A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá

A simulation model is presented for the attention to users in emergency situations in Bogota. This system is vital importance for the development, security and stability of the city. The simulation process begins with an intelligence model that allows acquiring the knowledge of complex process of at...

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Autores:
Suarez Roldan, Carolina
Tipo de recurso:
Article of journal
Fecha de publicación:
2023
Institución:
Universidad Cooperativa de Colombia
Repositorio:
Repositorio UCC
Idioma:
OAI Identifier:
oai:repository.ucc.edu.co:20.500.12494/50621
Acceso en línea:
https://doi.org/10.1007/978-3-030-00350-0_20
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85054070568&doi=10.1007%2f978-3-030-00350-0_20&partnerID=40&md5=9bdd879dbf80c4642e180ca5dd87a868
https://hdl.handle.net/20.500.12494/50621
Palabra clave:
ATTENTION OF USERS
COMPUTER SCIENCE
COMPUTERS
EMERGENCIES
EMERGENCY SITUATION
INTELLIGENCE MODELING
MEASURES OF PERFORMANCE
SECURITY AND STABILITY
SIMULATION
SIMULATION PROCESS
Rights
openAccess
License
http://purl.org/coar/access_right/c_abf2
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oai_identifier_str oai:repository.ucc.edu.co:20.500.12494/50621
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network_name_str Repositorio UCC
repository_id_str
spelling Suarez Roldan, Carolina2023-05-24T16:29:56Z2023-05-24T16:29:56Z19/10/2018https://doi.org/10.1007/978-3-030-00350-0_20https://www.scopus.com/inward/record.uri?eid=2-s2.0-85054070568&doi=10.1007%2f978-3-030-00350-0_20&partnerID=40&md5=9bdd879dbf80c4642e180ca5dd87a86818650929https://hdl.handle.net/20.500.12494/50621,,Suarez Roldan Carolina.A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá.Communications in Computer and Information Science. 2018. 915.:p. 233-245A simulation model is presented for the attention to users in emergency situations in Bogota. This system is vital importance for the development, security and stability of the city. The simulation process begins with an intelligence model that allows acquiring the knowledge of complex process of attention of users and understanding relationships among resources which attend emergencies. This system is managed by Emergency Regulatory Center (ERC) assigned to the District Health Secretary. Within the results achieved, it is possible to obtain an improvement in measures of performance such as average time in the system and the average time blocked which show an inadequate level service because they are result of excessive time in waiting calls and the subsequent system exit. Different scenarios were proposed in order to increase reception capacity of the incidents in the activation system’s phase, which is equivalent to increase the technicians auxiliaries of regulatory medical (TARM) and of the regulatory doctor (RD). © 2018, Springer Nature Switzerland AG.carolina.suarez@campusucc.edu.co233-245Springer VerlagATTENTION OF USERSCOMPUTER SCIENCECOMPUTERSEMERGENCIESEMERGENCY SITUATIONINTELLIGENCE MODELINGMEASURES OF PERFORMANCESECURITY AND STABILITYSIMULATIONSIMULATION PROCESSA Simulation Model for the Attention to Users in Emergency Situations in the City of BogotáArtículohttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1http://purl.org/coar/version/c_970fb48d4fbd8a85info:eu-repo/semantics/articlehttp://purl.org/redcol/resource_type/ARTinfo:eu-repo/semantics/publishedVersionCommunications in Computer and Information Scienceinfo:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Publication20.500.12494/50621oai:repository.ucc.edu.co:20.500.12494/506212024-08-20 16:17:08.737metadata.onlyhttps://repository.ucc.edu.coRepositorio Institucional Universidad Cooperativa de Colombiabdigital@metabiblioteca.com
dc.title.spa.fl_str_mv A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
title A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
spellingShingle A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
ATTENTION OF USERS
COMPUTER SCIENCE
COMPUTERS
EMERGENCIES
EMERGENCY SITUATION
INTELLIGENCE MODELING
MEASURES OF PERFORMANCE
SECURITY AND STABILITY
SIMULATION
SIMULATION PROCESS
title_short A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
title_full A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
title_fullStr A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
title_full_unstemmed A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
title_sort A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
dc.creator.fl_str_mv Suarez Roldan, Carolina
dc.contributor.author.none.fl_str_mv Suarez Roldan, Carolina
dc.subject.spa.fl_str_mv ATTENTION OF USERS
COMPUTER SCIENCE
COMPUTERS
EMERGENCIES
EMERGENCY SITUATION
INTELLIGENCE MODELING
MEASURES OF PERFORMANCE
SECURITY AND STABILITY
SIMULATION
SIMULATION PROCESS
topic ATTENTION OF USERS
COMPUTER SCIENCE
COMPUTERS
EMERGENCIES
EMERGENCY SITUATION
INTELLIGENCE MODELING
MEASURES OF PERFORMANCE
SECURITY AND STABILITY
SIMULATION
SIMULATION PROCESS
description A simulation model is presented for the attention to users in emergency situations in Bogota. This system is vital importance for the development, security and stability of the city. The simulation process begins with an intelligence model that allows acquiring the knowledge of complex process of attention of users and understanding relationships among resources which attend emergencies. This system is managed by Emergency Regulatory Center (ERC) assigned to the District Health Secretary. Within the results achieved, it is possible to obtain an improvement in measures of performance such as average time in the system and the average time blocked which show an inadequate level service because they are result of excessive time in waiting calls and the subsequent system exit. Different scenarios were proposed in order to increase reception capacity of the incidents in the activation system’s phase, which is equivalent to increase the technicians auxiliaries of regulatory medical (TARM) and of the regulatory doctor (RD). © 2018, Springer Nature Switzerland AG.
publishDate 2023
dc.date.issued.none.fl_str_mv 19/10/2018
dc.date.accessioned.none.fl_str_mv 2023-05-24T16:29:56Z
dc.date.available.none.fl_str_mv 2023-05-24T16:29:56Z
dc.type.none.fl_str_mv Artículo
dc.type.coar.fl_str_mv http://purl.org/coar/resource_type/c_2df8fbb1
dc.type.coar.none.fl_str_mv http://purl.org/coar/resource_type/c_6501
dc.type.coarversion.none.fl_str_mv http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.driver.none.fl_str_mv info:eu-repo/semantics/article
dc.type.redcol.none.fl_str_mv http://purl.org/redcol/resource_type/ART
dc.type.version.none.fl_str_mv info:eu-repo/semantics/publishedVersion
format http://purl.org/coar/resource_type/c_6501
status_str publishedVersion
dc.identifier.none.fl_str_mv https://doi.org/10.1007/978-3-030-00350-0_20
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85054070568&doi=10.1007%2f978-3-030-00350-0_20&partnerID=40&md5=9bdd879dbf80c4642e180ca5dd87a868
dc.identifier.issn.spa.fl_str_mv 18650929
dc.identifier.uri.none.fl_str_mv https://hdl.handle.net/20.500.12494/50621
dc.identifier.bibliographicCitation.spa.fl_str_mv ,,Suarez Roldan Carolina.A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá.Communications in Computer and Information Science. 2018. 915.:p. 233-245
url https://doi.org/10.1007/978-3-030-00350-0_20
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85054070568&doi=10.1007%2f978-3-030-00350-0_20&partnerID=40&md5=9bdd879dbf80c4642e180ca5dd87a868
https://hdl.handle.net/20.500.12494/50621
identifier_str_mv 18650929
,,Suarez Roldan Carolina.A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá.Communications in Computer and Information Science. 2018. 915.:p. 233-245
dc.relation.ispartofjournal.spa.fl_str_mv Communications in Computer and Information Science
dc.rights.accessrights.none.fl_str_mv info:eu-repo/semantics/openAccess
dc.rights.coar.none.fl_str_mv http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
rights_invalid_str_mv http://purl.org/coar/access_right/c_abf2
dc.format.extent.spa.fl_str_mv 233-245
dc.publisher.spa.fl_str_mv Springer Verlag
institution Universidad Cooperativa de Colombia
repository.name.fl_str_mv Repositorio Institucional Universidad Cooperativa de Colombia
repository.mail.fl_str_mv bdigital@metabiblioteca.com
_version_ 1814246719163990016

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