del Ministerio de TIC en Colombia.This article presents a proposal of conceptual model for public administrations that allows analyzing the level of IT management capacity as an enabler of smart cities from a multidimensional and dynamic approach taking into account technological, institutional and innovation aspects. The model includes five domains (e-government strategy, Public Innovation, Data Management, IT Services and Infrastructure) that are described in terms of key domain areas, objectives and questions. The model was conceptually validated with four IT offices in Colombia and a pilot test was developed in the Atlantic department. A profile of information technology management capabilities was obtained from public data of the Ministry of ICT in Colombia.http://scienti.colciencias.gov.co:8081/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001087002http://scienti.colciencias.gov.co:8081/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000222097https://orcid.org/0000-0002-2880-9245https://orcid.org/0000-0003-3615-4629gina.maestre@campusucc.edu.cownieto@uninorte.edu.cohttps://scholar.google.com/citations?user=-EfDLGsAAAAJ&hl=enhttps://scholar.google.es/citations?user=xobzhe8AAAAJ&hl=es159 - 175Universidad Cooperativa de Colombia, Facultad de Ingenierías, Maestría en Gestión de Tecnologías de Información, BucaramangaIngeniería de SistemasMedellínhttps://www.igi-global.com/article/conceptual-model-of-information-technology-management-for-smart-cities/226220Journal of Global Information ManagementAlcatel, L. (2012). Getting Smart about Smart Cities Recommendationsfor Smart City Stakeholders. Whitepaper. Retrieved April 20, 2016 from http://enterprise.alcatel-lucent.com/assets/documents/120605_FINAL_ M2012042836_Getting_Smart_about_Smart_City_EN_MarketAnalysis.pdfAustralian Government. (2011). Australian Government Architecture Reference Models. Retrieved May 14, 2017 from http://www.finance.gov.au/policy-guides-procurement/australian-government-architecture-aga/aga-rm/Branchi, P., Matias, I., & Fernandez, C. (2013). City & technology: An analysis matrix to serve citizens. Paper presented at the International Conference on New Concepts in Smart Cities: Fostering Public and Private Alliances (SmartMILE), Gijon. doi:10.1109/SmartMILE.2013.6708179British Standard Institute. (2012). UK Government Reference Architecture (UKRA). Retrieved May 14, 2017 from https://www.gov.uk/government/publications/uk-government-ict-strategy-resourcesBritish Standard Institute. (2014). Customer service Smart city framework – Guide to establishing strategies for smart cities and communities Retrieved May 15, 2017 from http://shop.bsigroup.com/upload/267775/PAS 181 (2014).pdfCaragliu, A., Del Bo, C., & Nijkamp, P. (2011). Smart cities in Europe. Journal of Urban Technology, 18(2), 65–82. doi:10.1080/10630732.2011.601117Cohen, B. (2012). The smartest cities in the world 2015: Methodology. Retrieved January 4, 2017 from https:// www.fastcompany.com/3038818/the-smartest-cities-in-the-world-2015-methodologyDeloitte. (2015). Smart Cities: How rapid advances in technology are reshaping our economy and society. Retrieved from https://www2.deloitte.com/content/dam/Deloitte/tr/Documents/public-sector/deloitte-nl-pssmart-cities-report.pdfGaulė, E.,Jurgita, Š., & Jolanta, S. (2015). Smart Public Governance: dimensions, characteristics, criteria. Paper presented at the International Research Society For Public Management Conference, Birmingham, LondonGiffinger, R. (2007). Smart cities-Ranking of European medium-sized cities. Retrieved September 17, 2016 from http://www.smart-cities.eu/download/smart_cities_final_report.pdfU.S. Government. (2012). The Common Approach to Federal Enterprise Architecture. Retrieved May 14, 2017 from https://obamawhitehouse.archives.gov/omb/e-gov/FEAKettinger, W. J., & Lee, C. C. (2005). Zones of tolerance: Alternative scales for measuring information systems service quality. MIS Quarterly & The Society for Information Management., 29(4), 607–623.Maestre, G. P. (2015). Revisión de literatura sobre ciudades inteligentes: Una perspectiva centrada en las TIC. Ingeniare, (19), 137-149.Maestre, G. P., & Nieto, W. (2015). Factores Clave en la Gestión de Tecnología de management & innovation, 10(4), 109-117.Maestre, G. P., & Nieto, W. (2016). Validation architecture for information technology management in smart cities. Paper presented at the 2016 11th Iberian Conference on Information Systems and Technologies (CISTI), Las Palmas, Spain.Mani, D., & Banerjee, S. (2015). Smart City Maturity Model (SCMM)- BSI. Retrieved May 14, 2017 from http:// isbinsight.isb.edu/smart-city-maturity-model-scmm/Manville, C., Cochrane, G., Cave, J., Millard, J., Pederson, J. K., Thaarup, R. K., . . . Kotterink, B. (2014). Mapping Smart Cities in the EU. Retrieved May 14, 2017 from http://www.europarl.europa.eu/RegData/etudes/ etudes/join/2014/507480/IPOL-ITRE_ET(2014)507480_EN.pdfMorales, L., Torres, J., Parra, A., & Campos, D. (2014). The Colombian Government Enterprise Architecture Framework. Paper presented at the 2014 Conference on Electronic Governance and Open Society: Challenges in Eurasia, St. Petersburg, Russian FederationMoreno Alonso, C. (2016). Desarrollo de un modelo de evaluación de ciudades basado en el concepto de Ciudad Inteligente (Smart City) [Tesis Doctoral]. Madrid: Universidad Politecnica de Madrid.Nam, T., & Pardo, T. A. (2011a). Conceptualizing smart city with dimensions of technology, people, and institutions. Paper presented at the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times. doi:10.1145/2037556.2037602Nam, T., & Pardo, T. A. (2011b). Smart city as urban innovation: Focusing on management, policy, and context. Paper presented at the 5th International Conference on Theory and Practice of Electronic Governance. doi:10.1145/2072069.2072100Neirotti, P. (2014). Current trends in Smart City initiatives: Some stylised facts. Cities, 38, 25-36. doi:10.1016/j. cities.2013.12.010New Zealand Government. (2015). Government Enterprise Architecture for New Zealand (GEA-NZ) Framework. Retrieved June 14, 2017 from https://www.ict.govt.nz/guidance-and-resources/architecture/governmententerprise-architecture-for-new-zealand-frameworkScottish Government. S. C. A. (2015). Smart Cities Maturity Model and Self-assessment tool. Retrieved June 2, 2017 from https://www.scottishcities.org.uk/site/assets/files/1103/smart_cities_readiness_assessment_-_ guidance_note.pdfThe Open Group. (2009). Architecture Framework (TOGAF) Version 9. The Open GroupYesner, R. (2011). Análisis de la ciudades inteligentes en España (white paper). Retrieved May 14, 2017 from http://www.socinfo.es/contenido/seminarios/1404smartcities6/02-IDC_Smart_City_Analysis_Spain_2012.pdfYoung, C. Y. (2011). Measuring enterprise IT capability: A total IT capability perspective. Knowledge-Based Systems, 24(1), 113–118. doi:10.1016/j.knosys.2010.07.011Zachman, J. (1987). A framework for information systems architecture. IBM Systems Journal, 26(3), 276–292. doi:10.1147/sj.263.0276Zhang, M., Sarker, S., & McCullough,J. (2008). Measuring information technology capability of export-focused small or medium sized enterprises in China: Scale development and validation. Journal of Global Information Management, 16(3). doi:10.4018/jgim.2008070101DigitalGobierno ElectrónicoTecnología EmergenteGobiernoInnovaciónInteligenteAdministración PúblicaCapacidad tecnológicaDigitalE-GovernmentEmerging TechnologyGovernmentInnovationIntelligentPublic AdministrationTechnological CapabilityConceptual Model of Information Technology Management for Smart Cities: SmarTICityArtículohttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1http://purl.org/coar/version/c_970fb48d4fbd8a85info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAtribución – No comercial – Sin Derivarinfo:eu-repo/semantics/closedAccesshttp://purl.org/coar/access_right/c_14cbPublicationLICENSElicense.txtlicense.txttext/plain; charset=utf-84334https://repository.ucc.edu.co/bitstreams/1e6ec285-b09c-4721-b9fa-0ae65bf89a4c/download3bce4f7ab09dfc588f126e1e36e98a45MD53ORIGINALConceptual-Model-of-Information-Technology-Management-for-Smart-Cities_-SmarTICity 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Conceptual Model of Information Technology Management for Smart Cities: SmarTICity

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