A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá

A simulation model is presented for the attention to users in emergency situations in Bogota. This system is vital importance for the development, security and stability of the city. The simulation process begins with an intelligence model that allows acquiring the knowledge of complex process of at...

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Autores:: Mendez Giraldo, Germán
López Santana, Eduyn
Suarez Roldan, Carolina

Tipo de recurso:: Article of journal

Fecha de publicación:: 2018

Institución:: Universidad Cooperativa de Colombia

Repositorio:: Repositorio UCC

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spelling	Mendez Giraldo, GermánLópez Santana, EduynSuarez Roldan, Carolina2021-12-16T22:15:28Z2021-12-16T22:15:28Z2018https://doi.org/10.1007/s10562-016-1699-418650929https://hdl.handle.net/20.500.12494/41379Mendez G,López E,SUAREZ C. A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá. Commun. Comput. Info. Sci. 2018. 915. p. 233-245. .A simulation model is presented for the attention to users in emergency situations in Bogota. This system is vital importance for the development, security and stability of the city. The simulation process begins with an intelligence model that allows acquiring the knowledge of complex process of attention of users and understanding relationships among resources which attend emergencies. This system is managed by Emergency Regulatory Center (ERC) assigned to the District Health Secretary. Within the results achieved, it is possible to obtain an improvement in measures of performance such as average time in the system and the average time blocked which show an inadequate level service because they are result of excessive time in waiting calls and the subsequent system exit. Different scenarios were proposed in order to increase reception capacity of the incidents in the activation system’s phase, which is equivalent to increase the technicians auxiliaries of regulatory medical (TARM) and of the regulatory doctor (RD). © 2018, Springer Nature Switzerland AG.0000-0003-1933-1363carolina.suarez@campusucc.edu.co245-233Springer VerlagComputersAttention of usersEmergenciesEmergency situationIntelligence modelingMeasures of performanceSecurity and stabilitySimulationSimulation processComputer scienceA Simulation Model for the Attention to Users in Emergency Situations in the City of BogotáArtículohttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1http://purl.org/coar/version/c_970fb48d4fbd8a85info:eu-repo/semantics/articlehttp://purl.org/redcol/resource_type/ARTinfo:eu-repo/semantics/publishedVersionCommunications in Computer and Information Scienceinfo:eu-repo/semantics/closedAccesshttp://purl.org/coar/access_right/c_14cbPublication20.500.12494/41379oai:repository.ucc.edu.co:20.500.12494/413792024-08-20 16:16:35.664metadata.onlyhttps://repository.ucc.edu.coRepositorio Institucional Universidad Cooperativa de Colombiabdigital@metabiblioteca.com
dc.title.spa.fl_str_mv	A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
title	A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
spellingShingle	A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá Computers Attention of users Emergencies Emergency situation Intelligence modeling Measures of performance Security and stability Simulation Simulation process Computer science
title_short	A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
title_full	A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
title_fullStr	A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
title_full_unstemmed	A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
title_sort	A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá
dc.creator.fl_str_mv	Mendez Giraldo, Germán López Santana, Eduyn Suarez Roldan, Carolina
dc.contributor.author.none.fl_str_mv	Mendez Giraldo, Germán López Santana, Eduyn Suarez Roldan, Carolina
dc.subject.spa.fl_str_mv	Computers Attention of users Emergencies Emergency situation Intelligence modeling Measures of performance Security and stability Simulation Simulation process Computer science
topic	Computers Attention of users Emergencies Emergency situation Intelligence modeling Measures of performance Security and stability Simulation Simulation process Computer science
description	A simulation model is presented for the attention to users in emergency situations in Bogota. This system is vital importance for the development, security and stability of the city. The simulation process begins with an intelligence model that allows acquiring the knowledge of complex process of attention of users and understanding relationships among resources which attend emergencies. This system is managed by Emergency Regulatory Center (ERC) assigned to the District Health Secretary. Within the results achieved, it is possible to obtain an improvement in measures of performance such as average time in the system and the average time blocked which show an inadequate level service because they are result of excessive time in waiting calls and the subsequent system exit. Different scenarios were proposed in order to increase reception capacity of the incidents in the activation system’s phase, which is equivalent to increase the technicians auxiliaries of regulatory medical (TARM) and of the regulatory doctor (RD). © 2018, Springer Nature Switzerland AG.
publishDate	2018
dc.date.issued.none.fl_str_mv	2018
dc.date.accessioned.none.fl_str_mv	2021-12-16T22:15:28Z
dc.date.available.none.fl_str_mv	2021-12-16T22:15:28Z
dc.type.none.fl_str_mv	Artículo
dc.type.coar.fl_str_mv	http://purl.org/coar/resource_type/c_2df8fbb1
dc.type.coar.none.fl_str_mv	http://purl.org/coar/resource_type/c_6501
dc.type.coarversion.none.fl_str_mv	http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.driver.none.fl_str_mv	info:eu-repo/semantics/article
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dc.type.version.none.fl_str_mv	info:eu-repo/semantics/publishedVersion
format	http://purl.org/coar/resource_type/c_6501
status_str	publishedVersion
dc.identifier.none.fl_str_mv	https://doi.org/10.1007/s10562-016-1699-4
dc.identifier.issn.spa.fl_str_mv	18650929
dc.identifier.uri.none.fl_str_mv	https://hdl.handle.net/20.500.12494/41379
dc.identifier.bibliographicCitation.spa.fl_str_mv	Mendez G,López E,SUAREZ C. A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá. Commun. Comput. Info. Sci. 2018. 915. p. 233-245. .
url	https://doi.org/10.1007/s10562-016-1699-4 https://hdl.handle.net/20.500.12494/41379
identifier_str_mv	18650929 Mendez G,López E,SUAREZ C. A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá. Commun. Comput. Info. Sci. 2018. 915. p. 233-245. .
dc.relation.ispartofjournal.spa.fl_str_mv	Communications in Computer and Information Science
dc.rights.accessrights.none.fl_str_mv	info:eu-repo/semantics/closedAccess
dc.rights.coar.none.fl_str_mv	http://purl.org/coar/access_right/c_14cb
eu_rights_str_mv	closedAccess
rights_invalid_str_mv	http://purl.org/coar/access_right/c_14cb
dc.format.extent.spa.fl_str_mv	245-233
dc.publisher.spa.fl_str_mv	Springer Verlag
institution	Universidad Cooperativa de Colombia
repository.name.fl_str_mv	Repositorio Institucional Universidad Cooperativa de Colombia
repository.mail.fl_str_mv	bdigital@metabiblioteca.com
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A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá

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