Innovation, Technology and User Experience in Museums: Insights from Scientific Literature
Museums play an important role in preserving the heritage and cultural legacy of humanity, however, one of their main weaknesses in regards the user is their static nature. At present, and in the face of the development of diverse technologies and the ease of access to information, museums have upgr...
- Autores:
-
Ovallos-Gazabon, David
Meléndez-Pertuz, Farid
Collazos-Morales, Carlos
Zamora Musa, Ronald
Cardenas, César A.
González, Ramón E.R.
- Tipo de recurso:
- Article of investigation
- Fecha de publicación:
- 2020
- Institución:
- Universidad Cooperativa de Colombia
- Repositorio:
- Repositorio UCC
- Idioma:
- OAI Identifier:
- oai:repository.ucc.edu.co:20.500.12494/33077
- Acceso en línea:
- https://doi.org/10.1007/978-3-030-58799-4_59
https://hdl.handle.net/20.500.12494/33077
- Palabra clave:
- Experiencia de usuario
Museo
Revisión de literatura
Innovación
VOSviewer
User experience
Museum
Literature review
Innovation
VOSviewer
- Rights
- closedAccess
- License
- Atribución
| Summary: | Museums play an important role in preserving the heritage and cultural legacy of humanity, however, one of their main weaknesses in regards the user is their static nature. At present, and in the face of the development of diverse technologies and the ease of access to information, museums have upgraded their implementation of technologies aimed at improving the user experience, trying more and more to access younger audiences with a sensitivity and natural capacity for the management of new technologies. This work identifies trends in the use of technological tools by museums worldwide and the effect of these on the user or visitor experience through a review of scientific literature. To complete the work, we performed a search of the publications in the Scopus® referencing database, and downloaded, processed, and visualized the data using the VOSviewer® tool. The main trends identified in this context of analysis are related to the role of museums with the development and improvement of the user experience; orientation to young audiences and innovation driven by the user through Interactive Systems, digital games, QR Codes, apps, augmented reality, virtual reality and gamification, among others. The objective of the implementation of new technologies in the context of museums is to satisfy the needs of contemporary communication, for all types of content and aimed at an increasingly digital audience, in order to ensure positive interaction and feedback from ideas with social and cultural changes. |
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